Horrible they never come on time! The employees are rude mean and rude and disrespectful!read more

If anyone has tried to talk to a live person at FedEx I would appreciate getting the contact…read moreinformation. It is impossible to get to a live person regarding a claim. I'm sure that it's because they don't want to talk to actual people about the absolutely horrible service they provide. I filed a claim in September, followed up on it about a month later only to be told that it was delayed because they were still looking for the package. Needless to say I was extremely upset. I was finally able to get to someone who promised me that they would escalate my inquiry. That was two months ago and I have not heard from them. I tried to contact them today only to get a total run around. Their automated system said that the claim was denied although I haven't received any communication from FedEx whatsoever. No matter what I try I am unable to get to a live person. The claim was for one box out a five piece shipment. The five boxes made up one total item that I was returning. Because one box didn't make it I couldn't receive a refund for the return of the item. Now I am out not only the cost of the item (the return window closed) and the cost of shipping an item that never made it!! How does that seem reasonable? If I could rate FedEx lower than not good I would do it in a heartbeat

Quick and easy return for a dress bought online. My usual store was impacting by street closures so…read moreI used this one near errands I was running. Staff was friendly, fast, and made my experience easy. Scanned my barcode, bagged my item and provided my receipt in under a minute. Appreciate checking this errand off my list so quickly!

The woman up front is so rude . I will not be returning . Super uncalled for especially in front of…read morechildren . She even got rude @ a customer because they didn't know how to brighten up their phone . I felt so bad for the person . GET RID OF HER . I love when the gentleman is up front everything flows by perfect .

One of my favorite locally-owned and operated businesses to support in Fleming Island!…read more The service at this location is phenomenal! The staff is on their A-Game here and I always have a great experience. I've been coming to this location for quite some time now and here recently, they have remodeled the store in order for their staff to work more efficiently and effectively. After visiting a few times since the remodel, I noticed the vibe and it's definitely a good change. Things seem to flow better. From printing labels to doing Amazon returns and having eviction papers notarized to scanning and faxing important documents like contracts, trusts, wills and lease agreements - the employees have handled my issues properly and with professionalism and discretion. It's so appreciated! I really depend on this UPS location to get it right for me. And they do a fantastic job at a reasonable price! Thank you, Lori, for taking care of me this last visit and the whole team who all works together to make the customer experience consistently positive and pleasant. Kudos!

Olivia was one of the worst front facing customer service employees I have ever encountered. I…read moreexplained I wanted bundles of papers separated by mini cover sheets or separate faxes. She said "don't tell me how to do my job, you don't know how faxes work. I explained that Ive been a computer scientist for over 25 yrs and yes I know how they work. This young lady actually looked at me and said " I can't deal with you, I'm not doing this" and walked away to get someone else to help me. The young man that helped me understood what I was asking for I gladly paid for the extra pages I was adding so that wasn't an issue. The young lady needs to find another profession that doesn't deal with customers. I won't be back to UPS. She made my whole experience there very uncomfortable.

Shoutout to the local community heroes working hard and bringing their A- game! This venue is a…read morehuge blessing! They offer several different logistics options here like FedEx, DHL, and even USPS! I technically love the USPS flat rate boxes when sending packages to my family and friends. The fact that this venue helped me pick the right options that made the most sense like shipping times, signage options, size of boxes was a winner for me. The gentleman that helped me even helped me decide to add some packaging peanuts to keep my items more organized by filling in the gaps. I looooved that I was able to get an email from them that gave me my tracking number. It made me more confident and excited to watch the progress of my gifts to my family. I am grateful for their excellence! What a great blessing they are to help us reach our loved ones with their organizational skills and knowledge.

I had such a great experience with Alma at Goin' Postal! Even during an incredibly busy holiday…read moreweek, she went out of her way to accommodate my fingerprinting and package drop-off quickly and efficiently. Her customer service was truly top-tier -- she was patient, organized, and made the whole process feel effortless despite the rush. It's rare to find someone who handles both the workload and the customers with such kindness and professionalism. I'm really grateful for her help and highly recommend seeing Alma if you want fast, friendly, and reliable service!

I worked with Char and she was beyond amazing. She listened to everything I said and went over the…read moretop for me. I am so excited to hand out my look books to potential clients at the AmericaMart this week! The posters came out beautifully and they look gorgeous in my booth, also!

The current price to mail a large priority usps box is $26 at the post office. They charge $37 !…read moreThat's one example of their markup. We mailed a small package from there that went out of state. Even though we paid the postage at Costal Postal, the recipient had to pay another $4.11 postage due. Crazy. Will never use them again.

When I drop a package at the UPS store - My package has been secured and the shipping label is…read morealready on it and ready to go. I have never had any issues with this location. When you drop off a package you can also request a receipt just for confirmation if needed. My only complaint about this location is how long the walk is from the parking area. I'm sure you could just park next to the side walk and walk in but I'm sure you can get cited so I'd rather get my exercise and not chance it.

I sent A package on December 2, 2025. Last year, from Jacksonville, FL, to Atlanta, Georgia, I sent…read moremedication to my granddaughter. They gave me the runaround. I had insurance on the package; they said they put it on her porch. The picture of the porch they put on did not match my granddaughter's porch. When I first approached them, they said the driver had delivered it to the wrong address. They advised me to go back to the store where I sent the packet from. I did that. The store filed a claim for me. The insurance said the package was on the right porch. All I received from UPS was the runaround; they took my money and lost my package. The outcome: no recovery, I just got tired of going back and forth. UPS isn't a reliable company, and I will never deal with UPS again. All I got was the merry-go-round.

The service at the store was good but getting our next day air guaranteed delivery by 2:00 was the…read moreworst i have ever experienced! We sent important documents from Fl to NC and paid $135 to have it guaranteed delivery by 2:00 next day. Apparently, they decided that flying it to Kentucky was the logical route. When we checked the tracking we were shocked to see it sitting in Kentucky ! Why not initially send it to Charlotte? The airlines always knows the weather patterns. They could have made the deadline. It sat in Kentucky for the night then arrived in Greensboro 1038 yesterday morning No movement at all until this morning. Finally out for delivery today. So $135 for a wed-thu-Fri delivery. We called UPS and they cited storms as the excuse... so were all flights cancelled? We were not told it would be a fair weather delivery. Why not a better, more direct route thru Charlotte? At the counter we were never told there were stipulations. They refuse to refund us for not delivering the envelope. I certainly think they should refund us. It was bad enough that they didn't deliver it; then to say no refund. Bad business! I will never use UPS again! I will continue to tell my story on line, and verbally.

Huge shout out to Courtney the manager over here. I went in here to ship a piece of jewelry back to…read morewhere I bought it for a repair. I was informed to insure it for the full amount which was a HUGE shipping fee because of the insurance. But I went ahead and paid for it. Then after about 45 minutes, I realized I was going to have to pay that amount again to get it back and it would be much cheaper to have them fixed locally. She was extremely busy, but went out of her way to find my package and refunded it for me. I have used this store on numerous occasions with great service each time, but today was an above and beyond moment.