In Tampa Bay, Florida, this UPS store is by far the worst. They ought to lay off every employee and start over. It is most convenient for me to travel to this location because it is only three minutes from my house. But going forward, I will make a conscious effort to visit a different place because of the depressingly poor customer service that all of their staff members provide to customers. If a package went missing, they wouldn't give a damn. They accept any package you give them with a certain attitude and never say hello or goodbye. Please don't expect them to offer you advice that is above their pay grade if you have a problem. read more

The UPS Store - UPS Location - Shipping Centers Near Me - Tampa, Florida

Very unhappy with the service here. Manager was not helpful and kept telling me what I was saying about my package not being scanned in was incorrect. Would not listen to me and kept saying it was out of her hands even though she didn't scan in my package for return. Felt diminished even though it wasn't my fault she didn't scan in the package correctly. read more

I am EXTREMELY unhappy with the service from this location and UPS. I paid $76.00 for GUARANTEED two day service for a very small package to be be delivered to NC for my daughter's birthday only to have it still not there well after her birthday and no real explanation of why it is now finally in North Carolina but cannot be delivered to her address until the following Monday. you used to be able to count on UPS The word guarantee does not mean anything This is the second package I have mailed from there and the second time it has been extremely delayed. read more

Consistently swing by here to drop of packages, and appreciate the convenience of the USPS package drop. The staff always says hello or have a great day, etc. would recommend! read more

Giannini and Kennett were so helpful at the front desk, patiently waiting on customers and providing excellent service with such a nice demeanor. Greatly appreciated. read more

Always easy and friendly to me even when I'm just dropping off an Amazon or USPS package.

We were greeted as soon as we walked in, very friendly staff and well kept location. It's great to know this is nearby

They charge $3.40 just to use their computer to print a return label to return an Amazon package that's already packaged and ready to ship. I would've paid it if they weren't so rude about it. Won't be going back there ever again. read more

This location is probably one of the slowest ones. I have come here a couple times and every time I come there is wait. There will be 2 people in the back talking and 2 people working the registers. However they are always training people so the wait time is always extended. Someone is always stopping from helping someone to help their associate. I guess it takes more than one person to figure out a size of a box to send something out. I guess I just don't understand why the pace is so slow at this location. I have gone yo the one on Kennedy multiple times and it has never been backed up. Even when they have big packages they at least take the item and box and move it to the side to get the line going and pack up later. This location - literally does everything one thing at a time ! That is not good when you have a long line out the door. read more

Thanks, UPS Staff, Charity especially. Y'all are helpful and cheery. Your insight and experience are both appreciated.

This UPS store sent my package to the wrong recipient and sent my recipient someone one else's package!!! This store has a bad habit of packing your parcels after you leave and adding shipping labels later instead of immediately!! I've called repeatedly this morning only to be sent to voice mail after my initial call stating my problem to the store manager. My next call will be to corporate!!! read more

As soon as I walked in, Charity greeted me and offered to help me. She made my returns very easy and went out of her way to make my life easier! read more

Thanks Mari! In a hurry and you were quick and efficient in getting my packages set for return.

This is my least favorite UPS Store in the Tampa Bay Area. I frequently visit this location because it is convenient and close to my home. The rude customer service is why I try and stay away. I am a frequent Amazon shopper (as most of us are) and of course, my many purchases are followed by returns. I return many of my packages at this location. I have had several problems with Amazon stating I did not return an item, therefore, I always ask for a receipt. Everytime I ask the person that I am dealing with at the counter for receipt, they rudely answer that I can look it up with the tracking number. YES, I know there is a tracking number that I can look up. For my peace of mind, I need a receipt. You would think I was asking these people for their first born child. I know I have dealt with the owner one more than one occasion, who also treated me like I had malaria. I recently returned something last week and was treated the same way by another member of his staff. With the volume that this store does, it must be due to their convenient location and not their customer service. read more

Charity was very helpful during my visit to this store. She helped me with my Amazon return with no issues. I would highly recommend this store for your Amazon, print jobs, notary services. read more

This is the worst UPS store ever. Rude every time, not helpful, and seems like they are trying to make your life more difficult. Go anywhere else. read more

All who work there are so courteous. Can't believe they were open on Juneteenth. That is sad.

There was a young man named Mari at this location who made my experience amazing. He was extremely knowledgeable and answered all of my questions professionally. I look forward to him assisting me on my next visit. read more

The lady working was extremely rude and not helpful! She refused to answer my questions and was extremely condensing! Will not go back

Despite the wonderful service, I HATE going here. There is a woman who works at the return desk who not only is rude but I have never once seen her wear a mask. She speaks to coworkers and handles merchandise all while being unmasked in a pandemic. I only downloaded Yelp to leave this review. The two stars is because everything else is fine except for the mask rules. Ew. read more

I have been going to this UPS location for years and the customer service has always been fantastic! The negative reviews are such a surprise to me since I have always been treated so promptly and kindly. This is my go to spot for mailing packages or buying mailing supplies. The parking lot used to be a bit crazy if I dropped off packages during my lunch break or after work, but now that the Starbucks is gone there is always plenty of parking spots. read more

Don't advertise that you are open until 3:00pm and close your doors to customers at 2:40pm (lights were still on but doors were locked).

