I hate to do this, but I think that two stars is actually really generous given the number of times that I've been here and the fact that I've left each and every time thinking "why do I keep doing this?" I'll reserve the 'one star' treatment for dining establishments with filth issues or horrendously bad service.
That said, Village Scoop is awarded a pity star because the product is basically good. (But really, how do you screw up ice cream?) They have a decent selection of flavors and the ice cream tastes good. Usually, that's enough to get me in the door and spend three dollars for two scoops. After all, it's just ice cream and I enjoy the convince of walking around the corner (I live in Cold Spring) and grabbing a cone on my way to the river.
However, after last weekend I will not go here anymore. In the past, it's been annoying things like getting the wrong change back ( I was over charged) or the shop runs out of napkins (I mean, really? You sell a sticky melting product.) Or the time that the counter person gave me my sloshing milkshake in a big Styrofoam cup without a lid. I asked for a lid and she said "we don't have any". Okay then, why didn't you tell me that before I ordered? Or give me an extra cup? I had my son in the stroller, so naturally, the overflowing (it's mostly milk, of course- nice and runny) cup of milkshake spilled onto his head as I placed it in the cup holder. I was the only person in the shop. She watched this happen and didn't so much as offer a napkin. Nice.
Last weekend, I ordered two scoops in a dish. I asked about a flavor that wasn't labeled as chocolate but looked like it. He had no idea what it was and thought that that was pretty amusing. So, I order mystery flavor for the thrill of discovery. Apparently, he didn't want to make much of an effort to reach across to the front of the bin because I watched as he scooped a very small scoop and then made another lazy attempt at scoop two but gave up and topped it off with a little bit of shaving. Thanks. Nice work. I said, as politely as I could "That's not really two scoops, right? I'll pay just one if that's all you could get." By now he's already rung up two scoops and says "yeah well...uh...three dollars." It was easier to pay than to deal with this guy.
Basically, the employees are running this place into the ground and the owners don't care enough to notice.
There are a million other places to get better ice cream: Cuppocino (more expensive, but they load it up and the service is terrific), Frozenberry (fun, cheap), Cold Spring Pizza (ice cream and gelato), Hudson Hil's ( caramel sea salt, anyone?), just to name a few. read more