When returning Amazon packages it is very difficult to scan bar code because they do not have internet for customers. Phone reception is terrible here so internet is a necessity for this kind of business, especially. They tell you to try standing outside to get reception. Can take 5-10 minutes struggling outside to try to get reception. Go with printed label or don't go at all. read more

They were great to schedule and execute a bunch of notary/witness signings. Very professional!

Our favorite local UPS store never had any issues! We ship a LOT for our beverage business and have never had any issues everyone has awesome customer service read more

I am saddened to see the negative reviews on here. We have been using this UPS Store ever since it first opened first owner was great. Current owners are even better. They are always attentive, working as fast as they can to help customers, and they always wish us a great day. read more

DO NOT go to this UPS store!!! The store manager is rude and does not know how to properly treat customers! Go to these UPS stores instead: 9975 Wadsworth Pkwy Unit K-2, Westminster, CO 80021, Or this one: 510 30th St, Boulder, CO 80310, or this one: 5023 W 120th Ave, Broomfield, CO 80020. DO NOT go to the Superior UPS store! read more

I am a very displeased customer for this particular post office location. I find that the deliver for our office location apparently doesn't understand their position or job that when you are not able to deliver a package you put a slip on the person's door and give them the option to pick up their packages so that they know that they even exist at the post office, I don't work for the post office you do and you chose that job. Let's try learning to do it. Thank you very much. read more

I have subsequently gone in to this location for something else and I am pleased to report that my initial review is no longer valid. They had a poor employee and that employee is gone now. The people who work here now are friendly and knowledgeable. Thank you! read more

Nancy & Ken Davis do an excellent job with The UPS Store 5183. From the excellent customer service with all of the employees to recommendations for correct boxes for shipping and a host of printing options the UPS store is somewhere I will go time and time again. Thanks for helping me print my way to success. read more

Horrible customer service. Rude, unhelpful, take no responsibility for actions of UPS, with whom they have a contract. They just tell the customer (curtly & rudely) to call the UPS 800 number. in this case, the store typed in the wrong digit on the address, but no apology, no offer of help, and of course no refund. And of course, understaffed. Be prepared to wait in line for bad service! read more

The UPS Store is NOT UPS. They can ship your package by USPS (which they did for mine). So, going in and buying a 2-day delivery that gets delivered over to USPS results in a 4-day delivery. I could have put a stamp on my envelope and put it in my mailbox and gotten the same service. When I made a complaint to UPS they said that The UPS Store (that uses their logo) is NOT UPS. I won't do business with either The UPS Store or UPS in the future. What a scam! read more

Officially worst service if you haven't got a pre-paid label! I've sat on the phone for over an hour, been on hold every 30 seconds (count how many times I've been on hold) by the same person, and the lady (customer service) has only managed to charge my card! I shall book a collection with a different courier and truly hope that UPS won't charge my card since all the service I got from them is an hour of stress that physically made me sick! read more

Are you kidding me!! I sent out my save the dates through UPS last week, first of all the lady took them out of my hand and physically threw them in a bucket right in front of me. Now I am getting texts from family members with photos of how destroyed my save the dates are when receiving them! UPS PUT IT IN A PLASTIC BAG BECAUSE IT WAS SO RIPPED UP. Family members could not even read the save the date and i will have to have more made because of the carelessness of the mail system. The photo attached is exactly how a family member received our save the date in the mail.... read more

The UPS Store - DESTROYED SAVE THE DATES - Shipping Centers Near Me - Superior, Colorado

10 years of travel, shipping items every week for a decade, from various UPS and Fed Ex stores around the globe. This is the first store where I purchased packing goods (bubble wrap & tape) and was told I was not allowed to pack up anything while in the store. Never have I ever been told this. I was informed by one of the employees that a customer one day packed up numerous items and "the owner got pushed off and decided to not allow anyone to package items in the store". WTF?!?!? It's a packing and shipping store that sells shipping supplies and ships packages. This is what you do! Not doing exactly what you're in business for is simply idiotic. I won't return. There are too many other stores that actually understand good business pr I would give 0 stars if I could. 4 months later the owner responds??? BTW, not one employee expressed there was an option to package up the goods in the back. I was simply told, you can't pack up in the store. His response, sadly reinforces my experience and their policy. I emphasize. This IS THE ONLY PLACE IN ALL MY TRAVELS IN 10 YEARS where I was told this was a policy. 50 states, 23 countries and this store in the sole location that has this as "policy". read more

