I purchased a Groupon deal for a couple's Swedish massage for $125 (total price excluding tip for 60 minutes for two people) and my rating of 4 stars factors in the fact that I got these massages at a better rate than if I didn't get it through Groupon, so if I had paid full price (which I believe is about $220) I likely would have leaned more 3 stars. This isn't a fancy place so if you're looking for something a bit more upscale or luxurious, I would skip this place. This place is however a good option if you're looking for a deal of a massage and want to treat yourself without spending too much (I suggest checking Groupon to see if this place is still offering any discounts). I called for an appointment mid-week and was able to get an appointment for the upcoming Sunday. The inside looks a bit better than the exterior. Pulling up to the parking kind of looks like you've pulled up to a small apartment complex for businesses and you'll find the spa upstairs from the small parking lot. I'd rate the massage itself about 3 stars. The masseuses were speaking to each other in another language at full speaking volume during the massage a couple of times. It gave me the similar feeling of when I go get my nails done and am insecure if something is being said about me (except usually I expect even less chatter during a massage compared to getting my nails done). Compared to other massage spas I've been to, there were no aromas for relaxation that I noticed, nor were there any special beverages offered before the massage. They do give you a small paper cup of water after the massage. Overall, if you're doing the Groupon deal then it's worth coming here, but if it's for full price, I'd consider other options. Also be prepared to bring cash for tip, and if you're doing the Groupon then they ask to tip off the full price instead of discounted price. read more

The WaterCube Spa - Front desk & waiting area - Massage Near Me - Cupertino, California

I don't know what happened here. We've been coming for the last couple of years but this time was just weird and we aren't going back, nor are we referring anyone. The place was dirty, the clerk didn't know enough English to h read more

The worst customer service. I have never struggled so much to make an appointment. I called a week in advance for a couples massage and I called to confirm my appointment time. They misunderstood and asked me if I wanted to book an appointment. I tried explaining that I was only confirming, but proceeded to tell me that my booked time was no longer available????? Now they won't pick up my calls and even left my messages on read. This whole process made me just not want to go back. I was looking forward to coming back because I used to come here with my sister and we both loved it so much. I think I saw a review saying the owners might have changed recently. Maybe that's why the customer service is so terrible. read more

I usually like to leave positive reviews, however, after the most uncomfortable massage I've ever received I am deciding to leave this review until management can reach out to me. I will leave the staff's name out of it to protect their livelihood. I've been to multiple massage places before and this is by far the worst experience I have ever had. This place is unprofessional and left me wanting to get out as fast as possible. As soon as I entered the room I noticed they used paper towels as a face mat (as seen in the photo) and the beds are hard and thin. I wanted to give this place the benefit of the doubt however as the massage continued I learned my doubts were valid. As the staff began to massage, I noticed there was barely any real massage techniques being applied. She was just lighting pinching and scratching throughout my body. As she continued, I noticed she had left her hair untied with dragged across my body and felt weird. Throughout the massage she would be yawning and laughing and had left about 4-5 times. Lastly, when she flipped me over she suggested if I wanted a handjob and quickly wrapped up after I said no. This massage was cut short soon after. It was awkward and I left more stressed than when I came in. If management team could reach back out to me for a refund that would be greatly appreciated. read more

Do NOT go here!!!! My husband called two weeks ago to make a reservation for a couples massage for today. This was supposed to be my birthday present. We get to the place 10 minutes before our scheduled time, and the lady looks at us very confused. We told her we had an appointment at 11am, and she was like, "You mean at 1130, and we were like, no, it's at 11." She showed us we weren't on her notebook, and she said maybe the new girl who does not speak English did the reservation. She wanted us to come back in an hour. No thanks. read more

Unprofessional, not truthful, and will waste your time. I ordered a Groupon for a couples massage. I called the Watercube spa twice to confirm at 9:00. I arrived and the place was dark with the open sign off. I called to confirm and she said to comeback at 9;30. I left and came back and now she's saying they can't take me because they have another appointment. She is denying ever telling me to come back and I saying I'm lying. I have screen shots of the call I made at 9:00 ready to go. I would like a full rerund on my order as I do not financially support such an establishment. Costumers take a big risk booking through group on and pre paying for services so I do not take venders taking advantage of us, lying to us, and profiting off of our purchases without putting in any work and wasting our time. read more

BEWARE!!! This place does not honor your reservation and will screw you over by giving you nonsense excuses. I booked a reservation a week in advance but on the day they told me that the previous customer was delayed so they don't have availability for my appointment and asked if I want to reschedule. Excuse me?! Why am I taking the consequences of other people's action? They can be as late as they want but I have already made a appointment and this business would honor that. I'm not coming back at all no matter how cheap their Groupon deal is. This is a bad business that doesn't care about their customers. read more

