The store opened 8 minutes late. When the late employee showed up, There were three of us waiting outside the door. He told us we needed to wait 10 minutes. No apologies. It was a 180 from a warm welcome. read more

The UPS Store - Sour employee. He is in the wrong line of work. - Mailbox Centers Near Me - New Orleans, Louisiana

Zero Star. Just left The UPS Store on Manhattan Blvd #4974. I purchased a roll of tape to tape my box, could not separate the and ask the guy(clerk 16721) for help and the guy(clerk 16721) at the register used the tape he had to tape my box. Really! I told why you not using my tape I just purchased. His replied "used it next time, have a nice day". read more

Don't even bother. Got there at 4:30pm on a Thursday and they were closed. The concierge even confirmed that they just closed and left. Website/Google and the sign on the store door states that they don't close til 5:30pm Several other people walked up in order to ship items and they were also upset. Very unacceptable read more

The UPS Store - Closed up shop early on a Thursday afternoon. - Mailbox Centers Near Me - New Orleans, Louisiana

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I took a streetcar from the French Quarter to this store to post a return to eBay. Never happened. The woman behind the counter could not have been more rude. I asked her for help printing a return label. She said I had to use their computer snd pointed to a corner where the computer sat. I sat down and tried to figure out how to log in to their computer using a credit card in order to pay an additional fee to print the label. After five minutes of failure I left. The manager was there as well, talking on his phone and ignoring me completely. The moral is to avoid this store if you want courteous service or assistance. Go somewhere else. They don't care about you. read more

This store has the WORST service you could possibly have. I came here to leave a review for others to hopefully avoid dealing with these people, and I was not surprised to find several, recent, and equally appalling reviews of this store. The people that work here are RUDE beyond your ability to comprehend as a customer. They are truly useless largely, which I don't say lightly, as they do not even attempt to provide much of any concept of customer service. I had a package that was supposed to be delivered to my home, however UPS failed to do so, stating they attempted to do so but I was not there. I checked the cameras and that was completely untrue, for hours on either side of the time they said they attempted to deliver the package. I then was told it would be at this UPS store for me to come pick it up. After three days of calling UPS' 800 number to request them to redeliver the package, which each time they said they would do so and have dispatch call me, with each time neither of these occurring, I finally called the UPS store itself to confirm that the package was even there. I had to call 4 times before someone would even answer, but upon answering and met attempting to tell them my name and I am looking to see if a package was delivered to their store, the person on the phone cut me off, said "wrong number" and hung up. I redialed, same number, and after 4-5 more attempts, another person answered the phone, and once again before I could even get a sentence out, they said "I will transfer you to someone that can help you" (not even knowing what I was needing help with) and they then transferred me to the same 800 number with UPS that I had been dealing with for days. I then tried calling back over the course of the rest of the day, but after 36 attempts none of the calls were answered, so clearly they no longer wanted to deal with me, without even knowing what I was even calling about. I chose not to go to this store and interact with these people as I knew it would be useless, frustrating, and likely result in me saying something Is shouldn't, so I tried UPS corporate again, who simply didn't have any help to provide other then asking me to fill out a form for lost package, as they said they don't know where the package is in their system, despite it showing they had it. So long story short, avoid this store at all costs. They should be punished and hopefully shut down. This is not my first interaction with them either and on all prior occasions they are extremely rude, short and don't even pay attention, in person for sure, and they clearly often don't know how to operate their own system. So safe yourself the frustration and do everyone a favor and stay away so they hopefully have some repercussion for their behavior. Unfortunately, based on past reviews and their attitude, I seriously doubt they care, as they have a built in audience with being in an office building and the only store downtown, so they have little incentive to really improve at all. Sad situation. read more

Guy working was extremely rude and swore at me during our interaction. Unbelievable. Never go here as they don't actually care and it's only a franchise so they can't be held accountable for any semblance of customer service. read more

This place is just awful. Poor customer service at best. The older guy who works the front counter literally punched a box that someone had just dropped off across the room last week. Also infamous for 'not getting packages' delivered there, even by UPS. Avoid at all costs. read more

NOT A FAN OF THIS LOCATION. My first, and last, time using them. The employee I worked with was fine. The manager was an absolute ray of non-sunshine. Curt. Non helpful with simple questions. The place is a mess and unkempt, with packages everywhere. I'll take my business elsewhere. read more

