Everyone was very professional, helpful, and pleasant! The wait was not bad even though there were quite a few people! They also have a separate Amazon return kiosk so that made it much easier! read more

I had a horrible experience at this UPS. I entered in order to return my Kindle and print IRS documents. Upon entering the white employee had her two children in the store; they were shouting, rough-housing, and cursing. I could not focus on finding all of the documents I needed to send over because it was so much going on in the store. As I was on the phone with a friend, I stated "wow. I could have never acted this way at my mom's job as a kid." The employee stated "it's not your business, mind your business." This caused an argument. I asked for the owner or manager's information; as the White lady was writing it out, the argument was ongoing. I told her I just wanted the information so I could leave. As she was about to hand me the document; the second employee (appeared to be Black/Asian/mix - younger, short) snatched the document from her and told her not to give it to me. I again stated I did not want to continue the conversation but wanted the information so I could leave. I then left out, tried to call the number and realized it went directly to the store. With the intention of calling corporate, I re-entered the store. I did not speak at all, but recorded for safety! As I recorded the store number and headed back to the exit the younger Black/mixed lady said "so this is what you're trying to do?" I then stated "I haven't said a word to you. I came to get the store number." The white lady then states "I get off at 4:00" which to me - was a threat. I then asked her repeatedly "why would you tell me what time you get off?" she states "because I meant everything I said." The Black/mixed lady then states "I'm calling the police." I was trespassed from the building BUT the officers stated I did nothing wrong. I have attached the intiial encounter and the follow up phone call with the owners below. https://www.tiktok.com/@_perfectflaw_/video/7630209271245982990 https://www.tiktok.com/@_perfectflaw_/video/7632320023423405326 read more

April Employee #216349 Constructed a box for a poster-sized photograph. 12/24/2025 @ 10:51 AM. She said she needed to construct a box and would wrap the picture in bubble wrap, but it would cost $232.61. The shipping receipt amount was $190.95. My credit card was charged $231.61. April also obviously ripped me off!!! I received the item, and the glass in the frame was broken. I asked for $200 insurance, which she never gave me. UPS will not pay me for anything since she never applied the insurance. I called the store and left a message per the recording instructions -- no return call. For the year I lived in McDonough, I used this store #4307. This was a horrible experience. I now have to pay for new glass after paying this store $232.61. Sloppy job! Apparently, April decided not to pack the photograph correctly and did not do her job. I am beyond ANGRY! I have also not heard a word from Mr. Patel. (The Owner) read more

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The service from Bre is always and I do mean always friendly, welcoming, and quick. If you have questions she takes her time and address them she makes sure you are greeted when you walk in and satisfied with your service when you leave. I personally only like dealing with her. She's very knowledgeable about the services and what UPS has to offer. Thank You Bre for an always Great job and phenomenal customer service. read more

The UPS Store - Shipping Centers Near Me - Mcdonough, Georgia

Usually this store is good but I recently took a very impatient package there and they either stole it or lost it. The woman did not seal it in front of me and it contained a check in it which is now lost. I am very upset and will not trust this location again. read more

I love this store. The employees are nice and very helpful. I had to mail a painting to Maine. The employee handled the transaction quickly. When i have an Amazon return they are very helpful. read more

Father God on high, we come to you as humble as we know how. We're asking that you touch the hearts of the ups drivers and bring them to a place of compassion so that they can handle our packages with care. Dear God you know we're all struggling here-no one is better than someone else. Help us as a people to be concerned about the next human. Let us practice community and concern for our fellow man. I imagine UPS drivers happy, strong, and delivering packages with grace and care. If it rains, they leave it under cover. If they are in a hurry, they resist the temptation of throwing the box at the door step, rather they take a nice trot to the door and place the box on the ground so the items inside remain intact. We know God that you're merciful, powerful, all seeing and we believe in complete deliverance. Mighty God deliver these drivers from deception, nonchalantness. Remove any distain from their minds and bring raises to their pockets. In your word you say, ask and it shall be given unto you. Thank you . It is done. Selah. read more

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Removing my 5 star rating at this UPS store. Rude af with horrible customer service. Look, if you're in a bad mood don't come to work. Learn how to talk to a customer or keep your mouth closed. The black guy that needs a haircut and the short black / Spanish guy. Never again will i be using this UPS store. Very unprofessional. read more

I am calling the store to speak with a member of Management as well. I went to the store due to running out of boxes to ship. I completely understand that one, they were closing- however I was allowed to come in door unlocked. Taylor which was one of the representatives working stayed oh I thought I locked the door but you I can help you. To make a long story short after describing what I needed and I will say she looked, but I could tell she was more interested in leaving- I even stated to her I apologize for coming in last minute-. She pulled out a few boxes and I explained it want what I needed- (I actually needed a flat box) I asked her if she could check a section, pointed to it as well, and she indicated to me I don't appreciate the attitude so I am going to say the store is closed. I was taken back by this and asked for her name - she refused to give her last name.. I proceeded to let her know that I would be contacting customer service. I will say I conduct business with this store 3-4 times a week and have never experienced the level of unprofessional customer service. read more

