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    The UPS Store

    2.8 (12 reviews)
    Closed 9:00 am - 4:00 pm
    Updated a few days ago

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    10 months ago

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    6 months ago

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    5 months ago

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    You have Sunday hours clearly stated online but yet close on a Sunday, like what the hey!

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    6 years ago

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    Ask the Community - The UPS Store

    The UPS Store - Plainfield

    The UPS Store - Plainfield

    (2 reviews)

    On March 4, 2026, at approx 9am, I arrived at the store to complete merchandise returns…read more According to the store's posted operating hours, the location opens at 8:00 AM. However, when I arrived, the store was closed. Another patron and I waited outside until 9:17 AM when an employee--whom I believe may be the manager and possibly the only employee regularly working at this location--arrived and opened the store. This was not an isolated incident. On numerous occasions in the past, the store has either opened late or temporarily closed during posted business hours while the employee left the premises to run personal errands. There have also been instances where I was asked to wait outside because the employee was leaving the store to obtain breakfast, during which time the store was closed to customers. When the employee arrived on March 4, I calmly expressed my frustration regarding the repeated delays and closures during the posted hours of operation. At the time, I had my two-year-old child with me. Rather than addressing the concern professionally, the employee became visibly upset and defensive and began verbally confronting me about why she was late. The employee then chose to serve the other waiting customer while refusing service to me. She subsequently locked me out of the store and waited for police to arrive. I contacted the police myself, and when they arrived they informed me that businesses may legally refuse service. However, the circumstances strongly suggest that this refusal was based on a personal grievance rather than any legitimate business or safety concern. As a result of this situation, I was forced to drive approximately three miles to another UPS Store location in order to complete my returns. While there, I was told that several residents from my neighborhood frequently travel to that location because they prefer not to deal with the employee at the Plainfield store or because the store is often closed with a sign stating that the employee will return shortly.

    Manager of the store is very rude and disrespectful to customers! I paid for my package for my…read morecompany to be picked up from this location and when I arrived it hadn't been dropped off yet. She then proceeds to say I need to show proof I "work" for the company. I am the owner of the company and said no problem and proceeded to tell her I had my ID, bank card, and business cards (ALL ACCEPTED BY UPS, FEDEX, and USPS). Her belligerent self goes to say I need to show proof of my EIN! Huh? I have been picking up packages for my businesses for years and no one has asked me of this! We proceeded to get into a verbal disagreement because she made a comment "she's going to get loud with me" LOL LADY YOU HAVE MET YOU MATCH TODAY!! I have called corporate and they advised she SHOULD NOT BE ASKING FOR THAT INFORMATION IF MY NAME IS ALSO ON THE PACKAGE! Will be filing a formal complaint also, this is not the first time she has been rude like this. Go to the UPS store in Scotch Plains on Route 22! Save your time! They are so much more customer friendly there!

    The UPS Store - shipping_centers - Updated May 2026

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