I enjoyed my first experience at this Dealer. I was not aware about the mobile oil change service for The Villages. I might take advantage of that unless I want spend a day in Orlando. The Service Advisor was pleasant and professional. I would definitely be returning and if I ever plan on trading my beautiful 2022 XC90 for upgrade, I would start with The Volvo Store. I definitely recommend them for Service. read more

The service deparment had my car for over three weeks, and did not fix the issue, they also called me and said that i needed a new car battery it had died. But when I shared the paperwork that i had a new battery, they didn't say anymore about it, and they billed my warrenty over $3k for an issue that they did not fix. I will avoid these guys !!! Don't go here. I'll be driving as far as needed to avoid them. read more

Came in to just appraise my car and car shop and ended up walking out with the car I was set on before walking in. Michelle was amazing, friendly and real with us which made the process easy and reassuring! I've owned 8 cars previously and this was the smoothest purchase with Michelle by far! Happy to drive my new whip and show it off! read more

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Title: Extremely disappointed - damaged windshield and zero transparency I am very disappointed with my experience at the Volvo dealer in Winter Park. I trusted them with what should have been a premium, high‑integrity buying experience, but instead drove off the lot with a windshield that has deep scratches across the glass. The scratches are clearly visible in normal daylight when driving and should have been obvious to anyone inspecting the car. What bothers me most is that these scratches were not disclosed at any point in the sales process. The vehicle was presented as if everything was in excellent condition, and the way the car was parked and shown made it easy to miss the damage until later while driving. It absolutely feels like the damage was hidden rather than addressed honestly. For a luxury brand dealer, this level of lack of transparency is unacceptable. I now have to deal with the cost, hassle, and safety concerns of a damaged windshield on a vehicle that should never have left the lot in this condition. I would strongly caution anyone considering doing business with this dealership to thoroughly inspect every inch of the vehicle and get everything in writing, because my experience has shown that you cannot rely on them to be upfront about issues. Kelvin Parks read more

Everyone I spoke with was super nice. The actual wait time for service is dreadful. Block half day for oil change Luckily they told me my Volvo only needs serviced once a year? read more

Great experience with the service center. Everyone we encountered was very helpful, friendly, and dedicated to providing the best possible service. Thanks again! read more

I had Keegan Orrill as my sales/leasing agent. He was awesome. He treated me very well and was informative about the XC60. My new car is excellent. I recommend Keegan at the Volvo Store in Winter Park. The management was also on point. I had no issues what so ever. Mariyama Lucas James read more

The Volvo Store - Auto Repair Near Me - Winter Park, Florida

Unfortunately I do not have anything encouraging to say about this dealership. About 15 years ago I moved to FL from out of state and was looking to buy a sedan cash (to replace the one I had up north, it was a great car) The salesperson would not take me serious as a young buyer insisting on a cash sale for a new vehicle. They told me to come back with my parents. They didn't seem to want to do biz with me as a young adult even on an easy sale. It was quite upsetting. I never returned and purchased a Volkswagen instead. Fast forward I'm interested in Volvo again and seeing what the brand and new lineup is about. The salesperson I encountered this time was extremely aggressive. Barely was able to answer my questions unless he could charge me more features. Simple inquiries were answered with more $$ options. Additionally and most importantly, I wasn't looking for a vehicle appraisal or to make a deal. I was looking to learn. The salesperson walked himself out to my car regardless and started taking pictures. I did not agree to this. He even went as far as started opening my doors without my permission and helping himself into my car taking more pictures. I eventually had to step inbetween and ask him to stop taking pictures of my personal belongings and my car that I'm not asking to be appraised. He was very persistent about being in my car despite not wanting to take these steps and it made me quite uncomfortable. I ended up leaving, feeling like I wasted my time and learned nothing about the cars. I was very disappointed in my experience and I feel completely set back. I have never had this happen in the past anywhere and I feel like my personal privacy was completely invaded. It's been a few days and I'm still sensitive about it. I do not recommend this dealership at all. The behavior of their staff speaks magnitudes and I would hate to see what that changes into once you're committed to their dealership for service after purchase. Again I am walking away from Volvo. Not because of the car itself but because of the dealership. Buyer beware. read more

