I am reposting my review that I took down on Saturday after receiving a phone call and text messages from the business owner intimidating me to take the messages down.
I took a dress to be altered that is satin material. I had taken a dress here before that was not satin, and whoever did the alterations did great, which is why I went back.
1. I paid by check up front. I thought the price was fair.
2. My dress came from Lulu's in perfect condition. In fact, the tag is still on it. Had I seen any snags in the satin during the fitting, I obviously would have sent the dress back to Lulu's. My dress was not snagged when I left it in the care of the business.
3. She pinned the bottom. After, I came out and asked if we could adjust the halter so the V didn't plunge as low. The way it was pinned was the way I wanted it. I tried to show in the picture what I got versus what I wanted. When I complained about the neckline not being what I wanted, the seamstress told me she didn't do it that way because the dress wouldn't hit the waist where it should (the bottom of the V). This was never discussed during the fitting. She never called to discuss the change with me.
3. It wasn't ready when I was told it would be ready. That was fine, I came back the next day, but know that your garment might not be finished at the agreed upon time and they might not communicate that with you ahead of time.
4. I was obviously upset. She claimed she could try to fix the snags and would redo the halter. I told her I did not trust her with my dress. This ended up being a good thing because our next stop was Men's Wearhouse. A very kind gentleman there looked at my dress for me. The seamstress at Right Fit tried to claim she couldn't have caused the damage because she never worked on the parts of the dress that were snagged. I learned from the man at Men's Wearhouse that if the satin wasn't protected by something like a plastic covering, the satin would have snagged on parts of the dress even if that part wasn't actively being altered. He even found snags (smaller than pictured) throughout the skirt that I hadn't initially seen. He took it and examined it under a magnifier and said trying to fix it would damage it more and that it is damaged beyond repair. I was referred to another seamstress who got me in right away.
5. After I posted my review - about 2-3 hours later, I got a call from who I am guessing might be the business owner. He yelled at me for my negative review. He tried to claim I didn't pay. I may have misunderstood this as he was yelling at me and was a little hard to understand. When I told him I wouldn't continue to speak to him on the phone, I hung up. My husband called and tried to reason with him. He got nowhere with whoever he was talking to.
6. I then began getting text messages threatening me to take down my review or he would post my information on Google. He said he would sue me for damaging his business.
They do have great reviews for altercations for pants, and as I said before the first dress I took to them (I want to say it's Jersey material, but it may be a spandex/poly blend). The bottom of the dress was altered exactly like I wanted, so my initial review gave them a one star credit for that. I would now give them no stars if I could after how they handled this situation.
Bottom line:
- Take a picture of your garment before you leave it in their care.
- I don't recommend taking anything satin there.
- Know that if you post a negative review, it is possible you will receive the same treatment I did. read more