I visited the store this afternoon and felt compelled to write a review based on the level of care and service the gentleman at the counter gave to each and every customer, including me. He was efficient and he cared about ensuring our packages make it to their destinations. I will happily return for future needs and will recommend to friends or colleagues for theirs. read more

Have been using this store for post office box and sending packages for a few years now xabd have always found them dependable and friendly to work with. Very friendly owner and staff have always been helpful and and do anything to work with customers. A couple of years ago left city and closed account, they were extremely helpful in shipping belongings out of state. About 6 months later when decided to return I contacted them about opening another account in order to fill out mail forwarding form at post office. I asked for invoice so I could mail check but was given my new box number and told to just come in and pay we when I returned weeks later. Have seen interaction often with other customers and always pleasent and helpful. read more

I headed over hear after unsuccessfully trying to ship a package from another UPS Store. I was dreading the parking situation, but got lucky with at a meter nearby. The staff was friendly and knowledgeable. I was in and out pretty quickly. I was shipping to Mexico and the employee had no problems with all the correct custom forms etc. She gave me the different shipping options, including cost for sending by USPS. I'll definitely be back next time I have to ship UPS. read more

They have a notary public, but the charge is $20 for the first page and $15 for every page after that. That's insane. What a ripoff. Notarizing a document takes under 10 minutes and should cost about $20. "That's what it costs in Louisiana" she said on the phone. No, it doesn't. The last time I paid $20 flat. What a ripoff. read more

This is the worst experience in a store I've ever had. I walked into the store and there was literally no one there. I waited there for 10-15 min. Other people came and left and seemed really confused. Finally I went behind the counter to be like "hello hello anyone here?" This older guys comes in the front door and is SCREAMING at my he's like "don't you ever go behind my counter!" And I was like there was no one here and he keeps barking at me, like I'm in trouble about how he had somewhere to be. Such a nasty guy and a really uncool way to treat people read more

Real nice people. Helped me get my package on its way quickly and affordably. It was great out of the heat and into the AC, too. Whew!

If you are dropping off an amazon return , they will process at their leisure , find somewhere else. They do not care.Absolutely nasty employees , completely disinterested with helping customers . Avoid like the plague . read more

The only other UPS store in the area is a tiny hub at the Roosevelt Hotel. But there's a fee for non-hotel guests. Unless you drive a ways you're stuck with this one. My advice to locals and visitors? Drive. That, or switch to FedEx. They have more locations and don't charge you for packaging tape. Independently owned stores like UPS work well in theory. But this is New Orleans. Customer service culture here is just dreadful. read more

Kind of hard to find, not being from the area. The pin location is correct but it is inside a courtyard of one of the high rises. You won't see a sign from the streets but if you follow the directions - enter into the building where your map stops and it's right inside. Nice store with friendly associate. We just did a drop off - having prepaid, preprinted labels read more

DO NOT USE THIS LOCATION!! DO NOT, DO NOT, DO NOT!!!!! Resent my package to this location and they refused the package AGAIN. Package got resent to the sender the THE SECOND TIME. I went to this location myself to ask if there was a problem and everyone acted like they didn't know what was going on. An employee even "checked in his system" to see if anyone had refused a package and he said "no one here refused any packages today." I could tell they were lying. One of the employees a pink looking tall White guy wouldn't even look my way and said loudly "sounds suspicious" ... and I just got the feeling everyone in the store knew exactly what was going on. Lo and behold, UPS corporate office calls me to inform me that YES, the store DID put in a request to refuse this package and they're starting a formal investigation. They don't want my business cool! Found a different UPS access point on Magazine St, with more pleasant employees and it seems to be more organized. BETTER PARKING TOO. So, even though this store closes at 5pm, mysteriously two of my packages were refused and sent back to the merchandiser. I find this odd, seeing as I was at work at the time and could not have refused my own packages even if I wanted to. The packages were delivered to the store earlier THAT SAME DAY, July 12th and I had until July 19th to pick them up. There should be absolutely no reason why these packages should ever have been returned to the sender. One of the items is a pair of shoes that is currently sold out. Luckily I can re-order the jacket, but I am having it sent to a different store. Last time I was in here to pick up a package, it had taken the customer service reps a while to find this chic's package, as it had been mixed up with items to ship out. I could tell her blood was boiling. I should have taken that as a sign to no longer have my things shipped here. They're also closed on weekends, so I won't be able to find out who the hell sent my packages back until Monday and trust me, I will find out, because it sounds like a scam. I AM PISSED. read more

