My husband stopped by this location on 5/4/2020 to pick up a package that was being held for us and noted two women working. The one who assisted him was very kind and helpful however the other woman was not. Unfortunately, an elderly woman on oxygen who needed assistance received the brunt of this woman's terrible attitude. She was attempting to return an Amazon package and did not have a label as she thought UPS would provide it to her. When relaying this to the woman helping her, the woman repeatedly asked her how she expected to send a package without a shipping label, using a very derogatory tone. The older woman was obviously getting upset and having a hard time breathing, hence the oxygen. My husband told the elderly woman that UPS can print the labels with a QR code and the UPS worker told my husband to mind his own business and that he shouldn't try and solve problems. My husband was blown away not only by the lack of customer service but also by the amount of disrespect portrayed by this employee.
I cannot believe any company would allow someone like that to work with their customers. read more