The best Dave and Matt are so thoughtful and thorough individuals. They always have a fantastic…read moreattitude and great service I love them both so much in a platonic way. I never thought I could love an ups store as much as this one. They have helped me with last minute shipping emergency as well!

Astrid was wonderful!! She helped me figure out the return process for something I bought on…read moreAmazon. She made it painless and easy. Thanks Astrid!

Island Ship Center - a no worry operation!…read more I was in need of putting a hodgepodge package together of some valuable memorabilia and I'm glad I found Island Ship Center. They handled my unique ask with confidence and a little more finesse than I believe I would've received from a national chain. Everything about the experience was superb from the boxing to the postal price. Friendly and great service all around!

Fahim, Seema, & their team ALWAYS over deliver and provide top notch service and quality. It is…read morealways a pleasure to stop in for all my shipping & printing needs.

I went to return a package to Temu and as soon as I walked in ,…read morefirst all smelled amazing in there and secondly the employee who was there just took my package, scanned it and that was it, and I was on my way. He was very polite and very nice.

I don't know if my issue is store related or policy change, but I felt it was ridiculous. I have…read morean Amazon return. I didn't print the labels because previously Amazon sent QR codes that could be scanned At ups off of the phone and labels are printed. Quick, easy, convenient. It's been standard for over 2 years when I've done returns. When I checked my email At ups, I found it wasn't a QR code, but a shipping label. I asked about getting it scanned and the label printed. The response was: "You can email us at x1234@something.com, we can then print and we will charge you $2." This was the only offered solution. A process that was harder and costlier. Then I was stared at. I asked why the change and got a shrug. It was about an 70lb or so item, but I carried it back home and printed out the labels. Yes I could have saved myself the headache if I hadn't assumed that the past method I've used many times was still active, but the point is that this response was frustrating and it shouldn't cost me $2 to print a label that ups would have had to print if I'd just had them come to pick it up at my house (an option a available that I didn't do because ups consistently fails to pick up and ignores my package and just drops off labels.) My frustration is with ups in general, but also the complete lack of caring from the individuals at this location. It left me wondering if the information was even accurate. Communication and customer service isn't just about the information, but also how the information is delivered. Additionally they stood around and ignored me when I first walked in, no greeting or acknowledgment and I had to grab their attention for service in the first place. They're more than happy to leave you holding/balancing heavy items while they talk to you. This is an after thought because this is a norm for this location and I didn't even think about it until writing the review.

The employees at this location are always helpful and nice. I'm there quite often to ship or return…read moreitems. Went today, and unbeknownst to me the Amazon returns are now DIY! I had 10 packages and no clue what I was doing! I figured it out quickly, but don't think I got all the packages right...ugh. But for free returns, well worth the aggregation. But if there was anyone waiting behind me, I'd have felt bad as there is only one machine. I'll be back!

First time I went there a year ago two dollars to print the shipping label. Second time I went…read morethere two dollars to tape the box. Go home get the money they throw out my shipping label and now it's 3.50 to print that. Horrible experience.

This is a very convenient location for many students and locals but it is a small store…read more With that being said, overall the customer service at this location is decent! My several encounters here has been very good and displayed no problems. You may pick up your packages that you have missed. Note: If you received the slip on that very day you missed the package, you would have to come the next day after 1 pm. Remember to bring photo ID. You can also send off packages. Remember to note to the delivery people if there are any personal items or valuables. They will weigh the package and ask for all the appropriate mailing information. They do accept cash or credit/debit. In the store, there is also a selection of cardboard boxes and other mailing necessities.

I came in to send out a package return that was actually supposed to be done through USPS, but I…read morehad misread the instructions ‍ The two guys inside could not have been nicer -- they explained the process thoroughly and were still able to help me out. I especially appreciated how upfront they were about how much each step would cost. Overall, it was only about $4 and they packaged it, printed out the return slip and sent it out for me. The entire interaction (including explaining my mixup) took only about 5 minutes. I was extremely pleased and will be returning here for any shipping needs in the future!

Needed to ship a return back to the sender so I stopped into this location as it is close to my…read morejob. Although there were a couple customers before me, I was able to get in and out in less than 5 minutes. My package even arrived to the destination a day early. Parking was adequate and staff was polite!

Sent a package to my mom from this store. Arrived late and the box had been opened. Card and gifts…read moremissing. Will NEVER ship from this store again. Don't go to this location with anything valuable.

Conveniently located UPS store, with normally quick service. However, during a rush (or a…read moreslow/unprepared customer), it can take a long time to be served, due to there typically being a single employee working the counter. Would be nice if they could implement some type of self-scan and drop station, like Fedex and USPS have.

Even though there's another UPS Store closer to me, I always choose to come to this location…read more Jacqueline and her team have created an environment where you feel welcomed the moment you walk in. Their customer service is exceptional! They are always friendly, always patient, and they truly take the time to learn their customers. It's not just a quick errand; it's an experience that reminds you what great customer care looks like. I can't recommend them enough.

This store has had its UPS and downs…read more The UPS Store is pretty awesome if you need to mail things out right from the campus and offers competitive rates with the post office, but overall I think the post office is a little cheaper for most things. I'm not sure about reliability because I haven't really had too many things lost by either service.

Convenient option for shipping and printing right on campus. They offer a seemingly full range of…read moreservices in both categories. The store is small and can be busy at times, especially at the end of the year when students are shipping off their belongings to new locations. The staff are super helpful and courteous, but be prepared to wait a bit if the store is busy.

I've worked with them for many years. They've done a great job on all the projects we've sent to…read morethem.

I'm sorry to say I can't recommend this local small business; as I feel they bait & switch to a…read morecertain extent. I called around to various print shops to get quotes on a small job I had, including this place, where I was given a quote of $22.62 on the phone. I did the calculation on this to be $0.08/sheet (on 260 pages) + tax. This seemed a reasonable price, as that's the same quote I was given by another shop. Since North Delaware was closer to my house, I went here. Note: The whole issue with them seems to revolve around printing from a file vs. a paper copy. I was told that if I had to send them the MS Office Publisher 2007 file for them to convert to a PDF, it would be a $12 fee to do that. So I did the work to convert the .pub file into PDF to avoid the $12 conversion fee. I went over there with my USB flash drive, thinking I had gotten the price down to $22.62 quoted on the phone. Upon completion of the job, which was done well & quickly, I was told there was a "ripping fee" (I think that's what it was called, I've never heard of such a thing), which was a fee to print from a file, bringing the total cost to over $32 + tax (it seemed to me he was going to charge the $12 fee just for printing from a file, which was NOT was I was told on the phone). If I had been told it was going to be a $12 fee just for printing from a file, I would've simply gone to a library to print out a copy for $0.10 to bring a paper to make copies, rather than the flash drive. When I questioned how it got all the way up to over $32+ just to open the file to hit the Crtl+P buttons, he reduced to total to $25, saying there is a fee to print from a file (again - this was NOT what I was told on the phone), so with tax that brought the told to $27.19. If I had known this would be the total cost from a truthful quote - I would've more seriously considered buying a new printer (which $27.19 is nearly halfway to getting a brand new 1) & I would've been better off simply printing at the library, which is $0.10/page, which would've been a total of $26. At least with printing at the library you can feel the proceeds go towards helping the library provide services to the whole community. I volunteered to get this printed for an animal charity project in my neighborhood, which after distributing the flyers only raised $50 - so we didn't even break even on the effort. Do yourself a favor + find another solution to your print job. Being to disappointed from the false phone quote, I certainly will not be returning to this shop, which is sad because I really try to support small businesses.