Had the pleasure of dealing with Bobbie shipping an oversized item, hey UPS x-mas music though on 10/27 lol!!! read more

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The only guy I think that works there it's very helpful and nice from the time you walk in :)

Never, ever enough quality people working at this location. I loathe coming to this store as there is always a line just to drop off package and receive a receipt. It's 12 noon and the line will s 6 deep with only 2 employees. They can do a lot better filter people though if they would just ask people in line if they have just a drop off. read more

Went there twice. Both times received curtious and professional service. I went to the Piscataway UPS store in the past and experienced the opposite. Highly recommended! read more

I am writing to express my extreme dissatisfaction with this store. My initial visit to this store turned into a nearly 2 hour ordeal that left me very disappointed. From the moment I approached the counter and informed the manager, James, of my extensive list of tasks that needed to be completed, the experience went downhill. I mentioned to him that I needed everything to be processed correctly, as sensitive information was involved in one of the items and everything was meticulously prepared. However, James adopted a condescending attitude, particularly when I inquired about a transaction that he had canceled in order to consolidate both items I was mailing into one transaction. I simply wanted to ensure that all my items were being handled properly, but James seemed more interested in blaming me for the long wait. This was made worse by the fact that he frequently interrupted our interaction to deal with the onboarding of two new employees, leaving no one to assist the growing line of customers. Furthermore, he even blamed me when a customer complained about the delay, failing to take responsibility for his own ineffective multitasking and poor management. During this experience, I never once raised my voice or spoke disrespectfully to James. However, by the time I finally left the store, nearly two hours later, I was reeling with frustration and had developed a debilitating migraine. Sadly, the saga did not end there. UPS failed to deliver one of the packages that I had paid for. Despite informing the recipient about the expected delivery date, UPS only left a note on the door without attempting to contact the person inside. They then made subsequent delivery attempts while the person was at work. The recipient contacted the main site where packages are processed & confirmed that she could pick up the item during a certain time, but upon arrival, she was told that the package had been sent back to the UPS store. The issue took time to resolve, through multiple calls & even a conference call involving myself, the recipient, & a supervisor. Eventually, UPS admitted their repeated failures and promised to refund the money. The refund could only be obtained by returning to the same UPS store. When I returned to the store & explained this to James, he displayed his haughty attitude yet again, claiming "we don't do that". In this instance, he repeatedly interrupted & talked over me instead of listening. He called the owner of the store to explain the situation, but his explanation was incredibly deficient. He wrongfully accused me of blaming the store for the non-delivery issue, despite my clear intention to highlight only steps needed to process a refund. He neglected to properly address the issue, as he was too busy talking over me & failing to understand the complexities of the issue. This aggravated me & I still maintained my composure. In the hopes of finding a resolution, I decided to call the UPS service line. I was placed on a long hold. I place the call on speaker so that he could hear the conversation. However, he took a simple resolution and made it complex due to poor communication. When I finally spoke to the UPS customer supervisor, they had to instruct him on the steps that needed to be taken. The supervisor even connected me to the billing dept so that James could provide the info for the store to initiate my refund. During this process, James remained on the phone with the owner of the store, & the tone of their conversation (which I could only hear one side of) was far from professional. His remarks, such as "yeah, she still here, do you really want me to ask her that," accompanied by laughter, only added to my frustration. It became evident that professionalism is sorely lacking, especially if the owner is setting the tone. I must question their ethics. As an establishment operating under the UPS brand name, one would expect adherence to established policies. It is difficult to comprehend why refunding $12.72 or, in reality, only $8.75, the amount refunded - would significantly impact their finances. One may argue that this stress & aggravation over such a small amount is not worth it. It is a matter of principles. I do not conduct business in such a manner, & any entity that does so is, in my opinion, unethical. If he had communicated effectively & followed protocol, I would not have had to spend an additional 2 hours in the store, & he would not have been forced to stay past closing. I was the last customer in the store, which is absolutely ridiculous. I have no intention of supporting a business that has caused me such immense aggravation, where communication, planning, and management skills don't exist. The quality of customer service has gone downhill. I can only attribute this to poor vetting of employees. I want to clarify that this review is not a reflection on the new hires who were present. Overall, my experience at the UPS store was nothing short of a nightmare. read more

They need to not yell and talk over customers they are rude and think people are stealing packages

It's people like Michelle Burdash that make life a whole lot easier! During the Christmas holiday, I had to ship out about 15 packages to my corporate team members, and Michelle was an absolute pleasure to work with during my time at this UPS location. read more

I have done quite a few drop offs at the store for package shipment and if I could give Less then one store I would. This store is the most inefficient and nonprofessional store I've ever been to. I dropped a medical test which was to be shipped overnight UPS on Friday at 11:17 way before their 4 PM cut off and it didn't get to the medical testing thing until Tuesday morning 10 o'clock. If you need something guaranteed ship by a certain time date number one I would go to FedEx number two I would not use this store in any manner they're horrible ,terrible and just not worth the time read more

Scheduled an appointment at this location for notary services. Walked in, told the girl I have an appointment for notary services to which she responded "there is no notary here until Tuesday" and when asked what do you mean I scheduled an appointment she said the same thing word for word. Again I asked well why would it let me schedule an appointment she said the same exact phrase word for word. No we're sorry just the same 7 words 3 times in a row. Absolutely the worst customer service I've encountered in a long long time. Literally like talking to a robot. Avoid this place like it's the plague. read more

I don't think I have ever waited less than 30 mins for service here. When it is actually my turn, not even 5 mins. Very confused on why I always have to wait here. Also, some customers act like they never shipped anything in their life! read more

