i am a mailbox holder and I spend a lot of time in the UPS Store. I witness a lot of interactions and transactions this store does and I thought I'd share what I thought about these interactions and the store itself. I have been using this UPS store for several years for many services, including printing, shipping and packaging services. The service they provide is always outstanding and have by far have the most respectful employees I have ever interacted with.However, while going through the reviews from other customers like myself, I have noticed the negativity they felt about this store. Honestly, I'm shocked by these posts because I have seen these interactions first hand and usually its simply because the customer refused to pay a dime out of their pocket? That doesn't really make much sense does it? First of all, people walk into this store believing that they are entitled to a full free service, which is completely absurd. For example, many customers bring in pre-paid packages from the Amazon Carrier. These customers usually are fully unprepared without a box or don't have the box taped up and ready to go. When the associate explains to them they must bring it already taped up or they could purchase tape or they could simply do it for them for a $1.00 fee (Depending on the size of the box) the customers lose their mind. I have seen customers yell and criticize the employees for simply trying to run the business and do their job. Its insane to me that people expect the UPS Store to provide a full free service every time they come in. You guys need to understand that this is a business not a non-profit organization. We should be happy that they even have a store to help us with out shipments/print jobs, etc.
Another instance I thought I would share, is the computer time share the store offers. This service is very convenient and helpful in my opinion. In summary, the store charges $3.00 for a minimum of 5 minutes to use the computer and print whatever you need or you could use it for up to an hour for $10 and get a minimum amount of copies for free. One day a customer asked the associate if she could print out a pre-paid label that amazon had sent to her and the employee kindly offered her the computer time share service. Immediately the customer starts yelling and complaining about paying to print out a "piece of paper" and using the computer. It was absurd and sad that someone is complaining that a business is charging for their services, how do you expect them to function if everything was free? However you'd go to Starbucks or Dunkin Donuts to buy a $6.00 coffee and not say a word to the employees.
In conclusion, I'm very happy with the services and the outstanding customer service this store provides. It is great and i definitely will continue to ship with them! read more