They accepted my UPS package containing a $700 Samsung Galaxy Note for shipping only for it to be never seen again. Carrier never picked up, they, the UPS Store "couldn't find it" and there was ZERO help in trying to locate the parcel. Ship with them on your own risk!!! read more

This store sucks!!! The lady is not helpful and apparently the person who owns the store is the district manager of all the stores in hawaii. When I called she was not friendly at all and did not want nothing to do with the questions I had! They are straight up bitches! U should have more customer service then that even though u are a franchise! I would recommend u take the 15 minute drive to kinkos to ship with FedEx! I had to call the lahaina store to get the information I needed! read more

***Bring your own Tape!!*** My experience was only for dropping off a pre-paid box, and while that was fine...what really upset me is that they charge $2 to put tape on the box. When you are already paying $100+ to ship said box. I was told this is because of the shipping cost to get the tape here. Very silly indeed, since a whole roll of tape can be bought at the grocery store (on island) for less than $2. Going above and beyond for your customers brings more loyal customers. Charging for a piece of tape? It's not going to help your business in the long run. They lost my business, and while one person can't make a big difference...it will add up. read more

If I could give 10 stars I would. I have been a customer since 2007 and when the new owner took over it has been fabulous. The staff are ALWAYS friendly and helpful. I actually have a locked mailbox at my home I could use but don't bother because I know if I go away my packages and mail are in good hands. Worth the money!. Thanks UPS Kihei Staff :) read more

Super nice & friendly staff! Very helpfuly & waaaaay better than FedEx/Kinkos in Kahului. $3/15 mins for internet use & $15/hr for internet use - they only have 2 computers. They also provide printing services which vary from .04/per page & up depending on color use. You can email them your documents to make it an easier process. Their shop is small, but seems to be very efficient. They sell tape, envelopes, & etc. as well. If you are just dropping off, they print you a drop off slip/receipt! read more

Hi,Tiffany. Am back in Florida...u da best . Very nice,helping ship my junk back to Tampa Cheers!

I have to commend the great customer service from Kim! I was feeling really bad about the world and she walked me through my delivery process like a champ! read more

June 18th 2015 I needed to make copies for documents, the front desk lady greeted me and helped me setting up the copy machine but did not work in color that day, moved to another machine that was been worked on by an employee on a quick fix, and a lady in front of me about to literally about to print a book..i knew this would take a while but no ! she was done in 3 minutes . Placing my first document to print and instead of 1 copy it was spitting out 8-9-10 I panic.. pressing the stop button several times but by then I look at the bin with about 10 - 12 copies ( should have cleared previous setting ) Any way, with my boss waiting outside on idle I lost my cool and was a bit frustrated since it was taking longer than I thought. Making a long story short I call and the already busy lady that helped me just minutes earlier ...she completely finish print my documents . And, based on circumstances beyond the store control .. sometimes machine malfunctions no ones fault . I myself could have be more understanding and learn to be patience . She insisted on no charging me that day and to pass it on. Rare amazing good service, will return and recommend. Kihei resident. read more

I promised my cousin that I would mail her a painted coconut during my trip to Hawaii. I asked around and was told that I could get some really beautiful ones at The UPS Store in Kihei. I bought a really lovely coconut with a sunset painted on it. Turns out one of the girls that works there paints them! The coconut arrived three days from when I sent it and my cousin was thrilled to say the least. read more

It takes a lot to get me to leave negative reviews online, but this store and its staff is worth of the time/effort to say my two cents. If you like to be nickeled-and-dimed over EVERYTHING ('you want a 2 inch piece of tape for that box, that will be $1' or 'yes although the UPS envelopes should be free since you are PAYING to ship via UPS, we will charge you') then this is the place for you. But wait, do you also enjoy condescending, slow service by unfriendly staff? But wait, do you REALLY like overpaying (how can it be twice the price to send something express via USPS here than at the post office, which is right across the street) for lackluster service? Then yes, you have found the perfect place for you. I wish I would leave negative stars as it is certainly deserving from my experience - it's my own stupidity for going there multiple times over the past 3 years, I kept hoping that it would get better but it hasn't. This is the complete opposite of good service with Aloha. read more

