I've just moved to Philadelphia two weeks ago. Moving alone is stressful enough but to try and do it during a global pandemic is almost insane. DMV is closed. Can't get an updated license and not moved into a permanent home yet. All that is important, because to get a USPS box you need all these documentation that you live here that I can't get with the city closed. However, I need to get mail and start getting settled in the city. Googling around I found out the UPS had mailbox's. I had to call around to find a place in the city with available boxes and enter 7715 Crittenden. From the phone conversation on Friday to the interaction in store on Saturday they were phenomenal. Friendly, courteous, and professional. We had a technical issue with the computer when I was there, and there are only two people allowed in store (by-product of the pandemic) so I got to see them interact with several people. I am leaving this review because the level of customer service was just incredible. Must-tasking to help everyone, smiling, helpful and I'm a big believer in giving feedback both ways. Great service needs to be celebrated and I wanted to say thank you. I just wish I gotten the three of their names yesterday to call them by name. So thank you to the 11am crew yesterday! read more

Best Customer Service! I needed a Notary and both Theresa and Peter were so helpful and accommodating. The Notary service is reasonably priced. Every person I've interacted with is friendly and get's the job done, especially Miguel. Recently I was in the store, and told Theresa how grateful I was for the outstanding customer service I always experienced there, and another customer joined the conversation and expressed the same satisfaction and did all of her business at this store. I think I'll do the same. read more

The UPS Store - Lucy says Hi! - Printing Services Near Me - Philadelphia, Pennsylvania

store has a strong marijuana odor and the staff are incredibly rude and grumpy. I use to make all my returns at this location for convenience but i'll pass. read more

10-24-24 Thursday Both Theresa and Lyann provided GREAT customer service with a friendly smile and professional conversation! I noticed how they worked cohesively together to assist each other to achieve excellent customer service satisfaction! This store must have had some personal changes recently as after reading some of the negative reviews below, I suspect they were blips as nothing is 100% perfect. By putting together friendly and customer satisfaction oriented associates together in both Theresa and Lyann, I'm sure you will notice the same thing too and how they will consistently do their very best in helping you and making you a 100% satisfied customer! ​ Jason aka Superjay read more

YOU WILL NOT GET YOUR MAIL. It's pretty simple. For whatever reason, this UPS store has the exact same address as the apartment complex across the street. Which means sometimes the mail for your UPS box goes there. Or goes there and gets refused. Or just disappears entirely. You'll get a weird notification it's been delivered and when you go into the store the employees are like "yeah not here. Sorry. Maybe try across the street?" So then you go across the street to the apartment complex mail room - which closes promptly at 5PM - and dig around in their giant room of unorganized packages hoping you find it. Sometimes you will. Sometimes you won't. That's the current system at this UPS store. You can write "UPS store" on your address (which defeats the point of anonymity by the way). Or "UPS BOX" or any other thing like it. You can add special instructions to your delivery. But there's a one out of two chance you won't get what people send you. Amazon. FedEx. Even UPS packages have all been mis-delivered, been refused or sent back or just gone missing. Now did the employees TELL me that when I signed up for a mailbox? No. And they knew. According to multiple employees it's been happening for months. And they have no interest in figuring out how to fix it. And less in trying to make good on a contract. So if you're considering getting a box here to get your mail, DO NOT DO IT. Go to a different UPS store. Because if you go to this one, even the most basic function of a rented mailbox - getting your mail - is not guaranteed. And the employees and management are not particularly interesting in fixing it. NOTE: See the response below here? "This is concerning to hear, Ray R.. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you." I wrote them. MULTIPLE TIMES. And they have not gotten back to me or replied at all. So not only will you not get your mail, they'll gaslight you and say they're looking into it. They aren't. Stay far away. read more

I stopped in to return some Sketchers for inspection for defects. First the cashier tried to convince me that I need a separate box to hide the sturdy taped shoe box $15. That misinformation was corrected by his manager. I said I wanted UPS ground to CA and after taking minutes he said $51.00. After returning home I found a UPS Calculator that found $21 Ground and $51 was the 3 Day rate. Therefore either intentionally or mistakenly I was going to be overcharged $45 on my shipment. Fortunately I took my business elsewhere. beware of these guys. read more

Lively Employees! Great environment! Very helpful. Quick and Efficient work! Will be returning for all my UPS needs.