THE BEST CUSTOMER SERVICE EVER On every level, the employees in the Service Dept. provided the highest caliber of customer care I've ever encountered. (And, I'm a nurse, who delivers similar care every day; so I'm a tough judge.) Specifically, two employees stood out, shined, and are stellar examples of customer care: Andrew Liese, the Service Consultant, and Crystal DaCosta, the Service Coordinator. They were both kind, courteous, and went above and beyond to help me in a terrible situation (belt broke, destroyed the engine - I was trapped in a different city, with no resources, and felt very devastated). Andrew in particular, worked very hard with the mechanics to try and diagnose the problem and create a workable fix. He also assisted me with a hotel room, a rental care, and was calm, comforting, and tireless. They were both warm, demonstrated genuine concern and compassion. (When have you EVER encountered that in today's service industry?) I'm honestly so grateful to Andrew and Crystal (and, of course, all the terrific staff at The Volvo Store). P.S. - I NEVER write reviews. So you know this service was spectacular. - Robert Langdon Bosarge read more

I have been a loyal Volvo customer for the last two decades and had a horrible experience in this service center. I was traveling on vacation and got a flat tire. Knowing my tires are under guarantee by Volvo service, I slowly drove over to them asking for support. I was told it would take approximately 90 minutes to plug the tire as the puncture had not damaged the tire. I understood as I was a walk in and decided to wait. Instead, I waited four hours for a simple plug that would have taken 15-20 minutes max. There were no apologies given, no understanding even though I lost four hours of travel, a whole bunch of excuses, and frankly left a real bad taste on this Volvo store. Now I see why they get a 2.5!! I recommend you take your vehicle to another dealership for service or consider buying your car from someone who truly cares. This is not the way Volvo wants their loyal customers to be treated... read more

I just wanted to drop a comment about one of the customer service reps. Sean was so helpful and knowledgeable about all the vehicles. Thank you Sean! read more

The Volvo Store - Volvo Winter Park - Auto Repair Near Me - Winter Park, Florida

These people have been absolutely lovely from beginning to end. I will definitely be coming back when possible. Everyone I talked with was friendly, knowledgeable, and efficient. I was unaware of the extent of Volvo's services even for older models. You can still feel like you're walking out of the store as a current customer, even if your baby is in its teens. I would highly recommend this as your primary Volvo dealership and servicing station if you can manage it. Turnaround time was sooner than expected in my case and communication was impressively timely. I cannot speak better of them. read more

Fantastic dealership! Knowledgeable staff, caring service department, great product! The technology and styling combined with the more safety features than any other brand was the reason for our purchase. read more

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just now Where do I even start... My experience with service and sales was very underwhelming. Service has zero customer service skills and their labor charges are unreal. Sales customer service is even worse. Its so bad you would've thought they don't want to make money. And then after my service I get an email from a Whitney asking me how I felt about my service experience BEFORE I receive their survey, I responded to that email in detail about my issues and still never got a response, that was several weeks ago. Of course after I sent that email, I never received the survey because they are trying to save their numbers apparently. As someone who grew up in a volvo family, my grandfather owned his own volvo shop, it was nowhere near the volvo experience I was expecting. read more

A really great experience at this recently refurbished and very modern Volvo dealership in Winter Park Florida. The place was ultra modern and very clean due to a recent refurbishment. We were going in for our final service for our vehicle and were treated very nicely and professionally. Nikki coordinated getting the service completed and the communication was very nice and timely. While you wait, there is coffee, very fresh, and snacks provided. read more

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Would give 0 stars if I could for the service department. The service guy was nice but not nice enough to inform me that my oil change and tire rotation would take 5 hours even though I had a 9:30am appointment. I would've left the car instead of wasting my whole Saturday sitting in this waiting room. read more

