To say that I was blown away when we walked into BlackCraft Cult would be an understatement. I…read moreremember opening the door and hearing my husband say "whoa." You walk inside and your eyes immediately go up to the enormously gorgeous witch statue that is hanging from the ceiling. I had seen photos and videos, but it is more beautiful in person. It is a tribute to one of the owners and her battle with cancer. The inside is decorated spooky with tons of orange and black everywhere - I wanted to stay here forever. They even had a life size statue of Edgar Allen Poe. They offer a ton of merchandise from apparel to mugs to even stickers and magnets. Everything is pricy as you would expect, but you can only get their items in store so I think it is worth it if you're looking for something unique. BlackCraft Cult also does a haunted house on the weekends during the Halloween season with live scare actors - you can tour it during the week too, but they do not have the actors then. Staff were friendly and helpful! I hope to come back some day to visit again! Check them out!

First, there are two listings on Yelp that are related and have nearly identical names and the…read moreidentical address. This review is for the goth Blackcraft retail place. Upon entering from the charming street, the eye is drawn upward through a massive space that is BlackCraft Salem. There is a great wow factor here! Most surfaces in the room are black, however the ceiling features a large glass area with a suspended life size witch sculpture. There is a pathway straight through the center of the room with children's clothing to the right and more adult sizes in the middle and rear. To the left are seasonal items and the checkout counter. On the left side from the entry, there is a great photo opportunity including a throne surrounded by candles. There is also a life sized Edgar Allen Poe statue on the right side of the room which also makes a fun photo opportunity. There is a good selection of items and sizes. There is an area upstairs that was available for small private events. It looks pretty cool. The coffee counter is in the far right rear corner and requires reservations during the spooky holiday season. (See review for my take about that item) This is a location not to miss overall. I highly recommend the hoodies and purses. This is where the BlackCraft Haunt Ttickets are available, and highly recommend it for adults!

One of our planned stops during our first visit to Salem. Baby bat was a bit overwhelmed with the…read moresheer volume of apparel and accessories on display, but she was transfixed by her new handbag whom she has dubbed Wartson. The staff couldn't have been nicer. They had a great selection of Demonia and other footwear, but she informed me that she was "good for shoes." We shall return!

Wow! They have amazing goth/alt clothing and accessories!!! Service and staff were very helpful!!…read moreMust go if you are into that type of style!!!!!

Great customer service and selection. They priced their items fairly, they don't seem to do too…read moremuch of a mark up on the consignment or on the retail.Some of their sizes go up to 16 or 2XL, but there's a lot less variety for those sizes. If focused mostly on women's clothing but do have some men's options available.

What a gem. Great selection of interesting items. Definitely something for everyone. We bought a…read morefunny flask, shirt, and tote bag. The owner is wonderful. Do pop by.

If you a thin/fit adult who finds it challenging to find classy clothing that fits your frame, this…read moreis the place! I feel like I'm dressed like royalty in some of these pieces. The clothing has beautiful soft pastels, rich jewel colors, high quality fabrics, and well tailored styles. The co-owner Carol is super sweet and was there to personally assist me while still being very attentive to new customers. Great customer service :) The style is on par with a fashionable New Yorker between 20-40. This will most definitely be my new go to shopping destination!

I went here to look at the clothes and the jewelry - the owner was very friendly which was nice. I…read morelove the dog mom hats but I already have one! I was trying to find a dress but I didn't love the material of the item that I saw! I was happy to find some cute items but I didn't love anything~ I'll keep it mind the next time I'm in town!

They were patient with me, which I greatly appreciate due to my autism, and helped me find two new…read moreoutfits that I love. I didn't think I'd ever be able to find an elegant alt look that wouldn't trigger any sensory issues for me, but they managed to help me find a beautiful dress and accessories to go with it.

My daughter and I made our first trip to Salem this weekend, and she was looking to expand her…read morewardrobe. We stopped at several shops, but the Ossuary was her favorite. The store exudes goth ambiance with soft lighting to highlight clothing and great music. I wish I knew the woman's name who helped my daughter put together outfits. She was very kind and made my baby bat look like a million bucks. She's so pleased with her new pieces. We'll definitely return on our next visit. If you're in Salem you should check them out - being able to see and feel the clothing firsthand is so important and something you can't get from buying online.

Such an amazing store…read more Parking Off street parking available or if you plan to walk around there's a metered parking lot behind the plaza mall Service All staff were so nice and welcoming even after the holiday month (October) Selection I love the fact that you can find the same fabrics in different patterns/style dresses so you can choose. Plenty of denim selections as well as holiday fits, such as one stop shop Value Worth the price. The styles and fabrics are unique, very difficult to find elsewhere. Such a find!!!