I recently sent off a package from this store. Upon the intended recipients receiving of the package. She asked if I was mad at her. Confused I responded no. Why would you think that? She then proceeded to send me these photos. I'm not sure what happened between the packages departure from the store to the arrival at her door step. But I'm I can only say I'm grateful what was inside wasn't damaged. I'll use FedEx next time. (Update) I provided the box . However it was sealed with tape at and by the store. read more

See all

This place is fine until something goes wrong. They inputted the wrong tracking number onto my package (which contained unreplaceable valuables). They could have helped locate the package, but refused to give any assistance, resulting in a delay in an investigation and a lost package. No expression of concern, just "we can't help you, only UPS can." But the mistake was theirs. Would not even email a drop-off receipt to me while I was out of town, which, again, would have located the package before it was delivered to someone else and oblivion. No apology, nothing. Businesses show their true form when there is a problem. This place showed theirs. Read other reviews below - definitely not a fluke. I won't be setting foot into this place again, and I recommend that you don't, either. read more

I shipped a car title from this facility... overnight service, prepaid, on the shipping account of the recipient. I walked in with a pre-printed label... we stuck it on the envelope I bought there, and I got a receipt. Easy, right? Six days later, the item/tracking number is still not even in the UPS system. So I went back to the store today and was told it's not there, and the shipping account owner (intended recipient) has to file the claim. I can't, because I don't own the account. Now I have to spend $58 to get a duplicate title, plus the notary fee, plus the delay, to fix this. It's mind boggling to me that every package isn't scanned on its way out. If it is scanned, then the envelope is still in the store. Either way, their process has flaws. UPS is supposed to be reliable... like Old Faithful! I'm pretty darn frustrated at this point. read more

Great service I came in confused and the staff helped me find my way and save some money at the same time 5 out of 5 service

The store manager is rude and unprofessional. My package was not properly handled, and the manager did not attempt to help me! UPS store #4744 at Crittenden Square took my money and did not provide reliable! read more

Tried to charge me $350 to ship 3 packages to NJ that I was able to ship for $90 through the UPS website. I asked if their prices had skyrocketed and was told "Probably, it's December". That still can't account for a $260 difference from the website to the store. read more

I love this UPS store. When I decided I needed a banner for my sons graduation Shirley was the first person I looked to. Shirley with help from Teresa, was on the ball. She answered all my question in a timely manner, even when I was not so timely getting back in contact. The graphics on the banner were perfect. I could tell she put a lot of time and effort into making what I visualized come to life. It was delivered on time to many happy smiles. We love the banner so much, it now has a permanent place over the fireplace. I would highly recommend Shirley, Teresa and the rest of the guys for all your UPS needs, especially, including making banners. read more

I walked 2 miles for a notary, they were closed even though the website indicated open. A sign said "closed due to technical difficulties", why not let us know before we show up? Indicate on the website you are closed! read more

This store is so helpful. The staff is super sweet. The store manager Shirley is so friendly and was able to help me with a package issue. I recommend this store to anyone. Shirley deserves a raise. read more

Had frequented this business as customer service was usually good. But stopped using when a pair if sneakers I was returning never made it back to the seller. When I dropped off the return, the clerk told me to leave the box open and they would package it for me. All items in that package did make it back to the seller but the sneakers did not. When I tried to call UPS to file a claim, it was incredibly difficult to navigate and I never got reimbursed for the shoes that "disappeared" from that store. There was a record of all items being picked up by UPS except the sneakers! Unfortunate because otherwise I had a good experience here read more

