It was quite warm inside the store and crowded, but staff got through the line pretty quickly. The staff was very nice and accommodating. The best part is that my package made it overnight to its destination at the right time as promised. read more

The gentleman in the store was so great with my glass statues I was mailing to Florida. He listened to me and did t rush the wrapping. I'm so glad they let me wait and watch. I'm so confident these statues will arrive in their new home in one piece the way they were sent. read more

Friendly and efficient. Able to answer my questions. Nice addition was how friendly the representative was to my grandson!

Had a package turned away multiple times from TMobile, the store refused to accept the package, stopped by twice, called multiple times, was told by UPS that the store refused to accept the package, stopped twice, the Asian gentleman & an Asian lady were both very dismissing, sounded like they didn't care about receiving packages that were originally directed to the customer's homes, maybe because they would receive any payment for their services, i will never use them nor will i recommend to anybody i know. The Asian male told me to my face that he wouldn't accept the package, as it was originally sent to me address, i was suckered by UPS to pay $ 20.00 to sign to some UPS B/S, claiming that i could have the package forwarded to the UPS store & that i could pick up the place @ the UPS Store, but it wasn't the case at all. UPS was as much of a disappointment as the UPS store, they kept sending me emails stating that the package was going to be delivered to the UPS store for the next 5 days, even after i spoke w/ a csr rep & advised that the package was already returned to the sender, they're perfect for each other. Will never use neither , look elsewhere if you're looking for a good customer service. I would've given them a 0 if i could. Looks like other people had the same experience i had. . read more

The new owners and staff make this a pleasant place to drop off packages now. They actually smile and are kind and are focused on customer service. read more

Horrible staff! Closed the gate as I was walking in and then walked to their cars chuckling! I will go The down street to send out my packages as I will NEVER step food in this store again! I would give it a 0 rating if that was an option. This isn't the first time I have had horrible customer service, but it is the LAST time. They are very rude and try to rush you through any transaction and if you take a second longer than they want, they roll their eyes or walk away. read more

The worst customer service. Can't wait till we move so this is no longer the most convenient location. Staff is terrible. They could do with a lesson in customer service read more

I went to the store in Rockaway New Jersey because I needed a notary for an important document that I needed to send to my attorney. I called ahead of time and they told me the notary was there until 5 PM I arrived at 4 PM. When I walked in there was a woman blocking my way I politely asked her if she was online and then this, I have no other way to describe the employee and he did not have a name badge on, skinny, short young man with dark hair yelled at me, you're next! I walked up to him and then he pointed at the scale for me to put my paper there I looked at him he refused to look me in the eye and I said I need this notarized, he then didn't say anything and then pointed at the other side of the desk for me to go over there like I was a dog. He said I need to see your drivers license, no please or any type of courtesy. I gave him my license he abruptly told me to change the county on my form which I did told me to sign it I did then he signed it notarized it told me to sign a document again being very rude I did so and then he said that's five dollars. I reminded him that I had to send it to the address on the document to my attorney. He told me it was $27 to have it overnighted I said it didn't need to be overnighted and he told me it was $13. He printed out another form pushed it in front of me and said sign again no please no courtesy. I signed it and asked is that my copy he again rudely said no. He pointed at the credit card machine I put my credit card in told me to authorize it again rudely and then handed me a receipt and mustered a rude thank you. And then yelled at the next person, there was only one person waiting that they were next. In the background was a overweight older man with a beige shirt on it looked like he was a supervisor. Both of these employees should either be thoroughly re-trained or terminated. I am a pretty big guy and I have a temper, I thankfully did not lose my temper. I cannot remember the last time I was so disrespected. I also didn't say anything because I didn't want him to be malicious and not send this document to my attorney. I will never use the store again, it was also very dark and dirty and disgusting. You should all be ashamed of yourselves. The response I received from the supervisor at the store proves why they have such a low rating on yelp and Google. If you read my posting I did not lose my temper I was having a great day until you're rude employee barked at me and he wasn't yelling because of a mask I have perfect hearing it's because he's miserable and rude and obviously so are you. Don't worry I will never come to your horrible store again and your response just proves how incompetent you are read more

