The staff are welcoming, this location is usually not busy i get in and out with ease

I was doing amazon return and my package which was unopened and follow return instructions and was told I needed to purchase a $2 bag.I told them that it was original package and no where did it say UPS cannot ship in a clear bag.The manager told me that it was policy in all stores and the ones that allowed this were not following protocol and gave me a UPS corporate number that does not exist.I feel this store is adding on extra cost and poorly managed.Last week or so printer went down and for days any mail or returns customers not getting reciepts read more

How does a easy going UPS store get so much hate? Been coming here for 15 yrs. Never had a problem. People need to chill.

Thanks to Christopher! After dropping off a return to amazon, I realized a second QR code for one of the packages was needed. I was able to work the change with Christopher on the phone, and he was able to use the QR code via my email to him, sooooo I did not have to drive out again to give him the second QR code! Thanks to Christopher. (I have used the UPS store in Rowlett numerous times, but thought this extra service I got was worth a shout out to the great employees who work there.) read more

Cashier could not get my printed label to scan so he wanted to charge me to re-print the label despite having tracking number and label in hand. Took my package as is to another UPS store and they took it No problem ... avoid the store they will try to charge you for unnecessary of charges for BS reasons read more

They must have changed management because this place is fantastic. Might be the wonderful employees. Eric and Vaughn were very helpful and friendly. Service is quick. Definitely a place to handle your printing and shipping needs. read more

The guys there were professional and friendly. I so appreciated their help yesterday as we had to print something for a passport application quickly and the guy at the counter was so helpful and knowledgeable! Great price too! Thank you read more

CUSTOMERS BEWARE! Save yourself the heart ache and go to Fed Ex (we had to learn the hard and expensive way). Experienced terrible customer service after shipping a package 11/5 via Next Day Air (the most expensive & fastest option) that did not arrive timely. Also should you encounter any disruptions, local & corporate customer service will send you around in circles playing the blame game & giving you inaccurate information. On the date of the Kentucky cargo airplane explosion (an operational failure on UPS), all impacted next day air customers were offered no partial refunds or store credit and only given empty apologies they were sorry it happened. Zero accountability or remedies offered to high paying customers after an agreed upon service was not met due to a service interruption that was solely the fault of UPS (not the customers). Again do yourself a favor and go with other competitors who value return customers for their top shipping packages! 11/18 Edit in Response to UPS: As stated before, this was not weather, a natural disaster, or any external force majeure condition outside of UPS's control. A mechanical failure of a UPS-owned aircraft is, by definition, an operational issue, which is exactly what the Service Guarantee is designed to cover. The crash and subsequent grounding of other aircrafts were direct results of UPS's internal operational failure--not an external, uncontrollable event. Denying refunds under these circumstances misapplies your own policy. UPS cannot simply redefine an internal mechanical failure as an "emergency" to avoid honoring the Service Guarantee. Every delay has a cause, but the cause in this case was not external; it was rooted in UPS's own fleet and maintenance operations. Customers should not bear the financial consequences of such internal issues--especially when paying for your most expensive overnight service. Once again proceed with caution as UPS has proven they can modify terms at a whim to absolve themselves of liability in regards to your package. That is fraudulent, untrustworthy business practice and customers deserve to spend their hard earned dollars elsewhere. read more

Very unprofessional location. I had an issue with my shipment and asked for a refund since the package was not delivered on time. The manager of the store, Brad, refused to take any ownership for the mistake and was extremely rude, claiming "it is corporate" responsibility, we are just a franchising and hung up on my face. If this is really the manager of the store, you can expect to be treated like nothing by them. Find a decent place to take your business to. I will next time. read more

This specific UPS store in Rowlett off Lakeview Pkwy. is AMAZING! Staff is always very helpful, knowledgeable, and more importantly have a wonderful customer service attitude! Staff, even in their high peak busy months share welcoming smiles the minute we walk in, making our visit a pleasant one. Highly recommend this UPS location in Rowlett! read more

Go here all the time. They acknowledge me when I walk in! That is huge! Love the fact they play Christian music. Keep it up guys and gals!