I've shipped out so many packages from this store and never had a problem! great service and the employees are so nice! read more

The store owes me an apology. I went to the store on 7/19/17 to send back a cricket mobile phone under warranty.. Cricket changed their policy in returning phones as you have to go to the store with a code number they provide and UPS will print out the label there and give you the tracking number. In the past Cricket would send you the label but as I said the policy changed. When im at the store the employee states they do not print out labels and Cricket has to send it to me. I called another UPS store and they said they now print out the labels send the phones and so did the corporate office. The clerk told me to call his manager and she doesn't even know the new policy. Unreal. read more

Ups is garbage as is this store. Lost my first package seemingly into thin air. Then the company sends me a new one, but this store closes at 630 because apparently screw anyone that has to work during the day. I leave work in Manhattan early to get to the store on time to pickup my package. I get there at 615 and the doors are locked and gates are all down. I knock ok the door and the girl gives me full attitude as if I'm the rude one for wanting to pick up my package during the business hours they say they're open. Then she claims it's not there and doesn't let me finish a sentence as I'm trying to show her it clearly says it was delivered there and ready for pickup. Locks me outside again to check and magically the package is there now. THEN she gives me a hard find because my license doesn't have the delivery address on it yet I'm showing her the friggin email confirmation in my account. LEARN CUSTOMER SERVICE SKILLS. read more

HORRIBLE place ever, the blonde lady with the ridiculously long nails, Michelle is so unprofessional and seems like she doesn't want to work. Can't believe they allow her in that work environment with those nails, it should be a safety hazard. She gave everyone an attitude and was very sloppy. WORST customer service ever!!! my experience here was very bad!! I would NEVER recommend anyone to come here. if you want to be treated poorly then come here read more

I've been a customer for over 5 years and have never had an issue. Always great service and everything I need is always available. Denise is always courteous and helpful. I will continue to patronize this UPS store. read more

I shipped a package from this store in December. It didn't arrive at the destination. I filed a claim and didn't hear back. I called 3 different Corporate UPS investigation and claims numbers. Guess what the UPS Store in Parlin hasn't done? Filed the claim with UPS - it's been nearly a month the UPS Store 528O in Parlin Gateway Shopping Center was given receipts and filled out paperwork. read more

Terrible service. I arrived with two boxes to ship and I patiently waited for the employee to take care of the customer in front of me. However, she continued to assist other customers as they came in, completely ignoring me. Maybe because my boxes were bigger? ‍‍ After 6 customers and still no acknowledgment from the employee, I gave up, left and brought my boxes to my local post office (much more professional). Never again for this UPS store. read more

Terrible service. Girl working there was unfriendly and not helpful at all. I needed a very large box to ship items and she said I don't have a big enough box. Yet there behind her counter were rows of different size boxes. She didn't even look. I will never go there again. read more

I came in to get envelopes printed and I was impressed with the time and care that the employees Denise and Marinus took with me and my order. Denise was having a bit of trouble getting the printer to work and offered to drive to another store to get the job done! I appreciated that offer of going the extra mile so much. Marinus was able to step in and resolve the issue. While waiting for another customer's order to finish, and my own order to print, we chatted and it was such a friendly atmosphere! In the past I dropped off a package and it was a very quick and painless drop off, no issues. read more

Denise and Eddie made shipping easy. Unfortunately there was damage to my shipment. Denise helped me seamlessly file a claim and made sure everything went through smoothly. You make shipping a stress less process! Thanks for everything! Denise, I'll be shipping with you from now on! Thanks read more

Store has been a part of the local community since 2004. It's a family run business with a very helpfull staff. Shipping, Notary, mailbox services, business cards, and shredding. Quite helpful staff! Denise is a very nice lady. Gerard SR is back! They do fundraising for local teams in the community. Donating back to Old Bridge Storm Soccer team for portions spent on shredding and shipping, copies, etc. Definitely recommend. read more

Im very disappointed in the Poor service . I dropped off Com cast equipment to be sent back for credit. The young lady working told me its 5pm we close in 1 hr so i wont be able to get this shipped out to the next morning and she would email me a receipt . Well 2 days later it has Still Not been shipped out because again she told me there to busy. Im going to store tomorrow to pick up my equipment and bring it to a reliable store. This store should be closed and definitely not be used. Unhappy Customer read more

Unarguably extremely rude staff , unwilling to accept their unsold product back and not giving any contact of owner / manager . Poor customer service read more

The lady who works these is so unfriendly and isn't respectful. I try my best to come and and not even have a conversation because her attitude isn't welcoming read more

I have gone to the UPS store in Parlin, NJ quite a few times and have to say I'm very satisfied with the level of service. I have dealt with both Jerry and Denise and every time they have been nothing but kind and extremely helpful! This has not been my experience with some other places! I definitely recommend this place for all your shipping needs. read more

The UPS Store in Parlin, New Jersey is not only convient but, the Front-end/General Manager - Denise is extemley helpful. She is super multi-tasked! I have seen her go from Notaries, mailbox services, boxing up items such as heavy- small delicate items, She extends her services to her Owners fundraising and she is there most days with not much time off. Its always nice to see a pleasant face. Denise is a hard-worker. She makes a GREAT asset to the delievery service! :) read more

The first tine I went there the manager was not there, the girl behind the counter could not help me, I had to wait till the manager got back on Friday, she was vey I suggest that employees get more training of services and get to know them, while I was standing there she could not answer a customers question either, train, train train your employee's read more

not accepting packages from other ups store because they don't get a $1 for it wow!!!