Incompetent, lazy, terrible customer service.
I needed to send important documents to another country via DHL. This UPS office on Blair Stone Rd calls itself DHL shipping point, so I thought I could use it. I was extremely disappointed.
They didn't know how the shipping label should be made in order for my recipients to be able to pick the package up from local DHL office; they didn't have any data base of DHL offices in other countries; they were not nice enough to make a call to DHL customer service to find it out for me. Instead, they created a label that didn't do the job, since it just had the name of recipient and address of DHL office, which made it completely unclear that this was a business address, not the recipient's address.
I called DHL customer service myself and found out that the label they made was not the right one, so I called them and asked them to correct it. They were rude to me on the phone and basically wanted to get rid of me.
Next morning I came there at 8.30 am, handed all the information to the clerk and asked him to reprint the label for me. He said he couldn't do it himself and needed to wait for his manager to do it. He assured me the manager would do it as soon as he comes. 3 hours later I gave them a call to verify that my label was reprinted and to get the new tracking number. Guess what? The manager had no idea what I was talking about. His clerk didn't tell him anything. I had to do it all over again and asked him to reprint the label using the information I needed on the label. He was too lazy to do that for me, instead he said he would write on top of the old shipping label.
Now my recipients are experiencing delay in getting the package from local DHL office, since the label is a mess and they still didn't put all the information I needed, even after my multiple requests.
People in this UPS office are completely incompetent and lazy, customer service is horrible, i will never ever use it again. I paid $100 for that service and its the worst service I've ever received. read more