TL;DR: super unwelcoming attitude from the staff and a bait and switch after a phone call. If you are disabled or have mobility issues, you also won't be welcome or have an easy time with basic tasks like the restroom. We won't be returning until the attitude and staff are changed. No meal is worth a bad cultural experience.
My wife and I tried to eat here. My wife and I had disembarked the ferry in OB and heard about the Wave was new so we were excited and called. The woman on the phone said, yes we have availability come on over - we said we were in our way and would be there in 15 minutes. We arrive in VH 15 minutes later.
My very pregnant wife waddles over to the hostess and it seems it's a different lady that tells her "do you have a reservation?!" With an attitude.
We say "we just spoke with someone." The woman we spoke to then appears and says "yes" I told them it was ok.
Then the other woman scolds her and says, well I just "reallocated" all the tables. Not possible anymore.
So then they both point to the upstairs deck area across the way and say it's the bar area, go sit up there.
My pregnant wife wasn't thrilled with all the distance and steps but said "ok" reluctantly but she had to use the restroom first.
For any disabled person - my pregnant wife also has permanent mobility issues - the restroom is down a step and outside in another section.
We finally get upstairs and the guys up there said they had reservations starting soon so we had to check with the hostess.
Maybe we got profiled in my T-shirt and shorts, but I can guarantee we would have tipped better than the old stodgy people walking in.
We probably would have just stayed the but attitude of the staff was just a massive turn off.
If an establishment can't put out a welcoming culture, what else aren't they paying attention to with the meal.
Off to Beach Road or to try out The Jetty on our Tuesday evening arrival. read more