Exceptional customer service and very efficient in their work. I got my passport photo within minutes. Very diligent staff. They also have ample parking. Overall an excellent experience. read more

Everyone here is so nice and polite! Great customer service, and my packages get handled with care.

The Best retail service that I have had in Months. Benjamin and Adam are the Dynamic Duo... They were engaging, joyful,professional and friendly. True Professionals. I would hire them away in a second.. Give these gentlemen a raise. 5 star service and 5 star people. They are special. Peter B. read more

The UPS Store - Eagles fans love Benjamin and Adam at UPS. - Shipping Centers Near Me - San Diego, California

I had some things that needed to be printed and a employee named Marcos was quite knowledgeable and helpful which makes me want to return to your store. read more

I can't say enough great things about this store! Everyone is always so helpful and attentive, they're usually quite busy but they always make it a point to acknowledge you. Mylehn always has a smile on her face, is willing to drop whatever she's doing to make sure everyone is take care of. She always makes it a point to brighten up my day! Thank you for all you do, Mylehn. read more

Incredibly helpful, quick, and very kind! My favorite UPS store in the area. I highly recommend this location if you need a UPS store. They have a lot of services as well. read more

I needed to have two binders of estate planning documents copied. I thought I would have to leave them and pick them up in a few days, but Irving helped me out right away (fortunately it wasn't busy). Irving was super fast and super friendly. I expected to pay a lot more, so it was an added bonus. read more

This review is long overdue and I hope Estelle is able to receive this praise for her excellent customer service! She had just started working there when I passed through and she wrapped and prepared a shipment so beautifully. Please help me thank her and do something special for her on my behalf! read more

Holiday shipping can be the worst. Extended wait times, delayed delivery options and bad service. I had an extremely pleasant packing and drop off yesterday at this location. Estelle was so friendly and helpful. I really wanted to get my package delivered by Xmas and she found a way! I use this location fairly often as it's near my home. Easy parking and nice staff. Merry Christmas! read more

I've had some great experiences at this UPS Store in the past, especially thanks to one standout employee--a gentleman with shoulder-length black hair and a calm, professional presence. Every time he's helped me, he's been kind, smiling, and clearly cares about customer service. He's a true asset there. Unfortunately, today was a very different story. I came in with two Amazon returns and one Etsy package that needed a shipping label printed. I had my USB with me but asked if I could just email the label. I was directed to a sticker on the counter with the store's email address, so I sent it over. "It's under your box," they said. Then a different employee took over, received the email, printed the label, and casually asked, "Cash or credit?" I said, "Cash," and only then was I told it would be $3 ...to print a single label. Three dollars?! That's like a 300% increase from what I've paid here before. I've paid nothing, or maybe 50 cents--I can't recall exactly--but it was nowhere near $3 to print a black-and-white half-page label. I declined to pay and said I could print it at FedEx for 20 cents. The employee became dismissive and huffily implied I was being difficult, stating, "It's a new policy." So now I'm leaving--despite the fact that the label was already printed and headed for the trash. As I was walking out, he asked for the receipt back. I had two receipts with tracking numbers, and he grumbled, "I don't know which one--I didn't do those," clearly annoyed. It was awkward and unnecessary. And again--this could've been avoided with clearer communication from the start. This wasn't just about the money, it was about how it was handled. I can only blame ownership for two things: 1. Failing to train staff to mention pricing before printing. 2. Failing to honor prior pricing or offer a one-time courtesy, especially when the label was already printed! Not to mention, this person seemed annoyed to be working. I won't describe their appearance, but I'm sure it's clear who is thriving there vs. who's quick to get irritated with customers (which shouldn't happen). One more thing: a clear sign about the price hike would help--ideally placed right next to the email address sign I was told to look at. I ended up going to FedEx, printed the label for 20 cents, and came back to drop it off. I handed it to a woman at the counter and she just stared at me. Said nothing. Did nothing. Just stared. I stared back, waiting, confused. After an uncomfortable silence, I finally asked, "Is everything good?" She paused, then replied, "Would you like a receipt?" I said yes, got it, and left. I don't know if I'll be back. I might just take the extra two minutes to drive to FedEx, pay 20 cents, then drop off at USPS. And that's a shame, honestly, because I used to be genuinely impressed by the service here. Used to be my go-to UPS Store... not so sure anymore. read more

Estelle at this UPS store was wonderful and took care of my shipment seamlessly and quickly. This is my go to location when sending packages and I am always impressed with the service. read more

I didn't ask for a BS response from your store. You charge $3.00 to print a prepaid return label when a store two miles ways charged FIFTY CENTS. Avoid UPS and corporate greed. Shop local. read more

This is an exceptionally good UPS store. Great customer service and a real focus on people. They go out of their way to help and remember their customers. Thank you to the team at this store! read more

Mylenn was really helpful and friendly! I had a lot of confusing paperwork to fax and print and she made it easy!

