The new owners are very prejudice in my opinion. I've visited there several times. I witnessed and experienced favored dialogue and pleasant communication with Caucasian and Arab customers, but unpleasant and short, no greeting or willingness to help individuals that are indigenous to this land. It is very unfortunate that the new owners feel biased to the customer base they come into business to serve. I will be sharing my experience with a few acquaintances in the media and reporters of the local news. I will be keeping an eye out to see the results and hopefully a change of attitude from UPS workers and owners. read more

I ended up paying more than my product that was in a package to ship to California. When I looked up the price on my end after pay $24.00, the price was $9.00 to ship on ground. I feel that they over charged me. Oh this the second time they have done this. I will never use this UPS store again. read more

BEWARE OF THIS LOCATION DUE TO THEFT!!! used this location to ship holiday cards and photos. they stole the cards and sent an empty envelope instead. DO NOT use this location as they steal from you!! read more

Thank you to the driver who delivered my new Fitbit this evening. Will enjoy it. Thank you for being open.

Use this location often. Very polite, nice employees. They are always helpful and I've witnessed them being very patient with people who come in unprepared/uninformed on how to prepare/mail their packages. Parking isn't great, but that's not the employees fault! read more

On 4/11/18 I ordered a scope from Amazon. - I thought I ordered the one with free 2 day free shipping but I guess I goofed up. (This was the only goof-up on my part.) On 4/18/18 I got the "sorry we missed you" note on door from UPS after work. -It says to go to a UPS access point locker the next day. On 4/19/18 after work I go the UPS access point locker and it's not there. - I check tracking and UPS tracking says "Customer refused, returning to seller". - I call UPS and they say that I shouldn't of gotten the note because NO signature is required on this package. - They say it will be at my door the next day. - Just in case I make note saying "Please leave package by door, no signature required" and sign and print name anyways. Today, 4/20/18 I come home from work and note is still there untouched, no package. - I go online and track package and now UPS tracking says "Undeliverable - Suite or Apartment number is missing". - I call UPS again and explain. They say I'll have to wait till Monday (4/23/18) before I'll get a call from the warehouse manager to figure out what to do. (This is taking way too long to get a cheep Chinese scope I'll probably take off and not use anyways.) -My questions- 1) What happened to the three attempts rule? 2) How could my address be right the first day and wrong the second day? 3) How come every time I used UPS it has been increasingly difficult to get delivery. USPS never has an issue. FedEx never has an issue. DHL never has an issue. Papa Jons never has an issue. The Chinese Food place never has an issue. What exactly is UPS's issue? I know for a fact that I'm not the only one having these issues. I've heard countless people complain about lack of service quality from UPS and I'm sure you have too. 4) How bad does UPS treat their employees to where they're taking short-cuts like this? . . . . . Are they overloading peoples workloads? Do they treat their employs like crap to the point where none of them care anymore? HAY UPS EXECUTIVES!!! HAPPY EMPLOYEES EQUALS HAPPY CUSTOMERS. 5) Lets just for the sake of argument say it's a bad employee. WHAT ABOUT GPS? There $60 on Amazon so you wont use up any phone data and of all people who could use one, it would be a delivery driver. PLUS IT'S A TAX WRITE-OFF. What's the excuse? My place isn't that hard to find, try it for yourself. (2820 W War Memorial Dr. Apt C Peoria, IL 61615) There a big long level median for those difficult left hand turns too. Do your job, get it done or quit. If your really that miserable, find another job, DON'T MAKE YOUR PROBLEMS MY PROBLEMS! - That way you're happy because you like what you do. - Your customers are happy because they were helped with a happy employee who was happy enough to do the job right. - UPS customers are happy because a job opening was created that was filled by a happy employee. - That employee is happy because he got a job he likes. - Both your new work place and UPS is happy because of more new customers from good reviews. - Those extra customers bring in more capital so your new work place and UPS can hire more happy employees for lighter work loads, newer equipment, bigger pay checks, etcetera, etcetera, etcetera (theoretically) - EVERYBODY IS HAPPY!!! EVERYBODY WINS!!! WHAT'S THE EXCUSE? - I JUST WANT MY PACKAGE. GIVE ME MY PACKAGE! I NEED MY PACKAGE! WHY CAN'T I HAVE MY PACKAGE! I'M LOST AND WONDERING WITH OUT MY PACKAGE! SOMEONE GIVE ME MY PACKAGE! LIFE IS MEANINGLESS WITHOUT MY PACKAGE. THE MEANING OF LIFE IS THE QUEST OF MY PACKAGE. MY SOUL IS BEREFT WITHOUT MY PACKAGE. 1+1= MY PACKAGE (I'm not going to include the 'WAAAAAAAHHHHHHHHHHHHHHHHhhhhhhhhhhhh!!!!!!!!!!!!!!! PAAAaaaaaACKAAAAAaaaaaaGE!" part because cheep Chinese scope.) EVEN IF the Quest for the Holy PACKAGE is completed, THIS WILL BE MY LAST TIME USING UPS, enough is enough. read more

When I needed more details to provide proof of shipment to a shop I'd sent packages these guys came through in a timely manner. Thanks!

This place can be pricey but they are definitely helpful in getting your packages ready and shipping them. All my packages have arrived in tact and on time. This store and its employees are reliable and helpful and I use them frequently to mail gifts to friends and family! read more

unbelievable great service!! i had a very stressful situation going with some packages but ,Josh, Gabe, and Lexa were so helpful pleasant and knowledgeable . restored my faith in young people this business will do well to keep these employees working !!!! thank you all for doing such a great Job! read more

Very poor service! I carried in 6 large packages to be shipped on yo learn they did not have any UPS Ground labels so I would have to ship at 3 day or Next day at much higher costs. They told me I would need to go to UPS customer service center in East Peoria to ship Ground. When I got to East Peoria customer service center it was already closed and was closed when they told me to go there. UPS is . Fedex next time! read more

Friendly professional staff.But it took me 20 minutes to find a parking spot four times around the building! Absolutely terrible location! I came from East Peoria next time I'll go to Pekin! read more

I had an antique clock professionally packed for shipment, with double boxes and all of the safety packaging, insured it for its actual value, paid $128 for shipping and insurance. I even discussed the clock and packaging with the store rep, before sending it on its way. It arrived in pieces. After filing a claim and hearing nothing for months, UPS is now denying the claim, saying it was improperly packed- without ever seeing the boxes or the packaging in person, relying only on a photo showing the completely opened, unwrapped package. So that's their scam- get you to pay $$$ for insurance that will never be honored! Use FedEx from now on, only FedEx! read more