I have never had an issue here with any staff. I've had paper shredded, dropped off Amazon packages, etc. , all good. Just need quick, reliable, competent service, which is what my experience has been. read more

Staff member was not welcoming or friendly. Informed me that to tape my package flaps and affix the label there is a few...for some tape! He seemed quite satisfied to have the opportunity to let me know about this ridiculous fee. Go to the UPS on Henderson! read more

Just dropped off Amazon returns. They have an employee sitting outside. Took 5 minutes tops. Really well organized considering it's the holidays. Store is very small but everyone was nice. Inside was was a bit disorganized and junky but it's the holidays, so not surprising! The young guy who helped me was very friendly. Employees are still respectful and wearing masks to protect their customers even when customers don't reciprocate. Steady flow of customers even the short time I was there. They seemed to be helping people quickly! read more

I do not recommend this location, they can't tape a simple UPS, non-Amazon box for you without charging. Go to Platt location, they are full service and don't try to nickel and dime you. The other location also has the quick Amazon drop off station. read more

I have always found the staff to be efficient and pleasant. The location is convenient and generally has plenty of parking available.

Have gone to this store numerous times in the past 8 years that I've lived here bc of the proximity and customer service. Seems like every time I go in there, there is an older gentleman who is always pleasant and helpful. Unfortunately, I was in there the other night before they closed and the young girl at the front counter was easily the worst person that I have ever dealt with at an ups store. All she cared about was closing up and leaving. She was extremely unhelpful and flat out rude. I am going to give them the benefit of the doubt and just say that she was having a rough day but she really needs to clean up her act before they lose more of their customers! read more

Because of proximity, this has been our go-to location for shipping for years. And because most of our shipping occurs around the holidays when it is super busy, we tend to lower our expectations. That said, the service at this store ranges dramatically. I do believe it stems from management. After this year's experiences -- we were there on four occasions mailing a lot of packages each visit -- we will not be returning to this store. Why patronize a business where the service can range from rude to wonderful depending on who helps you? read more

Visited UPS store as directed by Spectrum to ship back our internet modem. From my experience, hope package gets delivered but don't expect friendly customer service. All I heard the woman say was stern "can't" though she seemed to be working on processing the bar codes, etc. When she informed me my shipping label was for Fed Ex, I asked if UPS could ship it since the Spectrum website said UPS. The answer was yes with no other interaction. I guess she had a long day and was ready to head home:) The other associate seemed to have better interaction with his customer thus the three stars. Well... hope my package gets there. read more

Not sure why there's so many negative reviews. I live super close so I go to this location constantly for various things. Shipping out, Amazon returns, and probably the most often for scanning/printing documents for work. Everyone there has always been very helpful and pleasant. The printing and binding although a little pricey always come out amazing and is done so fast!! 100% better than my experience at fedex or Office Depot. Worth the extra couple bucks for sure. Highly recommend and will continue to be a loyal customer here :) read more

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Worst service of all UPS Stores in the area. I go there because of proximity/convenience only but if I have a choice I go to the one on Platt or another. The main guy that is here frequently seems to have a major chip on his shoulder and and attitude. It's like the customers are inconveniencing him. His customer service skills are very lacking!! I feel like he should work somewhere else where he might enjoy it more. It's not a pleasant experience to go there. The other stores I have been to in Tpa/St Pete usually have very friendly staff and are helpful and accommodating. read more

The staff is always super friendly and helpful anytime I stop by with my multiple Amazon returns or boxes it ship out. They also offer copy services as well! The location in South Tampa is super convenient too! read more

So Yelp needed some printing done FAST, and this UPS outlet was very friendly and helped us get it done at the right price. You think of them only for shipping, but they have large printing capacity as well. The staff took their time and made sure we got what we needed on the right stock of paper, and at the appropriate size (considering what we needed was something like 20 x 28, that's important). Many of these types of places offer similar services, so the quality of the employees and prices is what can really differentiate, and we were very pleased with what we got here. read more

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I came by to send a return to Amazon and the guy at the counter (didn't get his name, I should have!) was so friendly and outgoing. I was in and out in literally a minute, very helpful and positive experience!! read more

Update to last post. I agreed to sending wth signature to ensure it arrived. Per my mom guy threw it on porch. Never knocked on door or anything. No signature. Luckily she saw him coming up driveway and was able to retrieve important mail before any porch thieves stole it. read more

IDK why this store isn't rated higher! The young lady at the counter was very friendly AND the store has automatic sliding doors! There's plenty of parking in the morning and the whole process of dropping off prepaid packages was less than 2 minutes! I have gone to a bunch of UPS stores in south tampa, this is by far the best one! read more

We had to get a document notarized and I think they are way too expensive for this - they charge 10$ per stamp! This can really add up. That being said - it's in a convenient location, lots of parking and good hours for busy people - so you are really paying for the convenience of the service because I am pretty sure banks do this much cheaper. The staff were friendly and courteous and if we were in a bind or had to mail something out quickly I would go here again. The 2 stars is only a reflection on the ridiculous price for the service. read more

Well, they are nice people.... But dang - shipping UPS has gotten expensive.... ouch. 50 bucks to ship two boxes. Granted, that included packing, but - ouch again. read more

I went to this UPS location with two rug returns that I bought on Amazon. The employee told me that he could not process my return unless the rugs were in a box together. Funny because UPS delivered the rugs to me in the exact way I was trying to return them! I told him this and he would not accept my return. He had no solution....not even a box big enough that the rugs would fit in. I will never go to this location again. And guess what? I drove to the UPS store on Gandy Blvd and they took my return!!! read more

