I have lived in Hawai'i for 20 years; the last five on Lāna'i. December brought a change to our…read morelife that took me back to the Mainland and although the move was coordinated through my new employer, I had to offer my sincerest gratitude to the crew and management at Royal Hawaiian for the greatest move experience I've had to date. Kahea Kaina was always polite and happy when we spoke and I felt her warmest aloha every time we spoke regarding the move process. No matter what question I had, she answered it and gave resolve to anything my girlfriend or myself asked. Even after leaving Lāna'i, she reached out to check on how we were and that they would coordinate the transfer in Maui to a Matson container. The day of the move it was pouring but even as the foreman arrived on time and helped the container delivery driver set up the truck, he assured that things would go great and not to worry. Of course it stopped raining and all of our things stayed dry. The crew that packed our things was phenomenal! They laughed, they sang, they had fun and they busted ass all day. When you look at an entire house and think about all of the effort that goes into boxing everything up and wrapping all the furniture...to think six men did it in six hours is mind-blowing. I could not have asked for a better moving experience! Mahalo nui loa ROYAL HAWAIIAN for an awesome moving experience! I'm forever grateful. I wish you The Lord's Blessings and continued success! Aloha Christopher and Simona

If you are moving from Maui to the mainland this company is the best!!! My family has used them for…read moreyears and thankful I was able to use them for our move. "Maui" handled everything seamlessly and carefully. I would use them again. Also Keani was a gem and full of aloha when scheduling our move. Thank God for this spot on moving company. All their staff are a joy to work with even if you are worried about a move. They will take a load off your mind and lighten your load! You'll feel confident your household goods are well cared for. Mahalo Nui loa for Royal Hawaiian movers

Matson... The lifeline between Hawaii and the US mainland, especially for shipping vehicles…read more Founded in 1882 by Swedish-born William Matson, its headquarters is currently in Honolulu, HI (formerly Oakland, CA). Obtaining a job as a stevedore with the company is almost akin to winning the lottery, LOL. Sadly, it's who you know like in most places. Overtime pay equals beaucoup bucks but the hours can be crazy. EXPERIENCE: We used them way back in the mid-90's to ship a vehicle from Maui to Arizona and back (via Long Beach, CA) for yours truly to drive while in school. Back then, you had the option of shipping your vehicle either inside a container or outside, the latter of course being cheaper. We went with the enclosed container which ran around $800-something one-way and kept the car much cleaner. Nowadays it's all enclosed and about double the price. The voyage took around five days or so each way, and the car arrived damage-free both times. Today, it's much easier to prepare yourself and your vehicle as everything is online. Some things didn't change, such as: 1) Gas level needs to be at ¼ tank or less. 2) Your vehicle must be emptied of loose items, legal and brought in clean in order for inspection to be done. And the "duh factor": Don't leave any valuables inside your vehicle! Signage at Kahului Harbor is poor compared to Long Beach, but due to its small size, it's quicker and easier to get in and out. The office was located inside of the big warehouse building at pier 1 but it could've changed since then. FUN FACT: Way back in the day, Matson briefly operated aircraft and passenger ships between Pacific locations/ports and the US west coast. OVERALL: It's either Matson or Pasha for your vehicle shipping needs. You decide.

After waiting 6 weeks with no notification about anything, I started receiving robo-letters this…read moreweeks telling me to "pick up my car ASAP because storage space is limited." Apparently they don't consider that some of their customers (that paid 2-3 thousand dollars for their service) are driving from Kona and can't just leave work and come pick up their car. Further, they're only open on days and during hours that are convenient for them, apparently, and YOU have to check and make arrangements around THEM to be able to pick up your own car. Seems as though the attitude is "now that we have your money, you work around us."

JNR was extremely approachable and reassuring about shipping my belongings from Maui to Victoria,…read moreCanada. Pickup day couldn't have been smoother.

Oh no how can you say you Did not help us?! It's Mike and Denise S on Oahu. Now this makes us feel…read morenot appreciated since that we paid you over 30k to ship our household goods and BMW and you can't remember us? Sad and disappointed. Also agree with other customers who had to discuss business with you while children were crying and you kept talking to your daughter. While we love children we chose your company to discuss our move not to chat about how many kids you have. Get an office or a nanny! Be professional.

Very professional and responsive. Cars arrived in perfect condition …read more Appointment was easy to make and everything was timely. Recommend Thanks

I had the worst experience with Ronnie and George. Quite literally would never recommend this…read morebusiness. I was given a quote and the price went up hundreds of dollars more. I would never recommend doing business with George either. He was rude with terrible customer service. Don't waste your time or your money.

The estimate for repairs of damage Matson did to my car is now up to $6000. Let's see if they will…read morepay for what they damaged on my chevelle?

Do everything in your power to use another shipping company, if you have the option do not use…read moreMatson! The agents have terrible customer service AFTER your funds have been collected. Prior to paying then are fantastic. They over promise and under deliver. My vehicle has been sitting on a neighbor island port for 1 week already. I tracked it yesterday and I was due to pick it up today. This morning I tracked the vehicle and the pickup date disappeared and is now blank. I called and was told to call back in 2 hours. I was generous and waited 3, at which point they informed me it will be another 2 weeks before I receive my vehicle as it just sits and waits to be loaded. They do not update the transit tracking on their website and you have no idea where your vehicle is and no idea when it will arrive. The technology is far outdated and I feel as though the customer service agents are either not properly trained or not given enough resources to assist a customer.

