Great service at a great price even on big orders !!! I would recommend them for anyone who needs…read morequick and professional service.

Had about 300 invites done here. They were done the same day with great quality! Did research and…read moregot quotes for other places for twice what I paid here. Will be going back again!

Aviv is TOP notch customer service, honesty & very accomodating. I am a single women w/ no…read moreexperience driving box trucks & he set me up so i was comfy & understood what I was doing, basically giving me confidence to figure it out. Aviv is just a bad a$$, straight forward, realistic & helpful guy that you want on your side during a move or anything that could be stressful. Hands down made my moving experience smooth!

I've been using this business for a lot of years now, since Aviv was on Ogden. I've had PO boxes…read morewith him, and he handles all my shipping. When my daughter recently had to move a bunch of furniture, I even went to Aviv and Tammi for a U Haul. Always makes things very easy, you always get the best deal, and in fact the whole family is great. It's nice to have a business like this right in the middle of town.

The staff here was highly knowledgeable and very easy to work with. They helped me get some…read moredocuments sent out and saved me a bunch of time! Highly recommend!

This place is excellent. I came in to mail a suitcase, and they got really clever about making a…read morebox to accommodate the suitcase. While they had larger boxes, they explained I would've been charged more for shipping. Truly going above and beyond to help me as a customer and save me money. 10/10 great service and kind people.

This is a great place! The owners are very helpful. They are very friendly and kind. I had…read moreseveral important items delivered and needed forms notarized and copied. The work was awesome. And the dogs are very friendly and sweet! Highly recommended!!!

They are excellent,all your mailing and printing needs can be met here. I have a hard time getting…read morein and out of my car so the drive up window is so very convenient. And You always get a receipt.

This place rocks. If you are like me and you get sick of playing the "will the UPS guy show or…read morewon't he show" game, or has had their mail thrown over their fence into the snow, or has had too many delicious wine club shipments sent back because there was nobody to sign for them, or hates having personal packages sent to work, The Mail Center gets top marks. - You can rent a mail box at a reasonable price and access it 24/7! - You get a street address, not just a PO Box #. - They will accept packages from all major mail services on your behalf. Just pick them up during business hours if they don't fit in your box. - Sell a bunch of c**p on fleabay? Just drop it off and they will take care of all the shipping for you. Just settle up later. Bruce who runs the place is one of the nicest guys you'll meet and will recognize you the second time you come in! This place is well run, very convenient and extremely reasonable. If you live or work in Vernon Hills, go in and they'll help you avoid a ton of hassles from the incompetent USPS and the inconvenient UPS!

Located towards the end of a strip mall off of 60. This place seems extremely outdated. The…read morecounters and cabinets are pretty beat up and the lighting is pretty dim. I have been to this location multiple times, only checked in once. There only seems to be one worker here at a time. They are always friendly and eager to help. I would say that they are cheaper than Fedex Office (in the strip mall across aspen). Despite the interior, I recommend this place. The technology seems outdated but it works! And they have all of the last minute shipping supplies you'll ever need. This place could use a facelift then it'd be 5 stars. At least in my opinion

I had to come to the store for their fingerprinting service. Naomi and the other staff member were…read moreso pleasant to do business with. They were both so kind, friendly, welcoming and eager to help me. Naomi took care of my service and was very professional and prompt. I wasn't in the store very long, but for the short time I was there I couldn't help but notice the excellent service they were providing their customers. They were truly eager to please and willing to go above and beyond to keep their customers happy. It's so nice to deal with a company that provides such excellent service. I definitely won't mind coming back to this location.

Words cannot even begin to express the amount of help and suggestions that we're offered to me from…read morestore manager Naomi. While attempting to send a 22x22x22 baby shower gift to San Antonio, I was first quoted over $130 at UPS. I took my box home and re wrapped the gift in a 18x18x22 box. Brought the box back to UPS only to be quoted over $80 this time. Both times the workers just starred at me and offered no other suggestions. Just that it's the size of the box and where it's going, nothing they could do. Fast forward to meeting my lucky star Naomi. After receiving the same over $80 quote, she asked about the contents of my box. She then proceeded to measure my contents and offered a whole new suggestion and box size. Naomi going the extra mile and beyond, allowed me to cut my shipping cost to half. Just by knowing the contents and that it could fit in a 10x10x20. When you're good at your job and concerned about your customers versus just collecting a paycheck, it makes a world of difference. Thank you Naomi for all of your help and knowledge!