Submitted an order to be printed for a meeting. Arrived at the store at the time designated on my receipt only to be told my order was canceled and they don't have the printing capability advertised. No notification of cancellation was sent to me at all. Had I known this, I would have ordered elsewhere. Now it's too late and I will not have the documents I needed. Highly irritated! read more

Only needed to drop off pre labeled boxes. The store closes at 4pm, got there at 3:58 and the doors were already locked. The guy just shook his head and said "no" through the door. Can't believe how incredibly rude they were. read more

The staff at this location are always kind and attentive. They go over and beyond to assist.

Best and fastest UPS store in the world. The people giving bad reviews are entitled nitwits. read more

Always fast and friendly! Love that you can return Amazon purchases through them. Will always be my go to location.

Friendly & helpful staff Convenient location & hours of operation They have supplies & boxes which is beneficial when you're trying to mail something last minute. read more

It must be management- every time I go here (and it's often) the employees are so indifferent- every one of them- they just all seem to hate their jobs. Today I returned amazon items, didn't have the label for one item for some reason and they charged me $3.00 to print it ;( at the same time someone else was being told a box for her 24" x 8" item would be TWELVE DOLLARS. No one is friendly or welcoming- like I said it must be management and a miserable place to work. read more

I was very disappointed with the way the owner treated me and do not recommend going here. I came in cause I needed a paper notarized and shipped to my school. The first time I had it notarized they spelled my name wrong, so this was the second time having to get it notarized. When I got there I realized I left the sheet at home and asked if I could emailed it to them from my phone and was told yes. To notarize the paper, all they needed to do was sign the name on my drivers license and date it. I explained this was the second time paying to get it notarized and shipped, so there could be no mistakes. When it was time to pay they charged me $4.00 just for one sheet I emailed to them. I email stuff to office max, kinko, and fed-ex often and they have never charged, because I am using their services. When it was time to pay the shipping fee, I realized I left the other sheet, but to email it was another $4.00. I payed for the notary and $4 email left. Because of time constraints, I shipped the package by Fed-ex which was closer to my house in Rockwall, TX. Well!, I got a rejection letter from the school telling me it had to be redone a third time because the notary only wrote a day on the form and not the year. The employee understood and wanted to make it right, but the owner was rude and genuine. He said basically he would redo the notary part but it was my problem to pay to have it reshipped. I explained that this would be my third time having to pay to ship it, for a mistake that they caused and but he basically said he did not care. read more

This UPS store has the worst customer service. The employees seem to be in a bad mood and terribly rude every time I visit. They're never welcoming! On the contrary, seem to be annoyed when a customer walks in. It's weird because UPS is one place I usually get great service from the friendliest and most welcoming employees except this store in Rowlett. read more

I had to take time to provide customer excellence to Kirk at the Rowlett location on Wednesday, 05/25/22 at 6:22p.m.. I was the last customer of the day. He was so patient with me and helped me to get a package prepared so that I could make a return to a vendor. He did not rush me, rather took his time to help me. He also helped other customers while I completed my paperwork. Thank you Kirk for all you do. Your kindness has not gone unnoticed! read more

I have used this location for many years. It has changed. Not for the better. There is an unprofessional atmosphere here now. Mistakes happen every time I go... Notary, Shipping, every time. Even other customers have commented while I was there. I am very disappointed in this location. read more

If I could post negative stars I would. My daughter just had the absolute worst experience with customer service in her entire life at the Rowlett UPS store off of Lakeview Pkwy store. She was attempting to bring back Amazon returns, and the person behind the counter proceeded to rebuke her for not being organized enough. When she said that it wasn't hers but her mother's, and that she (me) had literally labeled each item and marked the number next to each code, that seemed pretty organized to her, he then proceeded to tell her she needed to go back where she came from. When she asked what exactly that was supposed to mean, he replied go back to wherever you're from and print off the paper. He refused to even attempt to scan a code on the phone, and proceeded to tell her he knew what he was doing and she didn't know what she was doing. That's only 2 of the rude and disrespectful things he said to her. When I called up and asked to speak to a manager, this same individual got on the phone, and when I expressed my complaint he said he knew who it was and he would talk to him. I said, wait a minute. Was it you? I could tell because he had the accent that my daughter mentioned. He said, yes it was me. I asked him if he was even the manager and he said no, I'm the assistant manager. I said I would like to speak to the actual manager then. He told me he wasn't there. I asked when he would be there. He kept saying he didn't know and there was nothing he could do and tried to get off the phone. When I said that I was going to keep calling until I spoke to the manager, he then proceeded to tell me he WAS the manager and the owner. So I said, "Oh, great. So you sit and lie to your customers on top of treating them with disrespect and meanness." He then went into something about how he wasn't rude, and I told him if he wasn't going to acknowledge that that was terrible customer service then I would keep calling until I spoke to a real manager. And if he really was the owner and manager, then I was going to spread this on social media. He said fine, do what you need to do. My daughter is a manager of a restaurant and has made it to that manager position in 9 months because she understands customer service. She treats everybody in that role with the utmost respect because she understands their jobs can be thankless. To be treated like she was a negligent child in return was WILDLY unacceptable, but all the lying and evading if he IS the owner and manager, is some of the worst business practices I've come across. read more

