I came here to drop off an Amazon order. Word to the wise, don't come right in the morning or during lunch, parking can be a bit of a nightmare. I believe the guy that runs this store, Montreal is awesome. Always patient, kind, and has a smile on his face. For this particular order I had to include a packing slip and put it in an envelope. The girl that helped me was kind and patient. I will be back. read more

Best service. Super fast! And I'd highly recommend! They make it so easy to ship and/or return items.

Really bad customer service at this location today. I went in to ask pricing on a box and the guy at the counter didn't listen and told me to go elsewhere. I don't recommend using the business if you can avoid it. read more

There were 2 young people working at this store at the end of the day. I went in to mail an Amazon return and a return to ALO. Both are paid for by the company I was returning them to. The Amazon package only gave me a copy of the return label which had all the bar codes needed to make the return. I had a screen shot of this label with all the barcodes. I did not have a print out of the label. This UPS Store did not scan the label and charged me a total of $6.01 to accept the email from me with a copy of the return label. The charge was for them to accept my email and for them to print it. I have never paid anything to return an Amazon package. I have been mailing Amazon packages from this UPS Stores for years and never had a problem. I have met the owner when the store first open and she was delightful. I asked for her contact information and the employee did not:would not provide it to me. Buyer beware. read more

Always a friendly feeling when I go into that store. All the staff are extremely helpful!

convenient location- love that they have the fast amazon kiosks and they are the friendliest staff- I am there all of the time and they are super nice and helpful read more

A giant shout-out to Montrell who took a difficult copying job and helped me put together mini-books for my father's funeral. Montrell listened to what I needed, brainstormed solutions, took his time on the project, and carefully checked the work once completed. Honestly, this extremely kind gesture of a stranger coming alongside me in a time of grief both surprised and encouraged me. Also, thanks to Julie, Leigh, Kevin, and Kevin who are efficient and knowledgable in a fast paced and often demanding environment. It's been a long time since I've experienced real customer service, but this store has it down. Thanks, team! read more

I've been going to the UPS store in Nocatee since it opened about 7 years ago. They always go out of their way to provide prompt & courteous service. The owner and the manager are both amazing; one is usually on-site to ensure things are running smoothly. It can get crowded esp. around the holidays but the line usually moves quickly. Some clueless customers that don't have their ...required info can cause a delay but like I said, the staff will work with you the best they can. read more

Well, I never thought I'd review a UPS store, but I've had so many good experiences here...why not? Another Amazon return, and quite honestly if it wasn't so easy to do these returns I would not use Amazon so frequently. We had to return a Kindle cover that I ordered (my mistake, wrong size). It could not have been easier! All I needed to do was have the QR code available for the UPS worker. They scanned it and printed a receipt for me in less than 3 minutes! I didn't even need to box it up myself. I almost did not stop in on a Saturday thinking it would be crazy-busy. Nope, a few customers, in and and out, tickity-tock! Now this was not an anomaly. I've frequented this store quite a few times and have always had a positive experience--even during the holidays. Additionally, the store was COVID ready. Social distancing in place and masks are always required. The staff is always friendly, efficient and professional. Well done UPS! Thanks for a painless errand. read more

The UPS Store - Cards....just in case you forgot - Shipping Centers Near Me - Ponte Vedra, Florida

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I have used the store routinely for the last 7 years and I have always appreciated their hardwork to solve my problems and their pleasant attitudes. The staff really try hard to solve customers' impossible problems and patiently explain when there is nothing they can do. These guys really persevere in a role that is seldom thanked. Thank you to the team at UPS Store Nocatee. read more

I do not know what happened at this UPS location, but the past 2 times I've gone here I was completely ignored by both women employees. When I asked if I could get a receipt for a package I was dropping off, she told me next time I should use the kiosk. I was the only customer in the store! I didn't realize they had a kiosk but nonetheless, she was rude and lazy. Today, again, similar thing happened and again I was the only customer in the store. If I could give 0 stars I would. read more

I have a mailbox here and make full use of all of their services, from packaging to notary service. The staff is always pleasant and efficient. I highly recommend this store. read more

THIS IS THE BEST PLACE and the service is fast and amazing and everyone is so welcoming and so kind and so loving and working and they get everything shipped and right away and plus so sweet and and THEY ARE THE BEST and I HIGHLY RECOMMEND IT and make sure you ship your boxes ahead of time and and definitely come before and after lunch and it is slow and not as busy during lunch and they are most hard working people ever they deserve everything treats and gifts plus flower and thank you cards and I couldn't be more happier to walk in there feel welcomed and and have great service and plus so great and always positive happy and great fantastic smiles on there faces and so sweet and angels and they do everything to perfection! Plus and always there and great unbelievable and they always put 100% work affect and to make everyone happy and make the customers happy and most kindest employees and they deserve some thank you treats and cards and appreciated for everything they do all year long day and night and holidays and etc. DEFINITELY RECOMMEND THEM! Go Check it out for your self. From Lauren read more

Rocko is an amazing employee. I was in the store last week and my shipping experience was wonderful. I have been needing to shoutout a wonderful (cute, even with a mask on) employee that helped me, Rocko. He was so kind and explained everything to me in a clear understandable manner. He was very down to earth for someone in Nocatee and seemed to actually enjoy talking to and helping a costumer which is uncommon in the retail industry from my experience. If you ever need anything at TheUpsStore, I persuade you to work with Rocko as he will go above and beyond to meet your needs. P.S. to the owners or managers of TheUpsStore Nocatee, Rocko is the boy with golden lochs of the retail industry in Nocatee. Never meet someone quite like him and I wish more people had his attitude. Cheers & best wishes. read more

I was fortunate to have Marshall, an employee of this particular UPS store, help me with a printing problem. I explained my issue and he resolved it immediately. He went over and above what he needed to do to help me - and I am so grateful for his professionalism. read more