Literally hole in the wall with limited parking. Nobody on the reception. Arrived on time I was taken in after 15 minutes. It was chaotic during these 15 minutes, masseuse came out to talk but didn't speak or understood english. After the massage, they were pressing on tipping at least some minimum amount, which further ruined the overall experience. read more

New spa in Cupertino, nicely decorated and very friendly and talented therapists. The spa is in an older building but completely remodeled, its clean and fresh with an airy well lit lobby and private rooms with nice decor and soothing spa music throughout. The lobby has a nice kiosk for adding to your massage (longer time, hot stone, organic oils, etc... ) making it a well organized and smooth process to add onto your massage. Cici and Lucy gave my wife and I a couples deep tissue massage. They used deep strokes with their hands, forearms and elbows which really helped dig into the knots they found. I appreciate when the masseuse finds an spot and digs on vs just going through the motions of a whole body massage. They also put on these warm eye masks when we flipped over which were very soothing too. Overall I would recommend. They have deals online however you can likely call and get the same deal, which is better for the spa anyway. read more

This is great! The inside is really nice. We got the coupon on Groupon and I'll do it again. Super nice and friendly. They spent the whole hour on a two person package really giving a great deep tissue massage. Probably the best I had and I've been to a few. Also they were very intentional on needed spots on my body and they got some really rough areas which was awesome. Super friendly and I'll go back read more

I received a nice massage from Kathy. But, unfortunately I had a BIG huge issue... BE AWARE. A friend and I each scheduled 60 min massages. When we arrived, there were only 2 ladies present in the office. They were both our massage therapists. There was no receptionist, which I thought was strange and suspected might cause an issue during our massages. Kathy, my massage therapist placed me in a "couples room", literally on the other side of the reception desk. Which I casually questioned since it was a couple's massage room for only me. Kathy said she likes the big room. I thought ok... I soon discovered why I was placed in this first room, that shared a wall with the reception desk. During my massage, Kathy left the room "3 times"! She literally stopped, without a word during my massage to greet people that walked in, as I was receiving my massage! Not once, not twice, but 3 times! After my massage was complete and she left the room, I looked at the clock, it was 12:25pm! I received a 55 min massage! Not the 60 minute massage I paid for. In addition, Kathy did not complete one side of my massage! She massaged my right leg, and not my left!?! Did she think I wouldn't notice? It felt lopsided. But, I did not say anything as she turned on the light and scurried out. :( As we were departing the office, my friend's massage therapist "instructed" us to leave tips. A little miffed, I pulled out a $5 bill to give to my therapist, in light of being shorted, having my massage paused and interrupted 3 times, and lopsided! Basically to show my disapproval. At that point, (Kathy) my massage therapist told me that it wasn't enough! She needed more $$! OMG! So, I told her that I was shorted 5 minutes. Her reasoning for being shorted was basically that it was standard, the massage room was only available for 55 mins to prepare for the next customer! Really? Complete nonsense! BS. I have never heard of such a thing! So I gave Kathy another $10 upon her insistence! I was not going to argue with her. So, Kathy my massage therapist received a $15 tip. Needless to say, it was disappointing. Disappointing in the fact that I probably would have returned, and might even have requested Kathy had not all these inexcusable issues arose! What the heck? Just wow. read more

I love this spa. These are hard-working women in a modest clean and lovely office doing massage at charge a reasonable rate. The services given are very good and very proper. I started with a Groupon which was a great value. I'm going to keep coming back. read more

This place has decent massages however it was very unsanitary. We also got this bought on Groupon and saw good reviews, however it wasn't the case. Right after we stepped in the room, there was such a nasty odor with a sweaty smell. It seemed like there was no ventilation in the room. Also, there were NO facial cover on the massage table for the face where at other places, you would get to lay your face on one. Would not recommend this place to anyone and will never come back! read more

So I visited the place about 5 times over the last 12 months. The first view times were great. Good service, well organised and they knew what they were doing. Recently though... they are all over the place. The very last time on Aug 20th 2023 being the worst. They asked me to pay via Zelle because the Card reader was broken. Then the therapist left the door open because there was no receptionist. She was running out several times. But the worst thing: Towards the end the "therapist" started rubbing my genitals and asked "Do you want here too?" read more

This was the worst massage. I bought 60 mins swedish massage Groupon and got the massage here. First 30 mins, employees next room were chatting really loud so I didn't get much rest. The person who did massage, she put really hot towels in my back so I yelled and threw the towel away from my back. The worst part was they demand at least $15 tip and person who did my massage stare at me while I'm tipping her. I really think they deserve 0 star. read more

