The staff are welcoming, this location is usually not busy i get in and out with easeread more

I was doing amazon return and my package which was unopened and follow return instructions and was…read moretold I needed to purchase a $2 bag.I told them that it was original package and no where did it say UPS cannot ship in a clear bag.The manager told me that it was policy in all stores and the ones that allowed this were not following protocol and gave me a UPS corporate number that does not exist.I feel this store is adding on extra cost and poorly managed.Last week or so printer went down and for days any mail or returns customers not getting reciepts

When I think of UPS, I think almost exclusively of a long line of customers with Amazon returns…read more Back in the day, Kohls would offer $5 credits for returning your Amazon packages there. Loved that. Now however, I find UPS is the easiest place to drop off Amazon returns. All the residents of Wylie/ Murphy seem to feel the same way, as any time I enter this location this are at least 1-4 others likewise seeking to return things. There's occasionally some drama like the poor couple being told that their giant rectangular boxes of curtains will cost over $50 to ship back to Amazon and they need to call this number (extends paper to them) to see if they can get that fee waived by Amazon. I've had an increased volume of returns to make lately, and enjoyed making some small talk with others as I wait my turn in the line in this store. It really seems like 80% of the workload here is Amazon returns, but it could be just the windows of time I go in there. There are usually 1-2 people working, so depending how many returns and how many employees, it can take a bit to get through the line, but it's still ALWAYS faster than USPS to reach the front of the line by a landslide. I have no complaints. The employees are friendly, and it must be VERY repetitive scanning in all those barcodes. I work really hard to select "UPS" on the drop down on Amazon and still have accidentally pressed "Whole foods" on at least 10% of my returns. The employees here handle the mix up with patience, explaining to every customer how to cancel the return and select UPS over and over and over again (certainly not just to me!). No major complaints. Only minus one star because if you have to recreate one of your return labels you kind of can end up in a no man's land waiting as they move on to other customers and forget for a bit you had that last label ready. Clean, crisp interior and all my returns have gotten back to Amazon without issue!

Today I went to the UPS location as I do weekly to ship packages for my boutique or Amazon returns…read more Krish was so friendly and helpful . The entire team at this location is personable!

Knowledgeable staff. Sometimes the line looks long, but well-trained staff make it move quickly…read more My packages have never gone astray.

As a work from home, professional, I absolutely appreciate the professionalism and courteous…read moreapproach of the team at the UPS Heath location. Cam, in particular exemplifies, everything that UPS should be proud of; professional courtesy, attention to detail, and adherence to best practices with notary services. I strongly recommend this location and they have made a customer for life. Ken K.

Avoid printing here, mailing or sending via UPS is fine. I…read moreused to use this location a few times per month but the past 1.5 years, I avoid it when possible. Their employees fluctuate and often aren't trained well. A few month ago their printer kept jamming when I was trying to print a 60 page job. The employee went to get someone to assist, the man told me to go somewhere else because it couldn't be fixed. Today I sent a print job at 9:15 AM requesting a quote. 5 hours later I phoned to check if they received it and get that pricing quote. A female answered but a male was in the background telling her what to say. (English was a struggle with both but the female was being very patient.) Initially, he told her that there was no email. While I was verifying the email I sent it to, I heard him say they did have it but it wasn't ready yet. I clarified that I was looking for a quote first. Explained the details of my email, pricing on 65 lb card stock and considering adding cutting to the job. The female was struggling relaying this and told them man I was requesting to speak to him. He said put the call on hold. I hung up after 5 mins. 45 mins later I nice male phoned me back to tell me there was no such thing as 65 lb card stock. 65 lb is Very common paper. I'm thinking this place may have switched ownership. The location on 78 is farther but has had customer service training.

Very disappointed. They recently started taking USPS orders too.The crew actually are not trained…read moreprofessionals as they showcase. One of my USPS order was returned back due to incomplete paper work. I took it back to the UPS center, they resent it back under the same labeling. I pointed it out and they claimed that's the process. The tracking still shows delivery that was returned initially. When I reached out to them, they said it could be the USPS problem and that's why they insists to take UPS with additonal charge so they will 'help' with tracking the item. They have no idea about the whole eco system.

I liked how quick and easy this location was, after I was done shopping at the nearby Walmart. I…read moretypically use another UPS location and all of my Amazon returns are expedited, along with a same day refund from any company I make purchases from. For some reason this location took a few days before I noticed my refund. Could simply be different store procedures but something to either call and ask in advance or be aware of with drop offs. For Amazon returns, at least.

I got ripped off. Place was busy with all the Amazon returns on a Saturday. Charles waited on me…read morewhile I mailed a package charge was 14.61, all I had to cover it was a hundred dollar bill. So after I was hurriedly handed change coins and cash all at once, and he yelled next. I left. Wasn't till the next store I noticed he gave me back only $75 bucks and change not $85. So now it cost 24.61 to mail the package. You got me! Hope it was worth losing a lifetime customer.

Clean store & they offer a self amazon return kiosk so you don't have to wait in line! Super…read moreconvenient!

This location is fantastic. The employees here are always so welcoming and greet you with a smile…read moreon their faces. One of the employees (I believe his name is Eddie) is always so helpful! They offer notary services and USPS drop offs. I always panic a little when it comes to packaging items at these stores but the employees here are always so helpful. I appreciate yall!

I don't think same day work should require an extra fee. $15…read moreI went with self print and was pleased with the ease and speed of the work. The employees were very helpful. It wasn't busy at that time.

Came to this location for my first time and right as my husband and I walked in Sally was a…read morecomplete delight to be around. She showed me how to email my documents to print and go thing to get them printed out. The payment for that was very little at all and for the use of the fax machine too. She had us in and out in five minutes just about. I love how the set up of the store is cause everything is laid out so simple and easy to find everything I was looking for. The staff here is nice but Sally was very welcoming to us and very one who came in for any services. We will definitely be coming back for any needed services and will be spreading the word about how nice this place is.

When I was thinking about setting up my LLC last year I came here multiple times for notary…read moreservices, welcome to being ADHD, and they were so kind and helpful throughout the process. I couldn't have asked for a better price, even with the multiple needs for it on my side! Thank you for the grace!

Many thanks to JR in the printing department for doing a fantastic job on our Boy Scout Court of…read moreHonor program!! His ideas were excellent and the finished product exceeds my expectations. Definitely taking future printing projects to this store!

Beware.... these people over-charge. They asked for $597 to ship a large box, that UPS shipped to…read moreme for $192.50. When I asked them to justify the cost, they became annoyed and simply said "that's our price".

In my opinion, this organization is the worst shipping company in the U.S. No flexibility,…read moreovercharge on secondary services, and arrogant. If anyone gives them five stars, they don't ship very much. I would definitely look for someone else to provide your shipping needs.

I've been going here for years. They take a lot of care with each customer. Thank you, Donna for…read morethe quality of care you give your customers.

He was willing to do my small order when no one else would. He did a great job and was very nice. I…read morewill be using him again and again!