I had them pack up a job for me, and the package was returned to me the next day. It was damaged and the shipping label had been lost. The manager Oleg was unwilling to accommodate my request to repack it properly, or even to provide some shipping tape. He was also rude. Go somewhere else. read more

I've been on line for over 30 minutes and the line just won't move. Looks like the only have one employee working. There is about 10 people behind me. This store sucks honestly!!! Go somewhere else. read more

I want to give a BIG THANK YOU!! to Angie at the UPS store on 15418 Weir St. She went above and beyond to help my Boyfriend to get His package where it needed to go. I would give Angie 100 stars. Sincerely, Kimberly and Kirk read more

"The UPS store at 2505 W University Dr in Denton TX made me pay $3.00 for a single piece of tape before they would accept my Amazon return. A Happy customer is not important to that store." read more

Just went in for passport photos. Young man was very helpful and polite and got everything done quickly.

You have to know that this ups store is scamming customers with their charges. They are not good people. I shipped 66 lbs to Florida, charged me $400!!! They couldn't give me the breakdown until I elevated to corporate. They said this store charges independently. I took my complaint to Better Business Bureau and the audacity of the manager to ignore the complaint. He did not even respond to the BBB complaint. I am not filing a request for corporate to investigate the business practice at this location. Reaching out to as many customers as possible to get this store change management and investigate charges. They are not good for anything but just Amazon returns. Make sure you get receipts for everything you dropped off or they will scam you of your property!! read more

If I could give them a ZERO star rating I would. The store took 108.02 for an express package which they said would be delivered in 2 days. They gave the package to the postal service and did not get it to them for two days. I would like to add this was LIVE FISH and I spent the extra money to ensure the delivery was 2nd day. When I went to the store the kid could not help me , he said I had to call the post office. I told him I paid him to delivery the package not USPS. Long story short, the fish died and I had to refund my customer for the fish and shipping so Im out the 108 and the rare tropical fish are now dead. WORST CUSTOMER SERVICE EVER !!!! I will never use them again. read more

Excellent staff and amazing work. I have needed things printed or mailed at the last minute multiple times and the UPS store in superior has always come through. I would recommend anyone use this store for printing. The owner and staff have amazingly high standards and will not hand out a bad product. Thank you! read more

I needed notary services and called ups store at 5550 Snell ave, San Jose CA... They said th notary would be in at 1030am... Arrived at 1030 and no show... Wasting time off work and $$$$ for gas. Nonsense. Wont be using ups store again any time soon. Show up for work! read more

I had an amazon return with a prepaid label that UPS was supposed to print for me when the package was picked up. UPS never came so I stopped by this store. Both employees (in an empty store) told me they couldn't print the label for me. I asked why the drivers were able to and they weren't. They told me they didn't have access to their system...the system of the company they work for. Ya'll they were dead serious. Neither of them gave any inquiry or thought into how they could help me with my problem. They just told me, almost immediately that they couldn't help me. Great customer service guys, this is why everyone shops online and we are being replace by robots. read more

Fabulous customer service! I found out today that I had the wrong address for a package already in transit. Nancy Davis (owner) was so pleasant and professional and PATIENT!!! She acted like she had nothing to do but help me solve this problem -- this amidst the insanity of holiday chaos! I can't imagine doing business anywhere else when it comes to my shipping needs. Rebecca B. read more

They helped with notary services and shipping I appreciate them!! Lucy is awesome and Elizabeth crushed it with shipping! read more

What a joke .... apparently they decided to remove the tape from the store. I had two packages to ship out, both paid UPS shipments. They taped the first box and said they didn't have enough tape to tape the second box. As someone who spends hundreds of dollars monthly to ship packages, I will make sure to support any UPS business over this location. Should be ashamed of yourselves. read more

Great service, very attentive staff and a very efficient operation. I've rented mailboxes in other parts of the countries and my experience here is excellent. They really put all their effort into getting it right - mailing, printing, etc. read more