Super nice my family went in to look at some cars and we were greeted super nicely and they told us all about the car we sadly didn't get a Volvo but that dealership is super nice read more

The worst service department ever. I had appointment for routine service at 10:45. Waited for 3 hours to get my car back for oil change and tire rotation. The service adviser explained that they want the car there at 10:45 but it may not get into service bay until there is an opening. My car did not get into service bay until 12:45. They need to fire the service manage and start over. I would do better time wise if I drove to Tampa to get service next time. read more

Volvo cars are great but the service is TERRIBLE. Expect to wait at least a month for any type of appointment. Selling my beloved XC40 ASAP read more

Asked for breakdown of tag and title fees on a new car, since the quoted $$$ was double the Tax Collector website fees. Volvo Store had included an amount for "Document Stamp Fee", which is a tax paid by the lender to the State and required to enforce the loan documents in court. It is not a fee paid by the dealership, rather it is included by the loan costs by the lender. If a buyer pays a "Document Stamp Fee" to a dealer, you have been tricked into an additional profit. And your lender still has to pay that fee to the State, at your expense. Beware, and calculate your "tax, title, registration, and tag" fees from your county Tac Colllector web site. read more

Brand new leased Volvo XC90 Switched from previous BMW and Mercedes, thinking Volvo's are more safer and reliable!! Service manager and service staff. They did not show any interest to understand the problem, wanted to wrap up the issue quickly. Came off as a company who takes no responsibility of their products failure or even shows any empathy. Bottom line, this comes off as, a company which is just interested in making money no matter what. With this they proved Volvo is not about Quality anymore read more

What a dump. You don't have too many choices for official Volvo service and maintenance in the Orlando area, but, from the owner down, this place sucks balls. Support staff is incompetent (took four months and three detailed letters to inform them my tire replacement had been authorized AND paid for by my warranty). Find a quality independent shop for anything out of warranty. Service "manager" is a dick. read more

We purchased a vehicle from this dealership that has had computer, air conditioning, parking and safety issues. We have contacted the dealership numerous times regarding these issues with a response stating that they are communicating with Volvo to come to a resolution. It has been over three months without any follow up. I would like to say we actually purchased this vehicle for my growing family because we figured it was reliable and very safe. Turns out this is been one of the worst purchases we've could've made with our new baby girl. We will never shop for another Volvo or recommend this dealership to anyone, ever. It's all great when things are okay, what really matters is when a company helps you when things aren't so great. This dealership and its staff are not. read more

Went to the Volvo Store with my wife as we were in the market to buy a used car. We were looking at Volvo or Subaru cars to see which one panned out the best for us. We went to the Volvo Store in Winter Park first and met with Tom. We did look up a few cars they had posted online and showed them to Tom. We sat down with him and went over what we were doing with letting him know we are looking at other dealerships and not purchasing today. He was totally fine with it as he listened to everything we were looking for and did not push us to get a new or more expensive car, he stuck to what we wanted. We did leave to go too the Subaru dealership in Sanford and ended up having the complete opposite experience we had at Volvo. We left Subaru with no interest in going with that dealership. We did poke around other Subaru dealerships and no luck as we wanted to give Subaru an equal opportunity. With that we went back too the Volvo Store and met with Tom again to purchase the car we wanted. We do not buy cars often and we were regretting the process of purchasing a car. But at this place? Very painless, they are upfront, and to the point. We're very happy with the car we got and glad we went with the Volvo Store in Winter Park. Thanks Tom! read more

