Just how I like it, no lines, and no waiting, which made my return process easy as 1,2,3. The staff are always friendly and pleasant. My only complaint about this location is that the parking is a nightmare due to other various businesses within the same plaza, like Chick-fil-A, EOS, Moe's but still one of my frequent places for shipping packages or returns. read more

The UPS Store - Shipping Centers Near Me - Tampa, Florida

i had to return a bunch of amazon stuff and was so embarrassed bc i literally had to make three trips bc i had so much stuff the first girl helped me im so sorry i forgot her name but she was festive with her santa had and festive spirit second and third trip justin helped and he was just as sweet and funny it's located near my gym so it was easy to get two things done a workout an my returns thanks!! read more

Every time I come here they try to over charge me! $16 to send an envelope. Then when I asked for a stamp instead she said it was $2.95 per stamp??? Plus she can barely speak or understand English!! Stay away!! If I could give no stars I would!! I appreciate the business reaching out but it's a little to late. Your "Store Manager" told me to go to the post office for my needs. I sent many cards and packages through this location and the last few times it's been such a hassle, so I will take her advice and go to the post office from now on. I hope other yelpers use the United States Postal Service instead as well! No hassle no price gouging at all!! read more

I'm definitely mildly annoyed after my most recent visit to this location. I brought back an Amazon return, as I have any other time I've done it, and they told me I needed to print my own shipping label. Fair enough, maybe I didn't read the instructions properly. Instead of paying the UPS store to do that, I just went home and printed the label. When I returned, they wanted to sell me a bag to ship it in even though the product was in the original packaging. Maybe they should have told me that the first time. Quite easily, the label that I printed would have fit onto the items box that I received it in. Rather than speaking with me intelligently, the guy behind the counter, tried to make me feel like I was the dummy, and chose to send me away for a second time without shipping off my free return. read more

The customer service here is top notch! I go out of my way to come to this UPS location because the employees here are really helpful. I want to shout out Cliff specifically because he ended up helping me out when he saw that Amazon's customer service was failing me. read more

To whom it may concern, I showed up to this location 30 mins til close and the only employee working was a nice young man named Josh. He gave me such attentive service and helped me with shipping some gifts to my nephew and process and Amazon return. He was so kind and took his time with my request. He boxed everything up and processed the return. I felt so bad because by the time I was done with both of my requests there was a decent line that had built up but he didn't let that affect his attitude. He still smiled and wished me a great remainder of the weekend. Josh is a great representative of UPS and if I ever need shipping help I'll be back here for sure. Side note: My only complaint was being solicited as I walked out by some individual who set up a table and was trying to get donations for veterans suicide awareness. I volunteer and donate already and it just was annoying to get guilted into donating for this cause. read more

Twice now when I show up a little after 9am the store is still closed even though the open sign and store hours say otherwise. This has been extremely inconvenient and very frustrating. Very disappointed. The first time, sure things happen. A second time... clearly just a habit of this location, making it one I can't count on. read more

Some of the most unhelpful humans I have ever encountered. Had a paid UPS label that they were charging $3.44 to print. Go somewhere/ anywhere else. This place is poorly run, and they charge the fee because you are already there. read more

I order from Amazon a lot and I'm often returning via UPS, so I'd say I'm a frequent flyer at this location. Outside of grand opening week, I've never waited longer than 5 minutes to be assisted and generally have a pretty "in and out" experience. The staff has been friendly and knowledgeable. No complaints here! read more

I ran "in and out' of this business, but here is my quick review. The 2 staffers were polite and knowledgeable. It got pretty busy after I came in, but the lady that was assisting me was able to multi task pretty easily. I appreciate her attentivness and will be back. read more

Amazing staff every single time I'm in this store (and I'm here a lot for my Amazon returns). The staff is always friendly, cheerful and helpful. read more

