Have refused to take,a package twice despite doing what they said the first time. Better off returning amazon stuff to whole foods instead of dealing with these morons. read more

This UPS store has been good about taking back Amazon packages. The process is pretty straightforward and simple. They do make it easy. My problem was with the clerk who helped me this morning. I hate to leave a negative review about her, but it is still bothering me. I returned two Amazon packages this morning. No problem with the actual return. In an addition to the clear plastic bags that the products were packaged in, I also had the brown paper bag that the Amazon packages were delivered to me in. There are no garbage pails inside the store so I left the brown paper bag on the counter and said to the clerk, "this is garbage, thank you" and I began walking out of the store. She called me back to the counter to tell me that there are garbage cans located in the shopping plaza outside the store and that I can throw it out there. I said, "Okay. I'm sorry. Thank you." It is not my fault that they don't have garbage pails located inside the store. The more I think about it, the more it bothers me. What is the big deal about throwing away the brown paper bag for me? I thought that was rude. I repeat, there are no garbage pails located inside the store for me to have thrown it away myself. read more

The best ups location on longisland. Clean environment, fast service, knowledgable and friendly. I will go out of my way to visit this store for all my returns and shipping needs. read more

I've had a box at this location for almost five years now. My online business uses this location as the business address. I've been consumed with reviewing restaurants, but no reason why I shouldn't give this place an honest review of my experience with them. I can't say enough regarding the high level of service I've gotten from any individual I've ever interacted with at this location. Anytime I get a package delivered, I'm emailed with a pickup notification. I show up, and the team has my package for me ready to go and they check my box for any snail mail. When I canceled my service with DirecTV, all I had to do was bring my unboxed equipment to this location. They scanned everything in and gave me a receipt. They handled all the boxing and shipping. Amazon returns are handled in a similar manner. Just bring the return in, scan the Amazon return authorization, and voila, you're done. The team here will handle packing & shipping if necessary. Another time I went on a trip with my family, and embarrassingly enough, we forgot one of our important bags. I called the team at the UPS store, had a family member bring the bag to the store, and the team got the bag to us at our destination the next day. Sure, it was expensive, but it was a good option to have versus having to go out and buy clothes for the duration of the trip. There's so much more they do here, and I for one am glad that they are at that location so close to my home. They are essentially an extension of my online business. The only bummer is that they don't really have Sunday hours, but that's just me nitpicking. I actually find it refreshing that there is a day that employees can spend with their families or focusing on things outside of work. I need to learn that myself!! read more

Here's the Scoop: I use this location often. I thought I reviewed it already. So let's get started. The customer service is very quick. I never have to wait on line. There's is always more than one person ready to take your package weigh it and you're done in about 5-10 minutes depending on your package size and number of packages. I love this location and will continue to use it. It's shelves are well stocked with package mailers and all types of decorative boxes. So if you're ever in the area if Smithtown UPS give them a try. Always courteous friendly quick service with a smile read more

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Slow as Sh**. Today I went there at 4:20. Sign on door said closing at 4:30 on Saturdays. It was literally 20 degrees outside, they had 5 people inside 3 behind the counter and they were moving so slow. They refused to let anyone else in. I understand everything with Covid. But they wouldn't take anyone else saying they were closing so I had to leaving along with the other 4 people waiting on line behind me. Come on? Really? And what's with the manager in this place? She never has a smile on her face and she's so nasty to customers read more

I am there almost everyday the guys there hustle for the amount of traffic that comes in they get it done

I went to the store to drop a package off, label and packed up already . Went to the store at 620, granted they close at 630. Door locked and barricade up on the onside . Pretty ridiculous read more

I went into the ups store on June15 to mail a package. I explained to the associate that money wasn't an issue and I needed to be delivered by Saturday June 18. The associate assured me that the 3 day delivery option would accomplish that. I paid 31.15 for the 3 day delivery and it is now 5 days and it still has not been delivered. I went back into the store today and the associate lied to my face about the transaction and refused to refund my money. Enclosed is my receipt as proof. I should have used the regular post office and will be doing so from this point forward. read more

Went into the UPS store to drop off Amazon.com returns with my daughter. The guy at the counter was very friendly and even taped up one of the packages for me!! First time there because staples closed but i'll be back! read more

The UPS Store - Went into the UPS store to drop off Amazon.com returns with my daughter. - Shipping Centers Near Me - Smithtown, New York

Worst UPS Last year, a high end coffee maker was brought in to send out. They talked us into having them package the coffee maker and then a $1500.00 insurance. Packaging and Shipping was $80.00 The coffee maker was destroyed by one of their people, the box had holes where they kicked the box around during the shipment and they have yet paid the claim. The bill is to fix the repair $1500 to have coffee maker repaired. We said we would accept the $1500 and thy refuse to pay the bill. As a retired and disabled military veteran, I found this place looks to take advantages of disabled veterans. read more

Apparently UPS stores are independent and this one charges $3 to print a label while another one I use frequently doesn't. 2 stars because he smiled as he took my money ... read more

Owner is the nastiest most unprofessional thing I've ever spoken to. Don't buy a PO Box here. Over priced and extremely nasty . These people make me sick read more

I had to have a package delivered to DC and I unfortunately, the address I had was incorrect. Even though I already mailed out the package and it was essentially my fault, Andrew managed to talk to his supervisor about it and worked with me over the phone to resolve the issue as best as he could, given the circumstances. He successfully managed to hanged the address and managed to save me so many problems. read more

I have a choice to do business with 2 other UPS Stores in my vacinity, I chose this one in Smithtown because of their great pricing, excellent customer service, friendly staff, and great business hours. Reading other reviews, it seems that you just can't please everybody who expect everything for free. This UPS store is incredibly fair with their pricing. They have earned my business and will continue to do so. read more

Appalling! I thought Fed Ex was bad but then I got charged for "free" shipping on printing out of a label cause I had to use their computer for 15 seconds and they charged me 3.25$. It's not money it's the principle. Besides the fact that they were total boneheads behind the counter. It's no surprise that the location in Hauppauge got shut down. Too bad cause they actually did good business at that spot. So sad the world is going to hell. read more

Used the notary services here, in out , max 2 mins. Very fast and the notary public is so friendly. I mentioned I was a local business and she didn't take the 2$ fee. Will use again ! read more

The employees there are really helpful and knowledgeable. Very nice people, and it starts with management and ownership. If you ever need any copies made or fragile items packaged, I recommend going to them. They will take care of anything you need. read more