IMPECCABLE SERVICE!!! Had a chandelier shipped from Italy, came across some suspicious questions involving tariffs. HEIDI was quick to help, gave me a 800 # to guide me so I could avoid any fraud. SHELLY was also helpful w the delivery. MCCOY tried 2x to deliver. Through my ring camera, I gave him my code n he put my fragile box inside so the storms didn't soak it. AND BOBBY hooked me up w an electrician this week to install it!!! THANK YOU EVERYONE!!! LOVE THIS UPS STORE IN KIHEI!!! read more

I had the rudest retail experiences at this location. An employee named Bobby spoke to me in a way that I found unnecessarily hostile, and the interaction escalated to the point where he yelled at me and told me to leave the store. The experience left me shaken for the rest of the afternoon. After reading other reviews describing similar interactions, I was disappointed to see that my experience may not have been an isolated incident. I hope management takes customer concerns seriously and addresses how customers are treated read more

Hostile Staff & Terrible Customer Service Avoid this location if you expect standard retail service. I walked in to make a quick one-page copy, and when I went to the register to pay, the associate (Bobby) deliberately walked away from the counter into the back room to avoid ringing me up. After leaving exact change and briefly returning to retrieve a forgotten USB drive, both associates aggressively confronted me, falsely claiming I was "banned" from the store--a complete lie out of nowhere. When questioned, Bobby simply taunted me repeatedly on my way out. Looking at other reviews here, it's clear Bobby's rudeness and unprovoked hostility are a ongoing trend for this location. Management needs to address the unprofessional behavior happening at this store. Taking my business elsewhere. read more

Very nice service!! Nice music. Clean and efficient. I would go back and recommend to anyone!

Outrageous prices for notary services and then an additional clerical charge just to mail something ???? I thought you were mailing service. Why is there an extra charge just to mail something at a mailing service store? read more

It's unbelievable how rude this crew is. I'm learning this store doesn't want my business The blonde woman oh my goodness this is her job she's unhelpful and rude beyond belief I don't know how this crew keeps their jobs. I now go to a different ups store read more

BOBBY! Just left this ups store in Kihei and absolutely the worst experience. I dealt with a employer who was very rude and very disrespectful I'm 99% sure he was intoxicated, His name was Bobby UPS do better read more

The uncompromising quality and unparalleled value of this quiet gem of a location is slightly superseded by the paramount and unyielding customer service Bobby and Amber consistently yield upon all who enter. I hope I never live to see a day which I ever package, print, ship, or socialize elsewhere. If that day happens, I hope to have my ashes kept within view of the exit, just so I could witness more people smiling in this location than the line entering through St. Peter's gates into heaven. I truly hope this review is viewed in the most non-creepy way possible....... ;) read more

The UPS Store - Printing Services Near Me - Kihei, Hawaii

The rude older lady with blonde hair...think she was the manager at the old Lahaina store, is now/has been at the Kihei store. She is consistently rude. I go there alot and have lived in Kihei since 2017. She gives off the absolute worst energy and is impatient. Barking orders and yelling at people. I usually use the kiosk to not have to deal with her. I'll be taking a video next time. Everyone else there has always been really nice. read more

Grateful for the three staff working this afternoon(12/10/'25). They've repeatedly been a happy helpful team countless visits to the store. Mahalo nui! read more

Bobby the employees was one of the most rude people I have ever encountered. absolutely snotty and made it one of the most unpleasant customer service experiences I have had in years. should definitely not be working with customers. I could not believe it! I asked a simple question, and in reply, he kept yelling at me saying "AGAIN I say" when he never even answered my question in the first place. what, does he have some kind of problem with helping people? and when I got a message that there was a reply to my comment and No surprise, when I click on J see another persons first post was about some guy named Bobby and how horrible he was! Maybe he just hates women? or whatever his issue is, No.People.Skills. just plain rude read more

Update Feb 22 Back again for service. Email pdf, print, sign, paid witness, Fax back out. All for a fair price. My office substitute. read more

The UPS Store - Sign in front - Printing Services Near Me - Kihei, Hawaii

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This is my go-to spot for all things business, shipping, etc. Matthew was very helpful, professional and friendly. read more

We are in Kihei on vacation. We needed to return a chair and went to UPS store to do so. We didn't have any tape to secure the box and Matthew and Bobby scrounged up some leftover tape and boxes our package for us. They were both very professional and helpful. 5 stars! read more

Awful! I went to this UPS store to get something notarized on 12/22. I was told to come back on Tuesday 12/23, as the notary was only there Tuesday/Friday from 1230-3. when I came back on Tuesday there was a line for the notary as well a different line for other services. the older lady yelled at the person in front of me for not standing behind the invisible line. No one was acknowledged for waiting. There was another employee helping with packages. I waited 15 min. and then it was my turn. my paper work needed adjustments so the very nice notary told me to return on Friday. when I returned on Friday I entered the store and waited for several minutes, and was completely ignored. finally I asked about the notary, the same older lady was rude and said you should have called. "He has different hours today", and told me to come back. I returned and there were lines. the older lady was scolding a customer about the cost of returning a package and a lithium battery. The rest of us waited a long time and we were completely ignored. Finally it was my turn for the notary. I am thankful the notary was nice and professional. I will never return to that location because of the awful customer experience and behavior of the older female employer. read more