I have used this UPS on S. MacDill many times over the last 12 plus years as it is close by and parking is never an issue. If I had to wish one thing it is that they plant oak trees (maybe live oaks as they live forever/hardy) around the edges of the parking lot and in the parking lot to provide more shade and beautify what is basically a strip mall/best time to do that would be during rainy season starting in May. Pros 1) I am not that old yet (do have white/gray hair) but have had carpel tunnel surgery on both hands and now cubical tunnel syndrome in one hand (PAINFUL). I can still carry my own boxes inside 99% of the time but twice in the last 3 years, my hand really hurt and a young man inside UPS carried my box inside. 2) OK so UPS prices have increased - so has inflation, gasoline, rent, etc. Use the US post office next time and their prices went up also (while giving Amazon.com a steep discount on shipping) and charging Amazon company competitors and all USA taxpayer customers higher shipping prices and a price hike each year. Oh..and FYI, ALL USA taxpayers pay for Chinese products to be shipped to the USA for free because China is considered an evolving country. 3) UPS has never lost a package and I rarely pay for insurance. When I lived in TX, FedEx lost an expensive package in Dallas TX (hub) stolen by gangs operating at that facility according to Fed Ex themselves and the gangs just click computer keys saying the package was forwarded to Abilene (or wherever) when it was never sent - but stolen in their Dallas hub. I never used Fed Ex again and never will. UPS all the way. 4) I have personally never experienced a rude customer service person at the UPS S. MacDill Rd location. The UPS store on MacDill AFB does have the occasional rude clerk which is why I don't use them as much even though they are closer. 5) The UPS on South MacDill Rd usually has 2-3 people working inside when I go in and one of them will immediately go to the counter when I walk in. Unlike the MacDill AFB UPS store which has 2 people working there and several times I had to stand around scratching my butt (sarcasm) and wait for one of them to get around to walking up to the counter to help me. I would rather drive a bit longer to the S. MacDill UPS and get in and out quickly with no rude clerks than go to the MacDill AFB UPS. 6) Their prices to send a fax are high but with so many free fax facilities on-line why pay UPS or anyone else. I do not. 7) There is rarely a line so I am in and out of the building quickly. Even when Covid first hit and I had to wait outside the S. MacDill Road UPS as only like 2 customers or so could be inside at a time and sometimes a husband/wife would be inside taking up 1 customer slot but I didn't mind...at least I could go inside UPS eventually (ahhh lovely air conditioning) and the people at the register are quick. UPS was nothing like that God awful South Dale Mabre Sherwin Williams paint store during Covid at its worst where the douchebag Sherwin Williams clerks locked the doors and made everyone stay permanently outside IN THE SUN and call on your cell to them inside to place your order, and give your credit card number over the phone outside in the parking lot where other customers could hear you (and hear your credit card number) and then wait around in the boiling hot parking lot for Sherwin WIlliam clerks to "get around" to bringing your paint/brushes or whatever outside to your vehicle. Sherwin WIlliam's store has a glass front so boiling hot customers in the parking lot and connected just as hot sidewalk could see the clerks inside ignoring your calls, goofing off inside and taking their time filling your order and/or bringing your stuff outside to your vehicle. I have to go to UPS on S. MacDill Rd soon to to drop off 2 boxes. I expect my experience will be like all the other visits ....excellent. read more

Love this location! Normally the folks behind the counter are friendly and helpful. Today- I got a lot of attitude. Maybe he was having a bad day. If my shipment gets delivered in a reasonable period of time, I'll update this review. It's already late... should have gone out today but doesn't track as if it's shipped yet. Hoping for the best! Probably won't use this UPS store again. read more

I had a return and the one very rude person who was working 12/24/2019 refused to take my return although the store was open. I usually have extremely excellent service at this store but was disgusted at the service today. The woman was rude, unpleasant and should not ever have been there if she is refusing to serve customers. read more

Went in the store with an email for a shipping label. They could not print it out and then wanted to charge $3.00 to use their computer to print their label. Unbelievable. read more

This UPS allows USPS package drop off which apparently USPS makes pick ups on a daily basis. I dropped off 4 packages more than two weeks ago and none of them have made it to their destinations which means either the USPS carrier lost all 4 of my packages, which I have a hard time believing, or those packages got lost in the shuffle at UPS. Either way not sure how reliable this location is. read more

The staff is very rude and not very helpful. I have stopped in twice over the last 3 days AVOID this location.

Second time I've used them and still great. Helpful, fast and just nice all around. The store has got it all together. I am surprised about how expensive shipping UPS has gotten. One small box with a return tag and I bought a few extra boxes for future shipments was almost 50-. 5 stars if the price would match the great customer service. I think I'll find ways around cheapening the price by buying/packing my own boxes to take the sting out of it in the future. read more

Very helpful, they can do it all here. Notary, ship delicate and fragile packages, provide a box for whatever you need to ship and package it nicely for you. read more

For many years this was my favorite UPS Store. The prices were higher but the store employed kind folks with great service. I recently had a package that didn't reach its destination. A month later I haven't received a refund or any communication from this satellite branch. Today I entered the store to follow up and employee named Chris was incredibly rude. This particular employee has been abrasive and not helpful regarding this mishap and prior issues. Sadly I refuse to spend one more dime at this store while he's still employed. I can't justify spending a premium at UPS for snide remarks and rude behavior. Choose alternative south tampa locations. read more

The store is convenient enough but if you bring in something you boxed yourself they try to push you to repackage into one of their boxes, very irritating. read more