Needed to drop off a package with a pre paid label, walked in, employee asked if I was dropping off, I said yes, and I was out the door in under 15 seconds. Exactly what I needed! read more

A disgrace to the company! I came in to return a package from Amazon. Usually I would use the one on Elysian Fields (those girls are sweethearts!) but their printer was broken and since I have no printer of my own I came to this location. First the lady at the desk told me it would cost $5 just to print the label which is crazy. I chose the "free return" option at Amazon for a reason and I had just paid $2 in parking just to be there. Plus, as much as I would hate to make multiple trips, this would cost me maybe cents, if anything, at FedEx. But I acquiesced and sent her my return label just like I had done at other UPS stores. She then insisted that she would not open it and refused to ship my return. I called Amazon and they had no answers as to why they would act like this and sent me a new label via snail mail so I could just use the Elysian Fields location. As I've seen in replies to other reviews, each UPS store is independently owned and to quote the lady at the store "every UPS store is different." This one is worth going out of your way to avoid. I'd rather drive 30 minutes out of town (or, in this situation, wait a few days) just to use another location who actually gives a shirt about service. UPS should consider cutting this location altogether as it is tarnishing its name. Reply to Customer Service: Actually I did communicate with you before posting this review. When I was in the store. There was zero interest in resolving this issue, thus I posted a review (something that does not require your permission) The lady who worked there was appalling. It was definitely one of the most horrifying customer service experiences I've ever had. The $5 fee is actually not standard. Amazon and every other UPS location I've been too was shocked in regards to the $5 fee. Amazon (a partner of UPS) even offered to refund me for the $5 because they were so embarrassed for you and your location's actions but I have zero interest in giving you any money whatsoever. Unfortunately the UPS on Elysian Fields is closed (this is likely because they were not situated in a busy or prosperous area rather than their level of service) but there is one in the convention center and THEY are also awesome. No $5 fee (I'm pretty sure it all cost me less than a dollar), they tape everything up for me for free (another thing that you apparently exorbitantly charge for) sent it out the next day and were a joy to work with. They are about 10 extra minutes out of my way but I don't mind. They are now my "go to" UPS location. Anything to avoid YOUR location. Truly UPS should either shutter your location or change management as it is embarrassing an otherwise awesome company. UPS: You are awesome. Don't let this location sully your reputation. read more

I contacted this location to open a UPS mailbox via email/fax. The employee was very attentive. He literally forwarded me everything I requested to my email within seconds. I was a bit confused regarding some of the paperwork; so when I called back, he kindly walked me through the entire process. When I forwarded the information back to him, he had me set up and ready to begin mailing within a few short hours. I was very impressed with his courteus and helpful manner to help me get this set up. read more

I had a HORRENDOUS experiences at this UPS location today. An important document had been sent to this location on St. Charles Avenue for me to pick up. I received notification from UPS yesterday that it had arrived here. When I finally found the entrance to the store, several customers were lined up in line with two gentleman working behind the desk . Neither seemed to be able to successfully operate the computer system so the line was getting longer. I also noticed how that there were boxes EVERYWHERE, scattered all over. Two customers were asked to step aside when neither clerk could getting the mailing labels for their packages printed. The old short small clerk asked me "what do you need?". I told him I was there to pick up a package. He asked for my last name ..which I gave him...THREE TIMES. He kept looking thru a mess of scattered boxes and said "It's not here" . I showed him the UPS confirmation that I received from the UPS app. He said that didn't matter and the package was not here and that maybe it would show up "tomorrow". I asked him why I then had received the confirmation? He told me he didn't have time to "look for that sh$%". I was shocked. I asked him to please look again and he told me to "get the f*%#" out". I taped the entire thing on my phone. I called the UPS corporate office and was told this was a franchise and there was very little they could do. So I got online and connected with Nandi Cesarone , President of UPS America's , and Carol Tome, CEO of UPS. I have been assured that this is going to be addressed. In the meantime I strongly urge anyone needing UPS services to use an alternative location and STAY AWAY FROM The UPS Store at 201 St. Charles Ave in New Orleans. read more

DO NOT GO THERE!!! I used them to ship an item to me and they shipped someone elses' stuff. But instead of PROMPTLY fixing it. They sent my stuff out to me the slowest possible (another week I have to wait) and did not even bother offering me a partial refund or nothing for my trouble. They just shipped my stuff slowly since it was coming out of their pocket since they shipped it wrong the first time and it was "sitting on their desk." So now I have to wait another week for my stuff because you guys screwed up??!!! NEVER AGAIN!!! read more

