Rude crude and totally unacceptable behavior by the worker in this store. Absolutely shocking how horrible and unprofessional. No stars at all are deserved. I will drive to Celina instead any time! Plus in the Amazon directions it says that the store will provide the return materials. She tried to charge me for a return box or envelope. I rent a UPS Mailbox and was told don't worry about paying for returns in the package - I received it in a package and tried to send it back in the plastic wrap THAT MANY WERE USING INSTEAD but I was not allowed to do that. ALL I NEEDED WAS THE LABEL PRINTED AND INSTEAD SHE STARTED HELPING THE NEXT IN LINE. It came across as: Rude. Unacceptable. Entitled. Uncooperative to me as a UPS Store customer. I just left the store as I'm writing this. Appreciate the owner of this store reaching out to me. read more

Been using this store for years. There's always a line & I think the employees get overwhelmed at times. Their attitudes aren't the greatest but they do the best with what they have. I think a bigger store & more employees would help the situation. read more

I had to take a minute to give a shout out to Miah =0) She's a new addition at the store. I came in with what probably seemed like a never ending amount of amazon returns to process. She was so positive and helpful, and never missed a beat. I know doing those returns has to be one of the most tedious and boring parts of her job, but she did it with a smile. I walked out of the store in a great mood! I thought, "it's people like Miah that make the world a happier place. So here's to Miah, y'all give her a fist bump if you are lucky enough to​​​​​​​​​​ come in during her shift! ​ read more

I understand they are busy. returning is quick but the staff seem like they don't want to be there. this especially goes for the female that was working today. read more

I came in with a computer that I need to return completely wrapped secure. All I needed from this door it was for them to just tape the 2 corners because I didn't have any tape at home. The arrogant Indian man that was there, literally over a couple of inches of tape, told me. I had to buy a whole roll of tape. I went to the next ups store without an issue so stay away from this store if you want any kind of service at all. That's decent read more

Super helpful staff! Always friendly and ready to assist with any shipping or return needs you have. The parking lot can get a little crowded when it's busy though. read more

The employees here are so helpful and friendly that I will always go to them for any service needed. I'm a senior single woman and have very little technological experience. They always go above and beyond to answer my questions without making me feel bad about my lack of knowledge. read more

I've been Doing Business with This Location in Sherman, Tx. For the Last 8 Year's Now. I Must say that Tina Yesterday Went Far Above the Call of Duty on Helping me with Many Amazon Returns. She Was So Quick and Technology Savvy It Blue Me Away. So Fast as To How She Did it. Shes a Genius. Terrific Employee. read more

Absolutely terrible in their service. A package of mine was sent there and every time I went there stating I need the package they said it was not there over the span of 2 months. The same man kept telling me it's not there without even once going back to check and see. He then sent me somewhere else across town to locate it, which was also not there. On my 3rd visit to this store to demand him physically look back there, he still continued to deny my package was there and that I would have to wait for his manager and only then would he physically look. Thankfully another worker agreed to just take a look, and low and behold it was back there the whole time. The whole experience was a waste of time just because they people that work there are lazy. read more

My experience here was good. I was in and out without any issues. I came prepared, item boxed, left it open in case they needed to verify the contents. They gladly taped it up, added the label, and I was done. Took all of 4 minutes total. read more

Went to get a document notarized at this location found it online and made no mention of needing an appointment. I get there and was the only one in the store and was told they couldn't do it now since I have no appointment so they wanted me to come back in 50 minutes. I asked why I couldn't get it done now since I do not live close to the store. I started to just walk out but circled back to ask for the manager but the employees just kept pointing to the door. Told me that the sign on the door says by appointment only but I told them it's not online and not fair for people to drive this distance to get denied service. Overall rude people that do not know customer service. Oh and I saw the list of appointments and there was only one on it. Way to ruin a day UPS. read more

They LOST my package worth over 1000 dollars and can't tell me where it went. I have a tracking number that tells me the item is still at the store. An employee played hot potato and passed me off to what I thought was the manager. They didn't have any answers and then they told me that the manager would be in on Monday and then to call back then. Ridiculous. read more

Always slow.. always a line... employees are always glad to see the customers .. ok that last part is a lie....