Mario made my shipping a super easy experience! It was fast but done correctly and he did it with a friendly personality! Connie read more

I was sent a text and an email that my package was ready for pick up at the Henderson UPS store,!but the clerk "couldn't find it" and suggested I come back later. I did, and another clerk also couldn't find it, and showed me that, according to UPS, someone named Smith accepted the package from UPS distribution and into the UPS store at 8:42 AM. Only problem is nobody named Smith works there. So UPS lost it, and it'll be a miracle if they ever find it if they have non-existent employees signing for packages. My business will take a significant hit because UPS lost it. FedEx just got a new client. I'd rate zero stars if I could. read more

I wish I could give negative stars. Called ahead and emailed to have a simple document printed and bound. The lady I spoke with seemed to be having multiple conversations in the background while talking to me. She said the document would be ready within the hour. I showed up and hour and half and a half later with people just sitting down behind the counter and my document had not even been looked at. 10 minutes later of her fumbling around the document was printed and handed to me, but not double sided or bound like I told her on the phone and stated in the email with the doc attached. Save yourself some headache and send your business elsewhere. Especially, if you are looking to get something done ahead of time. Buyer beware. read more

Great location and Abby is always the best!! Love the new location, fresh and always clean

DO NOT do business at this UPS Store location! Just had my third extremely poor experience at this location. Very rude attitude, does not follow Amazon return policy (and even charged me!), did not provide a receipt (even though I requested). Very disappointing, as every other experience I've had at other locations has been positive. read more

I have been going to this location for 6 years and have never had any issues. The staff has been kind, courteous and willing to help. This is a busy location but the wait times have been quick. I use their mailing service as well as a few business services and know it is always a quick in&out. I'm surprised reading the negative reviews about the owner and his appearance-he's been nothing but professional everytime I've been in. This location is my go-to for UPS mailing and business services. read more

Hate this location and will go out of my way to avoid it. I've given this location three chances and I'm over it. Items and services overpriced compared to other locations, employee knowledge is not strong and they did not even know what Media Mail was. The last straw was bringing in an Amazon package return that they lost/misplaced and was never scanned in from this location to Amazon. Amazon thankfully credited me anyway. Avoid. read more

Worst customer service ever! Won't ever use again! They like to make policy up as they please. When I asked for a copy of their so called policy's so I would know the cost of their services I was told that they don't have a policy book it's just what it is. Completely BS! They just enjoy being rude and screwing ppl over. If you like good customer service and to be treated with respect, go to another UPS store! This one doesn't deserve your business. read more

Condescending customer service. The guy needs to lay off the supplements and learn to adapt. I watched patiently while he over enthusiastically helped the couple in front of me. When I was next he treated me like I was a stupid child. Yes I was in a bit of a rush and was sending something out for my husbands company. He kept pushing me to use my info just incase I was sending "drugs" or "dangerous objects." I was sending out shirts... He informed me that I could not use the company's ups account after I kept mentioning that I was tying to use the business information. I would have paid for the service then been reimbursed but decided to leave. Being rude with a grin on on your face is all the same. Just plain rude. Do yourself a favor and go to any other location where REAL people work to actually help you and don't try to belittle you. read more

Horrible customer service. Whoever the overly-tanned man that looks like old leather is, he is a gigantic condescending dunce and he does not deserve your business. I have come here two times, and these two times my experience has been the same. He's rude, not helpful and incredibly inflexible. Both of these times I was trying to ship to Mexico and I was going to pay over $100, which was fine by me and... Guess what? Both of these times there was a reason as to why I couldn't ship anything. This second time that I tried to ship was what did it for me. He said that I wouldn't be able to ship the gift I was shipping because it was made in China and by Mexico's custom laws, it would be retained and they wouldn't give it back to me or send it over to the recipient. He basically denied me service on these premises and told me that if for some reason they delivered it, the tax would be huge. The first time was something along these same lines. At this point it almost feels like he's denying me service because of the place I'm trying to ship to, rather than some valid reason. I took my business to USPS instead and surprise surprise! The gift got there in 2 business day without any hiccups, delays or crazy upcharges. I wonder where is the huuuuuuge tax that he said they would charge me (up to 500% of the value of the gift) and how was I so lucky to be able to ship something that I am legally allowed to ship (a small drone for personal use) without a problem. In a few words: Don't waste your time here and go elsewhere, this guy and his attitude are not worth a customer's money. read more

Wow what amazing service and overall lovely ladies. My son and I came in here with no knowledge of moving supplies and they were able to direct us to the best materials to effectively pack up our home. I will be back for sure! read more

Little on the expensive side. But fast and easy and helped with everything I needed. Very satisfied. I saw other bad rating on Yelp and had to write a review because my service here was pretty great. read more

Horrible service with an attitude. The lady was so rude to me almost in a snapping way

Do not use this place ever, unless it's to throw a package that's already addressed and ready to go! They can't comprehend much else. Randy, their so-called "lead designer", has the worst customer service! Claims he can deliver on a simple project, but then doesn't even show up for work the following day after he claims the project will be ready when store opens! But yet he will come in if you pay him an "additional $10" to come in before his shift at noon! My favorite part, manager or franchise owner of this location was called and his response, "he was really disappointed in his behavior". read more

This place has terrible customer service. There was a line in front of the store as the employee showed up past the opening time and still locked us out as she took her time preparing for the day. Additionally, they charge you $2.50 to use the computer to print and then another .09 cent for each black and white page, when you can just go up one block to fedex and print for .20 cents from your phone. Won't be back here again. read more

Manager David is the most argumentative, rude, and disrespectful person I've dealt with. I will NEVER return to this location, and will be filing a complaint with UPS Corporate regarding his interaction with me. AVOID THIS LOCATION!!! read more

This is my "go to" place for sending packages to my kids in college and returning Amazon items. They are very helpful and patient and I've never had a issue with any of my packages. read more

I never write reviews but the customer service was so awful yesterday I had to complain. I will never return to this location, they are so rude and unfriendly, they act like you are doing them a disservice to be there. I walked out and went to another location. read more