Came here to ship a package and was told that it needed a custom made box. Paid $76 for the packing fee and paid shipping. Four days later i check the tracking number and it hasn't left the store yet. I go in and they haven't even made a box for it. My buyer doesn't receive the item in time and I have to issue a refund, losing a $250 sale. UPS response was "you never specified WHEN you wanted it shipped" Even if that was a logical excuse, (I assumed ASAP was obvious) They didnt even attempt to pack it up or anything and four days have gone by. UPS refunded my packing fee and the shipping, but I got no apology, no explanation as to why they just LEFT IT ON THE FLOOR FOR FOUR DAYS, no nothing. Don't go to this store. read more

The store rep replied to my comment but clearly didn't read what I wrote. The package was delivered to their store but their own employees didn't realize it was there after one of them signed for the package already. The package was sitting at the front desk somewhere in the cabinet. If they had bothered to check into this themselves, they would've realized the error they made. This was not a UPS issue- it was actually that of this store's employees. Having me call UPS to figure this out is also a waste of my time. read more

Worst experience with UPS in the city. Twice I have brought amazon returns to this store; all the employee had to do was scan a bar code and take the return. The first time, I waited literally fifteen minutes with one guy ahead of me being waited on. The clerk was the only person working and was incredibly inefficient with the customer ahead of me, and kept making careless mistakes with his delivery order. I had to leave after 15 minutes, never got helped. Then today I went back in with the same two returns to try again. The same clerk was working. He took my returns but had a horrible attitude, was very rude toward me although I was polite to him despite the previous experience. I will not go back to this store. I used to work in this building so I would go here often, and this man who I've dealt with has been the worst employee, so bad that if I saw him working, I would not go in. I would wait until someone else was working to do my business there. Go somewhere else. read more

While I was traveling in New Orleans, my son called from his work and urgently needed a notarized authorization letter from me. I found this UPS store which offered notary public and FAX. When I walked in there were 3 people busy working. I stood in front of the counter for more than 5 minutes before a man (whom I think was the owner) finally waited on me. I got the letter notarized and they FAXed it for me. After several minutes, my son still didn't receive the fax. The man showed me the FAX log to prove it was successfully sent and asserted the receiving end was the problem. However my son said the machine in his office was working because it had several FAXes came in during this time. After 15 minutes the FAX was still not received. The UPS man retrieved the FAX job from the machine's memory and resent it. Another 10 minutes went by, my son still didn't receive the FAX. Now the owner said nothing he could do about it. I decided to take a picture of the letter with my mobile and texted it to my son. Fortunately the picture was accepted by the staff my son was dealing with. Later my son figured out what was going on by checking the sending phone #'s of the jobs coming into his machine. The UPS store did FAX but they sent wrong file (someone's inventory) from their computer. When they re-sent, the same file was sent again. Both my son and I wasted 30 minutes of our time and $2.50 FAX fee for nothing. Also I think the $20 notary fee was pretty high. The several UPS stores in my town charge only $2 per page! read more

Ben is extremely accommodating and can ship almost anything. Very direct and reasonable. You cannot find such good reliable service nowadays. read more

This store goes above and Beyond. I called this particular store all the way from Charlotte NC. I was delighted to speak with Ben. He is simply amazing. He assisted me in placing an order for suitcase boxes, this item is very hard to find and you have to know a vendor that can assist you. Good thing I spoke to Ben. Ben took all of my information and researched the matter for me. He sent me a CC auth to complete the transacation, and everything was done in a timely fashion. In fact, Ben executed my request faster than I had ever imagined. Ben has never met me and I have never met Ben, but he made me feel like I was family. He took time to listen to my request and im sure he has alot of things to do besides call all of his vendors for a random customer, that didnt guarantee the sale. Wow. That is all i can say. Why can we find this service everywhere? read more

In a word...remarkable. This UPS Store location literally saved my Super Bowl event. I contacted the manager just before closing time. Not only was he willing to stay late to complete my hefty project, he arranged delivery/transportation back to my hotel (in his personal vehicle!). I have never received service quite like this from any service/store. I was so delighted, I contacted him a few days later with another rush request. It was handled expertly once again. I can't say enough about the friendliness, professionalism, and quality service I experienced. If you need help with any printing/shipping project, do not hesitate to contact this establishment. You won't be disappointed. read more

