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The UPS Store

1.8 (5 reviews)
Closed 8:00 am - 7:00 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

The UPS Store Photos

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I went to return the item as requested from Amazon to return in the original packaging however the store refused to take it and tried to sell me packaging for my item. Jocelyn (employee) told me the packaging I needed was $1.99 so I agreed to purchase it and then when we went to the register she charged me $2.99 instead. I explained that I was not going to pay that since she said it was $1.99 and she said there was nothing she could do about it. I spoke with the supervisor who asked me to come back Monday to discuss with him in person and he blamed the mistake on her because "she's new". I expressed to the store manager that her being new is his problem and is a reflection of him not properly training his employees and leaving them in the store without a supervisor. Horrible experience and would think twice before dealing with these incompetent employees.

Why did business say "APARTMENT" when IT WAS A HOUSE?

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2 months ago

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2 years ago

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11 months ago

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3 years ago

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5 years ago

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The Shipping Store and more

The Shipping Store and more

3.4
(5 reviews)

Plenty of parking by the shipping store (also right next to Kroger so pretty convenient!). Service…read morewas fast and the owner took the time to give me options on the cost/estimated duration on how long my package would take to get to Seattle. Aside from the typical shipping, packing, copying, printing and mailbox services, I noticed you can also get your passport picture taken here! Plus they offer laminating and notary. There was even some blocks to keep the kids entertained/distracted.

I went to inquire as to why a package I paid to be shipped on February 1 is being transported…read morebetween a few of the same facilities, in a circle, and has not left Suwanee... although it was supposed to arrive at the location in 3 to 5 days. The young guy behind the counter agreed that he had never saw this happen, and that his manager would have to call USPS but his manager was not in until Monday. With a demeanor, as if I was bothering him to get up off his phone, he asked that I leave my tracking number for the manager to call USPS, who wouldn't be in until Monday (it's Thursday). Never did he attempt to do so himself or provide a # I could call myself... saying his manager had to be the one to call. He had a complete attitude trying to reiterate that no timeframe is guaranteed and sarcastically stating that it is an "estimated timeframe" when paying for packages to be shipped EXCEPT that that is not completely true. His demeanor was nasty. There was a complete lack of customer service and he showed a complete disregard for my concerns on the mystery of where my package is, repeating that "it's out of our hands" with a snarky tone. The lack of customer service experienced was disgusting.

The UPS Store - mailboxcenters - Updated July 2026

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