No star. Shipped iteam was broke. So they mailed the check to the person that sent? When I paid to have it shipped with insurance. No body here has a clue what's going on. Will make a small claims in court to get my money back. Terribe experience with this outpost. Guess the stars represent their work history. Poor! Sorry excuse to call a store. No body returns calls everyone is passing it up to the higher person, only to be told to get f$&@ Ups is a joke! DO NOT USE THIS STORE! read more

The UPS Store - Shipping Centers Near Me - Sherman, Texas

This store has the absolute worst service of any store or restaurant I've ever been to. They may be technically doing a good job, but their attitudes stink. The way they talk to people is condescending and rude. I watched them tell a lady they couldn't help her and a little courtesy goes a long way. read more

I stopped in on a Friday to have a package delivered and they replied that it would be there on Tuesday. I called on Monday because there still was no tracking number and they told me because I dropped it off on Friday that there wouldn't be a tracking number until late Monday night and that the package would be delivered by Tuesday. Now I finally have a tracking number and it won't be there until Friday. After calling numerous times, and nobody entering the phone and finally getting someone through customer service who is very rude. read more

On October 4th, I went to the UPS Store in Sherman just to drop off a shipment. It was packed and labeled correctly, with an account number included. There was a line. OK, I get that. So rather than just being able to ask a quick question for instruction, I waited. When I got to the front, the woman, incredibly rudely, asked if I had weighed the package. I said yes, but she insisted that I bring it up to be weighed. It was not a light shipment, so I asked for a dolly. You would have thought I asked for her first born. With large, audible sighs, first she said, "Most people bring their own." OK, well I didn't. After some eye rolling and more sighing, she produced a cart and shoved it at me. I got the package on the dolly and went back in. Instead of being able to just finish the transaction-that is, just drop the damn thing off, she told me to get back in line. So I did. Got back to the front and she took the package over to the scale. Didn't weigh it, but went back to the counter. Told me some other customers were in line before me, (they were not), and to get back in line. THREE TIMES...she told me that these people or those people were ahead of me. After all of that, she never weighed the package, gave me a receipt with no comment--not thank you, not sorry for the ridiculous wait, no kiss my ass. Unless you feel like you need to go a round as apunching bag, DO NOT go to this location. I won't ever go there again. read more

Veronica is a thief and a liar, dont take stuff up there unpackaged as she will steal them took hey dudes 2 pair that I bought for my parents and she asked about them and i told her all about the product and how comfortable , well shouldnt have done that as the rest of stuff that i shipped got to my parents just not the hey dude shoes, and when i went in today to ask about then the bitch had them on. Then said she bought them in town, same color same pair not likely, when there on line order only. Said i needed to file a claim, and was rude as hell. Asked me if i needed anything else and i told her was going to beat her ass as she is a thief. read more

The attitude of ALL the staff that work there are in desperate need of training. The all act like they hate there job. And, the fax machine has not worked for at least 6 months and yet the staff continue to let people stand there, waiting for a fax to go through. If a fax doesn't go through in five minutes or less, isn't that a clue? read more

Edit: I decided to try working with someone else rather than just eating my lost money. I called the store and spoke with Veronica and later returned to the store so that she could assist. The issue was resolved in a very friendly and professional manner. If I could give this location zero stars, I would. The employees here are literally the least friendly I think I have ever encountered in customer service. I had multiple returns to make one day because I am pregnant and have to order multiple styles and sizes in maternity clothes since nobody sells maternity in store anymore. I had one item that didn't have the amazon plastic packaging and was told it was fine. Over two weeks later and every item but one I have received the Amazon refund for. So I checked the receipt and recognized one item was not scanned of the eight I brought to the UPS store. I returned to the store to see if maybe the item was in holding because they couldn't identify where it should go. I could understand that. The employee asked me how could they not have scanned the item and I said I wasn't sure but I brought multiple items to the store so it was possible it was missed. The item was an Amazon return and they indicated they have no way of know what was scanned or wasn't and I have to refer to the Amazon tracking number. I can find nowhere on Amazon to dispute the issue either because it just says my return is still pending and will be refunded once the item is received. They didn't even check to see if it was sitting somewhere without a return ticket. This is not the first time I have been to the store and disappointed in the service. Each time I have gone to make a return the staff acts like they are absolutely miserable and makes zero effort to be friendly. I guess I'm stuck just waiting until Amazon cancels my return because the item isn't received and I will be SOL on getting my money back because the item was lost. I have worked in customer service for many years myself and rarely ever get rude with staff, but they really push my buttons at this store with their lack of care. read more

Just wanted to chime in on the customer Kathleen S, review, It is a trying time for everyone, and things are not what we are use too, I see where the business owner apologized for everything under the sun, but did not address the way this senior citizen was talked too, if indeed this was accurate, It hurts to hear those types of commentaries, Because there is a way to talk to people and this get off our Parking Lot Stuff, banging on someone's vehicle window is flat out wrong and it shows a total lack of respect for not only a customer but anyone, Most People that are past 60 are dealing with numerous health issue's and I know it works both ways but the Humane thing to do is offer them as much assistance as possible. Believe me getting in and out of a vehicle can take a lot of effort, so be nice , be kind, stay humble and ya'll have a blessed day... read more

