This community is a most see. If you're looking for a beautiful, welcoming and clean place to…read morelive. There is a lot in the surrounding area to see and do.

Tommy is a wonderful maintenance person! I can literally ask him in the mist of traveling to the…read moreoffice for help and he'll come in no time! AWESOME SERVICE!!!

Brent and Wendy we're so helpful in answering all my questions regarding the 3 bedroom and 2…read morebedroom apartments that were available. We are current residents and enjoy our residency here.

maintenance Are so terrible 100% don't recommend to rent here…read more Just move to the first day and the apartment have a lot pain in the floor , on the kitchen a green thing that is disgusting we asked to replace that but they don't do none about it. We as about to replace the dryer cause it's no working properly not even repair or replace. just disappointed with this place.

I am current resident at The Edison at Sugarloaf. I have made the leasing office aware of hot water…read moreissue since move in 11/27/24. Claudia has been my point of contact for this issue and has been great at getting maintenance out but unfortunately the maintenance team has only been applying a bandaid to the problem. In addition to Claudia (leasing agent) I have even spoken with Alex (leasing agent) in office once. I believe I've made Laura (property manager) aware of this prior to today in person along with other concerns that have been resolved and still the issue continues. Here is timeline of the ongoing issue. 11/27- move in. Noticed unit has like warm water only. 11/28- reported no hot water to Claudia -Kevin (maintenance) came in and temporarily fixed(Result: raised temp set on water heater by 20-30degrees) 12/1- Reported issue again via phone to Alex in leasing office via phone - Jose came to fix by reset button on water heater locked behind maintenance door. 12/17- Lady upstairs has tub replaced and since then it's been issue consistently with our hot water in unit. (Not sure if this is related but seems like it) 12/19- no hot water (fixed same day by Jose) (maintenance manager) 12/21- no hot water (called it in-fixed again by Jose) 12/23- no hot water called prior to close of office hours (no response) 12/26- @ 11:43a maintenance manager Jose comes and temporarily fixes issue. Water returns 12/45p 12/27- no hot water 2am [called emergency maintenance # and left message @ 2am] I received no call , no reply via text and no follow up by afternoon. I went up to leasing office spoke with team. I waited over an hour for maintenance. They came said something was loose. There was nothing more the maintenance team could do. Only 1 guy knows about water heaters btw 1/2/25- came back in town. hot water out. I have 2 small kids my husband and self. We can't shower. Immediately reached out to emergency maintenance line - they never respond. I have to wait for someone to get in tomorrow. I have come to terms with fact I've made horrible mistake signing this lease. I'm very unhappy. Not to add they did NOT create enough parking. If you aren't home regular time there is no parking. If someone has a get together there is no parking. I pay $1700 plus to stay here rarely have parking and rarely have hot water to wash my families SSA! Would not recommend

The Edison is a Beautiful community. It is very quiet. I recomend it. IAlex is very nice and…read morehelpful.

The area is okay not really much to do out here the people are okay I wish there were more…read moreactivities in the neighborhood but overall it's not horrible.

I have lived at Highlands at Sugarloaf for 9 years. I love my apartment and my neighbors are…read morepleasant. It is a peaceful community and I couldn't imagine living anywhere else is Gwinnett. The maintenance team is quick to handle work orders and the office staff is very professional. I love the ease of getting packages via the resident locker system. I highly recommend this community if you are looking for a great place to call home.

Once I saw all the good reviews of this place, I decided to move from Florida with my two kids. On…read moreSaturday we moved in, paid what we had to pay and the apartment was not 100% ready, it did not have our washer or dryer (mind you we have had this apartment booked since April). To make a long story short everyday something else went wrong, by yesterday we had a leak in our plumbing area where they had supposedly came earlier to fix them. by yesterday night time we heard an explosion, and the apartment started to flood with water and we had to call 911 and turns out it was one of the pipes they had "fixed". Now our living conditions are bad, we have 3 big fans in our way, wet carpet, and it smells moldy and gross. And the manager gave us excuses on why they cant move us to a different unit. But Beatrice was nice and welcoming through the whole process.