I had forgotten about this cute shop from my last Salem trip in 2018. I'm so glad it's around…read morebecause they have the best clothing in town. Everything is perfectly curated and styled. Pieces that feel unique. I immediately gravitated to a ghost collar top. I was going to just grab my size and pay but an employee suggested I try on because sometimes the sizing is tricky on the brand. I'm glad I did! The prices are high but you really are getting pieces that you won't find in every other store. The window displays are darling. I'd love it if my whole wardrobe could be from here.

Let me get this straight...a sweater made in China for $450? I think not. It's not whether I can…read moreafford it or not--it's the markup. The sweater I saw should be $90 MAX. The clothes are attractive, but the prices are ridiculous.

Excellent shopping experience, great customer service and left with exactly the separates I need to…read moremix and match for an interview.

Oh my! Still proves to be my favorite go to store when I come to Marblehead It was so great that I…read moreended up frequenting it twice while on my visit! I got the most amazing things from two long dresses, pants, jeans, shirts and sexy tops! There items are so on trend and I love them! Don't be afraid of trying on things that perhaps you wouldn't normally try on, because they usually look better on than on the hanger. I live in a warm weather climate so a lot of the items just don't work for me! There wee some items I liked which they could have ordered for me, but I really hate to pay shipping fees. So I skipped those items. However, it really is so so fabulous all around! You can order online as well if you wish. They also offer rose, water etc if you wish. Since I've been here, they changed things around a little, their dressing rooms are in the front and in the back is more of a storage space (where the dressing room used to be).

I'm a resident of MHD and someone who works in customer service. I have shopped here before and not…read morefelt particularly welcome by any staff members. Had a very horrible customer service experience due to the condescending/judgmental employee who "helped" me when I visited. She recommended the shop's shapewear to me when she saw me going to try a fancy long dress on "if I needed it..." I asked if she had said dress in a larger size and she flatly said "no..." and offered me a totally different sweater dress, probably because it looked large enough for me. Bobbles has *some* cute stuff but it's only sizes S,M,L and they all run pretty small. Simply put, all of their stuff you could find dupes of on shein or cider or the tiktok shop for much cheaper and with a far greater size variety. Not only that, you wouldn't have to deal with the horrific attitudes of the people that work there. Would not recommend if you're anything above a size small. If you're a size large like me, you're considered plus size to them. I was made to feel out of place and too big to shop at a place I've gone to for years. I've been here a bunch previously, like I said, but I will not be returning ever again. I suggest the Sistas consignment store because they're super nice and have a variety of sizes. Happy shopping!

Shout out to the folks here for their help!! I was…read moreunexpectedly in for a long stay in the hospital. When I went in, I thought it was for a few hours. This turn into a week+. I was sick, I had one pair of underwear with me that I hand washed. When I realized that it could be a longer stay, I tried first to order some essentials to be picked up. The app wasn't working for me for same day pickup. (Might have been my brain too) I called the store and asked for help. I had a lovely personal shopper help me by phone with some basics -joggers, underwear, t shirts to give me a chance to relax about my lack of hospital wardrobe. I am horrible with names in the best of circumstances, so while I wish I could mention specific people, I'll just say THANK YOU to everyone that helped me. My aunt was able to pick up the selection at the store and bring it to me without issue. While I didn't get to wear everything in the hospital (hospital gowns being de riguer), the clothes really came in handy during my recuperation. Thumbs up for great customer service, compassion and kindness. You had a weird request and came through brilliantly. Thank you!