Came in to print a few photos off a memory card. Told the lady what I needed, she said no problem, go to the computer and do this. I did what she said but got a giant print on an oversized paper. I said again what I needed was to print photo size copies. They made me wait a few minutes for someone to assist me and change the settings in the computer. She then says is good to go but once again I get the wrong size print. Once again they try changing the settings and tell me now is good to go. So following her direction I start sending my files to be printed but once finished there is no prints made at all. Back to try to find someone to figure out why the machine is not printing. They ask me to wait that someone will be with me shortly. I patiently wait while every single customer after me is being taken care of. Although I find it rude to have me waiting while tending to new customers I don't complain and wait and wait and wait. When finally someone comes in to help me between two of them they realize that they have to add the right size paper to the printer and change the settings on the printer not the computer. Voila! Now I can do my copies. I was annoyed but ok up until that point. Time to pay for my six copies and my bill is almost $10. I ask the lady what I was being charged for and she said six color prints and a half an hour of computer time. I told her I was not ok paying for the time I spent waiting for someone to assist me and she said she had to charge me anyways that it is a self serve store and I spent 30' in the computer. Well, except that the only reason I spent a ridiculous 30' to make six photocopies was that their machine wasn't ready and nobody was on top of it and quick to solve the problem. I went over the situation with her again and told her once more I didn't think I should be charged for the time I spent waiting for their assistance. She didn't care. She said at least she didn't charge me for the first two oversized photos, like if it was my fault that they came up like that in the first place. I asked to speak with a manager and the lady said that would be her. Well, Jennifer let me tell you, what a poor way to handle your customers. Not only you made me waste a half an hour of my time waiting but you also charged me for it and let me go home feeling totally ripped off. Customer service at it's worst!! I will make the trip to town to print at kinkos next time and I hope this review helps you reconsider they way you treat your customers and your managing skills. Never coming back to your store. read more

I needed to mail a box to the mainland while visiting Maui and decided to go to the UPS store in Kihei. I had a great experience there and my package arrived in tact and on time! Stevie, the sales associate who worked with me, was friendly, helpful, knowledgable, and attentive to my shipping needs! Thanks for your help! Definitely will return again! read more

The Kihei UPS store is the best! The employees are so friendly and knowledgeable. I needed help with several things and Kristie was so professional but also made me feel like a valued customer. I don't know where the owner finds such great employees but I sure do appreciate it! read more

Cheapest place to FAX stuff on Maui that I have found, and the blonde girl at the counter is really cool. Everybody else is cool too.

Being 4th generation in the islands, I am proud to live in Kihei. I take pride in our local businesses who thrive and promote our famous "aloha spirit" to everyone. I've had a box here for almost 5 years. The staff is wonderful and Tiffany is Terrific! I've used their fax, printing and notary services - thank goodness they're here! No driving to Kahului. They "saved my day" many times. They are efficient, nice and will always do a little something to put a smile on my face. Mahalo for all you do! Keep spreading the Aloha! read more

Went this morning to scan docs, email misc items and wanted to let the owners know what a great person that was working there. I watched this young gal (Stevie) forgive me if I didn't get her whole name but I watched how she multitasks and help very nicely with a customers during a little rush of business that came in. Instead of getting flustered and inpatient she provided each one of us great service. I will be back soon read more

I recently bought two tables in Kula and needed them shipped to California. Kristy, and her manager Denise, helped me out. They not only arranged to have the tables picked up, which is way out of their territory, but they packaged and shipped them for a price much more reasonable than the store I bought the tables from had quoted me. Denise called me before shipping them out and told me how they were packaged and how I should open the boxes when they arrive to avoid damaging the tables. She also offered me insurance on the tables for a great price. Two days later the tables arrived in perfect condition. Denise called me to make sure the tables arrived safely. I highly recommend this UPS location! read more

We had a notary done while we were vacationing in Wailea. We called and they extended their hours to accommodate the notary. Our family came from all over the world for vacation and needed a notary for a business transaction while we were all together. They were friendly and very professional. read more

$25 cardboard boxes and $17 bubble wrap? you're joking right? Shipping 2 christmas presents would have cost me $150. I'm not sure how this place stays open. read more

