I often go to this store to drop off my Amazon returns. Few times have shipped items from here too. Very friendly staff. Try their best to help customers as much as possible, some of the regulars they know by name. Store is kept clean. Has a lot of foot traffic from local customers. Alongside shipping, the store has lots of other services like packaging, shredding, engraving, copying, printing, and mailboxes. A lot of stationary items are also available for purchase. read more

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The UPS store in Tenafly is so convenient. There is plenty of parking and almost never a wait to seek assistance. They have all you need to pack a box and they will even help you. Amazon returns are accepted there and always provide service with a smile. read more

The UPS Store - Convenience - Printing Services Near Me - Tenafly, New Jersey

Efficient and fast service - I just wish the owners of this UPS store ran the US Post Office.

Great staff and they are willing to help. Usually no wait or 5-10mins wait (depends on the people in front of you.) Most of time I come for amazon return. No problem at all. read more

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I wish I could give negative review here. Tenafly named Peter is so rude and nasty, gIves a hard time every time. Amazon/ UPS delivered 2 separate boxes, wrapped and taped together. His co worker tells me you need to buy tape from here and pack these 2 boxes together with each other and send it back the same way. I go to a nearby dollar store and rush back, trying to make it in time before UPS closes, and When I start wrapping the boxes together, he grins and says we can't take back. No appologres from him or his co worker, he continuously tells me you need to buy $15-$20 box from them to ship this back. That's ridiculous and pathetic service. Firstly giving wrong information, secondly wasting my time to go and buy tape. Thirdly I was sending the packages the same way it arrived. Insane people and insane service read more

Do NOT deliver to this store without a PO Box Been using UPS for 5+ years, and never had any ssue with picking up stuff delivered to stores until recently. Yesterday I had a important mail sent to this Tenafly NJ store to pick up. Even though I had a valid ID, Nat (employee) declined to hand off package to me for not having a PO Box there. When asked if a manager was present, this guy Peter stated that since I do not have a PO Box at their location, he cannot under any circumstances release mail to me unless it's a medication needed for a dire medical emergency and is needed within 5 minutes. When asked if he would be willing to speak to my higher ups, he reiterated his statement. Ultimately, he will have the mail returned to sender. I escalated the issue to UPS store customer service and Steve on the other line was unable to resolve the issue. He said that individual stores have their right to refuse to hand off package without advanced notification (namely, contacting the store in advance and inquiring whether they would hold package for the receiving party). I understand rules and protocols are in place for a reason, but obstinate adherence to said rules resulting in needless delays is just downright frustrating especially when it's no skin off anyone's back. It's a UPS store, not some top secret government agency where every move is being monitored and/or recorded; some rules can be bent. read more

Great experience. They are always friendly. In particular, Peter was so kind, patient and thorough when I had a complicated situation to deal with. read more

The best UPs store hands down! They are friendly, quick, super helpful and the best around. I've gone to Teaneck, Closter and many others in the area and Tenafly is just amaZing!!!! read more

PROS: this ups store is very convenient, being next to the supermarket, and a good size. The people there are always very friendly and know what they're doing. There's tons of parking, a good amount of merchandise inside, and there's never a wait. CONS: They can sometimes be slow. I have to wait outside and it takes forever for them to checkout the customer OVERALL: I have no problem using this ups store again. Despite there being many around I still come to this one and they're always waiting to help out read more

The drivers at UPS are very horrible. I ordered a package and no one was home to take the package. So they said that they were gonna come back the next day at 7:00pm to deliver it again. They never came, they only made one attempted and I was told that they're supposed to make three. The UPS need to stop being lazy and make the amount of attempts that they're supposed to. This is unbelievable. read more

The nicest, most helpful, most patient team. The store is well staffed with knowledgeable and helpful employees. Even when there is a rush, they are cool under pressure and they treat customers with a smile. read more

Never met a more condescending, rude person in my life. If you enjoy a customer service person who speaks poorly about other customers go here. If you are interested in Amazon return scams, go here. Otherwise avoid this store at all cost. They tried to get me to pay for on a UPS mistake!! No way! Avoid this store. read more

Went to get a notary. Staff was very friendly, upbeat and helpful. Staff was younger than the typical UPS stores but I left the store in a good mood and with a smile on my face. Saw some customers that must be frequent, established patients. Staff had a very easygoing yet extremely helpful attitude towards them. Really nice to see! read more