Living 2 blocks away from this UPS store, I use it regularly, even though their customer service often is rude, see all the reviews. But more overly, when I have asked for them to accept a very expensive package, they are not willing to do it, even with a fee, even though other UPS counterparts will do it happily. Their response, is that I have to take the chance to ship it to myself, intercept the tracking with alternative drop off. When doing this before, this process redirected my package to Oregon Ave, 45 minutes from my house with a 2 day delay with time consuming and worrisome delivery. Maybe the owner should read all these negative reviews. Off to use another UPS store. Very unfortunate. read more

I was an hour of need and when other business would not help, the manager Shirley told me to come right over as the store was closing and took of everything I needed. They were efficient, knowledgeable and kind. I will use this store forever for my shipping and notary needs!!!!9 read more

Theresa was great & efficient love the store & the ladies

I came here to send a package out to a friend, got a tracking number, my friend had been tracking it and for whatever reason the package was sent back to this location and I went to pick it up, they told me it wasn't there even though the tracking number said it was. They told me they would file a claim to see where it was, weeks ago. Still no answer. They didn't even try looking for the package at the store, just told me it wasn't there. read more

The female worker at this store was rude and disrespectful to me and my family. We visited this UPS store twice. The first time she informed us that she couldn't notarize our document because my mother's ID was not current. Today we presented my Mother's current ID and she answered the worker's questions. Then the worker stated that she was uncomfortable and would not notarize the documents. She is a terrible and unprofessional UPS worker. I will never return and will inform others to use another UPS store. Jennifer's service was insulting and disgusting. I have used the store often and the African American male worker was always kind and helpful. As previously stated, I will inform my church and school colleagues to use another UPS store. read more

service is usually very good; staff are helpful...be patient on Saturday because it is usually a line "but service is fast and great!

I Would like to support Mulan, She has been an awesome customer service representative, She is always able to answer all my question in a correct manner using great mannerisms. unlike most employers she is nice everytime I come in which is once a week she has great personality skills. Everyone else needs to lay off the candy, who ever has blue green and orange rainbow hair needs more training on keeping his damn mouth closed!! the fuck is wrong wit ppl dese dayz. Maybe iz meh or maybe its the juice I drink to help me sleep. Well anyway i hope everyone has a great holiday this weekend. Shout out tu all da baby mommas we know baby dads aint shit. we holds it down. alright I got breast milk to pump dana chanel put me on shout out to don for staying with her while they baby was born you know most dads dont even have minutes on they phone cant even get ahold of the muhfucka. alright im cool off yall. have a wonderful evening peace and love. BIG Love to my God sis MU MU. She about to Own the Ups store. for all her good deeds. I am so Proud of her. Cause the Owner of the other location got a hit out on him. Yeah nigga we got a bag on ya head. I am Potentionally signing off earth. Much love. Love yall and jesus said pray. Gn read more

I can't believe you don't have a drop box for envelopes. Thank you for making me take two trips to your store burning gas at these gas prices. Nor do I have time to be driving back and forth . I am not very happy right now. read more

