LOUSY SERVICE! My wife made an appointment to have her car detailed. Visited the location to make…read moreher appointment in person and had it confirmed. She showed up for her appointment 15 minutes EARLY, to have the attendant tell her he had given her appointment to someone else. BIG MISTAKE! We have used this location since it opened. Will take our business elsewhere. Are there any other car wash detailing locations in Medford? That's sarcasm...you may not recognize it since you can't recognize good service! BTW, if your excuse is that you can't make appointments....don't have your employees agree that someone can bring their car in at an appointed time.

WORST CAR WASH EVER!…read more I would give 0 stars if I could. This car wash is a joke. $11 to drive thru a BLAST of pressure that damages your car and that's called a Deluxe car wash? The water pressure is way too strong and damaged the molding and stripes on my car. And these were just put on my car a few years ago, so age is not the issue here. I have a classic car and have never had this happen to my car in over 30 years! And note: there are NO disclaimers that say you and your car are about to enter into a hurricane of blasts that may damage your car. Why take the chance? Their prices are ridiculously high for a lousy job. I called to speak to the supposed 'manager' who said to send photos that same day and I did. No surprise, complete silence from the entire business. They had no intention of making anything right. That is even worse - that they would lie and then hide knowing they caused the damage (see picture attached). Not only does this car wash not know how to properly clean a car (the massive pressure spray just sprayed oil streaks all over my white paint), they don't even vacuum your car mats at least before they ruin your car! Poor 'management', poorly designed car wash system, and VERY expensive for having to drive your own car thru a tunnel. And the guy who 'supposedly' dries your car? He just smears the damage around. DON'T GO!!

I was in a pinch, as I made a quick decision to move across the country for work. I called multiple…read morebusinesses that dismissed me on taking my vehicle in on short notice, with ridiculous pricing to boot. The owner was so quick to have me drop by immediately. My 4 runner was a farm truck for two years needing immediate help, and the owner did not blink to take on the task for an incredible price. I couldn't possibly endorse these guys more than I can if your vehicle is needing love.

After identifying the of the make, model & year of my car and confirming the that the exterior was…read morein very good condition I received a detailed explanation of the of what was included in an exterior detail and the price. When I showed up at their facility and spoke to a person who identified himself as the manager the price increased $200.

I went through the car wash and pulled into the vacuum area, only to find that a piece of my bumper…read morehad been snagged and pulled off during the wash. My 2009 Subaru Forester was in great condition beforehand. The damage happened here. I told the employee at the booth, who called over the assistant manager, Tyler. Tyler was rude and combative from the start. He handed me an incident report with a disclaimer stating the business isn't responsible for damage to cars over 10 years old. I refused to sign it. He also refused to give me contact information for the general manager or any insurance information, and instead gave me the phone number for a different location across town. When I called it, I spoke to two more "assistant managers" who said I'd have to wait for the actual manager before anything could move forward. Total runaround. If a business damages a customer's car, that should be handled between insurance companies, not decided unilaterally by the business that caused the damage. Of course they're going to say it's not their fault. I ended up waiting in the parking lot for over an hour for the general manager, Dustin, to show up. When he finally arrived, he walked straight to my car and started inspecting and touching the damaged bumper without a word. No introduction, no acknowledgment that I was right there. I was alone in the back of that parking lot with two men telling me their business wasn't responsible for damage they caused, and Dustin's whole demeanor made it clear he had no intention of being cordial about it. When I pointed out that he hadn't even introduced himself before putting his hands on my car, his response was, "If this is how we're starting off, it's not going to end well." That's not how a manager should speak to a customer, period. It came across as a thinly veiled threat, not customer service. He was short, dismissive, and clearly agitated that I'd pushed back at all, like I was the problem for expecting basic decency after his business damaged my property. At no point did he attempt to de-escalate, apologize, or treat the situation with any professionalism. If your business damages a customer's vehicle, the bare minimum is: reimburse the cost of the service that caused the damage, treat the customer with respect, and carry insurance to cover it. Instead, I got aggression and intimidation from the person in charge. Worst $11 I've ever spent. Dustin and Tyler both need serious training in how to handle conflict without becoming hostile toward customers.