Never again....ever. Life is hard enough without walking through the door and having these two Gestapo wait on you... Nasty and rude. Cranky and crappy. Never mind paying 4 bucks to print 2 sheets of paper. You are a major inconvenience to the owner of this store. I will gladly keep driving to the next town. read more

Store manager Joseph Marrone is not nice to customers. Also his "managing" skills are lacking! He builds up lines by making people wait far behind the plexiglass window even if you are next in line with a face covering. He make you drop big return box down at the counter and makes you go back way behind the plexiglass, then when he is ready to see your label he will have you keep doing this dance of back and fourth until the transaction is complete. It's pointless system he has in place. This guy is older and should be retired and not working a job he clearly doesn't enjoy. Just look at most of the reviews...mostly 1 star...the proof is there! In reply to your post, I don't think standing behind the plexiglass isn't safe. I was asked to stand about 6 feet away from the plexiglass and I had a face covering. I was told to put my big heavy box down then go back to stand way behind the plexiglass (six feet) then show my label code while going back and forth six feet. That's a stupid dance to make a person make, when there is a plexiglass, and I'm wearing a face-cover and this should be a quick transaction. Every where else you go like a grocery store for example doesn't make you go back and forth six feet like that! read more

this misogynist should just call it a day. i thought to give this place another chance because it is geographically desirable but then i remembered how rude and incredibly unprofessional he was the last time. Don't expect to be able to pack a box in this shipping store because its not allowed! are you kidding me???? go to the randolph location by the diner great employees and super nice unlike this nasty human! read more

I've used this particular UPS store several times in the last two years and have never had a problem. They get busy sometimes, but I've never observed rudeness from the staff. My Amazon returns are processed quickly and professionally. If I've seen disrespect, it usually comes from customers who don't have the information they need, can't find their money, or are just plain condescending. read more

These are not nice people. I had a return to Amazon. There was no other customers in the place. I was directed to the scale placed my item there and provided the Amazon bar code. The package was in the original factory box. I was told this was an oversized item, really it wasent very large. I either needed to pay for boxing or box it myself in the original box from Amazon. I didnt have acess to the original box, every other time I brought an Amazon return, I was told no boxing was necessary. I went back to my condo. and couldnt find the original box. I then contacted Amazon again and was able to drop it off, as is, at Kohl's for the return. I remember another time I was sending an item back to Amazon at this same store. This same guy was telling another customer that the item they were dropping off also needed a better box and couldnt be shipped as is. Also, this store is not open on Sunday, so I wasted two trips there for this simple drop off. I will not be using them again. read more

Unfortunately, I agree with many of the other reviewers about the staff at this location based on my experience this week. I had an I-9 verification appointment, something I've never had to complete in person at a random "partnered" business before - all my previous employers executed them directly. I arrived on time with proper documentation (and extra just in case). There were several people in front of me. I was finally called up by a young man, who when I told him what I was there for, he just kind of waived to the general area of the back of the store and mumbled "wait over there, I'll be with you in a minute." The interaction couldn't have felt more like I was bothering him by being there. No eye contact, and a "what do you want" attitude. It was a fairly quick process so I will give them two stars, but the staff member I interacted with had no social skills. Won't return unless I have to and would pick a different location next time if I need this service again. It's a shame since this location is really close to my home. read more

Absolutely ridiculous!!! Every time I go there they try to charge me for something! First time I went there it was a return and my box wasn't taped so they tried to charge me for tape. I just went today returning Amazon. If you know how Amazon works you can walk into Kohls or Wholefoods just with the items and they box it up for you. A UPS store that has millions of boxes tried to tell me I had to pay for the box! Why is it free at a store that doesn't have boxes to sell??? read more

Mean man, grumbled whole time sending my package and did not say good morning to his empoyee as she walked in. If you hate what you do, find something else. Package did arrive, though. read more

The UPS Store - Out - Shipping Centers Near Me - Rockaway, New Jersey

I am not certain they understand the meaning of 'customer service' - I dread going to this location. They are NEVER friendly-but due to COVID they are sometimes the only game in town. I went in to get a document notarized and the first time I had to wait while they inventoried a pile of boxes that were delivered by a UPS truck. Hello?! I am a paying customer- shouldn't I come before some boxes? The second time the woman at the counter told me to wait so she could help the woman behind me ( who btw wasn't ready as she was looking at greeting cards). If you can help it - go somewhere else!! read more