It was great!! My boyfriend & I got 60min Swedish massages using the Groupon I bought online which was $115 for both (before we tipped). We loved it here! We were both super satisfied with our massage therapists & thought they both did an excellent job. The facility is not necessarily the fanciest spa...nor is it a 'hole in the wall.' The inside of the suite looked new and very clean. The staff was respectful and attentive. They brought us cups of water at the end which I found odd but cute. We usually go to Massage Envy but honestly we'll probably be coming back here instead. It's standard for places around here to accept cash-only tips, but good to keep in mind if you don't generally carry cash. Highly recommend! read more

This place is a life saver! Strained my lower back and the lady who saw me yesterday was able to find the reason and really addressed it.

Very good Swedish/hot stone massage. Will try their deep tissue next time. The eye mask was an interesting add on/experience and was relaxing. The coconut oil was a mild upsell but fine, ended up being a good add on. I've had outstanding experiences at other facilities and so the bar is quite high. Will try again next time I'm in the area! read more

Worst massage ever. Paid 70$ for 60mins but only got 45mins. They told me my time on my phone is wrong lmao. And mandatory tip. If you don't give they don't let you go. read more

Our massages were really good! We very much enjoyed our couples massage. A few things to improve would be the smell of the rooms (needed to smell more fresh) and a softer oil with a nice calming scent. Other than that, great service, clean place, friendly staff! We would definitely come back! Thank you! read more

I LOVE this spa. I'm from LA and have been here for a month for work and I've already been twice in two weeks. The massage is phenomenal, the employees and service are exceptional, and the price is AMAZING. Please please go. One of the best massages of my life. And they give you your absolute full time. read more

I had the most amazing deep tissue massage with Summer. She wasn't too gentle or rough to the point where I was in pain, and it was a perfectly relaxing experience. Loved it so much and will definitely be back soon! read more

Massage was excellent and signing up for appointment was easy. I believe my masseur was Jenny? She was great.

Great staff and great experience. My fiancé and I received a couples massage and it was relaxing.

Best spa experience ever. This place never disappoints, I have been here countless times. The receptionist Flora Is very welcoming and easy to communicate. Kelley and Hellen are both amazing masseuses. I feel much better after each visit, both mentally and physically. Their bathroom is meticulously clean. read more

Wow, I have definitely found my new favorite place for a massage! I booked a massage here last minute and they were super accommodating and extremely nice. When I got there, I was pleasantly surprised with how clean and well kept the place was. The massage was absolutely amazing and I felt very relaxed and at ease afterwards. Really great experience overall. read more

Had a horrible experience and will never be returning back. My friend and I had a groupon for 2 deep tissue massages. The groupon app was down when we tried to show the purchase ticket but we had an email of proof of purchase that we were showing the receptionist but she would not accept that and kept insisting we need to open the app. We even had the code and it didn't work on their ipad (which had a weird setup). After about 20 mins of trying we were finally able to log into the app and show the groupon. All the receptionist wanted us to do was click the green button so we would not use it again. Which was a complete waste of our time since we had already bought the groupon and had a valid code. If you have issues with ppl using groupon, you should not put your business on groupon then. I asked if we would still be allotted the full time since it has been 20 mins since our appointment time and the receptionist said yes. I heard a knock at the door and I said come in and I started to feel someone already massage me and I heard a man's voice. I immediately told him that I asked specifically for a female masseuse but the man said there are no more while laughing. I felt very uncomfortable since he had started massaging me already. I should have stopped him completely but he did not understand anything I was saying and I did not want him to misunderstand anything and make things worse. So I asked him to not remove my blanket and just massage my upper body but he did not understand what I was saying. He misunderstood what I was saying and started to remove the blanket. I immediately grabbed the blanket and put it back on me and then he realized I did not want that removed and felt uncomfortable. The rest of the massage was just very uncomfortable since he appeared to be sick and kept blowing his nose and sneezing. After the massage was finished, I still gave the man a tip but I did not want to. I was about to leave but my friend saw how upset I was and mentioned to the receptionist that we had asked for female masseuses specifically on the phone when we booked the appointment. The receptionist had an attitude and was like I don't see that in the book (which is not our fault because we mentioned that we want female masseuses). Also the fact that the way they keep track of appointments is just by writing it down in a book is not the way it should be done considering they don't remember to write down special requests. I told the receptionist that I told the man I wanted a female to massage me right when I heard his voice but he said there were no more. She was shocked that he said that considering there were 2-3 female staff available. This is when I got really upset because it seemed like the man just wanted to get some extra money (my tip) which is why he told me no more females were available. The receptionist was just laughing and told me he doesn't know english. I mean how is that my problem. As a business you should have people who can understand and communicate with the customer. And since he didn't understand me, he should have left and gotten someone who speaks english. But instead he just kept massaging me even though I seemed visibly uncomfortable. The receptionist just kept blaming me and then told me I should have came out and told her that I wanted a female. I mean that is ridiculous because I am on the massage table with just a blanket covering me, how will I get up and go up to the front desk?? Then she said okay sorry we will try to avoid this from the future, this is just a huge misunderstanding. My friend insisted I get a voucher or some sort of compensation but all I wanted was a refund since I will never come back here. After a lot of back and forth, she called her boss and at the end they gave me a voucher for a free massage but I said I wanted a refund. She said she could not give me that because the massage was already done. This is so silly because I did not even want the massage from him in the first place and told him I wanted a female. If he had just listened and went and got someone else this whole thing would have been avoided. read more