This UPS store really dropped the ball and will not use them again- I shipped something very valuable and the manager poorly packaged it- When it arrived it was damaged due to their negligence- PLEASE don't leave anything w/out watching how they package your items. They refuse to take responsibility for the damage and the recipient submitted a damage report and the manager didn't put in a claim for me- He strung me along for 5 months and then dropped the case. Never again read more

I can't agree with the other reviews. My experience is very different. I go there to drop off or pick ups packages. It's a very simple service and I've always had an accommodating smile with no issues. I everyone always seems courteous and knowledgeable. The only area of improvement i see would be to open earlier or on time. They typically open a bit later then 9:00 am. read more

UPS- Tenafly NJ--Store 3258 After being a customer for many years, I needed to have them wrap and ship a fragile antique to Michigan. Two weeks prior I was given a Price of $50 maximum for US delivery. On 2/29/20 I brought the item in and was told that the price was now $141.80, including insurance for $500.. Even though I strongly objected they couldn't care less and since I had to ship it I paid the exorbitant amount. Ebay stated that their UPS link showed the shipping rate should have been $16.41. Also the recipient stated she never paid over $45 to ship a similar item. read more

Rob makes you completely confident that your package is getting to its destination! He is funny and helpful and somehow makes it entertaining even when there is a line! It's not the closest location to me but I go out of my way to this location just because of Rob. read more

Easily the WORST service I have ever experienced. The big dude behind the counter has ZERO interest in helping people...rude, cocky and inappropriate. Quite literally finds excuses to NOT ship something, especially if it requires boxing the item up and some degree of work on his part. One of his best moves is to make up a completely ridiculous price for shipping an item so that you will be forced to go to a USPS office to ship and box it yourself. I brought one item into Tenafly UPS and they said the item would cost $180 to ship. I was in shock...Boxed it up myself for a cost of $6 and then USPS shipped it for $35!!! I can understand a couple dollars of uplift for UPS boxing, but close to $140 difference?? I believe these guys are independent operators, but if UPS ever knew what was going on here, they would have some issues. read more

The woman behind the counter refused to print me a drop-off receipt. "No, we don't do that." That's never happened to me at ANY other UPS store. (I have had valuable drop-off items disappear at UPS Stores before.) So in response, I asked her to scan the boxes so they would enter the tracking system. She made me wait out of spite. Strange. read more

I have been using this store for years and they do a great job. If you walk in while they are busy you might not get the attention you want because they are trying to move things along and packaging then billing items takes time. They don't have time to chit chat. I've probably shipped 100 times over the past 10 years. Never once had a problem. read more

Do yourself a favor and visit the UPS store 6174 in Englewood Cliffs in the evening when Lareta is there! She is an amazing "multi-tasker" and she can accommodate the needs of multiple customers simultaneously with efficiency and a smile! On one recent visit, she juggled multiple customers AND dealt with an online IT issue ! read more

This is now my favorite place for printing aside from drop off. I went to 2 different S__t_s stores, 2x each store. Both stores told me to come back because aside from they're very busy, they couldn't do the job. I didn't know this UPS store can print the perfect invitation card overnight and there was no line. Peter was so helpful and kind. Card came out so beautiful. Thank you! read more

I consistently get poor service from this store. There is always one person available who is always clueless and if you need something they do not know anything. If you ask questions you get a rude answer. They do not give out tracking information, they tell you to leave your box over there somewhere. Does anyone from UPS ever read these reviews? These people are costing you money!!! read more

This is best UPS store around. They are always welcoming and happy to help make the transactions smooth. I highly recommend using their services for all your mailing needs. read more

Love this store! The staff go above and beyond to help with whatever I need and always greet their customers with a smile. Most of the time they have the customers laughing with their keen sense of humor! I cannot imagine ever having a bad experience there. They are respectful, kind, well-mannered and really know their stuff. I've never had an issue they couldn't solve. If I could ship everything with them I would. I highly recommend this place! read more

I've been her a few times and am always treated professionally. I definitely recommend this place - the staff is extremely friendly and helpful. read more

