Convenient and easy to drop off packages if you have them per-labeled. They also have all the things you need to send a package if you don't have boxes, etc. They can send it for you if you don't have a UPS account. Very friendly and helpful. The only thing I don't like is that if you take in a package that you have insured for a high dollar amount they make you unpack it and repack it in front of them so they can guantee that it is packaged properly. read more

We are in this location from time to time, as it's on the way to many of our other errands and kids' practice locations. *Most* of the time, the folks here are nice enough, and work pretty quickly. However, there have been a couple instances of walking in with no one around - no workers, no other customers, and kind of wondering what to do next...besides wait around for someone to check for customers. ...which, they do, within a couple of minutes. Maybe a sign that reads, "BE RIGHT BACK" ...or something, would be helpful? Like our other frequently-visited location, the professionalism is lacking here at times. I've had a couple instances of unprofessional interactions with the employees where they were less than helpful with shipping options, or whether or not they would allow USPS drop off. Also, they don't consistently wear any sort of "uniform" or other company shirts or name tags, so you're left wondering who's who, which can be disconcerting when you're dropping off valuable shipping. read more

Female with colored braids was rude and sarcastic. Please provide her a class in customer courtesy. Her two teen coworkers were courteous.

Impeccable service, I emailed over a document after hours for printing and it was ready first thing the next morning, Ryleigh runs the whole show and really knows her stuff! read more

The Sante Fe/Murlen location has horrible customer service. The female clerks are rude and unfriendly. I've gone there several times because the location is convenient despite the sour attitudes, but after today I will only be using the friendly and helpful location at 119/Quivira. Today I walked in and was heading towards the counter, when the clerk who was waiting on someone yelled, "We're closed!" in a hateful voice and made a shooing motion towards the door. There were at least two customers plus a UPS driver in the store and the door wasn't locked. The driver felt bad for me and was embarrassed by her behavior. read more

I have used this store for years and always great service, recently the people who have worked here for years are no longer there, looks like it's under new management. Today will be the last day I go to this store. I purchased a book of forever stamps which originally rang up as $15.50. I paid, got to my car and looked at the receipt. They charged me $20. I went back in the store and asked where the $4.50 was being charged, she said that's what we charge. I pulled up the actual charge of stamps with shipping which totaled $16.84 (stamps are $0.69). Total scam read more

The UPS Store - A printed receipt from The UPS Store in Olathe, Kansas, dated 11/7/2024, details a purchase of 20 books of stamps for $20. - Printing Services Near Me - Olathe, Kansas

I had a Nespresso package delivered to this store and was charged a $20 "miscellaneous non-taxable fee" for pickup with very little explanation. I attempted to show my receipt from Nespresso and explained how I was able to choose the storefront as a free delivery choice, but it fell on deaf ears. I contacted Nespresso and was told by their representatives that I should not have been charged for pickup. I also contacted UPS and was told that, at most, I should have been charged $7 for pickup and could not explain why I was charged as much as I was. I have had previous Nespresso deliveries to this particular store and have had zero issues before. 10/10 do not recommend utilizing this particular store's services if this is how they conduct business. read more

Friendly and always helpful. Store is clean, prices are decent, and close to home. Would recommend.

Super important for this site's representation to have the last word and refuse ownership. Easy for them to publicly disavow consumer feedback--even though a phone number is attached to a UPS account, it's never used to solicit a customer's involvement. One wonders: why include this data field if it's not to be used locally? Even though I've asked for call backs from this site's management, time is spent here in a public debate, and not in resolution or even empathy--and zero apology offered for taking unapproved unilateral action an entire business day after receiving my package. This site's time investment is here--not with the customer experiencing consequences of poor customer service. Honesty: when your words match your deeds. Integrity: when your deeds match your words. read more

I have used this ups store for a very long time. If I could rate it a 10 I would. There are 2 guys Stephan and Dan that work there they are so efficient they go out of there way to help you everytime I am in there. Whether it's having a label printed or taping a box or just sending a package they give 100%. Last week we had a horrible storm all the electricity was down. I pulled up there Stephan was standing outside to let everyone know they had no electricity. I never Evan had to get out of my car. That's called customer service. I went to a few other places not 1 single place had anyone standing outside. I wanted to recognize these 2 guys and say thank you. You guys are outstanding employees. Thanks again...Jacki Stahlhut read more

