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    The UPS Store

    2.5 (42 reviews)
    Open 8:30 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Shipping centers

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    Broken

    I brought several fragile antiques from my mothers home in Connecticut to be packaged and mailed including Indian relics, crystal etc. I paid extra ($250) for them to package them and bought $2,500 in insurance. I received the package late with several broken pieces and missing items including the Indian relic. I contacted both the store and the main UPS only to be told that I need receipts for the missing and damaged items. Who has receipts for stuff like that??? This store is a total rip off and I would not recommend them! Take them to the post office or FedEx instead.

    Shawna P.

    UPDATE: So you're essentially corroborating that you do in fact price gouge and that as an owner or manager you've put your employees at risk during a pandemic without taking any responsibility for your business along the way. Being open is a choice. Personally I wish you had closed so that you would've hindered me from using your services that lack clarity and price points that day. You've done no one any favors and in fact your business is locally very disliked. Way to go,bud! Furthermore stating that you in any way understood my husband was happy with your services would've required you to be in the actual building. He was pissed and would've driven the information we faxed to NEW HAVEN for a fraction of your fax cost. Currently we're relishing the day your sad franchise goes out of business :-) The "manager" who I suspect is actually just the owner had his employee act as a liaison between us after he refused my refund. There's a pandemic going on and rather than drive to take my paperwork to an attorney twenty minutes away I thought it best to just locally fax. They charged my husband 39$ to fax 26 pages which were all aware has little material cost or labor involved. I returned to the store and am 8.5 months pregnant and after a refusal of a full refund they called the police on me. I was told by the only employee there to step aside while they helped another customer, which is nonsense because I had just purchased almost forty dollars worth of services and wasn't loitering. The manager or owner tried to offer me a discount to reduce the cost to a dollar per page but at that point I felt truly cheated and swindled. There were no quotes discussed before the service was rendered and there were no prices listed anywhere in the store. If you google the average cost to fax it's a dollar per page. So highway robbery being reduced to a decent cost is not a favor to the customer. The police even told me to contact the consumer reporting of Connecticut. Dear owner, judging by this review and many more throughout this site we'd like to officially let you know YOUR BUSINESS AND THE WAY YOU RUN IT IS GARBAGE. Also to the lady who just needed a small piece of tape in the previous post USPS across the street are angel babies who will literally hand you an entire roll

    UPS refused to pay for damaged to my shipped boxes from Florida.

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    10 years ago

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    10 years ago

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    Page 2 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I had a return to Amazon and JP (UPS Store employee) went above and beyond to help me with this return.

    Mentioned in 2 reviews

    Read more highlights

    A & J Generator and Equipment - A & J Generator and Equipment

    A & J Generator and Equipment

    (4 reviews)

    Although Cannondale Generators is less than 5 minutes away from us, we decided to go with A&J as…read moreCannondale was impossible to reach - even to get a quote. We called about 5 times requesting to speak to someone and Cannondale just sent us a contract in the mail without ever returning our call. During the crazy storm in August of 2020, many people in our town couldn't reach Cannondale to fix their generators. We decided on A&J because of how communicative they were - they worked around the clock during that storm to help their customers. Since then, we've had nothing but positive experiences with A&J. Our generator is getting up there in age, so we had to have several service calls this year. We were able to immediately reach someone via phone and email. Each time they sent someone over quickly. One time, our generator stopped working overnight during a power outage. We called them at 5am and they had someone at our house by 7am. Soon after, they were able to replace the part and give our generator a bit more time as we navigate the process of obtaining a new generator. A&J educated us on the the changes in regulations, walked us through the many options out there, and helped us find a new spot for the generator without ruining the look of our property. They're taking care of all of the details, so the complex process is made completely effortless for us. Thus far, we're very happy with A&J.

    Very happy to have found A&J generator. After speaking to a number of companies, A&J sounded like a…read morefit. A family outfit, Anthony, founders son, analyzed the Issue. Followed up quickly and fixed the generator in a very professional and timely manner AND at a very fair price! I'll recommend A&J to anyone!

    The UPS Store - shipping_centers - Updated May 2026

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