I normally come to this location to drop off Amazon returns, which I truly appreciate that they are an Amazon partner. The staff who works at the counter are always friendly and efficient, especially when I have to look up my Amazon return code. When having to send a package via upstairs they are also friendly and efficient. The location is easy to get in and out of. read more

Now I've had to report the harassing messages I'm receiving after providing a truthful experience. Scroll to the one star reviews as it appears they are being hidden. And note that some reviewers only have one or two total Yelp reviews. read more

Store closes at 6 and the lady at front said they don't do notary past 5:30pm and it was 5:35...

I love the store, it's so easy to get to right off the 101 and Shea. The staff are quick, professional, consistent, and helpful! I never feel like they nickel and dime me, they help understand when there are issues with packages or returns, and they just generally go above and beyond anytime I pop in which is often! Appreciate this team very much! read more

They are amazing!! I have been going to this location for years and last week I had to mail back an e-bike. I had no box and was short $11 on the total. The new owner went above and beyond and covered the difference for me and found a box. In this day and age that is just unheard of!! His Customer Service skills went above and beyond anything I've ever seen in an owner! Highly recommend. read more

Very efficient and reasonably priced service. My go to for my shipping needs in the Shea & Hayden area. Young man extended two options of shipping so I could compare, that almost never happens at other shipping places. Good job! read more

I've been working on documents requiring a notary recently, and have determined this is the ONLY place in the area with employees who know what they are doing in that regard. This includes banks, which are supposed to have notaries but seldom have someone who can provide the service when you need it. I've also shipped a few items at this UPS Store, and have found them to be knowledgeable and efficient. Highly recommend! read more

The very best friendly service. Excellent UPS store for all our shipping needs! We use them frequently and are very happy every time! read more

Something is different and love going back. This location is near by and close to a restaurant we enjoy so a quick drop off and off we go to dinner. The quick scans are very helpful for a quick return. read more

If I could give zero stars I would! Absolutely put me in the worst position. I made an appointment with the notary for 5:30pm. The notary left at 3:00 without even calling me to cancel the appointment. DON'T rely on the notary at this location they are completely unreliable and don't keep appointments. read more

we have used the UPS store in Scottsdale for over three years. Service has been outstanding. Staff are always courteous, helpful and just nice to deal with. read more

Great location and very friendly staff. Plus they're opened 7 days a week. I'm a long-time customer and have been with them for years. read more

I have been going to this store for over 10 years and there is no better UPS store. The UPS store at this location is the best out of all the UPS stores in Mid to North Scottsdale, and Paradise Valley. I love the fact that they stay open later than most of the UPS stores. They are conveniently located off of the 101 and Shea Blvd. The staff is always excellent, well mannered, friendly, and very efficient. There is very little waiting and they are quick, super helpful, and nice. Their notary services are also excellent without an appointment. I was lucky to get Doulas who really knew what he was doing. He was very careful, accurate, and precise. All in all, you can't beat this wonderful UPS Store. read more

I went there to have some things notarized (my notary application for one thing!) and they guy there was NOT wearing a mask and didn't even know how to notarize correctly. He did all my notarizing wrong. So I spent 60 dollars to have things notarized, all of which were returned because they can't accept them! 60 dollars down the drain and I have to do another application and pay again to have things notarized. read more

Everyone who works at this store is great, eager to help and super polite. I forget the manager's name, tall younger slim guy. He's so nice that I feel better every time I leave the store after talking with him. If more people in this world were as happy to help with such a positive and upbeat personality as he possesses buniesses would keep more customers and gain new ones. Thanks! read more

I will tell you that to send packages this place is great. But I paid $14.00 to have my photo taken for my passport. Well after submitting my renewal application with the photo, The application was rejected as the photo was done incorrectly. So I now went to Costco, paid $5.00 for 2 photos and got them in 5 minutes, no appointment needed. Now I have to wait another 6 weeks or a total of 12 weeks, 3 months total. Ridiculous. You would think they would know how to take the correct photo. read more

I have been visiting this store for over 3 years! Ivan is the manager and has always gone above and beyond to help me with printing, faxing, scanning, mailing, etc! I like to think of it as my office because it's the only place I can focus and get what I need finished as I'm always scanning through a million emails etc. Ivan has always made me feel welcome even when I come in with so much work and he's got a line to the door! He keeps the store very clean and is also a notary which makes it even more convenient. He's the best! Thank you Ivan!!!! read more

I love UPS! Easy, convenient, kind and courtesy and professional. Easy to do Amazon drop offs, mail things across country or buy a greeting card in a pinch! :) read more

I need to speak with the store owner regarding a management issue. To say I was treated poorly as a customer would be an understatement.

