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    The UPS Store

    3.3 (3 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 1 month ago

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    9 months ago

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    Local

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    Photo of Don O.
    20
    17
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    7 months ago

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    Local

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    Photo of Tanya M.
    100
    13
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    1 year ago

    Staff is so helpful! Great new store located right off the 78 in the Walmart shopping center.

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    Local

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    3.8
    (30 reviews)

    When I think of UPS, I think almost exclusively of a long line of customers with Amazon returns…read more Back in the day, Kohls would offer $5 credits for returning your Amazon packages there. Loved that. Now however, I find UPS is the easiest place to drop off Amazon returns. All the residents of Wylie/ Murphy seem to feel the same way, as any time I enter this location this are at least 1-4 others likewise seeking to return things. There's occasionally some drama like the poor couple being told that their giant rectangular boxes of curtains will cost over $50 to ship back to Amazon and they need to call this number (extends paper to them) to see if they can get that fee waived by Amazon. I've had an increased volume of returns to make lately, and enjoyed making some small talk with others as I wait my turn in the line in this store. It really seems like 80% of the workload here is Amazon returns, but it could be just the windows of time I go in there. There are usually 1-2 people working, so depending how many returns and how many employees, it can take a bit to get through the line, but it's still ALWAYS faster than USPS to reach the front of the line by a landslide. I have no complaints. The employees are friendly, and it must be VERY repetitive scanning in all those barcodes. I work really hard to select "UPS" on the drop down on Amazon and still have accidentally pressed "Whole foods" on at least 10% of my returns. The employees here handle the mix up with patience, explaining to every customer how to cancel the return and select UPS over and over and over again (certainly not just to me!). No major complaints. Only minus one star because if you have to recreate one of your return labels you kind of can end up in a no man's land waiting as they move on to other customers and forget for a bit you had that last label ready. Clean, crisp interior and all my returns have gotten back to Amazon without issue!

    This store is family run and very accommodating to the customer needs I have been a local customer…read morefor 2.5 years and haven't one complaint! Thanks so much! David is especially helpful when I forget my key to check my box! Much appreciated!

    Printable Wisdom

    Printable Wisdom

    1.0
    (2 reviews)

    This business has an Etsy presence, and that's where I found it. My experience with the service Was…read moreterrible, probably the worst I've ever experienced from a business... In particular the person I was dealing with was the business owner Ashley Gardner herself. I was looking for a gift that I needed by 9/19, with her own self-imposed timeline of two weeks to get a proof of a custom family portrait, this put expected delivery on 9/18.. I realized I was cutting it close, but that was ok.. if it came a couple days late I'd live. So I went ahead and ordered on Tuesday 8/28, and This meant I was expecting to see a proof by 9/12. Thursday 9/13 rolled around, and I was thinking about cancelling, but I was worried she had already done work on it, so I messaged her and asked about the status, she assured me that it would be ready on 9/14. Well, it was pretty late in the day on 9/14 and it looked like no proof would be offered, so I again wished to cancel, and again, felt bad if she had already done some work on it, so I decided instead to offer to still buy it for a 20% discount for each additional day it was late, or to otherwise cancel. She then canceled (yay!) the order and called my offer to still buy it at a discount "rude." Ok, well, sure, maybe one could see it as "rude" but I think that was a misunderstanding, since, as I explained, my intention was actually to cancel but I felt bad if she had done work on it so (graciously, I thought) offered an alternative. Even if a misunderstanding leads you to think a customer is being rude, who freakin says it to a customer, and then also says, "please don't contact me anymore I have many wonderful customers who don't behave this way." Like what's the point of that other than to make the customer feel crappy? What's rude is to not follow through on your commitments, so perhaps she was just projecting her own rudeness onto me? Who knows. Either way, get some therapy, lady! Uh, jeez lady, sorry I was holding you to your own timeline because this becomes more and more worthless to me the further away from 9/19 I get. I could have gotten this custom portrait from any number of other Etsy folks reselling the same clip art library, but I trusted you, and now it's too late for me to seek out an alternative. Actually, maybe I'll save myself a few bucks and do it myself. It looks like the clip art library she uses is this one: https://creativemarket.com/Glanz/691377-Personalised-Portrait-Creator This review should be on Etsy, but I guess you can't report the horrible service you receive if your order is canceled on Etsy, which is no doubt what gave her license to treat a customer so poorly. So in summary, If you want/need a reliable turn around don't use her. If you don't want your your character questioned and to be personally attacked, don't use her. Edited to add: she saw this review and called me "hateful" LOL.

    I would never order anything from this site again. They are selling personalized family…read moreillustration portraits with the following ad: A timeless keepsake, that will be a conversation piece wherever it's placed! These custom portraits are drawn individually to capture the unique characteristics of each member of your family. Every inch of this design is 100% unique to you. I ordered and received proofs which they said you can comment on for changes. I gave my changes and was told they could not do the changes requested because it was a stylized drawing. WTH does that mean. The changes I wanted were with eyes and nose due to Filipino background. Not sure what the purpose was in sending photos and describing information for the portrait if the could not do anything requested. When I asked to cancel the order and refund, I was told they could not do that. Instead while I was at work they kept emailing me stating they were checking back and I was like check back on what. Instead of telling me what, they changed by order from a canvas print to a digital order and refunded $35 without my permission. Then I am told to stop emailing them. This is a rip off and please do not order anything from them that you want to look like you, your husband or your family. Waste of money. I give them a 0 rating but had to mark a star just to post review.

    The UPS Store - shipping_centers - Updated August 2026

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