DO NOT BUY ANY VOLVO. Volvo is a very poor quality and terrible installation car. I should have known that since the Chinese bought Volvo company several years ago. We bought a XC 90 top of the line for $ 72,000. At just 20,000 miles there were so many problems in transmission, computer system malfunction, sound system, lighting fixtures. At 54,000 miles, just 1 month after the warranty expired, the water leaking inside the car, running like a faucet, every time it's raining outside due to drain tube on the sunroof that didn't work. Since it's out of the warranty, we have to pay for it to get fix. In addition, it makes these noises due to poor installation of rubbers on sunroof. This is the worst car we have ever driven. Also the customer service of this location is terrible. They are very unpleasant, unhelpful with bad attitudes. They didn't even washed our car when we have service. Their excuse was it was raining. It was raining like 15 minutes and our car was at their service center for 7 hours. I asked them why they didn't wash car when it's stopped raining. Their excuse was there were other cars in the shop. I guess they couldn't wash one more car during that 7 hours period. read more

The Volvo Store - Auto Repair Near Me - Winter Park, Florida

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First time here today taking my mom's car in for a check up and oil change. I guess I am spoiled at Toyota because I was surprised there was no one to greet me as I entered service. Sat in my car for a few minutes and finally called someone for help. The staff were not rude, but they weren't the friendliest either. Pros- the waiting room had free bottles water and coffee, TV and a iPad you can use while you wait. Nice leather chairs in a comfortable glass room. My valve on the windshield wiper wasn't working so they grabbed one and installed it right in front of me free. Cons- the oil change, tire rotation and fluid top off cost $104 and took 1 1/2 hours. Thought that was expensive, but don't know my prices for oil + tire rotation. I know oil can be done for a lot less. They could be friendlier. Took a long time. I wanted to get a quote for my car to be appraiser and the guy wasn't there. What car dealer only has one appraiser that is gone for the day and it's 10am? read more

The Volvo Store - They loan you an iPad as you wait! - Auto Repair Near Me - Winter Park, Florida

very inconvenient to schedule service. the website is poorly designed and most importantly, they only offer service before 9 am every weekday morning.... read more

Since purchasing a Volvo, the experience at The Volvo store is professional. Comfortable environment. read more

The Volvo Store - Volvo accessory display. - Auto Repair Near Me - Winter Park, Florida

Went for an oil change. They wanted to do $3,500 worth of unneeded repairs. Our Volvo mechanic in Gainesville checked out everything and only charged us $98. Wish everyone was as honest as our Volvo mechanic. read more

Remarkable and noticeable turnaround at The Volvo Store in Winter Park. As you may have guessed from an older post, my experience, as well as those of many others, at The Volvo Store has been less than positive. However, my own experience changed for the better on October 8, 2020. Michael, service rep, was outstanding from drop-off to pick-up. He kept me informed throughout the day and had my vehicle cleaned and ready when I arrived same afternoon. The service department identified and resolved two issues. An unexpected outcome from a new set of tires was the resolution of what had been a 2.5 years experience of the car pulling to the right; that's a story for another time. Overall, great experience and hopeful that under Ian's leadership, The Volvo Store has found their magic in creating positive customer experiences after the sale. read more

From someone who despises the car buying/leasing process I was dreading the the "game" that car dealerships seem to always play. This experience could not have went better. From the start ( Bob Jennings) was extremely helpful in laying out all of our options. We we're undecided on lease/buying the new vehicle while turning in our expiring lease. Bob did an excellent job of providing all of our options and only offered advice when asked, he was not pushing any option over the other and helped us find the value in our particular situation. Sean( sales) went out of his way in helping us come to a complete understanding of all the bells and whistles the new auto provides, very patient and professional in helping us out. TOP NOTCH dealership!! read more

I too had a great experience with a problem with my xc60 2015 which was dying for no apparent reason and the volvo store store service diagnosed it right away as opposed to another dealer who could not find the problem and i continued to to have issues. The team at the volvo store knew right away what it was. Hats off to them!! read more

I just moved to this area and needed to have some warranty work done so I brought my car in to the Volvo store. I was told that I needed a very important and expensive service done as soon as possible. Considering I just moved up here and was not working, I decided to get a second opinion. I took my car to a highly recommended mechanic shop and was told that there was absolutely nothing wrong and the service that I had been quoted for was not needed at this time. Fact, it was in very good shape. Needless to say, I was very angry and disappointed. Where I previously lived, I had nothing but rave reviews of the service center I've had been using since I purchased my car. read more