I love this UPS store. The store itself is small and can be crowded during peak hours but the service is top-notch! When there are lots of people, everyone who works here works efficiently; getting people what they need quickly so that you don't end up waiting for too long. When it's not as busy, you'll realize that they are also very friendly and helpful. read more

I drop off packages at this UPS location, even though it's further from my office then another UPS location. The only reason why I choose to come to this location it takes me an additional five minutes to get here is because of Mylenn. She always receive me with a great smile and is always in a good mood. I love her positive energy. if you want to be treated nicely, I highly recommend coming to see the UPS store on Washington Street. read more

I've done business with this store for more than ten years and my experience overall has been very good. I recently had reason to work with Mylenn, who I judge went above and beyond, cheerfully, which seems to be less and less common these days. Thank you UPS Store for your many years of service, and Mylenn in particular today. read more

Estelle was an amazing associate and had a great attitude when helping our happy return and shipping.

Mylenn was super nice and went above and beyond to accommodate my returns to find the right solution!

Mylenn was extremely helpful and friendly! I appreciate her help packaging my return.

My package was opened re taped and all content was missing minus a few candies. This was my daughter's package I had put together for her for Halloween plus some very important items. It cost me 20.00 to have it shipped. When she took a picture of what she got I was so disgusted and felt violated. I can't believe they steal peoples belongings and still deliver empty content. I called the store and tried asking for an explanation and the person that answered the phone was extremely rude and kept cutting me off like he didn't care. He said someone would contact me shortly but that never happened. They are shady af! DO NOT RISK YOUR DELIVERIES HERE. read more

The UPS Store - What my daughter received in her box from me. What horrible people! - Shipping Centers Near Me - San Diego, California

Estelle was great!! I was having a hard time with my Amazon return and she took the time to help me correct the issue. Would definitely go back there again. read more

Estelle was the BEST!! This location is convenient and always easy to get in and out of and the staff is always friendly and helpful.

Estelle was very helpful and friendly even though the store was very busy , made my return quick and easy!

Estelle was great! I was in a rush to get to work and she made my drop off extremely easy.

I just had the best experience at this UPS store this morning. I was assisted by Nick, who was very polite, helpful, efficient and friendly! THANK YOU NICK!! read more

Marcos at Hillcrest UPS is very friendly and helpful and knowledgeabl!!! Thank you Marcos and UPS read more

Talk about great customer service! WOW. When I walked in this young man asked if he could help with anything & since I'd never been to this location before I said yes. I do A-LOT of Amazon returns & usually use the self service machine for returns but he actually did it for me. Felt great like back in the day when we'd get our cars tank filled by the gas stations attendee read more

Mylenn and Yaar were fantastic! This is my favorite UPS store location Smiles and un-matched customer service Thank you read more

I came and Mylenn help me was super patient and kind!! I had a lot of returning and she is a great employee and a lovely person Highly recommended read more

Mylenn assisted me and was so awesome! Great conversations, very welcoming and amazing customer service!

Close to my house & plenty of parking , everyone is always very nice & helpful - mylenn was very cheery as always . Thank you for the great customer service ! read more

Mylenn always great about recognizing me and grabbing my held packages. Good neighborhood UPS store!

My goto business for shredding, tracking and priority shipping. Myleen is the best!!!

What a great experience! I stopped into the UPS store in Mission Hills/Hillcrest hoping to have some sheet music printed as none of the usual printing places are open on a Sunday. Mylenn and her coworker were super helpful and friendly and got me out in a short amount of time. Thanks a bunch! read more

Mylenn was super helpful with my return today! Thank you for your help and kindness in

marco the assistant store manager was extremely helpful and kind. He helped me so fast. I was very very happy.

I love my neighborhood ups store here in hilcrest. Everyone is so nice and helpful . always happy and pleasant and ready to help . many times they have come out and offer help if i was struggling to carry something . I seem to see Mylenn more & she always brightens my day she is quick and super helpful very welcoming. kerisa and marcos have also been great helps too they are also so friendly . I haven't ever had any issues at this location with returning or shipping items . i appreciate the great customer service and support. The open times are perfect too! they always look like they work well and have fun doing it . read more

The UPS Store - Shipping Centers Near Me - San Diego, California

I came to this location close to my house and Mylenn was great, she helped me with everything I needed! Thank you :)

It was late in the day and we were tired of running errands. We needed to return 2 oversized boxes to Amazon. What a nice surprise to see smiling faces and mucho support on the other side of the counter! Both "James" & "Tony" jumped right in and answered all our questions about the best and easiest way to do our returns. What a valuable service (with lots of upbeat/fun conversation) with no extra time or money spent in the process. read more