Best service and you know how busy they can get, polite and fast, I know with the Amazon returns it gets crazy, still they are wonderful to work with and gracious, thank you ups in Kihei read more

Staff here is usually very helpful and friendly, but not today. I understand it is Dec.22 and there was only one worker. We all waited patiently in a long line, me included. When it was my turn, simply returning an amazon pkg.. staff member told me to use the new automated kiosk. I asked if he could simply scan the code from my phone and do it since I had waited so patiently. He refused and told me to use the kiosk. I started to and it wasn't that user friendly. I'm a 70 yr. old senior and perhaps I have problems with computers, vision, etc? What does he know? I wasn't understanding the instructions, and he just yelled "read the instructions!" I was frustrated and asked why he was so rude to me, and he said I could just leave if I wasn't happy. So I did leave, and went to the UPS store in Kahului. I was greeted with a smile and my amazon return took no more than 10 seconds. I saw no amazon kiosk and the employee handled the transaction with a smile and thank you. Worth the extra drive to be treated well. I highly recommend it! read more

Exceptional service today from Bobby! Christine and Amber were there also giving great service. This is the location I use for my Amazon returns. I've been coming here for years but today because Bobby was so friendly and gracious and yes Bobby suggested I give this location a Yelp review so it's the least I could do was to give them a shout out! read more

The service provided by Shelly, Bobby, and Heidi is outstanding! This UPS store is always very busy accommodating the entire Kihei community. Shelly, Bobby, and Heidi are always so helpful, patient and efficient. Mahalo!!! read more

I received the very best service from the Kihei UPS office. I had an urgent problem dealing with my passport and Bobby demonstrated amazing patience as he helped me, a computer dork, deal with the horrors of accessing and submitting government forms. I kept coming back for more printing and scanning assistance and by the end of the afternoon I (or rather Bobby) was successful in submitting the needed documents. And it seemed a busy time with people coming in with boxes, asking questions about mailboxes, shipping rates, printing jobs, and more. Yet all of us were served in a calm and friendly manner, the lines kept moving forward and he still made time to take passport photos. I have used UPS a lot over the years and would highly recommend going to this particular UPS store because of the knowledgeable, friendly people. read more

You're not gonna believe how much gear I had to take with me to Maui this past Friday, as I had several urgent tasks to take care of at a few financial institutions on the island of Maui. Lucky for me, after finishing up some work at a near by Bank of Hawaii in Kihei, there is a UPS Store also located in Kihei just a few blocks from where I was working, so upon boxing up the broken part I had used..........I just jumped into my rental car & drove down a few blocks to another shopping center just next door from the Azeka Shopping plaza. I'm not sure what this shopping plaza is called, but it has a Longs Drug Store, Amigo's Mexican Restaurant, Piko Cafe (I ate there once), and several other businesses, besides this UPS Store. I was so glad this UPS Store was near by, as I did not want to lug back all these boxes back to Oahu to ship back to the mainland..........the UPS Store, you're a lifesaver! Easy access to get to this UPS Store, as the shopping complex where this particular UPS store is located had ample free parking! I popped into the store, and was promptly helped out by a clerk..........put my box on the scale, and was handed a receipt for proof that I shipped back the item to the mainland. Easy peasy...........LOVE IT! Need to ship out something, and you just happen to be in the Kihei neighborhood? Check out this UPS Store for fast & friendly service! read more

The UPS Store - Entrance area of the UPS Store in Kihei. - Printing Services Near Me - Kihei, Hawaii

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Shout out to a great crew at the local Kihei UPS Store. They were so helpful and saved me some money with some helpful tips.

Aloha! Bobby and Amber are both very helpful! They always brighten mine and my fiancee's day! They both have such a great energy about them that makes you want to come back to do more business there! Kudos to you both for being so awesome! Mahalo! read more

I lost my tracking #. I called your UPS Kihei , Hi store. Amber found that the package was on Oahu , in transit to my Sister in Seattle . She is also emailing me the #. I'm so relieved!! It is a very special gift to my sister and Amber was so kind and helpful and answered the phone right away . Mahalo Amber and Kihei UPS !!! Sincerely CHERYL R read more

Came here last week for an amazon return all fine.Today i drove half an hour to be told by one of the rude employees my item was unexeptable. had to repack with suggesitons Would not specify gross read more

UPS shipping is a joke. Their customer service is in the toilet. No way to contact a customer service representative locally. I paid well over one hundred dollars for lousy service from the mainland. The shipper put the address of the condominium complex but inadvertently did not include the condo number. UPS refused to hold the package locally and amazingly shipped it back off island within three hours of attempting to deliver. I spent those three hours trying to correct the address to no avail. This service is not acceptable. UPS has become a company of fools and idiots. Not a single reasonable person could see the harm in what they are doing. That same package arrived at least thirty hours before an attempt at delivery yet made it back on a plane to Honolulu within three hours They were even incompetent enough to not pull the package in Honolulu and send it back to Maui at my expense. I will do all I can to discourage anyone from using this terrible carrier. A complete rip off. read more