I got to the store a few minutes before they closed and the door was locked and they just stared at me pointing to their watch instead of simply opening the door and taking my package when they were within operating hours. Customer service here is horrendous. read more

It worries me when I hear them pitching to older people how the US Mail takes weeks to deliver local packages and that it's best to use their $12.00 minimum fee. There was an elderly man in today with 10 packages and the attendant was saying how it would be weeks for the Post Office to deliver. That's just unethical to do that to elderly people. read more

Convenient. Friendly staff. I love having a close Amazon return spot right in the neighborhood. I have also used them to print things and send out packages. read more

Who needs a big colour printer and all those expensive cartridges if you can just e-mail your documents to the Nocatee UPS-Store and get fast, friendly and efficient service! Dane and Ryan are superb employees, delivering great services/products with great smiles! Keep up the great work! read more

$5 to print a shipping label ??? That's crazy !! I think the owners charge that so you'll never have them print a label again .

Why is this the only UPS store that closes at 3 and not 4 on Saturdays? All the surrounding ones have better hours. 4pm on Saturdays is the norm. This is not the first time I've showed up during advertised business hours and they closed early. Check first before you go. read more

I have never had such a rude experience at a UPS store in my life! The staff member that helped me was named Leigh. She was sarcastic and condescending. As she was helping me, I think she realized she was being rude and then starting back pedaling and was fake nice. read more

Went to send back a Amazon Return that Amazon told me would be free to ship back thru the local UPS Store. The owner of this store tried to rip me off for $5.65 to simply print the label. I don't know if they think we are on the Moon, or what. Come back to planet earth FOLKS!!! I have stayed at Ritz Carlton's and Four Seasons and they don't even rip people off this bad. Just absurd & simply bad business to help line your "Local" pockets. Ben & Jerry's would be charging $60 for a scoop of ice cream if they had your rip off skill code of ethics. read more

Great experience from start to finish. I had several complicated shipments and the entire staff did a fantastic job! Very professional and friendly. read more

Service with a Smile. They had everything I needed to return ship an item I ordered online for exchange. Quick, easy and conveniently located in Nocatee Town Center read more

The UPS Store - Shipping Centers Near Me - Ponte Vedra, Florida

Best UPS store! Staff was amazing and went above and beyond, so friendly and courteous to me and all other guests! Leigh the manager, is the most professional and respectful leader. Will be back and tell everyone I know to patronize this location! read more

$5 to print a shipping label?! I'm fine with paying a nominal fee but they are taking advantage of their customers. And the crazy part is the "receipt" for the drop-off package is printed on a return label for FREE! read more

Wrong information on Yelp, they aren't open until 6:30. They close at 6 and even if they are there, would not take a prelabeled box ready to go at 6:10. Lousy customer service! read more

I couldn't run my small business without them! The employees at this UPS location make my life so much easier and my business much more efficient. As others have said, just email documents and instructions and they're quickly completed and ready for pick-up. Grateful for the friendly pros at the Nocatee UPS store! read more

On this particular day, I was misguided by GPS for the post office in an area unfamiliar to me. Already irritated from being completely lost, I headed home, and Yelp'd a UPS store that was near my location and on my way home (THANKS, YELPERS!), bringing me to this location. I was greeted by a friendly lady (possibly named Linda, if the name is accurate on my receipt) who was EXTREMELY helpful in trying to send my small package in the most cost-effective way possible--regular mail, in this case. She clearly has been in this business long enough to know what can happen with freshly hand-written mailing labels, because she handled it in a manner that would not smear my writing. She took great care in taking the backing off and using it as a "blotter" to prevent smearing the label as she rubbed her hand across it to apply. I had never seen that done before. As far as price comparisons? Sending my package (plus the large envelope I purchased) cost more than the contents itself (but doesn't that seem to happen a lot?), and I really didn't care at that point, because I'm sure all non-USPS shipping services do a surcharge mark-up (even with first-class or priority mail), and I have no way to compare it to direct post office pricing anyway. All I know is my package was shipped on time, and I walked away from that location knowing I had received great customer service! read more

The UPS Store - Nocatee location (in the Publix shopping plaza) - Shipping Centers Near Me - Ponte Vedra, Florida

This store is always bustling and for good reason--they're fast and always friendly. I received superior service again yesterday with a last minute print job. A+ read more

I needed help to track a package and then get some important documents faxed. I was so relieved to come to this UPS store and find knowledgeable staff and receive fast, friendly help. Great experience! Thank you! read more

I shipped a package from this store and it was returned to them broken in pieces. When I initially took the package to the store I had it in my own box and the UPS store put wrapped it in bubble wrap to protect it during shipping. At that time I was not informed that due to it being my own box it was not insured for damage. If I had been informed that it was not insured due to using my own box I would have purchased a box from the store. When the package was returned damaged I was informed due to shipping it in my own box the damage was not covered. read more

About a month ago I shipped a package at UPS from this store and found out upon delivery, as it was a gift, the top of the box that was glass was shattered. The. UPS store told us that local UPS delivery would be by to pick up the shattered gift and package, now in Fort Lauderdale, and determine if we would get anything for the damages. UPS contacted us afterward stating we should have purchased a second box to put around the gift to ensure it was not broken. I just went back into the same UPS store with the brand new gift and explained my story from a month ago, Requesting this time and extra shipping box to ensure it's safe arrival. They did not offer to ship my package for free this time or to give me any kind of discount. They also acted like what I told them was no big deal even though I was shipping it to the same exact person and it was the same package, not sorry for me in the least. I am very disappointed in their poor customer service. I gave them the opportunity to make things right and they didn't. read more

Great people and outstanding service. These folks are wonderful.