This place is awful. When you walk in they just tell you to leave your package. This offers no guarantee that anything will happen with whatever you are sending. There are two young women who work there who are extremely nice, helpful, and who actually care. It's always reassuring to walk in and see them working. It is the owner, however, who is a total jerk, to put it nicely. He is rude, impatient, and seems to have no interpersonal skills whatsoever. In the past he had loud private conversations on his cellphone while he was "helping" me. Does UPS condone this behavior from anyone, let alone the owner? One time when he was working I asked for a receipt. He printed one out (the receipts are printed on sticky blank shipping labels stickers), and folded it over thinly the sticky part, so I had a folded receipt glued to itself over a thin area. When I asked him to put the receipt on a piece of paper, which is standard protocol since the receipts are stickers, his helpful response was "You won't be able to undo that." Another time one of the young women was there with the owner and she helped me. I asked her for a receipt, which she printed out. Seeing the owner and remembering my past experience, I clearly stated, "Could you place the receipt on a piece of paper" when the owner grabbed it and fully folded it in half again, only this time he flattened the entire thing completely. I wasn't going to have any of that again. I repeated myself louder, and asked him why he just did that when I clearly asked for it to be stuck on a piece of paper. (By the way, those papers are especially for receipts and have the words "PLACE RECEIPT HERE", and have on their peripheries old coupons that expired in 2016. I don't see why they seem to be so precious to the owner that he wouldn't dare spare one for its intended purpose). Instead of apologizing he ignored me and went over to make me photocopies of the two flat sides of the receipt. That is NOT acceptable, and NOT professional. The young woman was able to reprint the receipt and place it properly on a piece of paper. I have nothing but praise and laud for the young women who work there. They are truly professional, helpful, and very pleasant. It is the owner, though, who has never once, ever, provided me good customer service, or even acted like an adult human being is supposed to act. And he is the owner!!!!! UPS needs to commend and reward the young women there and seriously investigate and evaluate the owner's conduct. read more

I have never been to a shipping/package store (FedEx, UPS, USPS, or other) that charges $1 to tape up a regular box. Although I may have been hasty to express my shock, which I believe was justified and natural, the owner who was attending me was apparently in no mood to deal with a customer giving him any issues. I may not have been kind, but the man immediately got p'ssed off, began using foul language against me and refused me and my service, even after my apologies, which was not close to deserving that rudeness and hostility he returned against me. They apparently do not know that the customer comes first, and also seem like they want to get in the packaging tape business rather than the shipping business. It was my first time going and I don't mind driving an extra 3 miles to the next nearest location to avoid this terrible place of business. read more

Best customer service!!!! Sam and Vanessa made the impossible, possible. I needed an overnight package shipped to Utah and I Arrived after the UPS drivers we finished for the day. Vanessa drove my package to Saddle Brook and the packaged arrived on time! Thanks again!!!! read more

The owner and staff are rude and unaccommodating, as the latest incident had him refusing to open his door (literally) 1 minute before opening (while standing in it with keys in hand) to accept a prepaid package drop-off. Considering there are so many other UPS stores, I will not be returning to this store and don't recommend anyone go here again either. read more

Great Service! Love the girls that work their! Unlike other's, I understand it being busy and having to be patient. People need to be more understanding and know it is an independently owned business so no other UPS companies/drivers are associated with them. Every time I go in the girls are very friendly especially the tiny one! All the terrible reviews are from years ago, go back meet the NICE girls and learn to be patient! read more

I don't think this establishment deserves even 1 star. The service is terrible! It's slow and the girl who works there is extremely rude. I went to this location on several occasions to drop off my packages because it's location. I asked for drop-off receipts which other locations don't have problem printing out for me. The reason I asked for it was because in the past a staff at a different location lost my package and I ended up being responsible for it. My mistake was that I didn't see the staff scan the box and left the box on the counter. After that incident I always ask for a receipt. The reason why I was compelled to ask for one was the girl asked me to just "drop the packages on the counter" and told me "you are all set!" I asked her if she was going to scan it in front of me. She said not at that moment cause she was "busy". That's when I asked for a receipt. She became very angry and said they don't do that. I told her I needed it. She said for AMAZON or Zappos packages I don't need receipts for the drop off packages. Yes if she scanned those boxes I dropped off promptly! But how am I going to trust someone who asks me to drop off the packages on the counter without scanning them and also refusing to give receipts? I did not leave until she printed it out for me and she bitched at me with such a nasty attitude. The receipt is a sticker. She can just give me the print out but what she would do is peel off the sticker and crumbles it and then hands it over to me as if she doesn't want me to be able to read the content of the print out. Her actions are straight out nasty and unprofessional. I asked to speak to a manager and asked her if she was a manager. She said she wasn't and that manager is never there. Another reason she said that she couldn't print out the receipt was she doesn't want to be responsible for packages if they were lost. Wow... I have no idea how this place stays open with someone like that working at the store. I am assuming she's either the owner or owner's daughter... cousin, wife, or sister... who knows but I try to avoid this awful place which is a shame cause I use UPS store often for business and personal reasons. read more