Absolutely awful experience. My package was delivered to the store on Friday, at 12:07 pm. I arrived 25 minutes later, at 12:32 pm to pick it up and was told by the owner that I couldn't retrieve it. He stated that the store was "under 2 feet of water" and because he couldn't scan my package, to show proof of my pickup, that I couldn't have it. The owner posted a sign indicating that the store would reopen Monday. I informed UPS of the problem and asked if the driver could return to pick up the packages that were delivered however they declined, sighting the stores are independently owned and the package was logged as delivered. Monday the store remained closed and the sign directed customers to the nearest UPS store 405 S. Dale Mabry). Packages have not, however, been transferred. It is now Tuesday and the store remains closed. Store phones aren't being answered and there's no voicemail greeting that provides customers with an update regarding the closure or any other details. To date all UPS can tell me is that they picked up over 100 packages from the store yesterday however tracking doesn't indicate this and still reflects my package as being at this store. I can empathize with the catastrophe that has happened. What I fail to understand is why the owner accepted the delivery on Friday in the first place? Why not just inform the driver that there's an issue and refuse delivery. Additionally why not update the voicemail greeting, advising that the store is closed and/or answer the phone. Lastly, It takes time for two feet of water to accumulate, so why continue to accept package deliveries? I feel bad for MOST small businesses in this environment but find it difficult to do so with reference to this store owner. His handling of this situation is atrocious. As a result my $400 toaster oven is M.I.A and I'm not getting you answers. read more

WORSE CUSTOMER SERVICE EVER.. called at 415pm asked if they had a notary, they said yes.. until 6pm. I said I would be there at 455. I was there at 451.. the gentleman left to go on an errand for his boss. He said "he writes my check so when he says jump.. I say how high" wow. what about the customer? read more

Wish I could give 0 "manager" had 0 management skills was in a different company work shirt sitting on the counter refused to give his name horrible experience says he is friends with the owner so he can do what he wants smh read more

Very unorganized, the employees seem like they hate their jobs sadly and aren't very helpful. Would recommend any other store but this one. You'll be in line for awhile.. read more

Huge line of 10 people waiting and only one attendant! The guy took forever for each client, some 20 mins each, awful customer service! Never again! read more

Clint has the best customer service and deserves a raise. He's friendly, cute, and efficient. We love to see it

Horrible customer service I had a package pre-labeled to drop off at UPS manager was out of uniform very unprofessional smelt like marijuana and refused to take my box and close the doors five minutes early never use this location read more

I called to ask if fedex had delivered a package. The ups store employee had an attitude from the start. He has all the sass! He tried to make me feel like a moron for asking a question. What a nightmare! read more

I cannot say enough positive things about this store! Josh - Manager is always willing to go above and beyond go his customers. I come here for a lot or printing and shopping needs and have always felt like I made the right choice coming here. They have a ton of foot traffic, but they take the time to assist everyone pleasantly and professionally! Thank you Will & Josh for always making my visits so pleasant and getting the job done! - thanks- Billie Jo read more

I have visited this location twice in the past year, while visiting family in Tampa. On the first visit, I was shipping items that my niece couldn't fit in her car before her cross-county trip to college. During our recent second visit, I was shipping several boxes of personal effects after the recent death of a family member. On both occasions, the staff was extremely helpful and professional. I recommended this location to my mother recently, and she also had a positive experience. COVID safety note - staff wore masks and social distancing and traffic pattern was clearly marked. read more

I had to drop off a package at the UPS store and went to this location for the first time. While waiting in line the employee was speaking to the customer ahead of me in a very disrespectful tone. I could not believe how awful the ups employee was treating the customer for no apparent reason. I will not be back. read more

Today I came in to do some holiday shopping and Clint literally made the process so easy. He was so helpful and helped me through each step of the shipping process. Clint went above and beyond and I am so thankful for his excellent customer service and generosity. read more

Clint was awesome! Even though the printer was having some problems, he worked so hard to make sure I got all the copies I needed in a timely fashion and was so kind and conversational! read more

Amazing and very efficient service. Obviously know what they are doing. Needed an easy to get to P.O. Box that is safe and convenient, finally found it! read more

Was having a heck of a time trying to get baby shower invites printed so I gave these guys a call. Will, the person who answered, helped me find everything I needed and even said he could fill my order within 24 hours. Showed up, not only were they printed, he hand cut them for us! Come to find out the gentleman who helped me over the phone to fill my printer order was the owner. Always happy to have things flow smoothly and quickly. Invites looked great also. read more