Stopped by here today to return some internet equipment. They were fast and friendly. David helped me and was very professional. Really nice experience. read more

There seem to be a lot of negative reviews for this store. I've used it twice in the last month and have had no problem at all. The employees were efficient and friendly and handled my shipment with ease. I don't need them to fawn all over me, just do their job and get me out the door which they did. I will use this store again. read more

100% MARKUP ON POSTAGE: The cost they charge to print postage is way too high. I was there dropping off an AT&T box, which is free, and needed to send another package to CA. I asked to just send it the cheapest way possible. I was quoted $8.20. That seemed high so I questioned the price and was assured that it was the cheapest option. Once I agreed and paid, the cashier printed a postage stamp for $4.10 and put it on the envelope. That's a 100% markup just for printing the stamp. That's rediculous. This place may be fine for sending UPS packages, but avoid at all cost if you just need to send by mail. read more

Wouldn't let me insure my package unless I purchased a new box from them. I ship things all the time and have never been told this. Only stopped because I was in the area. Will not use this location again. Will use the one in Sachse. read more

Last week I brought in a 24x20 picture to have an estimate on having it packed and shipped for my mother's birthday. The clerk said it would be $40 something to pack and $30 something for shipping to the Cleveland, OH area. I elected to pack it myself at that price and he sold me a box 36x30x5. box for $12.00. While that seemed like an excess amount for a piece of cardboard and it was too big I thought it must be the next standard size that the picture would fit. I packed it over the weekend and when I brought it in today the cost had gone up to over $70 for the cheapest method. When I asked him why was it now doubled he said because the box was too big. The box that they sold me without mentioning that it would double the shipping price. Why can't you give negative stars. read more

BEWARE of this place avoid at all cost, read all reviews before going to this location. I don't want put my altercation but wish i read all the reviews before doing so. read more

Absolute WORST service and customer service EVER by rude owner - C.K. Patel. Shipped a pkg. with this store - not only did it arrive later then promised, additional taxes were due , and owner refused to do anything saying "You signed a paper - can't help you" . Being in the retail business, I understand how customer service makes or breaks a franchise - this owner is deplorable and simply doesn't care. He is fortunate enough to have a franchised business with UPS - learn to appreciate and respect your customers - they pay your salary. Better yet - go back to Asia , we don't need your unappreciative attitude here in Rowlett. read more

Is there a minus star? Clerk looks at my item, tells me $30 for packaging plus shipping. I'm on my lunch break so I agree to be fleeced, then he takes over a phone call and instead of putting the call on hold to finish me just ignores me. Left frustrated, insulted and will NEVER EVER use a UPS store again. Ya killed it! read more

Not much to say, very convinient location, i can knock out several errands at the same zip code.... friendly staff, i have no complaints

What a shame!! Rowlett UPS will only try to send a fax 3 times! If the number is busy, too bad. No more tries. Guess it takes too much effort to try 4 times. Store not even busy. Sad customer service read more

Saul was very helpful! He even came outside to help us get some bulky boxes out of the car and into the store. He explained the shipping options and helped us choose the best one. I really appreciate how friendly and helpful Saul was! And although we were taking up a lot of space, the other worker helped other customers in a timely fashion. Great customer service! Thank you!! read more