Manager / owner is rude. If you want to do business somewhere where you are made to feel uncomfortable and like you are a bother, this is the place. read more

I use different UPS stores every week when I travel for work to print documents. I appreciate that they're individually and usually locally owned. This is the worst experience I have had at any location. The manager has poor customer service. Not only was he rude to me but he was telling other customers he was too busy to assist them. I would recommend spending a few extra minutes to drive to another location. read more

This is the nearest UPS to me but I rather travel over 50 miles to a different location than coming here again. I've been here numerous times and the people here are so unfriendly, lazy and simply just does not want to help you. I dropped off a package and it was only half taped and the owner tried to make me pay $1 to tape the other half. I also had post office packages I need to send back and he said I would need to pay $1 for each post office package. First of all, I've been to multiple UPS locations (Boonton, lake Hiawatha etc) and they have easily taped a package for me without asking for $. I understand if I had maybe multiple packages and you wanted to charge me but it was a small package that needed small tape. Also you are allowed to leave post office packages with UPS because at the end of the day, the mailman stops by to pick them up. The owner is always trying to find little ways to get pocket money so he demands that you pay a small fee. Once he told me that, I rolled my eyes and left. I've been to the one in Boonton and Lake Hiawatha and they eagerly take my post office packages with no hassle. I walked in tonight to drop off a few packages. The owner doesn't even greet. As I dropped off my packages, the UPS driver who was there basically greeted me and asked me how I was doing then told me to have a nice day as I left. Mind you -- the DRIVER who came in from a long day of driving and to pick up more packages from this location is the one who greeted me as the rude owner literally stands there just not even noticing me. If you need assistance or some help with packages, this should be the last place you should be. I only come here to drop off my packages and that's even brutal for me. Each UPS location I go to now even knows about the reputation this store has. One employee told me she couldn't stand the owner that she transferred over to a different location and she's never been happier. Don't come here read more

I'm surprised by the comments about service and attitude of the staff. I had a difficult mailing - two heavy stereo speakers (quite valuable) and no way to ship for repair. I walked in kind of helpless and immediately they made me feel confident that this was the best place to get the things sent in to the manufacturer. After that, I had to ship an Amazon return back and the owner asked me how the speakers turned out - that was only my second visit. I though that was cool. I have been back several times to give them spare packing material I have from holiday packages and they always say thanks and smile. I usually bring out the worst in people so when I find a place that makes me feel welcome, I go back. Recommended (and confused by the other ratings). read more

I cannot believe how incredibly rude the staff at this location is. Miserable and unhelpful, borderline argumentative. They clearly don't want to be there and the lack of customer service reflects that. Have had the displeasure of coming into this location several times and experienced the same bad attitude each time. Last time I was there the man working was having a personal conversation with another man (about medical issues) and completely ignored me as I stood quietly waiting to be acknowledged. I would recommend that anyone needing a UPS store find another location where they will be treated with more care and respect. read more

Our brand-new Dyson quit working... Dyson directed us to go to any UPS store and give them the vacuum and a repair order # and UPS would ship it to the repair center at Dyson's expense. The repair # didn't work... annoying. The store manager said "i got this" and proceed to get Dyson on the phone. My vacuum shipped out quickly and with a smile! Great store, great management! I'll be back! read more

Went this morning and had an awful experience with who I think must have been a manager. He intentionally used a bigger box to charge more money, was argumentative, and wasn't listening to a word I was saying. Very obnoxious to a paying customer who was just trying to mail a few packages for the holidays. read more

Just went there to return something to Amazon. Gray haired man that helped me was NOT pleasant. He made me feel like I was bothering him. To many other UPS stores around so this crabby man will be easy enough to avoid!!! read more

What makes this UPS store unique is that they offer fingerprinting (electronic not ink/paper) services by appointment. For those of you that need fingerprints that are necessary for licensing or work, it's one of the few locations that offer it. They are quick and friendly as well. read more

