I have nothing but good things to say about Nick. He is very attentive, he's always willing to help me pack my packages, also suggesting which boxes or envelopes I need to send off my items. Great customer service with a smile. I find it very hard to believe any negative reviews on Nick. Thank you Nick for always helping me get my packages to where they need to go. Stay Awesome! read more

This is my go to location to drop off Amazon returns. The woman who usually takes my packages is always so sweet and accommodating. I never feel like I'm not contributing to their business income by just dropping off unwanted Amazon packages. Highly recommend. read more

Older blonde lady wearing a fake sparkle mask is always so rude. She picks and chooses which customers to help instead of going in the order customers walked in the door. read more

Terrible Saturday service with Amazon returns! Agent very unhelpful. I had to drive to Whole Foods to get service for a return!

Tammy was extremely kind and helpful with my return, I will definitely come back for all my future services!! 10/10 experience

I visit this UPS Store location about 2x per month, and Craig is always the person who helps me. He is always friendly, works quickly, and helps multiple customers at a time to lessen wait times. read more

we will no longer be using this location. the woman usually working is ride, unwelcoming and always short. She acts put out by anything we bring in. I just had an experience with her where she again acted put out while trying to return Verizon equipment. I had return instructions and when she was unable to help me I went straight to the Craig Rd location and he helped me in less than 5 min. I returned to let her know and that we would not be returning for the listed reasons. She told me they have great reviews, but reading here it doesn't appear so, so not sure what she's talking about? Regardless, we will not be back! read more

Was trying to do a Amazon return, laser reader couldn't read my QR code so the lady (Tammy) says you need to brighten your image my laser pointer can't read that it's too dark. Moving to second return scanned perfect then she asked if it's packaged I said it has original packing on it still and she says no you have to package it and it says it on the instructions. Looked at instructions and it didn't say anything. Then I said that I have had no problems returning Amazon items before. She says you have to package it I'm so sorry. In my opinion she is just being lazy and doesn't want to package it. read more

Horrible customer service! After my most recent encounter I will be taking my business elsewhere! The toothless dude with the ponytail has ALWAYS had a bad attitude so I try to limit my interactions with him but this location was convenient. I know that nothing will be done considering he's still there after the SEVERAL reviews that have left complaints. But as for me never again! read more

Today 6/3/24 at 7:55 AM I walked into the UPS store. Was greeted by a gentleman and wanted to know how I got into the store. Then he proceeded to be rude and kept on asking me how I got into the store. I told him I walk through the front door. He did yell at me and I keep asking how I got in. Keep on telling him throw the front door. It is unacceptable to be treated this way and I will not be coming back. 6/9/24 - had sent a email to ups and still have not heard back read more

I have gone twice to this location, 1st them the worker couldn't resize the label & printed it incorrectly, packaged it & than his other coworker advised they don't know if the label will work & if it's valuable to take to the post office, didn't even get a refund for the label made. Than 2 days ago I went once again & asked if I could get a receipt, the same lady as always with an attitude telling me they don't do receipts to take it to the post office if it's of value to me. Customer service needs to be worked on with that lady. If I could rate it a 0 I would, don't come here it's a waste of your time, take it down to the post office on Jones & Ann at that point. read more

I understand I got there right before they closed. I understand they're in a hurry. But closing time is at six and they need to treat customers politely and not make them feel rushed. I found out that I couldn't mail anything after 5:30. That's fine. Then I asked about Amazon returns and was begrudgingly told that would be OK but the vibe was just rude and like I was causing a problem. I rarely write bad reviews, but that was not cool. Just be polite and kind and more courteous please. It goes a long way. No one wants to feel like they're being dismissed. This happened right before closing today. This young man is very nice. But customers need to be treated well and you don't close till six. So stay calm use good customer service and then close your doors right at six. I just ended up leaving. read more

I came in to the store to drop off a package and without even greeting me the employee quite rudely stated "that has to go to the post office". I clearly had a look of confusion on my face because I printed the label from UPS and my email stated to drop it off at a UPS location. When I stated I was confused because the email said to drop it off a UPS he said "like I said that has to go to the post office". I then pulled up the email because I was quite confused as the label clearly states UPS. When I showed him the email he then stated "well it can go to a UPS store but not this one, only certain locations". I was quite taken aback by the encounter and this employee's rudeness. I can understand if I was argumentative or yelling but that was not the case. I have used this UPS store several times before without any issue. I can honestly say I will not be using this store ever again. read more

Tammy is phenomenal. Very seeet lady, very polite, friendly great customer service!