I usually try to find the good in things but this place had nothing good to offer. I went in for a massage with my girlfriend for our anniversary and it went south real quick. The masseuses were talking and laughing 80% of the massage, caught my girlfriend's masseuse on her phone multiple times, even on a sneaky phone call. I was so disappointed I left midway through the massage. read more

I had high hopes from this place after reading all the reviews here. I bought the Groupon for deep tissue massage and went for massage just an hour ago. I mentioned to the front desk and then again to the masseuse that I am here for a deep tissue massage but all the therapist did was the rubbing action w her hands and forearms. Very very briefly she dug into my problem areas. Not once she used her elbows or thumbs w pressure to relieve the knots. She was also very gentle despite of me asking her to use more pressure. I even told her my problem areas and asked her to focus on those instead of the entire body. After the massage was over, I told the front desk girl that it really wasn't a deep tissue. Therapist was right there and needed translation to what I was saying. Therapist said that she wanted me to feel relaxed and happy but I paid additional for deep tissue!! Waste of my $100+ (w tip). read more

Had a wonderful massage here! The staff was extremely friendly and professional and the spa itself was spotless. This was actually my first massage ever, so I was a little nervous, but my masseuse was very soothing and made me feel very relaxed and comfortable. Definitely take the time to stop by and get a massage here if you can! read more

This place has several levels of problems. First of all its a pain to communicate to any of the staff since they dont speak english and keep bringing phone for translation. second none has any etiquette, they talk loud, in parellel and talk to customers in parellel. Their focus is on money and do not ask for your body pain points, do not balance the pressure. whether you take 60 min or 90 min or 120 min they will focus majority time on back and always say not enough time for legs or other parts. Even if you put a request ahead or try to guide them during the massage, they do not listen. one cannot relax on their beds during massage since they randomly open room door without notice, talk to people passing by loud, go away to attend new customers at the reception. customer has to drive every minute of their massage if they want pain-relief and best value for their prices. At the end, they demand TIP ignoring their quality of service and get offended if the customer doesnt feel obligated to pay. No signs of absorbing feedback at all! read more

This was my second time at this massage place and honestly it is a good massage place. However, I didn't get the full hour that I had paid which was disappointing because I was there on time. The masseuse was running late and she decided to cut my time most likely to accommodate her next appointment and taking them in time, which I did not appreciate. read more

I had two bad experiences here. First time, I made an appt and drove 40 mins to reach the place and the front desk told me the therapist is busy and is not available. Same thing happened second time, this time front desk told me to wait for 15 mins, I waited and after 15 mins they asked me to wait another 15 mins. No respect for my time. This is very unprofessional and mis-management. Owner is very nice, but front desk need training. read more

I saw a Groupon deal for a massage and wanted to check this place out since it's been a few years since my last massage. In short, I will 10000% be coming back here and recommend you come here too! The place wasn't hard to find, the staff were incredibly friendly and went above and beyond. The place was clean, there are private rooms for individuals, and the staff were masked the whole time. My massage therapist found and destroyed (in a good way) all of the big and small knots in my body, and I am feeling like complete mush (again, in a good way!) right now. I will definitely be returning here for a massage in the future, because that was one of the best massages I've ever had in my life. Thank you! read more

Very good salon. Good customer service here and I have a very enjoyable experience here! My therapist help me the back pain. Definitely come back for sure! read more

Bought a Groupon deal for this massage, but they said if I paid the same price in cash they would give a stamp card so I did that! Will return in the future for another session - they worked out my shoulders and back because I asked to focus on that. My friend said she got a full head to toe massage with a little bit of everything because that's what she asked for, so they seem very flexible and cater towards each individual. The front desk is also very friendly and helpful. We tipped 20% off of the original massage price, not the discounted Groupon price, because that's standard but also definitely worth it after our session! read more