I live across the street in the Chestnut Hill Village. I came here a couple of years ago and was so impressed by the professionalism of the representative on staff. He went beyond the call of duty. I was so impressed by him, and the services that he offered me, I stopped going anywhere else. I believe he was the store manager. Today, I went into this UPS location to return an unwanted package back to Amazon. I grabbed an envelope, placed it on the counter, and proceeded to search for 75 cents in my bag. Jennifer approaches me, snatches the envelope that was on the counter in an aggressive manner, snatches my Amazon receipt that was under my bag, and barks that I must place the receipt in the bag in the most, aggressive, exaggerated hostile fashion imaginable. Mind you, I was planning on doing all of this after I purchased the envelope. Jennifer then proceeds to seal my envelope. All of this happened so quickly. She had no idea if I had placed all of my contents in the envelope. I neither wanted her to do this, nor was I was expecting it. When I said something to her, she said, again in an extremely aggressive and hostile manner, "most customers are trying to get in and out, and would appreciate my helping them.". At this point, her arms are flailing about and she is yelling at me, ironically, as she is repeatedly apologizing to me in the most insincere and aggressive fashion. "I am sorry, what more do you want me to do." Everything about her was just gross and over the top. I must admit, it was feeling a little like the Starbucks coffee situation. I am an African American woman, and I was dressed in beat up sweat pants. I have never had any customer service representative respond to me with such hostility and aggression. Mind you, I was was literally off to the side, just searching for money to pay for an envelope. I had pre-printed a UPS return label to Amazon that I brought with me. That is what she was grabbing along with my merchandise. I legitimately thought she was on something, or was racist, or maybe a combination of the two? She was degrading, and condescending, and there was no apparent reason for her hostility. Because I really liked this store, I was thinking that this was an anomaly. I called the corporate office to report this store because they are using UPS's brand name, and felt they should be aware of what is happening at a location bearing their logo, because after all, it reflects on their brand. I thought about it, and also wanted to lodge a formal complaint at the store with the manager. Apparently, the tall guy with the long hair is THE OWNER. I proceeded to share my story with him, unaware that he was romantically connected to the person I was complaining about at this point. As I was sharing my experience with him, he interrupts me to tell me to calm down in a patronizing manner; a very typical male gas-lighting silencing tactic. He clearly did not care about what I was saying or what had transpired, and had no real customer service skills himself. He then proceeds to inform me that the person I was complaining about was HIS WIFE, and the co-owner of the store. The conversation was over for me at that point. I knew that that rudeness and unprofessionalism had come directly from the top down, and no amount of conversation or dialogue could fix that. What happened today was indicative of how they do business as the owners of this store. I WILL NEVER give them another dime of my money, and regret being such a loyal customer for the last two plus years. They did not deserve any of my business. As a conscientious shopper, I believe in only supporting businesses who treat me and others with respect and dignity. That is non-negotiable. It is a prerequisite to my doing business with any company. There are too many competitors in any field to ever have to be subjected to abuse of any kind in an establishment where you are paying someone to provide a service to you or for you. Good customer service is the bare minimum for my business. I retrieved my package from this store. The package contained a $300 pair of eyeglasses, and after Jennifer's erratic behavior, I did not trust leaving my merchandise with that establishment. I had no faith in her professionalism, and thought she might actually do something to sabotage my package, or the delivery of my package in retaliation. I re-printed up a new label and dropped it off at the post office in the same shopping center just a few doors down without incident. There was no drama or hoopla. My recommendation is to avoid this store because Jennifer is the co-owner, and she was pretty vile. Her husband was not particularly responsive, as to be expected, after all she is his wife, and he was clearly standing by her. I am officially done with these UPS franchise stores that bear the UPS logo, but are not governed by the same corporate policies, values or procedures as UPS the corporation. read more

A big ZERO in the customer service department. Following is actual exchange between business owner and customer overheard while waiting in line: Lady in front of me: Do I need a receipt? Owner: I don't know...do YOU??? And another: Another customer: I already printed my label at home, so I don't owe anything, right? Owner: Yes, i'm well aware of how UPS works. Not the only time he's acted this way. Never fails to disappoint with his curmudgeonly attitude. read more

My experiences of dropping off shipments and receiving the arrival information have been good at this location. Kev always delivers fabulous service. read more

Service stinks, clerks hostile when they make mistakes, on site management was nasty... lost and or stole and expensive package sneakers valued over 500 are now missing... they dont answer phone .... just terrible service and worse ppl read more

I've had a mailbox at the is location for years. The original owners Alex and Jen were great along with Kevin and Ben. Now it's just a nightmare, my packages have been getting misplaced on a consistent basis, I'm never receiving any of my mail now. And when I question about them about these constant issues the two guys just look at me like a deer staring at headlights, and don't get me started on that girl. She's just the worst with her nasty ass attitude every time I see her. At one time the old worker was still was there always helping me out but I don't even see him anymore. Long story short, this location just lost another long time customer once my mailbox expires. read more

