I went to the UPS Store. The clerk was very professional and kind. He completed the services I…read morerequested. The price was fair. Overall it was a very good interaction.

Just a heads up for anyone mailing boxes. UPS is now charging $5.00 to tape your box. Or, you can…read morebuy a $3.00 crappy roll of tape there. The lady was polite and I understand this is a company policy, but this is ridiculous.

My wife and I went to the UPS store to return a package. It was very easy without any hassle. Great…read moreservice. Services were easy to use. It was a great value for what we needed.

Very slow service. All I had to do is drop off a package with a prepaid able. I finally walked out.read more

I understand why they have a 5 star rating. Great attitude by the employees and very fast and…read moreprofessional will definitely use them again.

Yesterday afternoon (September 22), I visited the UPS Store located at 1659 Highway 120 in…read moreMcDonough a little after 6PM to pick up shoes I had ordered. This location was selected as my access point for the package. I informed the gentleman at the counter to let him know I was there for a package pick up and of course, He went to search for the package. After a few attempts, he returned to inform me that they did not have the package. I presented all the shipping information, and he came back twice, reiterating that they couldn't locate it; However, during his last search, he brought out a package marked "HOLD," stating there would be a $5 fee to receive it. I was confused by this charge, so I asked him to tell me why I would have to pay $5 for a package I had already paid to have delivered. He explained that it was their policy because the company that sent it (Nike) did not code it as an access point. I questioned the relevance of this and I requested the release of my package. He then asked another representative to explain that since the vendor did not code the label correctly, I would be required to pay the $5. Additionally, there was another customer experiencing another issue at that same time. A gentleman behind me offered to pay the fee, but I explained that it wasn't about the money; I simply needed clarification on the policy. I inquired about where I could view this policy online or on the receipt, but the information was not communicated clearly. I then requested to speak with the manager. He mentioned he would contact the owner, which I thought was a better option. There was also a young lady present whose behavior was quite disturbing. She mumbled comments about me to other customers, prompting me to address her behavior, but she seemed unconcerned. I noticed she locked the doors at 6:23 PM, even though the store was supposed to remain open until 6:30 PM, preventing other customers from entering. After the owner was contacted, I'm not sure what was discussed, but he instructed the staff to give me the package. My concern is this: if there's no standard operating procedure (SOP) and this information isn't part of UPS policy, how many customers are being charged $5 without questioning it? This issue should be addressed with the vendor, not the consumer. The experience was quite embarrassing for me as a customer, and it raises the question of whether such practices are acceptable. Taking advantage of customers is not appropriate. If this is indeed the policy, it should be made visible so customers can address it with the vendor they purchased from. I strongly recommend immediate training for employees on policies, procedures, and customer relations. I have a photo of a handwritten message to hold; however I cannot upload.

Great and fast service. The line was so long and it was only 0930. Michael was very helpful in…read moregetting my over the top shopping back to Detroit for me. It helped that I have a registered account with UPS.

The two young ladies that are working right now at the very moment 12/17/2022 at 9:00am are lazy…read more They do not do their jobs properly and I do not recommend anyone who wants to go to this store. I had a Amazon package that I needed to return without the box and they said I needed to have a box for my Amazon return purchase. I never had this issue because I always return my purchase with a box. I will never be going back to this store. These woman are selfish, lazy, and do not do there job properly.

Everyone was very professional, helpful, and pleasant! The wait was not bad even though there were…read morequite a few people! They also have a separate Amazon return kiosk so that made it much easier!

April Employee #216349 Constructed a box for a poster-sized photograph. 12/24/2025 @ 10:51 AM. She…read moresaid she needed to construct a box and would wrap the picture in bubble wrap, but it would cost $232.61. The shipping receipt amount was $190.95. My credit card was charged $231.61. April also obviously ripped me off!!! I received the item, and the glass in the frame was broken. I asked for $200 insurance, which she never gave me. UPS will not pay me for anything since she never applied the insurance. I called the store and left a message per the recording instructions -- no return call. For the year I lived in McDonough, I used this store #4307. This was a horrible experience. I now have to pay for new glass after paying this store $232.61. Sloppy job! Apparently, April decided not to pack the photograph correctly and did not do her job. I am beyond ANGRY! I have also not heard a word from Mr. Patel. (The Owner)

Extremely satisfied with Kimberly's service. She graciously went out of her way to go pick up a…read morelost phone at a local gas station and UPS to me in Florida. Package arrived as promised. She eased a lot of fears of having to retrieve contact information, websites, etc from a lost phone. Would be a regular customer if we lived in the area. Many thanks, ALAN COOPER

Very frustrating to do business here. Second time I have waited in line for an hour (1 person…read moreworking) as people used the self serve but have questions on how to do it. They stop in the middle of taking care of the patrons that are waiting in line to help the customers that just walked in. Also, more than once, workers having conversations with each other or patrons that has nothing to do with business as the people in line stand waiting.

Great Service! I've been using them for years! Always great to mail boxes out of town!!read more

Very helpful,always willing to go the extra mile for the customers....... Fast, friendly service to…read morecommunity...... I have been going here for years and service is always 5

Located inside of the Walmart Supercenter they have social distancing signs. Service was quick and…read morepleasant. I was able to drop off my cable box quickly and efficiently!

Every time I go to this location they are always closed. Recently on my lunch break I arrived a…read morelittle after 2 PM. There was a sign on the door that said they will open back up until 3:40 PM. This is insane! Trust me if I didn't have to mail my package back through Fed Ex I would never, ever use this location. UPS is a little further down the street; They are so much better! I can always count on them being there and by the way, they are also open on Saturdays.

AMAZING customer service! This family friendly facility truly believes in service with a smile…read more They also make sure to tell you all your shipping options and help you pick the best service to fit your needs while offering you the most cost efficient options as well. This is my new place for all my shipping needs.

I am very satisified with the work five star business center did on my graphics project for my new…read morebusiness. love their creativity at a reasonable price. i will use them again.