The two employees that usually work here are so rude, especially the younger blondish dude. The other one is an older blonde lady. They both seem miserable and take it out on the customer. I will purposely avoid this location from now on because it's uncomfortable doing business at this particular location (off Ann/Tenaya). The employees here need a major attitude adjustment or find another job that isn't in customer serive. How stressful can this job be anyhow? Come on. And I see MANY 1 star reviews complaining of the staff, yet the manager has kept these employees? Good luck at this location. read more

First time at this location and it will be the last. Craig was rude and belligerent. This is a type of guy that is a liability to a company like UPS. Read the other reviews and it shows the same behavior from this person. Unacceptable service from a major company. read more

Today 6/24/24 at 2pm I attempted to return something to Amazon. I was really hoping I would not get the same unhelpful rude woman I had last time. However it appears even with all the complaints she is still working here. The item I was returning was about 80 pounds, so obviously I was not interested in going elsewhere(once I got there) She insisted that I pay 40 dollars to repackage the box (it was free return by Amazon) or she would not take it. She also argued about the UR code and finally accepted it (it just needed to be taped to the box). After going to this location for 10 years I will never return. I hope someone is noting all the negative reviews and does something about it for the next poor soul that heads to that location. BTW her name was Tammy. Why does management continue to keep these people on? After all plenty of other choices read more

if I could give a minus 100 this place would get it. After reading these reviews, the owners have not dealt with the issue of the beyond rudeness of their employees. This must be how they run their business, what a shame. UPS as a whole is a rotten company to begin with. First, the driver who had my package stated on the tracking that he had attempted to deliver before going to the access point. Which was not the case. There was someone home at the time he he said he tried to deliver. I had to call UPS (it took several times of trying to talk to a human) to find out what the access point was, and where my package was going. When I found out the man had given me this store address and phone number. When I called and asked the man who answered the phone if he knew a roundabout time the truck might be arriving. He was instantly rude and short. I ended up asking him why he was so rude answering me, it ended up in an argument which I hung up on him since he would not stop or shut up. I asked to speak to his manager, he said he was the manager. I wanted to remove myself from a hostile situation. He then was so bold and aggressive that he called back at my home and continued with his rude and hostile behavior. That is pure harassment and borderline stocking. I have half a mind to sue this company for harrassment. You will be lucky if I don't. I will be talking to my lawyer. Then told me he was going to refuse my package. I again had to hang up on him. I had to call UPS back again and cancel my delivery before it got there. I also was given a number to corporate to file a complaint.I am sure nothing will be done about it, especially after reading the rest of these reviews. So whoever is answering these reviews with the "We strive to give good customer service" Maybe you should fire this guy and or all the other bad associates you employ. They are driving your business away. Unless that is how you run your business. I guarantee NO ONE has to go to your store and give you their business or their money. And remember the best advertisement is word of mouth. I am a senor citizen. I have managed many retail outlets, and never have I tolerated such behavior from my associates. But then again I treated them with respect , and they passed it on to the customers who walked through the doors. DO BETTER . DO NOT GIVE THIS PLACE YOUR MONEY read more

Wish I could give this store no stars at all hasn't been the first time I have had issues with this store especially with worker with the name of Tammy you lies and says she is the manager when I know for a fact she isn't because I have called to confirm she is not. She is extremely rude to customers and had the nerve to hang up the phone when I called and wouldn't answer when I called back. I have sent packages to my niece for in store pick up just because UPS never delivers the packages to her house correctly I live in California and Tammy always has an issue and attitude on the phone and in person whenever she goes to pick up the package she always says there is no package when the confirmation states it was delivered refuses to check the tracking number to verify I have to call to ask what the problem is and she always hangs up the phone and has an attitude including Michael who also works there they refuse to give out the managers name. read more