I have owned a notary business for 20+ years. I have frequently gone to this store to mail legal documents. When I run out of envelops/sleeves they use to give me a fresh supply. Now all of a sudden they refuse to to give out the supplies. They say bring the documents in and they will package and mail. I told them that is a major problem for me and I would rather package my documents at my office (like I've done for 20 years) and bring them in for mailing. They still refuse, When I go to other stores they have no problem giving me supplies. But they are further away. Can this be corrected? read more

This is has been the worst experience with a international company. I came into this UPS Store on 7/2 to ship clothing back to the company. I paid 38.00 dollars on shipping just to ensure I would be covered if an issued arrived. Well my shipment never arrived, I followed up with the on Wednesday 7/7 I was instructed that a claim would be started and someone would call me. A week passed no call, I reached to UPS corporate office letting them it's a issue with my delivery. I find out no claims was everything issued and they can not tell me nothing. I've called the store repeatedly with no answer. It's is now 7/24 I call the store and actually get someone on the phone only to be put on hold than she hung up the phone. I continued to call back no answer. At this point I am so angry and fed up. This is the worst store. I feel extremely helpless and I the kicker is I PAID FOR INSURANCE, WHY IS THIS SUCH A PROBLEM TO RECEIVE WHAT IS OWED TO ME! I can find who the owner is of this UPS. This ordeal his been stressful and unfair as a consumer. Worst customer service. I had to pay the entire balance on clothing I no longer have. This is extremely frustrating. read more

The UPS Store - Printing Services Near Me - Philadelphia, Pennsylvania

Customer service is on the decline. Maybe the person behind the counter was having a bad day or stressed out. I was totally disappointed at recent visit to this store. They do offer services that aren't available in the area. Color prints are excellent. Hope that they'll show more appreciation to loyal customers or they will lose them. read more

I have used this location for a variety of services for years. Its pretty well maintained and the staff is always helpful and friendly. They do paper shredding, copying and the usual variety of UPS shipping options. read more

Absolutely HORRIBLE costumer service. Corporate will definitely be receiving an email regarding this branch!!!

Wow! HORRIBLE customer service today by the guy with longer hair! I usually love this place but he was SO rude and I knowledgeable I had to leave a review. I will think twice about coming here next time. Completely unprofessional and RUDE! read more

The UPS Store in Chestnut Hill, Philadelphia is fantastic. They are always willing to help and they also have a computer kiosk that allows you to log onto the computer. Sometimes when I make copies and am already sending something to UPS they waive the fee. They recently helped my husband print multiple copies of his resume, very quickly. I really like the service here and hope they stay around for a long time! read more

I am self employed and work from home. I use this store quite often. They provide the greatest customer service ever! I love how I am personally greeted whenever I walk into the store. I often will email them with my printing needs and my orders are always ready on time. Also, I recently started buying my printer paper from there. It's a high quality and less expensive than a comparable brightness (96) at Staples!! Alec, his wife, Ben & Kevin are all top notch! Susan T. read more

I have done business with many UPS stores across the country and this is by far the worst. Customer service is atrocious, practically non-existent. If you don't mind waiting forever to get service please come here. Ben was particularly unhelpful, ignoring my questions, at one point suggesting if I didn't like it I should take my take my business else where. To be honest, I don't know how they are still in business. I usually love the UPS experience but moving forward I'm going to use FEDEX. read more

I'm totally puzzled by the prior review. Alec and his wife usually staff this store (which they own), and are great people! He has a terrific sense of humor and is a real jokester, and she (forget her name) is always helpful. I've been going there for years. Plus, their copying machines always work and they're cheaper than Staples. must have caught a bad day or mistook humor for rudeness! read more