Recently sold my old laptop on Mercari and needed to pack safely. I was nervous because if it broke during shipping I wouldn't get paid and would miss out on some extra cash. I brought it to the UPS store -duh they can pack it for you! - for a fee but totally worth it. A big guy with glasses helped me; super friendly. Not only did my laptop make it to my buyer with out a problem, I got a great review. read more

Many thanks to the people at this UPS location. I came to the store with a heavy item and I was struggling to get it out off my truck and for my surprise one of the employees came to the rescue. Peter was so helpful, thank you for providing excellent customer service. read more

Ok I've been here many times before and what's with this guy. He is so rude! I wonder if he has ever smiled a day in his life. I will go out of my way to go somewhere else to give someone who is just remotely pleasant my money. I am truly bewildered how someone in a constant customer contact business is so unbelievably miserable! Spare yourself the aggravation and go anywhere else. read more

Very unfriendly staff. I was ignored by the manager at the counter who was too busy wiping his glasses to even say hello - I am giving him the benefit of the doubt that he wasn't the owner. Another employee came from the back to help me. I can't say he was much friendlier, but they managed to get through the transaction. I don't think I will bring my business back here. read more

This store is a disgrace. Very poor customer service and the prices are outrageous! Not sure if the people living in this town realize it, as it's the only game in town. For me to send a 30 x 20 pkg, weighing less than a lbs, to Washington state was going to cost $150. Nuts. The manager didn't give a rat's ass. We left. Just go to the post office. Or Fed Ex. read more

This is a convenient location and would be my go to spot if not for the manager. I have lived in the area for eight years and this guy has had the worst attitude since 2006 to now. There hasn't been one time that I went into this location that he smiled or was helpful. He is condescending and arrogant. For no reason other than he knows how to process a package. read more

If I could give them a minus rating I would. The staff is unbelievably rude. I came in to pick up a package and I have a problem standing for any length of time. The manager took the man in back of me before helping me. When confronted he got even nastier. I called UPS and cancelled my account, I switched to fedex for my business. If this is their idea of service I do not want my clients dealing with them under any conditions. I also called the vendor who sent my package, asked them to refund the shipping cost (which they did) and asked them for any future dealings I would give them my own fedex sheets. The only change will be if they are hurt financially and I am doing my share to ensure that. read more

I go here only when I'm time pressured I rather drive an extra ten minutes to Staples or Fedex Office. Joe, the franchise owner, needs to read How to Win Friends and Influence People. His demeanor is usually flat out nasty. He is knowledgeable. But it is hard to give anyone money when they are curt and abrupt. read more

Horrible experience at that store, the owner and employees are the same, nasty, rude and uneducated, UPS is looking so bad with this kind of service and store, maybe they're not doing so well that need to keep its franchise to this kind of people. I'd rather not use UPS if I have to go again to this place. Joe, have you fulfilled your dreams and goals in life, maybe that's the reason of your attitude and sorry for your employees that are following your example. read more

I'm not sure why all the bad reviews. I was greeted when I walked in, instantly helped, the two employees tag teamed my shipment when the phones got a little busy so I wasn't waiting. I've worked at a UPS Store. It's not easy. Maybe everyone was having a bad day. I'll go read more

I have not been treated so rudely in a business in 20 years. I went in to question a missing package and was instantly told I was lying, making up stories, that there was nothing they could do to help me I must have done something wrong. The owner did not even listen to what the problem was. I'm a reasonable person - I went in with the expectation that we would talk about it and figure out what went wrong. No way that was going to happen with this man. I agree with the "mean miserable man" comment - I was shaking when I left and instantly called UPS store corporate to file a complaint. Sad to think this man's business is part of our community. I'll be driving far out of my way next time I need a package delivered. Stay away if you don't want your day ruined. read more

Amazed at stores that are run like this. The two employees there looked like the couldn't stand their jobs and one of them was the manager! Forget about being even remotely helpful. People if you're this miserable, find something else. Life's too short. read more

The manager has a horrible aloof attitude as if he's doing you a favor. Went in for a simple notary need and he acted like it Mohammed going to the mountain. Nasty miserable human running this establishment. read more

Dropped off an Amazon return. Wanted $1 to tape my box closed. Kind of a douche store policy. Can't say much else about store - otherwise small and unremarkable. read more