I went in twice for two different things. There is one employee has no idea what he is doing. Today, he closed my shipment box for Amazon and had a one inch gap. I had to ask to have it redone. It's a shipping store are you kidding me? Horrible service read more

Fast, Friendly and Helpful. I stopped by to drop off a package. My label was a little faded. They helped me reprint a label and I was on my way. 5 star service. read more

I walked into the store today I forgot my mask. The employees started yelling at me to put a mask on and before I could ask if they had one for me. They where refusing service to me. I understand it's mandatory to put a mask on at this time, but I'm only human and we forget things. I will never step foot in there again!! I will never get treated like that ever. Rude I tell me. Going to Fed EX for now on friendlier read more

This store consistently has the friendliest and most helpful people working. It's well worth going out of the way just to ship from this store. read more

This should be -5 !!! This Review isnt fir any particular store just UPS Iin general , the Automated System hangs up on customer and is a long process in general , not helpful at all . You just lost a cusy partly because of this ... the Agents are uninformed, unqualified to do simple task such as state the department they work I . I was transferred for here to there and could not understand the agent, I was left on hold for 15 minutes only for the agent Nikita ( in cancellation) to say she can't help, this person did not listen to anything I said , waisted my valuable time and still I am not able to cancel , I WILL NEVER USE UPS AGAIN !!! I will be contacting coperate next!!! read more

I'm always in and out of this place and employees are always nice and helpful! My amazon return took like 2 seconds and I mail people bday gifts and it's all seamless and fast read more

I ran to the store May 6th to get a tracking number for my package. I always wear a mask and of course the only time I forget I ran into this store. I entered and told the employee what I needed and he took my package. He then looked at me and said "Mask?!" I reached up to my face and said "oh my gosh, I'm so sorry I completely forgot do you have one?" He made a face at me and said "No!" I lifted my sweater up and said sorry. I stepped back and dropped my sweater and he said no lift it back up, you need to be wearing a mask! I told him I always do and just forgot. They really should have disposable masks available in case customers don't have one or forget, we are human and people make mistakes. I understand it was my fault for not wearing one but it was honestly an oversite, he was very rude and almost aggressive in his manor. I told him I didn't come in for a lecture just the tracking number. It was very embarrassing and left the store feeling really upset. Horrible experience. Terrible customer service. Very aggressive intimidating man (something tells me he enjoys this kind of behavior due to other reviews) I work in a business that requires our customers and employee to wear masks, there is always a polite way to ask/enforce. I send a LOT of overnight packages and will not ever go back to this UPS. read more

I've done business with this particular UPS store off and on for over 15 years. Employees come and go, but generally I have been very happy with the service and attention. My most recent transactions there have been particularly positive primarily due to the speed and efficiency of the staff. Very happy with this UPS store and no doubt I'll keep going back for many years to come. read more

Horrible and rude customer service. Highest printing costs around. They won't tell you the cost up front and then end up charging you over $200 for a small print job. The owner won't even bother to return your phone call if you have an issue. Do not ever go here for printing services. Very rude!!! read more

Customer service has always been fine in this store. However, I recommend you save some money and drive 1.5 miles East to the USPS where you get a shipping box for free instead of paying $4.50 for a small 12" x 12" x 6" box. read more

Lost my business over 9 cents. Easy At&t return was a debacle. A new model number on the equipment caused me to have to call At&t customer service and have a smart label sent, problem was there was no box. I told the clerk I left my wallet at home and so I ended up going through their trash looking for a mailer or box. I finally went over to great clips next door where they gladly gave me an empty box. I forwarded the e-mail to the clerk Sean and he wanted to charge me 9 cents to print the label off from the e-mail he told me to forward to him. He knew I didn't have my wallet....arg. read more

My first time at this store. I was very impressed,Cody was friendly and the service was really fast. I would definitely recommend this place!! read more