I waited at home all day on Saturday for a package . The package never came. I call and they said that I must of missed the driver. So, I waited all day Monday the package never came. So I call to complain again. This time the agent laughed at my speech. I am a Paramedic that was injured on a wreck. I fell to see the humor. UPS ENJOYS MAKING FUN OF HANDICAPPED CUSTOMERS read more

i needed to mail a package to a friend and theft off her front porch is terrible. Solution! She has an office that uses UPS shipping. I sent it to Sherman, TX store where she receives her mail. no problems. read more

I go to this location on a regular basis, because Amazon and I have a love hate relationship. At first I was a little nervous returning a package, because I wasn't sure how to do it. I was very happy to know that the transaction would be a breeze, dealing with Frenacee! She is amazing and provides the absolute best customer service! She is always so helpful. I usually just hand her my cell phone and she takes care of everything! Customer service is very important to me. Frenacee is exceptional, and I really do appreciate all of her help during each visit! read more

After patiently waiting my turn in line and stepping up to the counter the associate disappeared into the back. The next associate immediately went to the person in line behind me. After a loud sigh and looking upset the associate that passed over me came to help. All I needed was a label printed and sent stuck on the box to ship. It is prepaid UPS shipping label. I offered to email it and was told it would cost me $2.30 to print a label. Are you kidding???? Pay to print the UPS shipping label at the "UPS" store... I think not! Dang sure not $2.30! That is completely ridiculous! I do this with FedEx all the time and guess what, NO FEE. That is the reason I will only deal with UPS on a required basis. This package will be labeled at my house, puck-up scheduled, and UPS will spend more time and money to get it now instead of me taking it to a central drop off location. read more

If you want an attitude while trying to ship something out this is the place for you. The staff was unhelpful and didn't even attempt to pull my label with the tracking number. Went to the ups hub across town and was done in 2 minutes and service with a smile. Avoid this place until management cleans up their mess. read more

I called to inquire about a print job and if it could be done. The lady answering the phone seemed inconvenienced and told me every reason why I wouldn't want to use them and how poor of quality they would be, including paper. I ONLY needed to use them to print 30 cards since UPS didn't 2nd day deliver the printer for a very important sales meeting. way to go, UPS. read more

Trying to drop off a prepaid ups legal doc package. Associate tried to insist he wanted my name, address, and contact. It's a prepaid label. I drop off prepaid packages every day to numerous stores around the area. Never have I been told they wouldn't take my package without my contact info. My assumption is they want it for marketing purposes. This is a letter envelope, no potential for dangerous materials if that's what your thinking. I won't be returning to this location again. Maybe because of the area they can get away with it, but not to me. read more

Went in yesterday to get a document notarized about 4 in the afternoon. Was told the notary was gone and would be in the next day, Wednesday from 9 am - 3:00 pm. Went by at 10 am and was told the notary, Christina Rosas, was busy on a conference call. She would be available at in 2 hours. I confirmed that she would be there and I would be back in 2 hours. Called at 12 noon and was told she had left for the day. My experience with this store in the 3 years I have tried to use their services is that they place a very low priority on customer service. Don't waste customer's time and lie to them about services you do NOT intend to provide! read more

The staff are always so polite, friendly, and helpful! They truly make an Amazon return so easy. I highly recommend their services.

I mail a large amount of prepaid boxes and envelopes. Having had a problem where I had missing merchandise I always ask for a receipt. This is the only location I have visited among three or four others I visit that will NOT give me a separate receipt for 2 items going to 2 different addresses. Girl today NASTY! I will go out of my way to NOT go there. read more

I use this store on a normal basis and have never had a problem. All the staff have been super nice, are quick and helpful. Had to have some documents notorized and faxed so went there. The company I was faxing them to was having a problem with their machine. The lady that helped me was really patient and continued to try until my fax went through. I would definitely recommend this store!! read more

If I could give 0 stars I would. I'm 70, handicapped and saw an undesignated truck in one of the 2 handicapped spots at this store today. The other spot was taken. I took a picture of the license plate of the truck and an employee of the UPS Store came out yelling at me, asking why I was taking a picture of her truck. I asked if she was handicapped and she just kept yelling: that's my spot! that's my spot! as she walked into the store. I sent my packages and went to my car, got in, proceeded to call the Sherman PD, and another employee came out, pounded very HARD on my window with her fist! She started screaming: Get out of our parking lot! Get out of our parking lot! I see from the county appraisal website the owner of this franchise is STEVEN C JORDAN. He needs to know about this stellar customer service. If you know him. TELL HIM! read more

I'm a regular at the ups store in Sherman the entire staff are helpful and nice. They are friendly and so helpful. I receive a lot of packages there and also ship a bunch several times a week. This store is great because of the entire staff. read more

I once again needed UPS, and this time I was helped by Orris. He was very helpful and nice. This is my second time to need them and I am once again a happy customer! I highly recommend this store@ :) read more