It's been a few months and I never heard back from the store about my experience, so let me say…read morethis: If you're considering buying a dress from Glitterati, DON'T. And don't even think about having alterations done here unless you want to pay hundreds of dollars for a shoddy job that doesn't get finished on time, or if you want to get verbally berated by the seamstress when you try to point out the issues to her. Heed the warnings of the 1-star reviews. I wish I had. I would have saved lots of money (and a few tears after getting yelled at in the store). My ordeal started when I bought a mermaid-style dress back in September. It was missing some sequins (they still charged me full price), and it needed alterations since it was a size too big and the beading needed to be replaced. I paid for rush alterations since my event was happening soon. In my fitting, the seamstress pinned all the places the dress needed to be taken in: straps, zipper, back seam below the zipper, pinned both layers of hems to cover my heels (which I wore to the fitting), and marked all the places there was beadwork missing. But despite paying a lot of extra money for rush alterations, I wasn't told I could pick up the dress until a day after the date they originally stated. I live out of the state, which I'd told them, so I'd already planned my travel around the deadline they set. The seamstress wasn't there when I picked it up, and they handed me the dress as though I were expected to just take it without even trying it on. But I tried on the dress before I left, and it was a good thing I did: none of the missing beadwork had been replaced. There were still loose threads and sequins hanging limply off this very expensive dress. Many of the alterations the seamstress had pinned in the fitting weren't done, including taking in the lower seam to fit the mermaid dress closer to my body. And despite pinning the hem so it would cover my shoes, the inner hem was a full 4" too short. You can't add fabric, obviously, so the hem was ruined. I told the cashier all the problems, so she took careful notes and said she'd take the dress back to the seamstress to fix and would let me know when I could pick it up. I also requested the seamstress be there when I pick up the dress again. By the time the dress was ready a second time, it was already several days after the original deadline, so this could no longer be considered a rush job (but they were still happy to take my money for it). I put on the dress and the seamstress pointed out all the places she'd fixed the beading, bragging how she'd spent several hours fixing it the day before. I reminded her that I had paid for this to be fixed by the original deadline, but she hadn't done it as she'd promised. I also pointed out the hem that was too short, and that there were a couple places she'd pinned in the fitting and they hadn't been taken in. Parts of the dress were still hanging off my body. She proceeded to shout at me, yelling how she'd spent hours fixing the beading (again, a job I'd already paid her to do the first time that hadn't gotten done), yet refusing to address the ruined hem or the other issues with the fit. Finally, she got her assistant to quickly take in the back seam (it was slapdash and done in a few minutes). She never apologized for the lateness of the dress, never acknowledged the alterations she had promised but didn't deliver, and shouted at me during the entire appointment while I quietly asked for the fixes I'd paid for. Eventually, I asked if I could just get my money back. Not only was this no longer a rush job since I didn't get the dress by the deadline I requested, but the hem was ruined by being cut several inches too short, the alterations had not been done properly, and I had been verbally berated for asking that the repairs be done and the alterations be fixed. The kind person at the counter said she would ask her manager, took my phone number and everything. I never heard back. I tried calling, but no one picked up. I finally left a voicemail with my phone number and recounted the whole experience, but never heard back. Since I live out of state and travel a lot for work, I can't just go into the store to resolve this on the off chance a manager will be there (there wasn't a manager there any time I went in during this ordeal). I wore the dress to my event, and none of the beading fixes held. The same strands are hanging off the dress again, and the sequins and beading look patchy. Since the alterations weren't done right, the skirt was constantly bunching around my hips and making the hem ride up even shorter. After everything had been done so poorly (if at all), I was actually embarrassed to be seen in the dress. And still no word about getting any of my money back. Not even an apology. So do yourself a favor: go to Macy's. Shop on Amazon. Go to literally any dress shop and seamstress except this one. Save yourself the money and headache.

I never got the dress I ordered from Glitterati!!…read more My daughter went Shopping at the Burlington Glitterati store and decided to buy the dress she liked from the Glitterati website. The dress was listed as in stock and ship in 2-3 days. I recieved a purchase/confirmationt by email. After 2.5 weeks the dress was not delivered and no email updates, so I tried to call (lefft messages) and emailed customer support without response. I stopped in at a local Glitterati and the "system was down" so they could not check inventory of the 4 local Glitterati shops. The woman was nice enough to search her store inventory without luck. After a few more calls and left messages I finally got someone on the phone from another store location. Initially she said it can take longer for delivery but I persisted I wanted to speak to a manager and confirm her dress was available to ship - my order receipt said in stock. It was then explained to me the dress always says in stock online however there is no warehouse they just use stock from their local stores and the computer is not always up to date. It took several more days for an employee to search inventory at all the local stores. To inccrease the chances of finding a dress my daughter liked, I suggested they pull all dresses of that syle number regauardless of color in size 00 and 0 and we would consider picking from what dresses were available. Unfortunately they were unalbe to find any dress in that style number in the size range I requested. Thats six colors and two size options and they found NOTHING!! Hard to believe. Luckily I was able to order the same dress online and that store was excellent. The store Dress Me Up of NewYork had the dress color and size my daughter wanted. I paid a little extra for quicker shipping because of the wasted time by Glitterati. Dress Me Up emailed me receipts and tracking numbers and kept me informed. I was able to speak to them on the phone when I called, great customer service. I really wanted to shop local but Glitterati was unable to deliver the dress that they said was in stock, and no one seemed to know it was not available and I probably would have never been notified in a timely manner. Its appauling that in order to buy the dress online you have to check a box that confirms dress is Non refundable, non exchangable and all sales final but yet they cant follow through on a dress listed as in stock. Shame on them for not being more organized about their inventory and shame on them for not notifing me or rectifieng the situation within a day or two. It took at lest a week. They know dress shopping and finding the perfect dress is a big deal for these kids going to prom.