LET IT BE KNOWN! Forced to give 1 STAR! Zero Stars is more like it! This vineyard needs a lesson in customer service! We have "attempted" to support The Vineyards at Dodon (4) FOUR times. The 1st experience we encountered the most unappealing & unpleasant wine room manager. She (didn't catch her name) refused to sell us a bottle of their wine, we asked why not, we just would like 1 bottle and she stated "are you a wine club member, and if not, you are not welcome here, we only sell our wine to our wine club members or make an appointment to listen to their sales pitch....(of course all must occur in advance)"!! We thought, ok....maybe just a bad day. We went back and were greeted both times with someone much more friendly and willing to accommodate future customers with a bottle of wine. Those 2 times, we enjoyed the wine and the atmosphere. The last time we were there the owner even came over and shared the story of the vineyard and his family. At that point, we both agreed....ok, we will visit again. This brings us to today! Here we were looking forward to the grounds and a bottle of wine, as we drove up to the main grounds we approached 2 women, one that clearly was the same wine manager I mentioned earlier that was unpleasant and a younger woman she was trying to train or show how much power she thought she had. We pulled up and were greeted by the miserable unfriendly wine manager. We asked if we could enjoy a bottle of wine at the main building as it looked like there may be a private party that's about to kick off (no one was there except empty tables). She asked if we are members of her wine club, and again we said we were not. She told us that we were not welcome unless we are members. I informed her that, I understand that, however the owner and another woman previously allowed us to purchase a bottle of wine last time we were there. The unpleasant and rude wine manager then said to the both of us the following rude statement..." LET ME BE CLEAR! Our 'STANDARD OPERATING PROCEDURES' state that if YOU ARE NOT A WINE CLUB MEMBER OR DO NOT HAVE PREVIOUS SCHEDULED APPOINTMENT, YOU ARE NOT WELCOME !!" WOW!! What customer service! Here we're trying to relax and here I'm being scolded for NOT FOLLOWING HER SOPs! HER STANDARD OPERATING PROCEDURES (SOPs)!! NEVER AGAIN! There are far better vineyards nearby that actually have great wine AND OUTSTANDING CUSTOMER SERVICE to the point...they remember YOUR NAME! Visit THANKSGIVING FARMS INSTEAD! Isn't the idea of stopping by a vineyard supposed to be spontaneous fun moment, instead of a scheduled regimented visit?? The wine is not worth the hassel, it's mediocre at best! read more