I went to The UPS Store on Saint Charles Ave in downtown NOLA to send off my renewal application for my passport. I'd slaved away at home in advance trying to fill out the paperwork, get photographs taken, and making sure I'd completed the necessary requirements. Once I got to the UPS Store, I was happy to find that in addition to having their own parking lot (free parking y'all!), they also have a passport center! Their passport center comes complete with people to help you fill out the passport applications correctly, and to get your application mailed! We put our names in the cue while I stood in line to get a money order for the passport fees. I was surprised and happy to find out that using the passport center to look over our applications had no charge whatsoever! The thing with government processes is that they can take a ton of time, especially if you fill out the paperwork incorrectly. Going to the UPS store that day was a fateful benefit to us, as our new passports were mailed to us in less than 6 weeks! Now, I can travel the world without issue! I'm definitely a fan of the UPS Store, and their one stop shop passport services! read more

Terrible service. I use ups stores all the time. They'll tape up a package and have it sent out for me all the time. This location wanted me to pay an extra $4 to buy a roll of tape just to tape the top of a box and have me do it. I watched as several other customers were shocked as well over to the side packing and taping their boxes. Ups isn't this your job/what you do? The employees were just sitting their watching and were extremely rude. I'll use fed ex when in Nola from now on. read more

Website clearly states only closed on thanksgiving day. Wrong still closed day after. Lugged 100lb bags to store only to drag them 8 blocks back to hotel. Failure on ups' part. You think all the money they have they could post a simple holiday schedule. read more

Avoid this store at all costs! They did a terrible job packing my items from New Orleans Auction resulting in damage for which I was only reimbursed a fraction of the total insurance. This would have been fine had I been allowed to keep the undamaged part of the shipment. But they supposedly don't know where it is. They have promised to check into it for over 4 months but never have. They will not respond to my inquiries. I noticed New Orleans Auction has dropped them from their preferred shipper's list and I certainly see why! I've dealt with over 100 UPS stores over the years and they are usually very professional and reliable. NOT this one!!! read more

Terrible staff and the worst shipping experience I have ever had. Will, the counter employee, after having packed and sealed the box that was being shipped let me know I would not need insurance as the $400+ value was covered in the $40 I paid for the label. I was shipping vinyl records. Box arrived essentially destroyed with nothing in it. Yes, they delivered an empty box. It took multiple calls and emails to even get someone who would respond to me. Finally, Pam Fuld replied and began to move my claim along only to have Ben Brainis, the owner, come in and say that they would not cover this shipment, and to make it worse, insults me by saying that lots of other people shipped out vinyl records that day, and mine was the only that was lost, as if for some reason this would make me feel better......here's the quote from Ben, "He remembered you well as you brought the package in your own carton, and he did tape it for you. Furthermore, we had many other shipments with vinyl records that day that were shipped from here that were not damaged. The damaged likely occurred from poor packaging and was damaged in transit while in the possession of the carrier." Correct me if I am wrong, but it seems that from this, they are saying they packed it and it was damaged from poor packing.....Pretty sure they just admitted it was their fault. After going back an forth more with Pam, because Ben the OWNER stopped replying, very professional, I was told I couldn't speak to a district manager because it was privately owned, then started to get a lecture about tape...TAPE! Add in a couple more month of being ignored now by everyone at the shop and here we are. Still no solution. Steer clear from the terrible store. They should be out of business and would if UPS didn't have so much clout. read more

This is the worst UPS store I've ever gone to. The woman who "helped" me was horribly rude. I asked if I could hand her a letter to put into a P.O. Box. and she replied nastily that I couldn't do so based on "store policy." I found this unbelievable since I'd done the exact same thing for the past 3 months and each time the store was fine with accepting a letter from me and placing it into the P.O. Box. She then charged me almost $1.00 for a stamp to mail the letter. I was shocked at the price and when I asked why it was so much she again replied nastily to me that that was the price. I realize UPS stores are independently owned and each can set its own prices, but $0.94 for a metered stamp seems really high. Then she had the nerve to tell me I was being rude to her, accusing me of snatching my receipt out of her hand. I only wish I'd gotten this lady's name so I could include it in this review. It may be that the UPS policy is to not accept hand-delivered letters to P.O. Boxes, but considering they'd accepted my past letters, they could have at least provided a reason for the change in policy. Also, someone should explain to this woman that she works in customer service. She is supposed to be friendly and amicable to her customers, not a nasty, self-righteous, stuck-up, rude witch. If she's dissatisfied with her role she should get another job. I will never use this store again. read more