Ashely is the absolute best sales person i have ever worked with. She went so far beyond what she needed to until i was taken care of. She helped me in every avenue is the service and made me completely comfortable. I highly recommend her to anyone wanting a no bull experience. read more

I have just recently purchased a 2012 Volvo XC70 and wanted to do an alignment. Michale Reyes was my service advisor and was very knowledgeable and helpful. Even though I wanted to do an alignment he advised against it as I also needed to purchase tires with in a few months. He recommended I wait till I purchase tires and do it all at once, which would be with in a few months or so. I don't drive my vehicle much or far so this was a great advice. He also emailed me pictures of my accessory belt that needed replacing which was very helpful. I like the fact they don't try to sell you services you do not need, and only make suggestions as to services that should be performed. I will continue to go to The Volvo Store, here in Winter Park, Florida, and I would recommend other to do so as well. They also have a great shuttle service that travels in a 15 mile radius, which is quite far. read more

I am writing about my absolutely fantastic experience at the Volvo dealership in Winter Park, FL and how they helped me buy a car. I am a healthcare worker in the state of New York. I was in desperate need of a car since mine was starting to become unreliable. As a healthcare worker helping in the battle against Corona Virus; missing work was not an option. All the dealerships in my area are shut down due to shelter in place and social distancing. My parents live in the area; so I looked at their inventory and saw an S60 sedan I liked. My father went into the dealership and was greeted by a salesman by the name of Carlito; who was willing to deal with me over the phone, being in NY, and my father in person. He showed my father the car and let him test drive it. Carlito was patient, accommodating, and informative explaining the features of the car. Once I decided I was interested in this vehicle; it was time to work out the numbers. I have to say the best part of this whole process was working with General Sales Manager of the dealership; a gentleman by the name of Ian Riding. He worked with me over the phone to get to a fair monthly payment for a beautiful S60 sedan. There was no time wasted haggling; Ian knew I wanted the car and did everything he could to get the payments as low as he could. Since I was not there in person he would text and email pictures of the numbers so that I could understand how we were getting to the payments. He was beyond patient. I was not dealing with someone trying to get my money; but a man who was doing his best to get me into a car I wanted and needed. Ian and I exchanged stories about our families, spoke about the corona virus, about cars, and maintained a regular conversation while doing business. Ian went out of his way to put me in touch with s shipping company that he uses to expedite the process of getting my car to me in New York. Ian answered several phone calls and texts from me throughout the entire process. When it came to finances; I worked with a gentleman named Bob who had fantastic communication skills regarding paperwork; Insurnace, and changing of registrations. He overnighted the paperwork for me to fill out and took all of my questions. I have to say this was the easiest car buying experience I have ever had. Whether they were selling lawn mowers or luxury cars; I would gladly work with all three gentlemen again. I highly recommend the team at the Volvo Store in Winter Park when it comes to the car buying experience. read more

The Volvo Store - Auto Repair Near Me - Winter Park, Florida

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Poor service department. Tried to get me to authorize service work that was not needed on my car. I fixed the problem my self. Great cars but would not buy or have my vehicle serviced here again. read more

If you want dealer service, this is your ONE option (is that an oxymoron?) in the Greater Orlando area of almost 3 million folks They are actually an on time, reliable and fair -by "dealer" standards. I'll keep using them all the same. You can count on their service being correct and knowledgeable, service writers to "set you up". Ask for the loaner when the job is pushing $300 or so if needed. Car is always returned washed too. My first review (less than 5 stars) has been deleted by Yelp. Humm, I also see The Volvo Store is no offering a coupon deal now. Yelp- stop this chit. What population threshold will it take Volvo? read more