Updated: If I could give this place ZERO stars, I would. DO…read moreNOT MOVE HERE. Myself and a few others ive talked to feel like they will lie to your face during the application process and tell you whatever you want to hear just to get you to sign. Once you sign, you no longer matter. I can only personally refer to experience with my leasing agent, Beatrice and managers Lily and Lavita--communication with them has been dismissive or completely unresponsive. The move-in process was absolute HELL. They changed my move-in date TWICE, including just TWO DAYS before I was supposed to move in, and then communication stopped. When I finally got the apartment, it was dirty, rushed, and the paint job looked like a bad DIY project. I couldn't back out because I had already signed the move-in intent--breaking it would have cost me DOUBLE the rent. I felt trapped. They do not care about tenants at all. They ignore phone calls, emails, and even some maintenance requests unless you threaten legal action. I literally had to threaten to call the Fire Marshal and code enforcement just to get them to handle basic things they are legally required to fix. Im referring to major issues not petty little stuff. I've even tried contacting corporate, but they only have an answering service to take messages--and I've never gotten a single response. Maintenance is a disaster. I've had AC issues more than once, and one time it took FIVE WEEKS to repair because instead of properly fixing it, they kept knowingly putting temporary band-aid fixes on the problem to avoid spending money on the actual part. One of the maintenance guys said that directive came from the manager at the office. "She doesn't want to spend money on the part". It became normal for Maintenance to tell me, "I need to get a part, I'll be right back," and then I wouldn't see or hear from them again for DAYS. I had to email and submit multiple duplicate work orders just to get any kind of update, and most of the time I got no response at all--or maintenance would show up with an attitude bc I put in another work order. They have also closed out work orders just because I wasn't home when they randomly showed up, (they dont schedule or let you know when they are coming) including one time when they were supposed to check leak stains from the apartment above me. Instead of rescheduling or contacting me, they just closed the order like the problem magically disappeared. They close work orders out without finishing the repairs, like they get paid based on how fast a work order is closed--not whether the problem is actually fixed. I had ongoing AC and heat problems, and maintenance disconnected my HVAC and left me with NO heat and a broken window when it was 29 degrees outside. No warning. No timeline. No care. This is only a small piece of what I've gone through. I know it's cheaper than a lot of other places, but I promise--you will HATE it here. I could add much more with specific examples, but I'd run out of space. *The only good thing I can say is that I met two new maintenance guys today--Jeremy and David--and they were the best experience I've had since moving here. They actually cared, communicated, and tried to help. David is a brand new supervisor, and he came to my apartment on his own time because he was told I was upset. He wanted to personally introduce himself and make sure my heater was getting fixed. Jeremy had the best personality I've seen in a long time--he truly would have done whatever it took to get our heat back working. If they replace the toxic and unprofessional employees, maybe there will be hope for real change. I just hope they dont run off the new guys.. If you are thinking about moving to PARC@980--DON'T. Save yourself the money, stress, and regret. Go anywhere else.

