Vanessa was soooo helpful and understanding of my situatio. Thank you her!! 10/10 customer service.

Great experience every time I visit. Staff are always friendly and helpful. The only thing I dislike are the computer services are no longer available, which can be an inconvenience at times. read more

Normally they are nice at this location in Lake City but my last visit on a Monday was very bad. Customer Service just never entered the building. Rude for no reason at all, I just asked a question and instead of an answer I was told I could have my packages delivered to another location. It was not even a bad question. Some people wake up angry. They deserve a zero star but you have to give at least one. read more

HORRIBLE SERVICE! If I could rate below a zero..they would definitely receive it. All the women, especially the fat one has an attitude. Like I owe them!! I will drive to Mt. Zion or anywhere else for good service. BUT NEVER HERE AGAIN! Sad shame you can't patronize your own kind and they are literally 2 miles from my home. Don't waste your time in there.. they will kill a positive attitude in seconds!! read more

Stopped here while out on my break horrible experience . I asked for shipping rates to ship my out of town orders . Was quoted two prices I decided on the more cost effective option , she selected the more expensive one. Bruh crazy work. So I just went with the option and hated her attitude so I went elsewhere to send my other two packages off which was way cheaper. Horrible customer service and even worse if you are a small business owner she will select a higher option for you and not what's best or sustainable . Disgusting work ethic . I hope I can find a reputable ups near me soon read more

Talk about supporting Black owned... That's exactly what I did. I couldn't be happier that I did. From the warm, authentic greeting received by myself as well as every customer that walked in after me; Constance and Ms. Anna made me feel like I was home. They treated each customer like they genuinely wanted to assist in any way they possibly could. To experience and observe this first hand was an amazing way to start my week. I highly recommend supporting black owned and I highly recommend supporting this black owned UPS store location. read more

The UPS Store - Ms. Anna & Constance - Shipping Centers Near Me - Lake City, Georgia

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I have been to this UPS store (next to dollar tree) a few times to just drop off packages and as all the other reviews (4+ 5 hidden reviews) have pointed out, the owner (Tommy) of the store (he is a franchisee), he is not a friendly guy. I'll leave it at that. Now if I need to drop off a package, or buy packing services, I will just drive up the next exit and visit the UPS store next to Publix off Mt. Zion Rd. read more

The UPS Store - UPS LOGO - Shipping Centers Near Me - Lake City, Georgia

I've been to this location 2 or 3 times and each time same great service. Reasonable prices and complete transpircy on what they offer. Very glad new owners have such pleasant attitudes. They take time to stop and speak to each person that enters. Very good add to this plaza read more

The UPS Store - Black owned go support!! - Shipping Centers Near Me - Lake City, Georgia

Updated Review: I've been to this location several times since the new owners took over. They're friendly, work quickly to assist your mailing needs & get the job done. It's great to see a family business connect with the community. Visits are pleasant, and I appreciate the service I get everytime ~ read more

I visit this location several times per month but normally depending on my shopping and returns to Amazon.com. Tom is the worse.. he lacks customer service and just lacks personality lol . The simplest hello, how can I help you will go a long way. I'v read other reviewers on yelp and they feel the exact same way I do. Because this location is the closest to my job and the easiest for me to do returns for online purchases. If Tom ever reads the review of his store I would hope that he cound adjust his attitude to service his Customers. lol read more

Since Tom been gone, It's much much more pleasant and inviting coming into the UPS store. The workers/ UPS agents are very helpful, respectful, and don't mind sharing their tape if you forget to tape up your box. I'm glad to give 5 stars for the personality upgrade! Awesome work guys! read more

The UPS Store - Shipping Centers Near Me - Lake City, Georgia

I went to this store location around 9:am. The associate was so disrespectful to me. He stated that I shushed him and from there it was on. He stated that he was grown and I was a very ugly person. I tried to apologize to him to get him to come down. He cursed me out very good. I tried telling him he could not make me angry and I wasn't going to say bad things to him because I was 60 years old and a grown person too. At one point I thought he was going to leave the store un attended because he said he didn't own the store. I was trying to return an Amazon package and it was not suppose to go to this location. After trying to talk him down, I left because I felt that was the only way he would get better. I truly pray his day got better. 10/17/2023 read more

I am reading reviews and am more impressed this is a black owned business owned by these beauties! No wonder that energy is high! I love it! Made my day! read more

Second visit here. I see why they have such a low rating. Not friendly, but still helpful. Come here if you are desperate to drop off. read more

The UPS Store - This store does not provide bags or boxes to return Amazon Prime items. - Shipping Centers Near Me - Lake City, Georgia

This is the UPS store with new owner and staff and it's the BEST one! Great customer service by all staff.