Great people here, quick friendly and they know their stuff ! I had a legal document from the dept of insurance, it had to be done a certain way or it would not be legal, and they knew just what was needed. I come in for my mail and they know by heart what box number I am and bring me my pkgs before I even know I have any! Thanks! read more

Had to mail a large package to North Pole, Alaska, and, of course, didn't want to wait in line at the post office. I called this UPS Store, and talked with a young lady, who cheerfully told me their hours, and informed me that it would be less expensive to ship parcel post through the post office itself. The next day, I stopped with the package (it was huge) and a young man helped me. He was just as cheerful, and again informed me that it would be cheaper to mail through the post office. I just wanted to get it in the mail, and told him to go ahead and ship it. He also informed me that there would be no guarantee of delivery time (I knew that parcel post was shipped to Alaska by slow boats, and sometimes took up to 30-45 days to get there). That's all you can hope for - cheerful service, and people that inform you of options and possible problems. read more

They answered my calls and kept the words that were given . It felt like good people there .

Devon and Brian are fantastic! Courteous, detailed, and thoughtful. Love this store!

The best UPS store in The history of UPS stores. My packages are carefully inspected and secure in a safe place anticipating my prompt arrival to get them. The people who work there are happy all the time. WTF?! How is that possible? They know my name. They clean the inside of my P.O. Box and it smells like cinnamon in there. Who does that?This store does. Why aren't you going there right now instead of looking at this review?! Go! And don't forget to buy some stamps! read more

I went to this store recently to ship a package. NONE of the young women there were wearing masks. The checkout counter exposed me to the worker at about three feet distance. Luckily, I was wearing a mask. No plexiglass, no masks, no protection. BEWARE! read more

My favorites UPS in the valley! Always friendly, efficient, and knowledgeable ! Never feel nickel and dimed here like at other locations either.. I think the manager's name is Taylor, he's awesome and always friendly ! read more

Very helpful and friendly staff. Helped with determining the best packaging and shipping. Also used for printing and would also rate a 5 Star. read more

I came in the other day and Stephanie helped me. I just wanted to buy tape and drop off packages. I came in technically after closing (which I didn't realize until I left) but Stephanie was super friendly and helpful. A++ experience! Thanks very much! read more

Awesome store everybody help me I'm get back on a claim Joe is awesome the store is excellent you should go to the store or any other

I've been here twice to ship packages, and the service has been great both times. They're coueteous and quick. What else could you possibly need? read more

Love this UPS store! They're always so kind fand helpful. I do a lot of shipping and this is my go-to store. They are friendly, hands on and always efficient. read more

I've used this store for over 3 years after moving here. Great service with a friendly smile.

Wow! Dropped a large, heavy box this afternoon to be shipped. I normally need a cane to walk, but can manage the short distance. My wife asked if I wanted to go to the car, and sit down, versus standing there. Joseph, SPRINGS into action, asks his associate to grab a chair, and he wheels it to the customer area so I could have a seat while we were doing the transaction. That my friends is customer service! No wonder that is the only place my wife will go. read more

Simple as scanning a envelope that I just needed a drop off slip! I waited over 15 minutes @2pm should have been an easy task but representative was by her self working 2 different lines! Not to mention that she was helping someone wrap a gift which she could have helped me and asked them to prepare there own gift! What a waist of time for me! read more

Went to the store today for the first time been to a lot of different UPS stores the last few months and this store was by far the best. They went above and beyond with their customer service and knowledgeable employees. They not only found me the best rate to ship my stuff they even helped me pack several items saving me lots of time and because of that everything went a lot smoother than I could have ever expected thanks again for all your help and your wonderful service.I will definitely be back!!! read more

This is my go-to-store. They do it all and the staff are absolutely top notch. Always with a smile and helpful attitude. Lynda N

If I could give 0 stars I would. First time I went here to mail a package it took longer than the longest line at the post office & I was their only customer. I don't know if it's a training issue??? So I tried their services a second time just out of convenience of where the store is located. Again, the service was slow & no one seemed to know what they were doing. If you're looking for entertainment & want to watch people walk around looking like they have been transported to an unknown place than by all means walk into this store. But if you are looking for efficient & good customer service, keep it moving. To top it all off, the last package I entrusted to this establishment did not make it to its destination. They of course blame UPS which they say if no affiliation...but it's a UPS Store. They accepted zero responsibility and offered to resend at 20% discount. No thanks. read more

Professional, friendly service the way it should be. Our mail was forwarded here for nearly 5 months under stressful circumstances. Joe, the manager, and his stellar crew were always eager to help in any way and with a smile. I can't imagine better customer service. We're grateful. read more

Took confidential shredding to the UPS store on Shea in Scottsdale, Arizona. They charged almost $40 for two boxes, then I realized that the secure container with a lock on it was not in the front of the store like the other stores. The guy said he would put my stuff in the container in back. After I left, I realized my boxes were just sitting on the counter. I hope they were put in the container at some point, but this defeats the whole idea of shredding and security. Now I will never know if there is some stack of papers in the back of this UPS Store and/or if my very confidential documents were ever put into the secure container and comprimised. Such a simple thing for them to put the container in front so people can put there papers directly into it. I would never trust this UPS with my shredding again. read more