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    The UPS Store

    2.4 (41 reviews)
    Closed 8:30 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Shipping centers

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    Broken - A brass candle holder has fallen over, with a small piece broken off, on a table decorated for the holidays. The table features a festive plate with holly and berries, glassware, and crumpled wrapping paper. The surface has a colorful, patterned tablecloth, and the scene suggests a recent accident or disturbance during a holiday gathering.

    I brought several fragile antiques from my mothers home in Connecticut to be packaged and mailed including Indian relics, crystal etc. I paid extra ($250) for them to package them and bought $2,500 in insurance. I received the package late with several broken pieces and missing items including the Indian relic. I contacted both the store and the main UPS only to be told that I need receipts for the missing and damaged items. Who has receipts for stuff like that??? This store is a total rip off and I would not recommend them! Take them to the post office or FedEx instead.

    Shawna P.

    UPDATE: So you're essentially corroborating that you do in fact price gouge and that as an owner or manager you've put your employees at risk during a pandemic without taking any responsibility for your business along the way. Being open is a choice. Personally I wish you had closed so that you would've hindered me from using your services that lack clarity and price points that day. You've done no one any favors and in fact your business is locally very disliked. Way to go,bud! Furthermore stating that you in any way understood my husband was happy with your services would've required you to be in the actual building. He was pissed and would've driven the information we faxed to NEW HAVEN for a fraction of your fax cost. Currently we're relishing the day your sad franchise goes out of business :-) The "manager" who I suspect is actually just the owner had his employee act as a liaison between us after he refused my refund. There's a pandemic going on and rather than drive to take my paperwork to an attorney twenty minutes away I thought it best to just locally fax. They charged my husband 39$ to fax 26 pages which were all aware has little material cost or labor involved. I returned to the store and am 8.5 months pregnant and after a refusal of a full refund they called the police on me. I was told by the only employee there to step aside while they helped another customer, which is nonsense because I had just purchased almost forty dollars worth of services and wasn't loitering. The manager or owner tried to offer me a discount to reduce the cost to a dollar per page but at that point I felt truly cheated and swindled. There were no quotes discussed before the service was rendered and there were no prices listed anywhere in the store. If you google the average cost to fax it's a dollar per page. So highway robbery being reduced to a decent cost is not a favor to the customer. The police even told me to contact the consumer reporting of Connecticut. Dear owner, judging by this review and many more throughout this site we'd like to officially let you know YOUR BUSINESS AND THE WAY YOU RUN IT IS GARBAGE. Also to the lady who just needed a small piece of tape in the previous post USPS across the street are angel babies who will literally hand you an entire roll

    UPS refused to pay for damaged to my shipped boxes from Florida. - A cardboard box with visible damage, including a large tear on one corner, is sealed with multiple layers of clear packing tape. The box is situated on a tiled floor, and part of a refrigerator and wooden cabinet are visible in the background.

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    1 year ago

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    1 year ago

    Steven was very friendly, had good customer service and he was very helpful. He took the time to help me with my return.

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    1 year ago

    This store is always busy but the associates always do a great job moving the line. I went in yesterday and Steven was very helpful.

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    1 year ago

    Using the website is a fool's game if you want to know whether your local prints service functions.

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    1 year ago

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    11 months ago

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    2 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    10 years ago

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    6 years ago

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    4 years ago

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    9 years ago

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    5 years ago

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    5 years ago

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    I won’t waste my time responding to you!

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    6 years ago

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    8 years ago

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    4 years ago

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    10 years ago

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    10 years ago

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    7 years ago

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    9 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I had a return to Amazon and JP (UPS Store employee) went above and beyond to help me with this return.

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store - shipping_centers - Updated May 2026

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