Scott is always very helpful, friendly and professional. Great asset to the store. He's very proficient in what he does.

If they are going to accept Amazon returns, maybe they should be more accommodating. Even when you bring a boxed item in, they want to charge you $6 for a piece of tape. I don't care how convenient this location is to my home, but I will completely go out of my way to another UPS store, or even just do the hassle-free returns through Kohl's or Staples. They even give you a coupon for the store when you come there! UPS store, you need to step up your game if you want to stay competitive. read more

I honestly wouldn't even want to leave this store a review, but my experience was so frustrating that I feel I need to. This location has some of the worst customer service I've ever dealt with. I was left on hold for about 45 minutes--even though the store wasn't busy. In the time I was waiting, I actually drove to the store,and they were NOT busy!! When I arrived, the manager was extremely rude and dismissive. Before that, multiple employees had hung up on me while I was simply trying to get help with a lost item connected to their store. I wasn't being difficult; I just needed assistance. Unfortunately, I never received even basic courtesy. Overall, it was a very disappointing experience and not at all what I expected from a UPS Store. If you need a UPS store go to the one by Fry's!!' read more

I use this store for my post office box. It's convenient, close to home and the employees are knowledgeable and friendly. For the amount of people that go through there in a day-it's always clean and neat. They have anything you need for shipping or any of those -ing things. read more

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Not sure who "helped" me today but he was incredibly rude. I try to ask him about his day and he looks away and just refuses to speak to me. I asked if there's a pen to sign with and he motioned for me to use my finger. Then I asked if there's any charge for picking up a package and he just waved me away. I will definitely be changing my preferred UPS store. read more

We went in with 3 items and one was very large and needed a big box. Stella was very helpful and knowledgeable. She is an asset to the company. read more

Staff can be less than helpful. Maybe the staff needs to be reminded that there is lots of competition for my business. I needed some help with the Amazon UPS label printer and got no response. All I needed was a role of labels. Found another store that took care if my packages with a thank you and a smile. read more

I was completely ripped off today. Spent $28 to ship a package not even a package a bubble envelope with mail forwarding it to a parent weighs less than a pound .79 of a pound, and they completely ripped me off, and the lady at the counter was completely apathetic, and no one would help. I get that costa are going up but when I went online, it should've only cost me $14.99 I will never be back. I will drive further if it means I am not ripped off. I must add I did not ask for express or expedited delivery. Snail mail was OK. read more

I have always had good service at this UPS store. Employees are helpful and friendly. Have never had any problems with Amazon returns or USPS mail going out. I really appreciate the convenience of this location so close to where I live. read more

Dropping off Amazon package for return. There was like 5 or 6 reps, and a line of like 6 people Waiting for service. Unexceptional. Asked for a strip of tape and he put the return tape Folded over on package. Cheap. Lol The environment was extremely too hot. read more

I went here over a week ago to print out a 1 page pdf I needed to mail off. If I remember correctly the charge was $3.50. The guy told me it was printing service fee or some crap I don't exactly remember. But seriously, no one charges that much to print out 1 page of anything. Staples and Officemax charge like 60 cents I think. So becasue of this ridiculous fee I'll never print anything here ever again, and I hope no one else does to show them that what they're charging is ridiculous. read more

Lady was rude and made it seem like she had more important things to do. Not good customer service choose another shipping store

I had no idea they did shredding. I found out in Santa Fe when I needed to shred tax returns. They charged me $1.50 a pound there. This location totally has them beat at $1.49 a pound! Lol. Can't beat that. read more

Came in this morning during a busy time. The ladies that work here are absolutely lovely. They are so helpful, and even in a stressful situation were super pleasant. Boss if you're reading this, they deserve a raise. read more

Exceptional service at the store, quick and reliable. The staff was also very professional - highly recommend!

I visited the store recently and the service was good. So I recommend to visit the store.

Do not use this store, this is the second time now where I've dropped off an Amazon return and it never leaves this UPS store.

The service is so slow. The employees are fine customer service is ok. Please find a way to speed things up. It wait in line longer than the service I need requires. Male heavily bearer employee answered the phone in the middle of a transaction ignoring the 16 people waiting in line. No respect for customers time. read more

We mailed out a bubble wrap envelope the worker kept asking what was in the envelope we were reluctant to say because it was none of their business, the contents were not illegal nor flammable or contained any thing that would cause harm, needless to say the clerk kept feeling the envelope we got tracking paid and left the envelope never made it to its destination and never left the store the manager or who ever called us back name was nick he went on to accuse us of being eBay scammers trying to put in fake claims I told nick we weren't requesting a claim for what was in the envelope but rather we should be refunded for a package that was never delivered, he went on to tell me how he trusts his employees and they would never steal usless information for us we told him it's obvious the package didn't get delivered read more

The UPS Store - Shipping Centers Near Me - San Tan Valley, Arizona

Although I was able to complete the services needed there's a learning opportunity for the older lady working in the front, she was exceptionally rude and abrupt. read more

Just wanted to share our experience with this location. My husband and I have had a difficult time finding a notary service that works with our schedule. We showed up less than 5 mins before closing and asked if we were too late to have documents printed and notarized. Not only did they gladly offer to stay late to help, their customer service was above and beyond. We will definitely use this location for future services. Hard to find service like this and it was much appreciated! read more

Every time I've come into this store the employees have been nothing short of amazing! So nice, helpful and personable, they make it a breeze. read more

Shelle is absolutely amazing there always so friendly and helpful. Best package to take packages to ship out.

