Ryan at the Porter's Neck UPS store provided exemplary service. He was very pleasant, helpful, and efficient. I also liked that he greeted everyone walking through the door. I had both notary and overnight services. Very convenient and terrific service. read more

The service at the Porters neck location was top notch! The staff there, especially Ryan was very helpful. Good customer service and kindness is getting harder to find these days! read more

We had some business cards and folders made here and they were so nice. Great quality, clear proofs, easy communication and QUICK turn around. also very affordable and it was nice to use a local business versus ordering online from who knows where. Thanks for the help Chandler! read more

Chandler is always so easy to work with! She provides honest feedback and the best prices compared or ordering online. She always lets me know of monthly specials and deals that could help my business. The entire team is helpful and friendly. read more

Great local business that accommodates shipping. They offer the best prices and multiple carriers to met your needs. The owner is a wonderful person that is cheerful and helpful. Whenever I am shipping something overseas I use their services. My packages arrive quickly and intact compared toto the services provided by the usps. read more

At this store, the customer is never right. I will never go back to the store again. It used to be a very friendly and productive place.

Please pay close attention to this review for Krystal 8209 market st wilmington. I arrived with a return to amazon but the flip phone code picture was fuzzy and could not be scanned. Krystal tried relentlesley to help and even went on the site herself to help, the whole time smiling and assuring me that she would try her best to make this happen. I am 80 and not tech savvy, no problem she said and kept at it till my return was accomplished with constant smiles and reassurance and complete knowledge that this could be accomplished using their computer. What a great employee and please make sure she gets a well deserved compliment. Thank you so much. Lynda Lennon read more

This UPS store is always quick and great with customer service. I've had times when I wanted to two day ship and they saved me money by seeing that ground got their at the same time. Also I like how I can just drop off my Amazon returns to them. Easy location and great staff! read more

The UPS Store - Shipping Centers Near Me - Wilmington, North Carolina

I mean. It is my local UPS store. They've always been great to me. Super friendly and helpful. I wish I had more to say but I know I get in and get out and have never had a problem there (knock on wood), the quality of staff speaks to the staff themselves and the quality of management read more

Always the best service this location! Have sent business and personal mailings that have arrived in the timeframe they said and in good condition. I don't go anywhere else! read more

Walked in earlier this week to ship several packages. They were busy , but not crazy. We were assisted several minutes after arriving. The employee was friendly, professional , handled the three transactions with not problem. By the time we were on our last package to ship there was a line almost out the door. I chose UPS, since it was a faster in and out than the USPS, and cheaper. read more

Brought back Amazon purchase for return that wasn't needed. Until yesterday just having item and label or image was good for return. a rather unfriendly employee explained i had to box the item that was already boxed or pay them to do it. I chose to go to nearby Food Lion store where they gave me materials and tape to make one, and save $9. Took it back and then was asked to attach label before bringing in. Employees at UPS need better customer service skills, I think. UPS, "courtesy" is still a virtue! read more

Every time I come in here I never have a problem. Sometimes they are busy so I do have to wait but never that long. Everyone is so nice and willing to help with whatever I need! read more

First, as I walked in from the pouring down rain I was greeted by the red headed lady with a disgusted look on her face. Then I ask if she had a "sticky note" I could have to write a note to send with one of my packages. Abruptly she says no, but I see several note pads by the register. I had to go back out to my car in the pouring rain to get something to write on. Pretty disappointed with the customer service here. read more

This location has the WORST customer service. Have been here a dozen or so times and it's always the same attitude from them. They act like they hate life and their jobs even more. By far, the worst one is the guy who does public notary. He never acknowledges your presence and acts like an a$$hole every time. Never going back here again. read more

This .is . the . Best. UPS . store. I've been coming here quite often since the Pandemic/COVID. I do a lot of online orders so that makes for some returns. I'm happy to say they've never lost a package and everything has arrived where it's suppose to go. AND No matter how many people are in this store to ship, return, print whatever, you always get in and out very quickly. The service here is incredible. The store Always has enough employees working to facilitate the lines and they move things along in such a nice orderly fashion. Not to mention all the employees are very friendly and helpful! Let me give you an example: I had a printing project I was working on at my home computer but I got stuck (I'm not very tech savvy) I came in to ask a question about it. A super nice guy named DJ took the time to explain to me how to continue and he would not give up on me. With his help and encouragement my printing project came out perfectly! (it was for my sons Rehearsal Dinner and looked fantastic). I just couldn't Thank him enough! He went above and beyond any customer service that I've seen in a long long time. This is just an all around Great UPS store. I'm happy to give them my business. read more

