Unfortunate because I have been a customer here for like 8 years.
Their website is just broken. In the last 2 months I haven't been able to place a single order.
They've locked my account for "too many clicks" gee, clicking products to add to your cart is a nono I guess? - had to call to get that fixed.
The store themselves canceled an order without my knowledge due to a drink flavor not in stock, which is just poor customer service. I used reward points and codes, which are now stolen and gone from my account. The store should have called me to let me know a flavor was out of stock and asked if I wanted a different one, and subbed it out. That's what good customer service does and should do. Instead I had to sit on a $120 pending charge on my card for a week, and lost my rewards from my account. I love when I called and the dude told me "well store policy says we don't have to call customers." Lol okay buddy, well good customer service skills says you SHOULD.
I then got a "digital gift card" for all my issues from their customer service, yet I have nowhere to enter this card info when placing an order, so it's useless. Lol.
Now their website doesn't even let me log in, it just spins and spins and spins, and nothing happens. So once again I cannot even log in.
Their website is completely broken, and their customer service is lack-there-of.
After 2 months with 0 orders being able to be placed and missing out on sales of items I wanted... I'm done. Moving on. Going elsewhere.
MAYBE OFFER SALES IN STORE VS ONLINE ONLY BECAUSE CLEARLY YOUR COMPANY IS INCAPABLE OF RUNNING A WEBSITE. read more