We ordered a couch from Wayfair. That's a whole other review lol. RAS was supposed to deliver…read moreit this past Thursday April 23. They never showed up. Whole day wasted waiting on them to show up. The secretary called at the last second at the end of her day trying to reschedule. And she didn't even offer an explanation as to why the delivery wasn't made. We had a cell number for the truck. They kept sending it to voicemail. So frustrating!! Boyfriend took another day off Friday. He's scheduled for a heart procedure this week. And as the delivery was being made they wouldn't bring anything of those heavy boxes into the house. He was having to pull 10 boxes into the house with no help. I understand if the homeowner isn't home then yes leave it outside on the porch but if the homeowner says please help me get these boxes in then they should despite anything else. And I'm thinking about sending the hospital bills to RAS because I ended up taking bf to the hospital thinking he was having a heart attack. Just so pissed!!

**Repeated Service Failures and Negligent Communication**…read more I am sharing this review due to an unacceptable delivery experience with R.A.S. (Roanoke, VA) regarding a large item delivery ordered through Wayfair. Primary Issues: Failure to Perform: Repeated "no-shows" occurred after we accommodated delivery windows outside of business hours (R.A.S should not be attempting delivery to businesses outside of 8am-5pm - they had offered as early as 7am and as late as an 8pm window!). On multiple occasions, our staff remained on-site for 3+ hours outside of normal operating hours, yet R.A.S. never arrived. Dishonest Reporting: Drivers logged "attempted delivery" while our office was staffed, watching and waiting for delivery. In one instance, a driver called asking if there was anyone available for a 1st floor delivery, despite us being a business suite with confirmed 2nd-floor delivery, then proceeded to say he'd be there in 5 minutes, never showed up, and falsely marked the item as delivered. Poor Communication: Their dispatch has no contact with delivery drivers, I have at minimum, 20 phone calls logged back and forth. They are supposed to call the night before with a delivery window, or at least the next morning, and I only recall that happening maybe twice - all other times I had to call them to obtain, and often their voicemail was full (they close at 4pm also!). Their half-hour prior to arrival "notification" system consisted of calling and immediately hanging up, likely to falsely document a contact attempt. Even on delivery day - they were supposed to arrive in the afternoon but called at 9:15am and hung up. Thankfully we recognized this pattern, immediately called the number back and got them to deliver. R.A.S. demonstrated a complete lack of professional accountability and logistical competence. I strongly advise against using their services.

Delivery driver lied about trying to deliver my phone. He never came and we have cameras to prove…read moreit.

A few weeks ago I went to The UPS Store on Calderwood. I went there intending to use the…read moreself-service area (because it is so quick) for the one package I brought. There was one woman using the machine at the time. After several minutes, she turned to me and informed me I would be there a while. It was then that I noticed the two very large bags on the floor full of packages next to her. By this time there were approximately 10 people waiting in line to see the two attendants at the front counter. My complaint to management is that this one person was allowed to occupy the only self-service area (meant to be a convenience to those with a simple return) while others had to wait in a very long line to be served. Using the self-service area has always been a quick and expedient way to return a package and it is used by many people because of the convenience of it. To deter such misuse and be fair to other customers, my suggestion to management would be to limit the number of items allowed using this self-service area,

I do all my shipping and Amazon returns at this location. All the cashiers are helpful, kind and…read morecourteous when packing my shipments. I have been a customer for +3 years, I always know it's going to be a pleasant quick experience!

Hak is great, nice and helpful. Best service. Thank you!read more

Great convenient location and easy access from the 240. It's hard to find a shipper that takes…read moreFedEx, UPS and USPS. The owner/operator, Hak, is an incredibly kind and courteous man. He was very personable and helpful with my long list of shipping needs. So glad to find this place in the neighborhood!

WITH SMILES! = Convenient…read more Professional Timely Friendly Good, especially for 'exceptional' mail services.

Fast service knowledgeable staff, in and out very quick, great value. They will accommodate all…read moreyour needs. I usually get my stuff shipped here and documents notarized.

This is my favorite UPS store. Clean and organized. Plus eager to help…read more everyone knows what they are doing.

I used to think that FedEx was one of the best run businesses in the United States. I regret to…read morereport that they are insistent on putting their sales out of business because of stupid policies, horrible hiring practices and customer service agents that can't speak English. I'm sure that Mr Smith is rolling over in his grave seeing all the changes better being made after he passed away. At one point in time, FedEx was way ahead of the rest of the delivery companies by having an app that would actually track the delivery truck a package was on. But, I guess that didn't work out too good because it got discontinued. I've had nothing but problems from FedEx over the past year. Missed deliveries, late deliveries (some as much as three or four days late), with very flimsy excuses. It seems to me that they're nice tight delivery system that put them so far ahead of everyone else, has cracked and nobody knows how to put it back together again. I would not recommend FedEx for any package delivery if there's another company available. Even the USPS seems to be doing a better job these days than FedEx.