Reviews can be scary if you just go off on people's experiences. My experience was positive…read more They were detailed and quick, the teller or receptionist was friendly and answered all my questions. My car arrived on time and safe and for that I'll be grateful. The only con is just working on the phone waiting times but other than that, great staff! I really love that this company allowed me to ship my belongings in my car.

Very helpful received a huge coffee table from Oahu. The weight on the table I didn't expect. 2…read moreguys helped us get it into our mini van huge help from both. Without them picking up our item wouldn't have been possible. Even used a forklift to help assist us in loading. Great guys I offered them a tip to buy lunch least I could do. Instead of accepting they gave a smile and hand shake and said have a good day. Thanks again

I moved from the Oregon coast to Pahoa. The house in Pahoa is on a cliff overlooking the Ocean…read morewith three stories and 22 steps from top to pool deck. I had very heavy solid wooden furniture some weighing over 300 pounds. The inside stairs were to narrow for the bigger pieces and the outside stairs down the hillside on either side of the house were treacherous. When they saw the challenge they called for reinforcements and before long I had 5 stout men and women on my moving team. They were great to work with and were both smart and kind. I am 78 years old and not much help but they did everything with dedication and great care. I had no damage or loss at all. I have never had such a successful move. It was a pleasure working with these people and we even had a few laughs. The office coordinator Liane was great with all the paperwork and was quick to respond to requests from the moving staff and myself. I hope I never have to move from Hawaii but if I do I know I will be using Royal Hawaiian Movers of Keaau!

Any affiliates of DeWitt (Dim Witt) Movers is horrible. They delivered our furnishings to our home…read moreand destroyed our beautiful hardwood floors. They sent out TEMP LABORERS they were paying 18.00 an hour to deliver our goods. I filled out a claim form that the driver provided and told us they would repair the damage to our brand new floors. We never heard anything from them, and when I called 2 months later to discuss it they had no record of a damage report. It trickles from the top down in their organization and they charged us 1500.00 extra for the delivery saying our driveway was inaccessible. If they hired competent help that could navigate a truck it wouldn't be an issue as we have had many many subsequent deliveries of furniture and applicances of trucks of equal or larger size. BUYER BEWARE. They are awful.

Crew came to the house on time. Moved everything efficiently. They were done in less than half the…read moretime of the estimate. The two guys worked well together. No damage to personal property. For a local move, you really can't beat Royal Hawaiian Movers.

After considering four different Kona-area moving concerns, we hired the company only on approx…read more April 24, with an expected move on April 29th. It entailed the contents of a two-story, 3-br townhome with some heavy, bulky upper and lower lanai stuff (all the large items - we would handle all the kitchen, bathroom, and pantry items) going to a smaller house Regina and staff worked with us, and when the 29th became problematic for us, they were able to shift the move date to May 1st, which helped us tremendously. The three young but surprisingly strong movers - Jason and two polite chaps - showed up on time (8:30 am) and, after an orienting walk-through, they went to work in a very expeditious manner. They were able to fit everything into the truck for one trip about 2.5 miles to the other house. They positioned the 3 disassembled bedsets, two couch sectionals, three roller racks of tubs, a large, very heavy dining room table, four other smaller tables and many other items in short order where we wanted them, and the move was concluded in 4.25 hours - well under the estimated time on the contract and for less than the quotes from the other movers that were available. We were very impressed by how hard and consistently they worked and their professional, engaging, and positive demeanors, given the exertion required. We will surely seek out Royal Hawaiian for any future moves on the Big Island.

To talk to customer service, or anyone regarding your booking when shipping a car, budget for at…read moreleast a ONE HOUR wait on the phone. For most of us busy, working folk, this is not a reasonable amount of time. And - you guessed it - their call back feature does not work. Do better, Pasha. They won't approve your documents to do the shipping until soonest 2 weeks before your ship date. Thus you cannot schedule your drop off date until this time. Meaning, anybody who is flying after dropping off a car has to wait until TWO WEEKS before drop off date to book a flight. Flight prices are very expensive unless booked earlier. Do better, Pasha. Once they take your money, they won't give you a full refund. There is a $75 "cancellation fee", even if you contact them within one hour of booking as I tried to do. Be warned. Consider Matson for shipping cars to and from Hawaii.

came in with a lot of heavy things to ship & jaretta was so kind!! she held my baby and worked…read morewhile holding him while her coworker helped me!

The manager/owner is the most anal-retentive , disrespectful, rude person I've ever met. I highly…read moredo not recommend this store unless you're willing to go there and do exactly what you're told at all times. She should learn words like please or phrases like would you mind... I felt like I was in a prison being scolded by a guard and not a customer. Hi doctor/owner, You were not respectful and told me that there were signs showing I could not lean or put my package down. You were downright rude and disrespectful. The way you respond to your customers online shows what little respect you have for us. A store should be welcoming and not like a prison. I hope you learn from this, but I have low expectations. I will tell everyone I know about you and how you conduct yourself. You will continue to lose customers one by one with your attitude. Good luck staying in business! I don't know how I am a racist, but ok! I did not know your name or your status in the business. This is a public form. But your comments show your true colors! This is how she treats customers, beware all! Also, I would not dare stepping into that nightmare of a store.