Located in the plaza next to whole foods. Very convenient near my workplace and right off highway 36. Clean, decent amount of supplies and friendly staff. No complaints! read more

The employees here are RUDE, slow and zero helpfulness unless they can make you buy something like a AMAZON return label print out!! Do NOT SUPPORT THIS LOCAL STORE! read more

These guys are awesome they seem to know what I want even before I walk in the door everything was smooth sailing for us

We needed a delivery in 2 business days. The package was sent on Friday from Argentina and it was supposed to arrive to Lawton on Monday morning. They committed to make it happen. A very important transaction depended on that. It's Wednesday and we still haven't received the package here in Oklahoma. We will never again use UPS. read more

I was very worried that I had to use this store for my recent Amazon returns due to the negative reviews listed here. I was pleasantly surprised when I arrived 30 min before closing and Jose was patient, friendly and genuine in wanting to help me. HUGE BONUS- This store offers FREE packing tape!!!!! I had an awful experience at the FedEx across the highway (staff saw me struggling pregnant with a toddler to try and tape my package looking with condescending stares and then had no sympathy when I asked for a small piece of tape to affix the shipping label and instead charged me for it!) and I'll never return and instead use this UPS location. Almost every other UPS location charges you for tape. The owners here have all my future business just for proving a simple service as free tape! I wouldn't judge this location based on these other bad reviews. I'm glad I went in on my own because it seems as the only people who write reviews are angry people no one wants to deal with anyways. Thank you Jose! read more

Owners Nancy & Ken Davis have created an exceptional store and nurtured a team culture that reflects their high level of commitment to quality and customer service. They are a delight to work with and my go to for printing and shipping. Thank you for being great members of the community! read more

Do not come here with any scan code on your phone laptop or Excedrin they can only help you if your label is printed. Customer service was awful and not helpful read more

Great customer service and super helpful!! Highly would recommend for all your shipping needs.

Absolutely awful!!! Failed to deliver my package without any explanation. And charged me $269.58 service fee never refund a cent. Guess the store desperately need money during this pandemic period and know how to get money from their customs! I called them many times and even went to the store. But their manager was never available. They promised to call me back, but it never happened. I have never experienced service as bad as this. I would like to give a negative star if there is one. read more

They are expensive, slow, not helpful and very picky. Would rather sit at home and watch paint dry than deal with them at all.

Do yourself a favor and avoid this store like the plague. This store provides horrible and borderline disrespectful customer service consistently. The owner Nancy, the employees, and the manager Oleg are extremely rude and lack basic social/customer service skills. I have several friends and family who have to go to this store because it is the only one around the area and they all experience the same terrible service. Avoid this store at all cost. I drive 15 minutes out of my way to not deal with this sort of headache. It is appalling that someone would hire employees who blatantly hate people. I've never seen anything like it. The UPS brand should send out secret shoppers to all of their franchises because a store like this one does not represent the brand like they are supposed to. Awful people!!! read more

I usually do not leave bad comments but this associate rubbed me the wrong way. I'm already frustrated about wearing a mask. I pulled the mask forward to ask a shipping question and first thing she said was " put mask on". The lady helping me was busy, so she asked what was my question. I could not ask, was totally frustrated, just wanted to get out. Me pulling my mask was not going to kill you. No worries, FedEx in Laurel are very understanding read more

HIGH PRICING: This is a UPS Franchise Store - not a Corporate owned store - so the prices are jacked up. By their own admission it is cheaper at the Corporate owned UPS store in Boulder or Commerce City. Also, the shipping price I was quoted for an item they measured and weighed turned out to be lower by a few bucks than the actual price I had to pay. That is just plain misleading. BAD ATTITUDE: The person processing my package required me to repeat key information several times and I had to ask them to calm down at one point as they clearly got loud. Okay, maybe they were having a bad day. We are all human. That said, their bad attitude was capped by them never saying the simple word for my business at the end - "Thanks." I very clearly asked them to consider this common courtesy and suggest they say "Thanks." They just looked at me then turned around and walked away saying nothing. SAVE $$ + AVOID A BAD ATTITUDE = USE THE CORPORATE OWNED UPS IN BOULDER read more