Not at all customer friendly. Been doing business there regularly for years. The tall African American worker there with the nasty attitude just ended my use of this location. On the other hand the UPS store at Mayfair could not have been nicer. USE MAYFAIR INSTEAD OF THE PORTERS NECK LOCATION! read more

I am surprised to see the low reviews as DJ was an incredible at getting a dining room table and 6 chairs shipped to Denver. Very friendly, accessible, professional, and he worked with us at getting the price as low as possible. Even after the price was agreed, a few days later when we dropped off the chairs/tables, he presented a lower price as he was able to figure out a way to reduce it. Everything arrived in Denver fine and dandee - Thank you DJ! read more

Rude customer service! I just needed to print a paper off because my printer is broken and they were super rude about it. It was like I was bothering them read more

I dropped a package off there last week and they lost it. Staff is rude and unprofessional. There's a UPS store next to TJ Maxx that the staff is friendly and happy to help you with your packages if you need help getting them in. NEVER going to the place in Porter's Neck again, but if you do, make sure you get a receipt! read more

I regularly frequent this location and love the customer service at this location. They ask about my day and when time allows we have actual conversations. I have gotten to know several of the employees and enjoy making my daily stop in this UPS location! read more

I really enjoy dropping by and seeing Felipe, DJ and Pops! Super nice guys! The truck was an awesome idea this year!!!! I went right up and dropped off my package - took 2 min tops! Thank you read more

I am visiting my favorite island (Topsail Island) I needed to print/scan and return email some important work documents.... I went to this UPS store; Tabitha greeted me and went right to work helping me print things out. She was friendly and professional. I would recommend this UPS store for any printing or shipping needs. read more

Awful store...not sure if employee or owner but very rude...you are made to feel like you are bothering them by just walking through the door. I can't stand going to this place but unfortunately, there are many options close by. read more

This is the best ups location I have been to. The staff is friendly and knowledgeable and they went out of their way to help solve my problem. There was an upcharge for their services compared to the post office but I didn't wait in a horrendous line and it was well worth it. read more

The most unhelpful UPS store. I went to this store to complete and Amazon return and get a UPS store box. The staff first claimed they had their own independent policies and therefore could not help me with my Amazon return. Then they continued switching registers to help others vs finishing helping with my transaction. This staff was rude and had no helpful explanation to anything. Did not get the box or return the amazon order. Do not come to this store. read more

Always friendly and professional service. Such a pleasant experience compared to the post office.

If you are in a rush, the service is decent but the cost is unreal. I have used this place out of desperation several times but almost every time shipping the item through them costs more than the item I am shipping. After my last visit I actually took the item to them, UPS on 23rd street, FedEx, and to the post office and this UPS store was twice as expensive as any other option, including buying shipping supplies. read more

Have had excellent service here for years and years! I actually drive 20 mins to use this location! Fellippe Lenna who I believe is the store manager, goes above and beyond! Very impressed! read more

Pleasantly surprised! I went in to make copies and mail a package. The staff was very helpful and genuinely happy to assist me. Chandler went above and beyond to find the best deal and correct packaging. They were fast, greeted me when I came and and when I left. I wish I could remember the guy's name that helped with the printing. He was so nice. I don't make a big deal about printing and shipping but these people raise the bar for customer service. What a pleasure. read more

Honey helped me with a myriad of notary and faxing items. $10 a notary signature. They have scanning, shipping and other capabilities. Logan also helped out. Thanks guys!! read more

"Manager and employee DJ have an attitude and very unprofessional." The manager should have dealt with this situation in a professional manner and not let the employee interject. Manager and employee needs to given proper training on how to deal with customers and problem solving. read more

Was in there today, bad attitude the guy working ! I know Christmas is a busy holiday but acting so annoyed is unacceptable if you don't like your job then quit!!!!!! read more

Heartbreaking experience where they gave incorrect info to me which prevented me from obtaining insurance reimbursement for broken, irreplaceable family heirlooms. I tried for almost 3 months to resolve this with them to no avail. BEWARE! Incompetent staff, owner strung me along (he owns another one, too, on Military Cutoff) read more