They keep putting us to close the the car in front of us and the front t of my car never gets…read morewashed.... an the power shuts off every other time we go through.... I've never left there thinking that was worth the 10 dollars a car wash. Bad experiencessss. Save the money and go somewhere else.

So much more than expected. They even have a spray bottle and drying rags with the vacuums that are…read morefree to use!

I've been to a few different self serve car washes, this one is decent. Even with the cheapest…read moreoption we still got the rainbow bubbles, and the wash lasted a decent amount of time. The reason I'm only giving it 3 stars however, is because it completely missed 1/3 of the windshield. So basically it cleans the middle and drivers side well, but not the passenger side.

I paid for a full service cleaning, when I got home I noticed a bunch of very obvious splatters and…read moresmudges in the interior they failed to clean. When I took it back to get it redone, they still didn't get it all. I should've looked more closely the second time, but I thought "there's no way they would do the same thing again."

We came across town because this car wash had good reviews. We arrived 15 minutes before closing…read moretime, took our things out of the bed of the pickup and they proceeded to tell us they were closed. We went down to Surf thru across the street and had way better service!

This place needs to turn off their lights. Nothing works here, tried 2 different stations and it…read moretook my money and never started. Contact number goes to no number recording. I'm guessing they leave the light on so they can take peoples money and give nothing in return.

No thanks on 03-07-2021; car wash credit system took $15.50 for one car wash. No one to talk to…read morereport the problem or system error. Phone number mailbox is full and the other number is no longer in services. Please do not use their credit machine. Business phone number is currently out of service. Nice if I could have talked to an owner to help fix the malfunction. Just know it may take more money out of your account for one car wash. Just be careful when using your credit or debit card. Use cash only it worked in the past. Best. Jaime

The prices keep increasing even with their $15 discount coupon. 3 months ago I got an oil change…read morefor $75 and now it's $88 (with coupon). I don't need the perks of a car wash, door hinge lube or window wash to help me feel better about the gauge. Go elsewhere for cheaper prices!

I did not even know there was such a thing. You can hire them to do an express detail on the…read moreexterior and/or interior of your car. It's first come first serve and open on Saturday. A range of services and packages you can choose from. But you don't even need to get an oil change, if you only want help cleaning your car.

Bug splatter is not removed during repeated washing. It doesn't even remove splatter from the…read morewindshield. Indifferent workers on site. When explaining the lack of cleaning they merely shrug their shoulders and suggest putting the car through a second time. Unfortunately the second wash does no better than the first one. Very little effort on their part to satisfy the patrons.

About three years ago when I moved here I tried wash and go depot and you got my car really clean…read more I don't know if they've changed something but the prices have gone through the roof and half the time I get home and end up having to do quite a bit of extra cleaning, I have a brand new car or at least three years old and it's parked in my garage it's not like it's parked under a tree full of bird nests or that there's a pack of wild pigeons after my car daily. So typically my car is on the cleaner side when I run through wash and go Depot. I've also noticed some fine line scratching, so I think it probably pays just wash your car at Home and Invest in some detailing equipment. It will mist certainly protect the factory paint and your investment.

Not even sure where to start! We've been coming here for years, having both minor and major work…read moredone on our vehicles, and we have to say, they only get better and better! There's isn't a place in the valley with more respectful customer service. Brett and Team go above and beyond. It's obvious they care and hold themselves to the highest standard. They have always gone the extra mile for us! Thank you John's Auto Team! Darcy and Annette, Medford, OR

These guys are just the best - quality service and reasonable prices too!! Have been taking my…read moreolder vehicle to them for last 2 years !