This location is under new ownership. The staff is very helpful and caring. They address customer concerns in a timely manner. There are a blessing to our community. We thank you so very much for your patience during these tough times. read more

This location is close to my home, so I've gone here many times to return packages. When I first started coming here the gentleman I'm sorry but I don't know his name was very unwelcoming almost as if he HATED to even converse with me. Never a smile or when I said hello to him he barely responded. I hope for his sake his attitude changes, when you have a business you'll have to service ALL people if you desire to be successful. The two ladies who are there now are so pleasant and extremely helpful. What a huge difference it is now, their efficient and quick there's never a long line when I go there. I truly appreciate the service I now receive. read more

As soon as I walked into this location, I got a bad feeling. The owner, Tom, looked like he had been baptized in lemon juice. He didnt speak or smile at all. He was being really short and getting irritated with another customer that was in the store. My mom wanted to fax some documents and Tom stated, "make up your mind because Im only going to fax it once" when he asked us if we needed the front and back of the docs faxed. Does it matter how many times something is faxed if we are paying for it?! I definitely will not be going back to this location. read more

We used services at this location for over two years. Never had any issues with Owner or Staff. You can count on great mail service and customer service. No theft at this location. read more

I've been here numerous times because it's closer to home but like all the other reviews TOM CUSTOMER SERVICE IS HORRIBLE! He really needs to retired if he does not want to operate in the shop. Don't even dare to ask him questions or help because he will try " I WILL CHARGE YOU FOR MY LABOR"! What kind of customer service is this? I emailed corporate and told them about him and also for them to read all the reviews on yelp. I am sure he have read these also but don't even care. I would drive an extra 10 minutes to the Mt. Zion location for better customer service. read more

Tom, the owner of the business, is both rude and unprofessional. A notice was left by UPS that I had missed my package delivery on 12/4 and that it could be picked up from this particular store after 1pm on 12/5. So, on 12/5 I went to the store to pick up my package. It wasn't there. I was told to call the number on the back of the notice to try and figure out where it was. After calling AND checking the UPS website, there was conflicting information. The website said that the package was going to be delivered now on 12/6 to my house, but an email notification said my package was at the store. It was all very confusing, so I called the UPS store on 12/6 simply to ascertain if my package was even THERE before I went back out to that store. Tom informed me (he was very brusk) that he receives hundreds of calls a day about packages and that he IS NOT UPS, so I needed to look online. When I told him I had and tried to explain the confusion with the notices, he interrupted me and said he would just look in the computer. Why couldn't he have just done that to begin with? He then said my package was there and basically hung up on me. Now, here comes my main complaint. I actually have to use this store monthly for this exact same shipment. I have multiple sclerosis and receive medicine from Novartis Company that helps me afford the medication. He has been consistently rude almost every time I come in. Customer service doesn't seem to be what his store is aiming for. He does his job. That's it. Back to what happened today (12/6) when I went it... I brought a notebook with me to write his name down so that I could make a complaint with his manager about his behavior. After asking him if there was a manager or if HE was the manager, he informed me that HE is the owner and that he didn't know what "my problem was" in front of two other customers. He said that his business wasn't UPS and that he had no control over UPS. I responded that my problem wasn't with UPS, that it was with how rude he was being. He then accused me of continuously calling him ( I called once right before I showed), and then after I said that he accused me of constantly coming by ( I came by the day before because I had a notice that my package was there.) I wasn't upset about the package and didn't act so, I just wanted to know whether it was at HIS store or not. I was horribly embarrassed by his attitude towards me and how he spoke to me. He informed me that I can get my packages delivered to another store instead of his from now on, and I will. I am at Clayton State University, which is very closely situated to this UPS Store and will be speaking with the head of Supply Chain and Logistics for the university (John Mascaritolo) to see what can be done to make sure that this particular store is not used by staff or students any further, or at least use this UPS Store as an example in classes taught about how NOT to treat your customers if you want to stay in business. I have already spoken with the UPS Store corporate office and filed a formal complaint. How they allow a business owner to represent their brand with a horrible attitude like this, I'll never know. Go to the other UPS Store on Mount Zion. Better employees, better brand representation. read more

This is the worst store ever! Tom, the owner, is always there! Per the reviews, he is rude to everyone. I used to honk that it was just to black ppl, I am happy to see that I was wrong and he just has no customer service skills. The UPS on MT. Zion by Publix is so much better. One day, I am going to have some time, and i am going to record his rude behavior in hopes that it causes him to have to resign. It is unprofessional and I started going to this location since 2009. Please shop at another location. We as a community need to come together to put this place under new ownership read more

Slow, impatient and unhelpful. They appeared to upset with having to fulfil basic job duties.

