I read the reviews prior to my visit, so I was a little apprehensive about the attitudes of the…read morestaff members. However, I am happy to say that was not a problem at all. Ashlynn was professional and friendly, and I would definitely use them again!

Emily was truly amazing! I explained about my prior relationship with my wax lady and why I had to…read morefind someone else. She explained how she worked and put me at ease and was absolutely a very nice experience. I was so impressed I scheduled my next appointment and also like how she kept talking to keep me relaxed.

Oh my gosh, Darinka is AMAZING! I hadn't had a wax in a while, so let's just say she had her work…read morecut out for her (lol ). Even still, she was so caring, gentle, and patient the entire time. She really took her time to make sure everything was done right, and I never once felt rushed or uncomfortable. I'm so glad I called and booked when I did--otherwise, I wouldn't have had the chance to meet such a talented professional and such a genuinely kind person. Highly recommend Darinka if you want great service with a personal touch!

I am extremely disappointed with my experience at Sugaring NYC in Mansfield and feel compelled to…read morewarn others. I have been calling since October to cancel my membership due to constant turnover of sugarists and lack of consistency in care. Every time I called, I was told a manager would call me back. That call never came ,not once. This went on for weeks, despite repeated attempts to speak directly with the manager, Jee. During this time, my card continued to be charged $55 for November, and December even though I clearly expressed my intent to cancel and had not returned since my last appointment in October. I also explicitly asked for my card to be removed from file, yet it continued to be charged anyway. When I finally received any response, the manager made assumptions without ever speaking to me directly and only refunded one month ($55) without calling to discuss the situation, her lack of follow-up, or the repeated unauthorized charges. I am still owed refunds for the remaining November that was charged while my cancellation requests were being ignored. Throughout this entire process, communication was handled (when it happened at all) through text messages from an unreachable number, which is extremely unprofessional especially when dealing with billing disputes and unhappy clients. There has been zero live communication from Jee despite multiple complaints, including my most recent one on 12/28, after my card was charged again on 12/25. It took two months to finally receive a cancellation form which raises the question: why wasn't this provided in October when I first started calling to discuss my concerns of turn over and not wanting to continue with my membership. Additionally, I lost three different sugarists during my membership, leaving me without a consistent provider. While the sugarists themselves were kind and professional, the management is not. No client should have to chase a business for months just to cancel a membership or stop charges. Because my concerns were ignored, I had to contact Wells Fargo to report the establishment and stop further charges. This practice feels extremely shady and unprofessional. I will not return and have reported this issue. I am also escalating this to corporate. I strongly advise others to be cautious if you have an issue or want to cancel, expect delays, ignored calls, text-only communication, and continued charges. Very disappointing experience

Gaylon completed a Brazilian wax and facial for me. Both services were exceptional and informal!…read more I love it when a professional takes the initiative with extra steps of care... in this case, it was educating and announcing what she was doing. It was not my first facial or wax, but it felt good to feel safe in such an intimate space. Thank you

Taylor was my tech. It was my first time in a looooooooooong time doing a wax service. I pleaded in…read moremy intake form for whoever my tech was to please, please be kind. Taylor was. She had only two conditions (and I wasn't sure I could keep to them, but I did): no kicking and no screaming. She kept me laughing (and, breathing deep when it was appropriate) all through my appointment. I *now* appreciate how thorough she was during the waxing session, but I will not lie; I was trying to negotiate with her about maybe not being such a perfectionist.

Every time I go, I have the most phenomenal quote wax quote. It doesn't hurt at all and I can get…read morein and out quickly. I am so appreciative that they have late night appointments.

If I could zero stars for today's experience I would.. I have been going to sugared and bronzed for…read moreover 10 years and this is the first time I received terrible customer service! I guess it only takes one person to ruin the overall experience of a company. What could improve?? Better customer service!

I saw the promo for free bikini wax/sugar so I signed up and paid a little extra to get Brazilian…read moresugar. I have been waxed but never sugared. April was great. Laying down the sugar hurts worse to me, but removing it hurts less and not having the heat is nice too. I felt like it took a lot less time too. It was a lot smoother also. I will definitely go back. It's inside the Mattison salons.

I saw a promo for a $20 wax & $10 eyebrows. When I arrived, I didn't have any trouble locating…read morewhere it was at. Shay was very sweet and welcoming especially since it was my first time, I felt comfortable! And I love the way everything turned out. I will definitely be back & request Shay. Thank you!!

Mar is excellent at sugaring! I love her and she makes you feel relaxed and comfortable all at the…read moresame time. She has a great personality too I did have the Brazilian done

Mar is always accommodating and friendly. She is very professional, sanitary, quick, and thorough…read more She is the only person I will go to for my sugaring needs!

I've been coming here since 2018, and the experience has been impeccable every single time. I…read moreabsolutely love it here! Not only is the sugaring service the best I've found in Dallas, but the education you get on how to care for your skin is genuinely life-changing. Andrea has a way of making you feel completely comfortable during what can admittedly be an awkward service. The products she carries are high quality and actually work. (No more buying things off TikTok only to be disappointed or wasting hours researching.) The vibe is chill, friendly, and all about girl-power. I won't ever go anywhere else. God forbid this place ever closes--I'll just have to never wear a bathing suit again.

I was nervous to get this service but she made me feel so calm. It's clean and nice studio.read more

I have been getting waxed by Vanessa for yearssss & appreciate her professionalism & kindness every…read moresingle time. She's the best in the biz!!

Vanessa is great and she has so much experience. You don't even notice it because of the great…read moreconversation and experience lol

Second visit and this time I had Alexa. I really enjoyed her energy. Very pleasant and…read moreprofessional. I also appreciate that she did not talk while working but allow me to enjoy the services and meditate. Will return

I was nervous to try sugaring after having issues for years with wax, but I am so glad I did! I…read morehave had nothing but great experiences and results since coming to Dominique for my sugaring services. She's the ultimate professional and has such a welcoming personality that makes the experience go by smoothly (including my body ) and quickly. I highly recommend her!

Awesome service at a professional spa. Prices are competitive and have nothing but great…read moreexperiences when being waxed

Could not recommend cynful aesthetics more! The studio is so cute and clean. My experience was…read morenearly painless and Cynthia spends the extra time to clean up and tweezes the stubborn hairs. Will definitely be back.