I used the UPS Store on Hunt Highway in San Tan Valley, AZ on 10/21/2020 and had the pleasure of having Olivia help me with my packages. I was unsure of how to return something to Amazon and she was able to show me how easy it could be! She was very kind and professional and I wanted her to know how much I appreciated her!! Thank You again Olivia!!! read more

Everyone at this location is super friendly, always ready to help and they seem to know the answer to every question. Kudos to the whole team read more

If your concerned about working during covid don't work. If your going to post precautions follow them and try to minimally enforce them. Sign on the door said 5 customer max. So we waited outside until there was three customers in the store, since there was two of us. We needed copies and an envelope, the young lady didn't want to make copies for us and seemed to annoyed when I wanted to make the copies my way. When we turned around after finishing copying our report there we 9 customers in the store, and we were made to get in the back of the line again. After several minutes back in line a young man came out of the back talking on the stores phone. When he finally acknowledged us he was still, on the phone so we had to explain what we needed to pay for, however while telling him, he told the person on the phone he needed to get the manager and walked away. If your not familiar with doing things for yourself here, your in the wrong place. Employees were not welcoming nor helpful. If your going to need any help this is not the place for you read more

I've been using this UPS store for 8 years, mostly without a problem. The manager (owner?) can be aloof, downright rude at times, but she's not around as much. My only real problem ( and why I won't be returning) is that I've had a usps package I dropped off here not get scanned, nor made it to its destination. Like it never even shipped out. This is the third time in a year this has happened from this location. The third time I've had to refund a customer because their order was lost. Is it UPS, is it USPS, I don't know. But I've never had a lost package anywhere else. read more

Have used this location twice. Both times was to mail cd size envelopes. Both times delivery was much more money than the post office charges. When I asked why I was told it was because they used a metering machine. Both times delivery took way longer than usual. They blamed USPS both times. Funny that when I mail at the post office it gets there just fine in less time. My wife tried to mail a package at this location and when they told her the cost she said she would just go to the post office. The clerk then tried to negotiate the price!!!! Won't be going back. There is actually a postal service location across the street by the circle K that has friendly staff and convenient location. read more

Went in to drop off a package (during the Covid-19 epidemic) and no one there was even wearing a mask. I asked about it and was told that it wasn't necessary, and that it all depended on where you got your information. Of course, that's wrong as the facts are clear that masks protect people and save lives. I'm in a "high risk" category and the fact that this store doesn't care at all about the health safety of their customers is awful. I recommend finding other shipping and printing services. read more

I've been a customer and box holder at UPS Store in San Tan Valley for over 8 years. They have a clean location and proper staff. Much recommended. read more

Great service, has everything I need instead of having to go all the way to the post office in Queen Creek. Notary, drop off package, copiers, can email stuff you need printed to them ect... read more

Always knowledgeable and quick to help! This is my go to place for all my marketing needs!

We are all busy but the young woman who waited on me today took rudeness to a higher level. Choose another store for your packaging needs.

This UPS store has great customer service! Besides that it's right by my house, it's conveniently located by Frys food store. I have always been taken great care of at this location, and it's always clean. I mail out lots of stuff from this location, and have never had a problem. Plus, I love looking at the funny cards they sell there as well. Great place and location. read more

Always helpful, clean and very reasonably priced. I have zero problem with giving this location repeated service.

Wonderful to see Jaime back at this location. Some of the negative reviews sound so unfathomable for this location. For someone to claim the employees are high is unfair and slanderous. Never have I been in there when I have not been greeted the minute I walk in. I am notified the moment my packages arrive and all shipments have arrived safely. read more

Always friendly and helpful. Have worked with them for years. Love that they always smile when I walk in and are always very helpful with anything I need. Some may complain that postage is a bit higher but I gladly pay the small difference to be able to stay in San tan valley, avoid the post office lines and support a local business. Teresa and her Staff are awesome! read more

One of the best customer service experiences I've had! Emma was very helpful and responded to my inquiries with great speed. It's refreshing to find someone who will go the extra mile to help a customer in need. THANK YOU!!! read more

These people have no respect for customers, and have no concept of developing loyalty. Everytime I've gone there to ship a package, they have tried to charge me double what anyone else charges for supplies. What takes the cake though, was my most recent (and final) visit to this store. I had a flat envelope that needed to be shipped. Because the envelope stated "Do not bend" the clerk said the postage would be higher. I said fine, and he weighed the package, telling me that the postage would be $3.90. I told him to go ahead and run the postage. After he had afixed the postage from the meter onto the envelope, I glanced at it and noticed that the postage was only $1.90. I asked him why he charged me $3.90 for $1.90 postage, and he told me that the post office charges a surcharge of $2.00 when you get postage from a meter. I questioned this, asking if the $2.00 actually went to the store, but he insisted that it was a surcharge from the post office and there was nothing they could do about it. A few days later, I was at the post office and asked the clerk about this "surcharge" and was told there is no such charge. Apparently the store charged me an extra $2.00. It's bad enough that these people gouge their customers, but then they lie about it. I don't mind paying extra for services when necessary, but please don't treat me like an idiot! read more

Superb customer service! I emailed over a print job less than an hour before close, and the job was printed and even cropped down to size for me in time for me to come pick it up. The young lady who checked me out was super-polite and very sweet. This location far outperforms the location at Higley and Pecos that we used to go to. Never again! The UPS Store at Hunt Highway and Bella Vista has our business from here on out! read more