This place was a lifesaver. I'm buying a vacation home nearby and they had the Notary I needed and they were then able to fax my documents and then send the originals second day air. Thanks for being there! read more

First off, the reason I'm giving this review five-stars is because the notary, Tiffany, at this particular location saved my ass. What I needed to get notarized and sent out was quite literally life or death in the sense that it would have cost me and my family a great deal of money had my letter not gotten notarized and sent out that day. I love this island but sometimes I don't get the work ethic here. I went to six different banks within one hour and every single notary seemed to only work between the hours of whenever they want to whenever they want. Not one single notary was available until I met Tiffany at UPS. Totally panicked and frustrated I noisily made an obnoxious stinking entrance and sweated my way into this location late in the day with the intention of demanding someone finally notarize and send out my letter. This incredibly sweet young professional not only put me in my place but made me realize that I wasn't the only customer in the house but then also guaranteed I'd be taken care of by her, so I waited. She didn't have to do it but she did, she notarized my document and made sure it went out. I don't usually write reviews but this one was worth mentioning because of what it would have cost me. Thanks, Tiffany, I really liked you:) read more

Let me preface my remarks by saying that I very, very rarely write poor reviews on any organization. I would much rather write a positive review and have in fact written many through numerous channels over the years. That being said, this has to be the worst run UPS Store I have ever been in. If I could give them zero stars, I would. I had two poor experiences within the last several months. First was attempting to have something notarized. When I walked in the store to request the notarization, I was told I would have to make an appointment. I have been to countless UPS Stores around the country, banks, etc., to have documents notarized and have never once been told I needed an appointment. As long as a notary is there, that is what matters. If anything, one may have to wait for the person ahead of you to complete their business...no big deal. Really, it was the poor attitude and way in which employees in that store handled it. Instead, they should have just said something like, we will be with you shortly, as we are just finishing up with some other customers business. In fact, they were not busy at all, but rather wanted to be disagreeable. The second visit was to ship something via UPS. I had a pre-printed UPS label for an Amazon return. When I went in and asked for a UPS padded envelope, I was asked for my label, which I gladly showed them. I was then told they could/would not give me a UPS envelope to ship the item because it was a "Ground" label, however, virtually everything that is shipped to/from Hawaii from the mainland is done by UPS Air, so clearly the employees working there that day totally lacked the knowledge to know what they were talking about. Mind you, there were three employees behind the counter and then one other customer and myself were in the store...hardly crowded. When I asked one of the employees to speak with a supervisor, her salty response was, why do you need to speak with a supervisor? Um, because I am a customer and would like to speak with that person....oh she is out of town now....how convenient! Finally, one of the other employees (again with an attitude) provided the UPS pouch and I put my return merchandise in the pouch, attached the label, left the pouch with them and obtained my drop-off receipt. They made a perfectly reasonable request as complicated/unpleasant as possible. Further, they told me Amazon would deduct from my return because I returned the item with a Ground label in an air pouch. No such deduction by Amazon ever occurred. Again, from Hawaii it makes no difference, as it almost all goes Air. The attitude of the employees in this UPS Store is lousy and clearly they have zero customer service skills. I should add, that I also attempted to reach the owner of this franchise before I wrote this review by contacting the UPS Store Corporate HQ in San Diego and just today finally received a reply from them saying the franchise owners have no obligation to contact the customer, only HQ. Supposedly, the owner spoke with someone at the UPS Store HQ and said they had no obligation to provide customers "free" materials for shipping. "Free", really, UPS provides such proprietary shipping items for the very purpose that UPS customers can make shipments. We are not talking about peripheral supplies sold separately at all UPS Stores. What planet does this owner live on?!?! He must be the absolute exception to every other UPS Store in the system. What a poor way to run a business. Supposedly the owner's name is Leroy Stone. Well, Mr. Stone I hope you have a chance to read this poor review and that of other customers. Clearly it isn't just me, but rather how you allow your UPS Store to be managed and your customers mistreated. I will no longer do any business with your store because you did not have the courtesy or decency to contact me directly as a customer, despite the fact that my contact information was held by the very people you spoke with at The UPS Store HQ, but instead you had to hide behind some minion at The UPS Store HQ. I will make sure I share this experience with anyone who asks. read more