I lived at Windsor Sugarloaf for over 2 years and I'm happy to share my experience…read more Staff - the management team (previous and current) are professionals and seem to genuinely care about the residents. Parking - parking is generally not an issue but if you park between the building and the massive construction your car will be covered with soot every day. Parking lots were repainted last year and is billed monthly (see fees). Walking - this was one of the main selling points for me. The circular track that surrounded the green space has been destroyed so that an eye center can be built. Now the sidewalk ends in front of our property and creates issues with no sidewalk. Value - just like many places, the rent here is close to $1800 for a small 650 sq ft apartment. My rent was $500 less when I moved in and was raised every renewal. Fees - do not rent here without obtaining a fee sheet. You pay a monthly fee to park, to access amenities, for common area upkeep and common area utilities and also for trash pickup. These fees are mandatory and in addition to rent. Privacy - the layout provides a sense of privacy if you have the right u it on the right floor. Entry level (first floor) is best b/c you're on a slab, no stairs and your deck is raised. Find a unit with a 1 as the 2nd number. Safety - I felt safe living at Windsor Sugarloaf. The people are friendly and many have dogs. I never had a bad interaction with anyone in over 2 years. I had several packages disappear but believe that was likely a wrong address issue. Common areas - these are mostly underutilized from what I saw. The pool and gym are immaculate and maintained. The pet area had a complete makeover and is great for socializing dogs. Not so great - Be prepared for all manner of inspections. I had no idea there would be so many people coming into my apartment on a consistent basis. 3 fire inspections in less than a year, air filter change, light bulb changes, fridge filter change, smoke alarm inspections, dryer inspections etc.... I had people come into my apartment whether I was home or not at least every other month. This may be a concern for people living alone, with pets or if you're used to privacy. I recommend Windsor Sugarloaf as a family friendly rental option. The construction is an eyesore and the loss of the beautiful green space between the complex and the street is unfortunate and may be a factor for some people. There is an abandoned (yes, abandoned) building next door that used to house seniors with memory issues. No idea what will happen there but pay attention because that building connects to the complex via the back gate and walkway.

My experience dealing with Windsor-Sugarloaf has been good. I am pleased with the customer service…read moreI've received. Tia doesn't miss a beat either. She's professional, friendly and prompt. Thanks to the entire Windsor-Sugarloaf team for your efforts - they've been greatly appreciated!

I checked on booking a room and was told 250.00 dollars a week plus 50.00 dollars deposit, I asked…read morewhy the sign outside had $179.00 weekly and was told it was wrong that the price was $189.00 weekly, well, she had just told me $250.00 weekly, so, again I questioned the price. At this point she said it was because of tax on the room, well tax is only 6% so that didn't make sense. anyway she said if I stayed over 90 days the room would be $189.00 weekly,well, what happened to the tax? It sounds kind of shady!! I asked what was furnished, she said no towels or tissue paper for bathroom, room cleaned once a week. She said you can buy rolls of toilet tissue for $1.00 a roll.They advertise fully furnished hotel accommadations, I really think this should be brought to the attention of the better business breau.Take your chances!

Stayed here years ago (2012-2013) because for the simple fact that I had no where else to go at…read morethat time. Still to this day worst experience I've ever had. Guy in the room next to me literally committed suicide

Valisa Melson made my moving transition very easy and convenient…read more She was very professional extremely knowledgeable and attentive. She communicated with me every step of the way. Valisa made sure I had everything I needed for my move in to my new apartment home. I would definitely recommend THE PRESERVE AT LEGACY PARK to business associates, friends, and family, desiring to move to the Lawrenceville area. Ron C New Resident

Bug infested and management couldn't care less. Took care of the problem myself as my expense. Then…read moreafter two years I am told I have to move for renovations. Cost me a bundle to move but glad I did I am now in The Asher a well maintained much larger unit at less rent. Security cameras everywhere.

The neighborhood is beautiful and the maintenance lady is kind but the office staff is dismissive,…read morethey simply don't care about your happiness or safety. They scam with the water + sewage bill being over $100 a month but it's not a regulated utility so nothing to do but waste time and money suing. I'd advise spending your thousands somewhere that you're a valued member of the community.

DO NOTT RENT HERE!! unless you are ready to pay a extra 100+ to your rent for extra fee charges I…read moreDO NOTTT recommend!! They have a pool open to all residents yet they charge you a fee when you use it!? Also charge a pest control fee yet the stairways and patio are filled with wasps & spiders!! Have three different water charges and also a utility fee when I pay for all my utilities, the only thing added to rent is water bill but it's three separate fees??? Very confused. Oh I also have bite marks on my blinds from past residents, water damage in kitchen, right by the fridge the floor is tore, etcc.. I could go on and on. Saw a lot of reviews about since new management has been taken over these apartments have really went down hill and might I say I totally agree! Have I known all of this I most definitely would have never thought to even look at this place much less LIVE HERE!