Do not take your packages to this store. The managers name is Craig and he will personally screw you by not sending your packages off. He is in no way a good fit to be a manager. I sent off 300.00 for returns to Amazon. And they never received them. Never had this problem till I had a simple question for Craig which he didn't understand and answered me very rude. And now my packages didn't make it to Amazon??? Coincidence? Who knows. Let's ask Craig? Probably went right into to the trash. And since he is the manager he has to answer to no one. Even tho I have my receipt, and will get reimbursed, this is a hassle. read more

AVOID THIS LOCATION!!! Craig & Tammy are very rude!!! The owner probably knows them personally and I don't care because I'll write negative reviews daily until this store closes. My first encounter with Craig was when I was pregnant. I caught him smoking and The entire store smelled like cigarettes. He was very rude because I did not have the item packaged when clearly he misread his job duties prior to employment. My item from Amazon did not require that I package myself, because the store could do it. Clearly he was lazy to do his job. Now, Every good review you see on Google is a lie they probably paid someone or had a very close friend write a fake review about how they are polite when they are not. They even took a photo of him so everyone knows what an a**hole looks like. They now have signs that say have your Amazon return codes ready. Here is where I met Tammy, she is probably Craig's mother because she is also rude. She kept arguing with me over a sign that they made up because if you go to any other ups store in vegas this location is the only one that has that sign. Please have return codes ready. As if waiting a few seconds hurts the owner and his pockets by paying these people to do what they applied for. You would get better service on a bad day in the ghetto than dealing with those 2 on a normal day. I hope this store closes. read more

The UPS Store - AVOID THIS LOCATION!!! Craig & Tammy are very rude!!! - Shipping Centers Near Me - Las Vegas, Nevada

Im not sure why I was ignored and when she finally got to me I was told she could not notarize my paper because of markings on it. Just very rude all around. I felt like she just didn't want to service me at all. I'll never come here again. read more

Did an order online to pick up a few prints! This UPS store says they offer NO SUCH SERVICES! How does that make any sense? They also could offer no valuable information as to how I get a refund from the mystery order. According to the employees, this is an ongoing issue that UPS offers these fake services online, and the local employees haven't a clue why they keep getting people coming in to pick up their online orders because they don't offer printing services. Good luck finding a customer service number for ups stores read more

The UPS Store - Online confirmation - Shipping Centers Near Me - Las Vegas, Nevada

Do not use this location. There are several more in a close area to chose from. Craig in lacking customer service and one of those people that feel like they have to have the last work. I was talking to my husband and he felt the need to respond to that conversation while walking away. They limit Amazon returns to 5 which no other store has done. He said it's the owners discretion. So they let me bring a few packages in and get the rest out of the car before telling me they wouldn't take them all. If it was just the oil I that would be one thing but the rudeness is ridiculous. The woman in the store seemed bothered that we were there. I manage a team of service associates and I would not want either of them servicing any of my customers. read more

Awesome team! Tammy and Craig know how to give exceptional customers service. We use all facilities with exception of the mailboxes. I broke down my home office when I retired, I have Craig and Tammy #1 UPS team in Vegas Always a smile, helping hand and resolution read more

I am through using this location even though it's close. I went in to ship a small box with a prepaid label. I asked for a UPS bag or box to put it in. I was told they didn't have any and that I could buy a bubble envelope. Notary keeps spotty hours as well. Took some items in for an Amazon return, I didn't have a bag or box. Not all the items I brought in made it back to Amazon. I'm done with this location. read more

Went to get two documents notarized and the guy who worked there was rude. He spoke to us very nasty and threw the documents that we needed to sign to us. If this is the kind of service that I will receive from the UPS store I'd rather not patronize your company. When we walked in he was out the back door I guess he had to leave his smoke break to assist me as a customer...very poor customer service come UPS store you can do better than this. read more

This is the worst experience I've ever had today! This older woman with Blonde hair has yeld @ me 2 previous times, told me me QR code is not from the usps store. (Luckily sweet Nick came in from his break and scanned it!) It did work of course! Today she scanned 2 of my packages and insisted I lighten my phone for the 3rd one. I sat the phone on my box lit up as she didn't try to scan it! she said did you hear what I said in a mean voice? I said to lighten up the phone more! This being the 3rd t I asked her what is your problem with me! She started screaming @ me pointing and yelling get out of my store! I said I'm going to call the police... she then said go ahead, I've done this before they will escort you out!!! She was also so mean to my neighbor who closed his account because of her! I said I want the managers number! She said she's not giving me anything bad I had her on my phone speaker to have a witness! Why is such a horrible human in customer service? The owner shouldn't allow this as he has lost several customers from her ugly behavior! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