**I sent this email directly to the store email more than a week ago with zero follow up. I haven't…read morebeen able to locate the contact information or ANY information on the franchise owner. This location is absolutely useless. if you want to drop off an Amazon return using their kiosk, then it's perfect. Other than that, drive over to E. State. I went there a couple of days ago with exactly what I'd walked in with in March 28th at this location and was in and out in less than 10 minutes. The employees at this location have no interest in doing their job. AT ALL. a complete waste of my time and energy. I will not go back there for any reason, as I would rather drive out of my way to do business at a store I know will be helpful if I need assistance.** I hope this email reaches the store manager and then also the franchise owner. I have been coming to your location for several years now for various needs and have always experienced helpful employees while there. On Saturday March 28, 2026, some time between 12 and 1pm. The employee whose counter I was called to was Aurora. I had multiple items I had carried into your store. Unfortunately, a medical condition is forcing me to leave a job behind and it's time to return all of the equipment. I was sent an email with instructions that I followed when I came into the store. From the moment I walked up to the counter I felt as though I was an inconvenience to Aurora. She saw me standing with my 10 year old daughter at the island counter with my pile of items, and when I walked up to her explaining what I needed she asked me if what I had placed on the counter was all of the items. I said no, and helped my daughter bring what was already inside to the counter, then asked her to go to the car and grab the last two things. The email from my company indicated that I should bring the items in and then show the QR codes attached to the email to the UPS employee in order to ensure I had each item to be packed. I did as instructed. Aurora became agitated when she scanned the code, telling me that it didn't tell her anything. Insisting that she couldn't help me and there wasn't anything she could do because the code didn't tell her anything. I explained to her that I was following the instructions in the email word for word, and if she wanted she could read them herself to see if I'd missed something. Her response was curt and rude as she said "No, I'm NOT reading your email." I said, " Okay, then what would the next step be?" She told me she didn't know because the codes did not tell her anything and she cannot help me, all the while continuing to treat me with rudeness and disrespect without reason. At this time I confronted her by asking if there is a reason she had been giving me a bad attitude from the moment I walked up to the counter? She responded no. She attempted to correct her behavior but failed. She scanned one of the QR codes again, again disrespectfully told me she can't do anything, see anything or help me and she doesn't know what I expect her to do. At this point I had had enough, she had a bad attitude, adopted a seriously disrespectful tone in an increased volume and all in front of my daughter. I chose to pack my equipment up as best I could. I let Aurora know that I did not appreciate the way she treated me the entire time I was at the counter, de as though I was an inconvenience in her day, being talked to so disrespectfully and being shown no regard or assistance in finding a solution to the issue at hand. I remained calm as my child was still present. We walked out with our things in our arms and put them back in our car. It was a complete waste of our time, a significant amount of time. And also of my energy. It took me days to get everything gathered and carried to my car due to my chronic illness and it flaring up due to the weather changes we've been experiencing. I had to take it out of my car again as we had a trip to my parents' planned for my daughter's spring break. It seems petty or small, but for someone who deals with chronic illness, this type of interaction snowballs my symptoms, not to mention the work it took me to finally get everything in my car. I came to a location I frequent expecting the same experience I usually have. But instead I was met with bad attitude, being made to feel like an inconvenience and poor customer service from the moment I walked in. I am not looking for anything in particular. I just wanted to be sure someone knew of her poor behavior in order to offer the opportunity for improvement.

I feel the quality of service from there morning shift members are trash. Horrible attitudes but…read morethat could come with lower wage people. If you seek orderly and professional service I suggest NOT to ever use The UPS store. Lindsay Wilczewski has low quality minions as employees.