I've been going in this UPS Location since I moved to Maui in October 2017. I used to have a post office box there too. Today I went in, zipped in and zipped out. The staff is amazing Bobby Sherida and Christine all cheerful and very helpful. I think they have everything that you need for making a copy to mailing back Amazon stuff and getting all your needs met at a UPS store. I highly recommend them. read more

Folks, I had such an awful job to do, to send copies of my mother's writings and stuff to different relatives...I thought I was organized but when I got there, things changed. I needed help operating the copy machine, I need help printing multiple copies with print on both sides, stuff like that. I could not have done ANY of it without the kindness and help of Matthew and Bobby. Not only did they help me get it all done, they did it with such aloha, it really made my day. Those two boys are GREAT. If you have packages to mail or copies to make, hit the Kihei UPS Store, for really good service. read more

I'm so surprised at all the people who are so quick to blast a place with a bad review .. people rarely have empathy and aloha these days for the other person or what they have to deal with it's like they only quick to see the bad and not the good. Well I had a great experience here and the worker was very helpful. Mahalos to the girl with the curly hair I think her name was Amber. She was super helpful and nice and helped me with all my questions and printing needs. I'll definitely come back again for my future printing and shipping needs. U rock! read more

Went in to drop off an Amazon return which should takes a minute. Had the code ready. There was a couple ahead of me needed to prepare a box. Amber was helping them. The people said they needed to get the box packed and to help the next person. She refused even after being asked again. The line was getting long. Clearly the people weren't in a hurry and wanted her to help. Instead she stood there for 10 minutes and watched while the line went out the door. I get if you are working and you can only help one person. If she was actually working then it wouldn't have been an issue. It took 30 seconds to do my return. They need to work smarter. Guess they get paid either way. read more

much! appreciate to the employees!!! vert friendly! helpful and always a joy to talk story with! see you soon @ Solbrothers‍

Amber did it again. We were on our way to the airport and needed to figure out if either of our bags weighed over 50 lbs. They did, and we boxed the excess stuff and shipped it back home. Amber handled it all with a smile. Please appreciate her! read more

Best service ever from Amber and Bobbie! So helpful and friendly even when they are busy!!

We had to get a ton of papers notarized for refinancing of our house on the Mainland, plus print them all out. The staff at the store was amazing! So friendly, patient and made a very stressful situation less stressful. They were very busy when we came in and continuously had a line outside but handled every customer amazingly well. If we need anything done again at UPS, we will not hesitate to come here. Thanks again to all the staff!!! read more

I was first in line and waited in line for about 5 minutes and the woman behind the counter decided to take someone with Amazon returns in front of me. This woman had several items to return so after another ten minutes, I left. The entire time I was there, two other agents were working With the same people the entire time. There were five employees working but only three helping customers. I am going to FEDEX instead. read more

The UPS Store in Kihei by Long's Drugs is amazing. I write and illustrate children's books and before I found a mass production printers to print my books, Digitek Printing in San Francisco, this UPS Store helped me produce mock copies of the 16 books I had created so I could look professional when I went places to share the books with kids. I recently had another incredible experience here. I had to go to the Wailuku Courthouse and needed six copies of paperwork quickly. I was lucky to be served Matthew. I was moving very fast and it seemed he knew my questions even before I asked them. In no time I was out of the store and on my way to Wailuku. If you ever need anything from a copy store when you are in Kihei this is absolutely the store to go to. Especially if you are on vacation because you don't want to miss a moment of beautiful waiting Maui in a copy store. Although, it is always spotlessly clean and air conditioned in their store so you may want to stay. read more

I genuinely have never dealt with a customer service store where the staff is so rude and curt. Not just one bad experience. It seems to be their overall disposition is negative and nasty. I'm surprised UPS hasn't dealt with them. I understand they are not owned by UPS but they still represent that brand. I would have given 0 stars if possible. read more

The girl at the front desk was beyond rude! She was condescending and NOT helpful at all. She told me to grab the label from the printer. I turned around and there were three printers I asked her where and very nasty she said " right there on the printer you know the big one right in front of you" ! Customer service at an all time low! In the future I will drive to Kahului! Thanks for nothing Amber read more

We needed a mailbox in between condo stays, and chose the UPS store, SO glad we did! The staff is always so professional and personable, calling you BY NAME when you walk in. They have all the supplies you need to mail something on the fly and offer many options as suggestions. Great store!! read more

Came in for passport pictures for my 2 year old. He wasn't having it since he's not use to going places where he's surrounded by people he doesn't know. Everyone working was so supportive trying to cheer him up, Cayla, the one taking care of us, was super helpful and patient with our son who wouldn't budge. She is a super b employee and would recommend coming here. Thank you, Cayla!! read more