First time at the store and will be the last lady at the front desk named Tammy was very rude. Had a mask on just over her mouth not over her nose. In the middle of my transaction stopped and helped somebody else because she didn't know the ZIP Code to where I was sending my package and didn't know how to look it up, rude, rude rude read more

If you are Hispanic/Latino don't come to this location, female sales associate will only greet all the rest of customers not Latino customer, is so sad how people make their preference over people skin color so obvious, my customer service experience was not nice. read more

On Wednesday October 11th at 12:15pm I visited the UPS Store#2938 on 7065 W Ann Road in Las Vegas, NV 89130 to drop off two Amazon return items. The person behind the counter asked if I had packaging for one of the items. Since I did not he told me I could purchase it there. I rejected. He then refused to scan and take the other item I had to return for no reason. I asked him to call the manager so I could complain about him and his refusal to take my properly packaged return. He replied that he is the manager. I asked for his name and his employee number and he only gave me his first name Craig. He then told me to leave and that he is calling the police because I'm insulting him and threatening him. This of course was not at all the case. Unfortunatly there were no other witnesses to see this happen. This type of behavior is unacceptable and I want this employee to be dealt with by his superiors and a formal apology from the store. read more

here doing my shipments because it was convenient but the one employee(Tammy?) was not great on customer service and had not patience. The times I have went it has been no line so it should not be an excuse for any kind of attitude working with me. I will be finding a new place to do my business. read more

This UPS store, in particular, is my favorite. Not a huge fan of UPS most of the time, because it seems they have more delivery issues, mess-ups, and delays than FedEx or even USPS for that matter, but this particular location is always polite, professional and helpful. I sent some speakers back that I bought on Amazon and one was delivered and refund credited next day, while the other went across the US to finally get back to AZ just 6-hours away. UPS definitely dropped the ball, but this location and it's staff were incredibly helpful in trying to track it down a get it figured out and back on track. Great staff, great location, minus one star because UPS drops a lot of balls and makes their staff work a lot harder than they should have to and for the early closing hours. Should stay open until 7pm. read more

We have been to this UPS store location numerous times to drop off amazon box returns. The lady up front, who says she is the manager, is the rudest person ever to work a front counter. If this review goes to the owner you should know she came out of the back and saw a box in my hand and said she could not accept the package as the back room was full. This is a UPS store and you can not accept a package that can be carried in one hand?? She said no the back is full. I have seen feral cats with more personality and respect than this lady has for the customers that walk in. We are also business owners and there is no way this lady would be the face of our company. Rude and disrespectful would be the kindest words to describe her attitude. I requested the owner name and number and she refused the information. Hopefully the owner sees the reviews and takes notice of who works for them and who is the face of the company as customers walk in for terrible service. No wonder this place has 3 star review, How hard is it to be nice and run a counter at a UPS store. apparently very hard... read more

This location is great, my favorite shipping spot! I go in a lot, and every single employee has always been so helpful and kind. Highly recommend for any UPS needs. Keep rocking it you guys! You're much appreciated! read more

Tammy was so incredibly helpful. My transaction wasn't the easiest but she made small talk during and was so professional. I've been to this location a number of times and have always had stellar customer service. read more

The woman in this store was so rude. No customer service skills whatsoever. Ruined my day.

The employees always have an attitude and the last time I was there, as soon as a customer left the store the employees started talking bad about her... this location needs some new employees, worst UPS location I've ever been to read more

Do not go to this location. This lady is very rude, I always thought that it was me because every time I drop a package she would not answer my greeting, but the reviews show otherwise. The service is not professional at all, she doesn't greet the customers and her attitude is very unpleasant. She should hired someone with better people skills that can give clear explanations without making annoying gestures and can reciprocate a simple "hello" read more

Went in on May 3, 2023 after a really bad experience with the store on Hualapai, went in and Tammy was absolutely amazing! She went above and beyond to make sure my experience was great. Just want to thank you Tammy! The world needs more people like YOU! read more