I'm a bit divided on The Volvo Store. I'll list some negatives first: * When I bought my pre-owned 2010 S40 in Feb. 2011, I got a great deal. However, I started having some problems right away. A pin was apparently missing from the spare tire in the trunk, thus setting off a sensor. The Volvo Store claimed it was there when I purchased the car according to their paperwork, but I had never even touched the spare (nor did I know anything about that pin). * In that process, it was noticed that one of my 4 tires was a different brand, despite the paperwork saying all 4 tires were the same. They swore up and down that all 4 tires were the same when I purchased it and that I must have changed it. I think I would have known if I had changed it as I have been the only one driving this car. After putting my foot down and speaking with the head of the service department, they finally changed out the tire to give me one that matched. I'm still not pleased with the fact that they tried to pin it on me rather than taking responsibility for it. That's just rude and unprofessional. * I have had to bring my car in *multiple* times for problems with the air conditioning air flow. At one point, I barely had any air coming out of the vents at all (and I hadn't even had it for a full year at that point). Not good when you have a black leather interior and it's in the 90s outside. Thankfully, my warranty covered every repair, but should a car have that many issues so early on? * When I bought my car, I was told I would not have to worry about that moldy/mildewy smell that you may find in earlier models. I was told a fan would come on once the motor was turned off, and that would dry out any dampness that might accumulate. No fan ever stays on once I turn the engine off, and I've started to smell that smell already. There's an official service bulletin out on this, so it's not a freak issue. Unfortunately, they have to take steps to try and discover what the issue truly is before they take the dashboard apart and do some investigation/ part replacement. That's the next step for me. In the meantime, they have sprayed a disinfectant in there to try and kill whatever may have built up. This has all been going on for about a year and a half. * My parents had taken in their 2008 S80 and were told their rear axle was bad. They were urged to replace it. At apx. $800, they took it to elsewhere to find out there was absolutely nothing wrong with it. Hmmmmm.... I don't blame them for being angry, losing trust, and wanting to take their car elsewhere for servicing and repairs. And now to end on the positive (and the reason I gave it 2 stars instead of 1): * Of all of the service reps overseeing my car repairs, Mike Keller has been the absolute best. Top notch customer service, personable, and he takes the time to explain everything very well. He's found things that I may have missed, and he's made sure they've been taken care of. I totally trust him and have actually requested that I deal with him exclusively whenever I have to bring my car in. I feel comfortable with him, I more thoroughly understand what is going on with my car, and know that my car is in the best possible hands. * Felix, one of the mechanics, is the best. Nice guy, and he has a great reputation. He has a lot of experience, is very honest, and does a great job. Apparently a lot of people request that he work on their car -- and it's understandable why. Even a friend of mine who worked for Volvo North America recommended him. The lowdown: if I could give 5 stars for just Mike Keller and Felix alone, I would do so in a heartbeat. Otherwise, I may consider taking my Volvo elsewhere for servicing, despite it still being covered under warranty. But because of them, I will give The Volvo Store 2 stars instead of just 1. Volvo Store -- you're lucky to have these guys. You could learn a lot from them. Step up your game if you want to improve your reputation. read more

Terrible service! I'm ashamed of this place. From the moment I dropped off my car to the moment I drove off the lot, it was a horrifying experience. The lead mechanic knew nothing about my car ('89 240), or he didn't care to show it. They failed to fix anything that was within their power, and the estimates they gave me for the other tasks were so high I nearly fainted. (To be expected, but they offered no consoling alternatives for repair.) They wanted to charge me $800 to replace a mass airflow sensor. I can buy this part on eBay for $100 and replace it myself in 30 min.! Why would I spend $2000 on a car worth $800? My car makes a rattling sound. They couldn't locate it. My car has no brake lights. They couldn't figure out why. No mention of the brake light switch, a relay or anything... On top of this, they left my car trashed with discarded fuses, paper and they failed to reassemble the panels they took off to check under the dash. Fuck you Volvo Store. read more