The UPS Store - UPS Store 4307 - Shipping Centers Near Me - Mcdonough, Georgia

I had to mail some Xmas packages and didn't have the fortitude to stand in the line at the Post Office. Went in and after a short wait, I gave my packages to the nice representative. She gave me a total for packing and mailing, I paid and left. So easy and worth the money. read more

Convenient, friendly, invested in our community, clean, tons of services offered. I love this UPS store! They have every business solution I have ever needed. read more

Went for notary service and to ship a package. Cheap and fast service. Everyone is always really pleasant. The only bad thing is the parking lot is kinda hectic. read more

This is a review of UPS Delivery Service and not meant to be a poor review of the UPS Store and it's Staff. Package Delivered to UPS Store on Thursday, June 25, 2020, 2:51pm. Contents: small container of Refrigerated Injection Medicine left behind by a houseguest. Packed in an insulated, box with ice. Instructions: UPS Next Day Air Saver (Fragille and Perishale. Tracking Number: 1ZR072A21316103224 Wt: 2.50 lb Paid: $74.80 We are SO Disappointed in UPS‼ We let them know how important it was but... Delivery: Monday, 6/29/2020 5:18pm What is wrong with the company we used to depend upon for fast delivery??? Let us hear from you UPS‼ read more

In October I sent documents through UPS store email for printing. When I got home, I realized the order was completely wrong and had to drive back up there. The manager (Tiffany) had processed the order and admitted that she had not read the email. REALLY! When the manager doesn't take the time to read the email what can I except from her subordinates?! This month I needed some documents printed and waited in line for 30 minutes with 7 people in front of me and only one person on the register. It was the manager who was on the register while another employee was slowly packaging and order. Both of these girls are young, but they were leaning on the counter and moving like they had lead in their butts. Many of us in the line were connecting on the lack of enthusiasm vs hustle the two employees displayed. When I got to the register and Savannah asked me "how are you today?" I told her I was "very frustrated as she and the manager were moving like they had dead lice falling off of them." Savannah then started raising her voice to me and became extremely rude. When I tried to call the owner at the Eagles Landing Store, I was told the owner would call me back. Four days later and still no call back from the owner. read more

Tried to print 3 pages using the computer, computer kept saying "not responding" I told the employee twice and she ignored me. Then I was charged for printing 5 pages instead of 3. read more

Seriously this dude should be fired ! Ok, we've all had to deal with the Corona virus affects. I was in this store waiting for a fax to be sent. There was two black gentlemen at the counter laughing and were engaged in a conversation with a black male employee. Now , mind you Coronavirus and the social distances we're supposed to keep. So afterwards the two gentlemen leave and a elderly white lady with a cane because she's unable to keep her balance. As she is heading up to the counter the male black employee tells her to get back! How rude, disrespectful and racist move the black male ups employee does is and was despicable. So , she leaves and a few more customers come in that are black, they wait to be called up and then leave. Then a white male comes in and comes up to the counter and he is told to get back from the counter , another racist move ! So it was ok for two other men of color to be all over the counter, not for the white elderly lady with a cane, ok for other customers of color and then not ok for a white male customer. This here is the most pathetic and despicable observation I've seen. This was my experience and folks wanna talk and report about black folks have a higher rate of Coronavirus then other races. Let's not make this about race! We need to find a cure for the Coronavirus. What we don't need to do is this and follow the position of this black ups employee at this establishment. The guy should be fired but won't and yah wanna talk about equal rights, well look in the mirror first and stop slobbering on others at the counter might help not spread the virus, just saying! This was unbelievable and yah wanna blame folks for what??? read more

No complaints, the young lady was nice, smiled, and was helpful. Don't know what else to expect. I went to copy a PDF file from my email and fax it. Done in 10 mins. with free parking up front. read more

The five stars is because of Joseph who works here. He is absolutely excellent at customer service. He is patient, wise, and gives out plenty of smiles. He made my day better. Thank you for the great customer service! read more

These were the slowest 15 copies I have ever had made. The guy working the copier acted like he had never seen a copy machine in his life. He could not get my papers to feed through the automatic feeder. He did not keep my papers in order, so I had to recolate my originals and the copies. I would never recommend this store to anyone that I know, unless they have about 30 minutes to kill. read more

Terrible customer service. Signs say they open at 9. I came at 9:50am. The lady inside comes to the door and says they open at 10. They had a delayed opening. I'm standing there with a big box. Good customer service would say just let me in and drop off the box. Not here. read more

This place is a complete rip off! Charged me $2.33 just to print 3 pgs. $2/2min minimum to use the computer. I've never been to a UPS store that charges you a fee to use the computer. read more