They do not offer the free UPS mailing envelopes. It was recommended I order them for free at home…read more I know they are a retail store but oh man.

On 4/23/26 There was a female employee that qwas very rude and disrespectful to a customer that was…read moregetting her fingerprints done. The employee belittled the customer once the customer expressed to her that she didn't like how she was being rushed and the way she was being spoken to by the employee. The employee then stated to the customer "you need me, I don't need you". I feel like this behavior is very unbecoming of someone who is working in a customer service position and should not be tolerated at all.

The customer service has really gone downhill. I purchased a PO Box here because I had been…read moreimpressed by the customer service when I shipped items here. It's not the closest UPS location to me, but I was willing to make the drive since they had initially left good impressions on me. Recently however they made a mistake on their end and treated me poorly for it when I went in to resolve it. I understand their jobs are difficult and I don't expect them to go above and beyond. But I don't want to be treated like I'm shady scum when I've done so much business with them in the past. Not to mention that again, this all came about due to a mistake on their end. I won't be renewing my PO Box and will be taking my business elsewhere.

I wanted to mail out several gifts for my granddaughter and the gentleman that helped me was so…read morehelpful! I didn't even realize that they offered a AAA discount. He wouldn't of had to mention that to me but he did which saved me some dollars. I would definitely come back to use this UPS store again

Convenient, fast, efficient, and cleanly. I love these type of stores as they are less crowded and…read moremore convenient than USPS stores in general. There is generally mark up, even when sending somethings via USPS, however, as long as I can swing it financially I would prefer this over USPS. Also, my local USPS has random hours with an hour and a half long closing time for lunch. Many days this is when I CAN get there and send something off. If you are in this area, come to the UPS store to get your mailing and shipping needs met!

The customer service and kind individuals who work here always make it so easy and pleasant to send…read moreoff packages. I had an issue with a package delivery and the manager and store owner worked with me to help resolve the issue with care . I felt very taken care of . Highly recommend for your ups needs .

On November 18, 2025, I had one of the worst customer service experiences I have ever had at this…read moreUPS Store on Mahan Drive in Tallahassee. Because of tragic events (plane crash) in the UPS network routed through Louisville, KY, my shipment was delayed for days and I knew I would miss the original home delivery window due to pre-planned travel. UPS customer service had pre-cleared a hold for my package at a local UPS location and confidently guaranteed that it would be held there until I returned from a trip. When I woke up this morning, I found that the package was suddenly marked as "returning to sender." This is not an ordinary package. It contains wine worth several thousand dollars and it is perishable in heat and during additional transit. When I called the UPS Store on Mahan, they were completely nonchalant. The young woman who answered and the gentleman she was working with refused to even look up my tracking number. They repeatedly told me there was nothing they could do and would not take the simple step of checking whether the package was still there so that I could send someone to pick it up on my behalf. To make matters worse, UPS customer service specifically directed me to work with this local store to resolve the issue and hold the package. The store simply refused to help at all. No effort to problem solve, no empathy for the situation, and no interest in protecting an expensive and time sensitive shipment. I rarely leave negative reviews, but the lack of basic customer service and unwillingness to even pull up a tracking number at this location was unacceptable.

I am very happy and grateful for the immediate service provided by John and the team here at UPS !…read more Thank you for making my trip from Miami Memorable

I want to give a recommendation to Keith who was so helpful to me. Due to the lack of a working…read moreprinter, I took and saved pictures of the return labels sent to me by Amazon, and Keith downloaded the via FedEx email and sent the three returned packages on their way. Keith was courteous, professional and had a great attitude. He even wished me a Happy Birthday, which turning 85 has been a new milestone!

Worst experience with a Fedex facility. The management and the employees have no care or urgency on…read moredelayed packages. My package took 16 days from west coast to be delivered.

Be careful trusting this store with your packages. Stopped in there on the way home, next to…read morePublix, thought I'd knock out two birds. Asked the clerk that was there if they would accept a pre-paid USPS package for delivery, to basically hand to the carrier when he showed up, easy enough, right? The clerk told me they would...and that's the last evidence of that package ever existing. Silly me, thinking that a package store would be able to handle a package that they said they would handle. Imagine what they'd do with packages they actually had to do something with? Lesson learned...lesson being never to walk into that store again, and to tell everyone I can about how much they (don't) care. By the way, the owner Dave...should change his name to Richard.

This my favorite shipping center and printing center. They always are efficient and timely. Staff…read moremake recommendations that save us time and money. All my packages arrive when promised. It is wonderful to have a business we can always rely on even during the busy times.

When in the area, had to stop in for some office services. The agent was very helpful and explained…read moreeverything clearly...got everything done in minutes. Would recommend this location if you need any business support, knowledgeable info and good prices.

0 Stars I have a problem with this store, Especially Colby…read morethe manager. I have have been a victim of identity theft and my key to mailbox at apt. stolen this is why I pay for secure mail delivery. I have explained this to him. I have been in there twice at night and gate was left open where anyone could access mail. And I even called TPD and reported this from the store on the second incident. Also I informed Colby all my keys were stolen and asked could I switch box numbers bc someone now has key to my box, he said I could not. Also I asked him to make another key for me and that I would pay for it if neccesary, and it has been a month and still no key! I have asked for owners name and he wont give it. Don' t think your mail will be secure there!!!!!

had a very horrible experience at the Monroe St cleaners (review posted) don't know why I took my…read moredrapes to the one on Capital Circle which is a family member to the guy running the one on Monroe told they could clean my drapes ( very expensive drapes) went back picked them up 80.00 picked up on Friday, hung back up on Saturday. STUNK is an understatement. Smells like damp mildew socks. Called on Monday, was told all drapes cleaned need at least 3 days to air out......... Well it is Tuesday, have tried everything and they stink horribly and are ruined. I have had drapes cleaned before and this is very horrible and unacceptable service ( drapes were new and first time cleaned) I would not recommend anyone using this place. If there are any good reviews must be from other friends or relatives honestly. You guys need to find a different business to go into

I dropped off my suit. When I came to pick them up, I found that the pants were torn terribly. The…read moresuit is about 400 dollars and I bought it recently. Also, there was a serious wrinkle in the jacket. I got so upset because that was a bland new suit. Of cause, I expected they would apologize me at least. However, they told a lie rather than apology. They said that there were already damaged before they pick them up. However, that does not make sense. I surely remember that there were no wrinkles or damages in the suit before they pick them up. Also, if there were serious wrinkle and damages, they should have refused to pick them up at first. However, the owner or manager (an old male) is very rude and keeps lying. Also, his daughter and son-in-law are acting the same as he. How terrible family is! Because of this, I strongly refuse to recommend Blue Ribbon Cleaners to others.