I keep returning to this store thinking my previous experience was the exception, but the staff here has proved me wrong. I've waited a few months between visits so I can't say if it's the same individual or not, but I'm treated as an annoyance every time I stop by. If you need a UPS Store in this area drive the extra mile to the Mt. Zion location next to Publix. The owners there are fantastic. read more

I pulled this location up on my GPS and saw the 1.5 star rating but decided to give it a try anyway since I was close by. I mean I shouldn't have any problem just dropping off packages right? WRONG! When I walked inside, no worker was anywhere to be found. After waiting a few minutes, TOM finally came from the back. He didn't apologize for the wait, say hello, or anything. He clearly saw that my packages were not taped up, but didn't tell me that I had to have them taped until after he scanned my codes. I explained to him that UPS always tapes my Amazon returns for me, and he rudely said "Well not here when people return 150 packages a day." So I walked next door to Dollar Tree to buy tape. I went back into UPS, and Tom gruffly took my packages and gave me my receipt. It's so sad that someone who calls himself an owner acts this way. Never will I ever return to this location or recommend it to anyone else. Wish I could give ZERO stars!!! read more

Agreed with the above 2 comments - And all I had to do was drop off a package. How can a business owner be so rude to a customer that they end up leaving you a bad review while they were in your store only to drop off a PREPAID package?? I asked for a drop off receipt and the guy barked back at me saying he can't give me one and I would l have to take it to a different location. This guy is the owner! UPS shouldn't be giving business to business owners who provide such bad customer service (once again - not an employee .. he's the OWNER). I ll stick with FedEx from now on. read more

I honestly wish i could give this store and it's owner "tom" less than one star and still write something. When returning an Amazon package in a box with all the paperwork he informs me that i have to pay 3 dollars to him so he would ship it out... said the shippong was covered but packaging not. Excuse me? It only needs tape and the slip holder. He begrudgingly gave me the slip holder but was determined to charge me for one piece of tape. I bought a roll for $3.20 taped it myself and he took it with attitude. He was also rude to all the other customers while i was in there. He told one customer he does not work for UPS... as the owner of the store. read more

Tom was not helpful whatsoever. He did not greet me upon entering the facility and once I made my purchase he said nothing. I requested help and his response was, "You gotta know what you're doing." I was extremely dissatisfied with my service and will not be returning. Tom deserves no stars. read more

The most recent review was many months ago. I thought I'd have a halfway decent experience thinking the guy everyone was referring to was fired...WRONG. His attitude sucks and I'm really nice. I asked one question about taping a packaging label and his response was rude. I didn't have tape and I asked if it would be a problem and he said, "Yeah it's a problem. You're lucky I have a few more packaging slips for the package." He had a whole drawer full... read more

The level of service here is extremely poor...It should be 0 stars....I came in to return books to chegg...first off, the hick is rude af! No manners whatsoever. I didn't piss in his grits. I don't send packages often so I don't have packing tape. Anytime I visit other ups stores; there's no problem getting tape; even the post office has tape. This hick charges 2.50 for tape. never again and I hope this piece of crap location goes out of business like everything else in this poor area. read more

Owner was unpleasant and impolite almost to the point of being rude. Was extremely short with another customer who was trying to send a multi page fax. I will utilize a different UPS store next time I need to ship a package. read more

This place was the absolute worst. The store clerk was absolutely rude I was not properly greeted when I walked into the store. I brought a Amazon return in. Where I was notified that I would have to pay three dollars for six pieces of tape when a whole roll of tape, cost $3.25 . I wouldn't recommend anyone to come to this location. read more

Service was quick. The store owner attitude was stale. We were the first customer so I'm sure he was not in a good mood. But like the other reviews, he is very unpleasant. read more

Absolute rudest clerk ever. I've been in this store multiple times and I keep thinking just one day he's gonna be somewhat nice. Nope.. never...not even slightly. He clearly doesn't wish to have his job or purely hates it as well as customers. read more

Under new ownership. The new owner Charles is a retired vet and the nicest man. I would ignore the earlier bad reviews and give the location another chance. My visit went as good as possible. Thanks Charles. read more

Not very friendly at all owner "Tom" said a not so funny joke, Did not like at all !!!

Tom is the worst employee. He said 2 words to me even after I greeted him coming in and leaving. He acted as if I was aggravating him at his place of employment. First and last time coming here. read more

My wife and I attempted to drop off a pre-paid Kindle To ship back to Amazon. The mgr. of the UPS store began to lecture us in a very angry way because our box was not pre-taped. When I advised him that my wife did not deserve a angry lecture, he cursed us and demanded he leave "his" store. He finished his yelling by calling us "assholes" as we exited the store. How can UPS allow this? We drove a few miles And were treated like royalty at the UPS store on Mt. Zion blvd. read more

Horrible attitude from owner. Every time I come he's only one there. Generally seems tired of his job. Shouldn't even be there anymore. Don't even get a receipt when I send my textbooks back. read more

Tried to pick up my package the man who answered the phone was very nasty and rude to me. I asked him one question about my package and he talked extremely fast and yelled through the phone. im also calling cooperate. this is very bad business. DONT EVER COME TO THIS UPS PICK UP!!!!!!!!!!! EVER!!! read more