This business has an Etsy presence, and that's where I found it. My experience with the service Was…read moreterrible, probably the worst I've ever experienced from a business...
In particular the person I was dealing with was the business owner Ashley Gardner herself.
I was looking for a gift that I needed by 9/19, with her own self-imposed timeline of two weeks to get a proof of a custom family portrait, this put expected delivery on 9/18.. I realized I was cutting it close, but that was ok.. if it came a couple days late I'd live. So I went ahead and ordered on Tuesday 8/28, and This meant I was expecting to see a proof by 9/12.
Thursday 9/13 rolled around, and I was thinking about cancelling, but I was worried she had already done work on it, so I messaged her and asked about the status, she assured me that it would be ready on 9/14.
Well, it was pretty late in the day on 9/14 and it looked like no proof would be offered, so I again wished to cancel, and again, felt bad if she had already done some work on it, so I decided instead to offer to still buy it for a 20% discount for each additional day it was late, or to otherwise cancel.
She then canceled (yay!) the order and called my offer to still buy it at a discount "rude." Ok, well, sure, maybe one could see it as "rude" but I think that was a misunderstanding, since, as I explained, my intention was actually to cancel but I felt bad if she had done work on it so (graciously, I thought) offered an alternative. Even if a misunderstanding leads you to think a customer is being rude, who freakin says it to a customer, and then also says, "please don't contact me anymore I have many wonderful customers who don't behave this way." Like what's the point of that other than to make the customer feel crappy? What's rude is to not follow through on your commitments, so perhaps she was just projecting her own rudeness onto me? Who knows. Either way, get some therapy, lady!
Uh, jeez lady, sorry I was holding you to your own timeline because this becomes more and more worthless to me the further away from 9/19 I get. I could have gotten this custom portrait from any number of other Etsy folks reselling the same clip art library, but I trusted you, and now it's too late for me to seek out an alternative. Actually, maybe I'll save myself a few bucks and do it myself. It looks like the clip art library she uses is this one:
https://creativemarket.com/Glanz/691377-Personalised-Portrait-Creator
This review should be on Etsy, but I guess you can't report the horrible service you receive if your order is canceled on Etsy, which is no doubt what gave her license to treat a customer so poorly.
So in summary,
If you want/need a reliable turn around don't use her.
If you don't want your your character questioned and to be personally attacked, don't use her.
Edited to add: she saw this review and called me "hateful" LOL.